Raisin U.S. レビュー 902

Raisin U.S. からの回答

2026年2月17日

Thank you for your fantastic 5-star review! We’re so pleased to hear that you’ve experienced quick responses to your inquiries and that your bonus payments and interest were consistent and aligned with our disclosures. Transparency and reliability are incredibly important to us, and it’s wonderful to know that stood out to you. We truly appreciate your feedback and thank you for choosing Raisin. We’re grateful to have you with us!

Raisin U.S. からの回答

2026年2月17日

Thank you so much for sharing your experience and for your 5-star review! We completely understand the initial skepticism and trying something new with your savings is a big decision. We’re honored that you gave Raisin a chance and even more thrilled that your confidence has grown over the past three years.

It’s wonderful to hear how your consistent deposits, competitive rates, and high-yield CDs have helped you grow your savings from $1,000 to over $9,000. That kind of progress is something to be proud of! We truly appreciate your trust and loyalty, and we look forward to continuing to support your savings goals for years to come.

Raisin U.S. からの回答

2026年2月17日

Thank you for your feedback and for sharing your experience. We apologize for the delay you encountered when reaching out via email, especially regarding access to your account. We’re continuously working to improve our response times and ensure that our support team can assist promptly. If you continue to experience login issues, please don’t hesitate to contact us directly at (844) 994-3276 , and we’ll prioritize resolving it for you.

We appreciate your patience and the opportunity to improve.

Raisin U.S. からの回答

2026年2月17日

Thank you for your feedback and for sharing your experience with us. We’re glad to hear that our team was helpful once you were able to reach them. We also appreciate your note regarding app functionality and understand how important it is to complete transactions seamlessly. Your feedback is valuable as we continue to improve our services, and we’re actively exploring ways to make the app more comprehensive and user-friendly. We hope to provide an even smoother experience for you next time!

Raisin U.S. からの回答

2026年2月17日

Thank you so much for your outstanding 5-star review! We’re delighted to hear that you value the wide variety of money market accounts, CDs, and other savings products available through Raisin. Providing competitive rates and a user-friendly website experience is a top priority for us, so it’s wonderful to know that’s been your experience.

We’re especially grateful for your kind words about our customer service team. Connecting you quickly with knowledgeable, well-trained representatives and providing detailed, timely follow-up by email when documentation is needed, is exactly the level of support we strive to deliver.

Thank you for taking the time to share such thoughtful feedback. We truly appreciate your trust and look forward to continuing to serve you!

Raisin U.S. からの回答

2026年2月12日

Thank you for sharing your experience! We’re delighted to hear that you’ve found our rates competitive and our approach honest and transparent. That’s exactly what we strive for. It’s especially rewarding to know that your interactions with our customer service team have consistently been positive.

We truly appreciate your trust and your continued support. Thank you for choosing Raisin!

Raisin U.S. からの回答

2026年2月12日

Thank you for your feedback. We understand why flexibility with linked external accounts is important, especially when transfer limits affect how you manage larger amounts.

For security and regulatory reasons, there may be restrictions around changing a previously linked external account. That said, being told it can “never” be changed certainly warrants clarification, and we’re sorry for any confusion or frustration this may have caused.

We’d like the opportunity to review your account and provide clear guidance on what options may be available. In some cases, there may be alternative solutions depending on your specific situation.

Please reach out to us directly at (844) 994-3276 and our team will be happy to take a closer look and walk you through the available next steps.

We appreciate you bringing this to our attention.

Raisin U.S. からの回答

2026年2月12日

Thank you so much for the kind words!

We’re glad to hear that you find Raisin user-friendly and that connecting you with competitive offers from top banks is making a difference. That’s exactly what we aim to do, make it simple to access great savings options in one place.

We truly appreciate your support. Thanks for choosing Raisin!

Raisin U.S. からの回答

2026年2月12日

Thank you for your feedback!

We’re pleased to hear that your experience was a positive one and that our team member was prompt, courteous, and helpful. Providing knowledgeable and respectful support is very important to us, and it’s great to know that came through during your call.

We appreciate you taking the time to share your experience and thank you for choosing Raisin.

Raisin U.S. からの回答

2026年2月12日

Thank you for sharing your feedback. We’re so glad to hear the rate was just what you were looking for. We understand the feeling of wishing you’d locked in a longer term, especially when you’re happy with the rate. The good news is that we regularly offer a variety of competitive terms, so there may be future opportunities to find a longer-term option that fits your goals. We appreciate you choosing Raisin and look forward to helping you make the most of your savings.

Raisin U.S. からの回答

2026年2月12日

Thank you so much for your kind words and for choosing Raisin. We’re glad to hear that you value the range of competitive savings options available through our platform. Our goal is to make it easy for customers to access strong rates from trusted banking partners, regardless of balance size, so it’s wonderful to know that you feel confident putting your money to work with us. We truly appreciate your support and look forward to continuing to serve you.

Raisin U.S. からの回答

2026年2月12日

Thank you for sharing your experience. We’re sorry to hear about the difficulty you encountered while attempting to open an account.

Identity verification is an important part of protecting our customers and complying with regulatory requirements, but we understand how frustrating it can be when the process doesn’t work as expected, especially when your information is accurate and up to date. In some cases, verification systems rely on third-party data sources, and even small discrepancies or limited reporting history can cause an application to be flagged.

We appreciate that you took the time to call and try again. That said, we understand how discouraging it must have been to receive the same result.

We’d welcome the opportunity to take a closer look at what happened and see if there’s a way to help move things forward. Please reach out to us directly at (844) 994-3276 so our team can review your application in more detail.

Thank you again for your feedback as it helps us continue improving our processes and customer experience.

Raisin U.S. からの回答

2026年2月12日

Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you encountered while trying to update your contact information.

Updating account details should be straightforward, and we regret that the process felt cumbersome and that your issue was not resolved as expected. We also take your comments about customer service very seriously. Providing clear guidance and respectful support is extremely important to us, and we’re disappointed to hear that we did not meet that standard in your case.

While certain security procedures are required when making changes to account information, especially for high-yield savings accounts, we understand that these steps should be handled efficiently and communicated clearly. Your feedback will be shared with our team so we can review what happened and identify opportunities to improve both our processes and our service experience.

If you’re open to it, we would appreciate the opportunity to look into this further. Please reach out to us directly at (844) 994-3276 so we can review your experience in detail.

We’re sorry again that this was your experience and appreciate you bringing it to our attention.

Raisin U.S. からの回答

2026年2月5日

Thank you for the five-star review! We’re glad our representative was able to clearly explain the situation and acknowledge the error. Transparency and accountability are important to us, and we appreciate you taking the time to share your experience. Please don’t hesitate to reach out if we can help with anything else.

Raisin U.S. からの回答

2026年2月5日

Thank you for taking the time to share your feedback. We’re glad to hear that Nate provided excellent service and will be sure to recognize him for his efforts.

That said, we’re truly sorry for the frustration you experienced with our promotional offer terms. Your point is well taken and clear communication is essential. When our language causes confusion, that’s something we take seriously. While our representatives are required to follow established policies, we understand how disappointing it can feel when expectations don’t align with the outcome. Your feedback has been shared with our team as we continue working to improve how our promotions and terms are communicated.

Raisin U.S. からの回答

2026年2月2日

Thank you for your kind words! We’re thrilled to hear that you had a friendly and knowledgeable interaction with our team. Providing professional and approachable service is very important to us, and we truly appreciate you sharing your experience.

Raisin U.S. からの回答

2026年2月2日

Thank you for your feedback! We’re glad to hear that everything went as explained. Providing clear guidance and ensuring a smooth experience for our clients is very important to us, and we appreciate you sharing your experience.

Raisin U.S. からの回答

2026年2月2日

Thank you for your feedback! We’re glad to hear that our team was knowledgeable and able to communicate clearly in English. Providing clear, helpful, and professional service is always our goal, and we appreciate you taking the time to share your experience.

Raisin U.S. からの回答

2026年2月2日

Thank you for your feedback! We’re delighted to hear that your request was handled quickly and that you were pleased with our service. Providing timely and efficient support is very important to us, and your kind words are greatly appreciated.

Raisin U.S. からの回答

2026年2月2日

Thank you for sharing your experience! We’re glad to hear that adding a beneficiary to your accounts was easy and seamless. Making our processes simple and convenient for our clients is always a top priority.