Raisin U.S. レビュー 903

Raisin U.S. からの回答

2026年2月2日

Thank you for sharing your experience! We’re glad to hear that adding a beneficiary to your accounts was easy and seamless. Making our processes simple and convenient for our clients is always a top priority.

Raisin U.S. からの回答

2026年2月2日

Thank you so much for your kind words! We’re thrilled to hear that your experiences with our team have been positive. Providing professional, friendly, and courteous service is our top priority, and your feedback truly means a lot to us. We look forward to continuing to serve you!

Raisin U.S. からの回答

2026年1月27日

Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the marketplace valuable for high-yield savings and CDs.

We understand your concern regarding the process for changing a linked checking account. While it may feel unexpected compared to the initial setup, the additional verification step is in place to help protect customers and prevent unauthorized changes or fraudulent activity. Requiring documentation when updating sensitive account information is part of our security and compliance standards.

That said, we appreciate you taking the time to point this out, and we’ll be sure to share your feedback with our team as we continue to look for ways to make the process as smooth and transparent as possible. If you need assistance with a service request, our support team is always happy to help.

Raisin U.S. からの回答

2026年1月27日

Thank you for taking the time to share your experience and for your thoughtful 5-star review. We truly appreciate your diligence in researching Raisin and are glad our representatives, especially Leon, were able to answer your questions and earn your trust. It’s great to hear that the account setup and bonus deposit process went smoothly. We’re committed to providing a positive experience at every step, including fund transfers, and our team is always here to help if you need any assistance along the way. Thank you for choosing Raisin, we’re glad to have you with us!

Raisin U.S. からの回答

2026年1月28日

¡Muchas gracias por su comentario! Nos alegra saber que tuvo una experiencia tan positiva y que se siente satisfecho con nuestro servicio. Agradecemos su confianza y preferencia. Estamos a su disposición para lo que necesite y esperamos seguir cumpliendo con sus expectativas.

Raisin U.S. からの回答

2026年1月21日

Thank you for the five-star review! We appreciate your kind words and are happy to hear you had a great customer service experience. We look forward to serving you again.

Raisin U.S. からの回答

2026年1月21日

Thank you for sharing your experience. We are truly sorry for the frustration and concern this situation has caused, especially given the length of time involved and the impact of having your account restricted.

We understand how upsetting it can be to have access to your funds delayed, and we take concerns like this very seriously. Account security reviews can sometimes require multiple verification steps to protect customers, but we recognize that the lack of timely communication you described is not the experience we aim to provide.

We sincerely apologize for the delay in follow-up after January 16 and for any stress this has caused. We encourage you to contact our support team again through our official support channel or escalation process so your case can be reviewed promptly and updates can be provided as soon as possible.

Your feedback is important to us, and we appreciate you bringing this to our attention. We are committed to improving both our communication and support experience.

Raisin U.S. からの回答

2026年1月20日

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating delays and login issues can be. Reliable access and timely transfers are important to us, and we’re continuously working to improve platform performance and the overall customer experience. If you’re open to it, our support team would be happy to look into your specific concerns and assist directly.

Raisin U.S. からの回答

2026年1月20日

Thank you for bringing this to our attention. We’re very sorry for the frustration caused by the login issue and understand how concerning it is when you need timely access to your savings, especially with a holiday impacting support availability. This is not the experience we want for our customers, and we take concerns about reliability and trust very seriously. We encourage you to contact our customer support team as soon as they’re available so we can investigate and assist directly. We appreciate your feedback and the opportunity to improve.

Raisin U.S. からの回答

2026年1月20日

Thank you for sharing your experience. We’re very sorry for the frustration this situation has caused, especially with the timing around the holiday. We understand how concerning it is to feel stuck without access to your funds. This is not the experience we aim to provide. If you haven’t already, we encourage you to reach out to our support team so we can review what happened and help resolve this as quickly as possible. We appreciate your patience and the opportunity to make this right.

Raisin U.S. からの回答

2026年1月20日

Thank you for your five-star review! We’re pleased to hear that your accounts are working well and that you’ve found the Raisin in/out process satisfactory. We appreciate you taking the time to share your experience and thank you as well for the kind mention. We look forward to continuing to serve you.

Raisin U.S. からの回答

2026年1月16日

Thank you for the wonderful feedback. We’re happy to hear that you had another great experience with Raisin’s customer service. Taking the time to thoroughly investigate and provide clear, accurate answers is something we strive for, and we’re glad Ravynn was able to deliver that level of support. We truly appreciate your kind words and will be sure to share them with her.

Raisin U.S. からの回答

2026年1月16日

Thank you for your feedback. We’re pleased to hear that our representative was knowledgeable, professional, and helpful. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Raisin U.S. からの回答

2026年1月16日

Thank you for your feedback. We’re glad we were able to provide the answer you were looking for, and we appreciate you taking the time to let us know.

Raisin U.S. からの回答

2026年1月16日

Thank you for the kind words and for taking the time to share your experience. We’re delighted to hear that our team has been helpful and has consistently provided fast, thorough, and professional support. Your feedback reinforces our commitment to delivering reliable, high-quality service, and we truly appreciate your recognition.

Raisin U.S. からの回答

2026年1月13日

Thank you so much for sharing this wonderful feedback! We’re delighted to hear about your experience with David. It’s great to know he took the time to clearly explain everything, guide you through your needs, and make the conversation both helpful and enjoyable. We’ll be sure to pass along your kind words to him, he’ll truly appreciate it. Thank you for taking the time to recognize outstanding service.

Raisin U.S. からの回答

2026年1月13日

Thank you for sharing your feedback. We’re glad to hear that the agent you worked with was extremely helpful, and we appreciate you acknowledging that.

We understand your frustration regarding the transfer timing, and we’re sorry for the inconvenience this has caused. Transfer processing times can vary depending on the day and the involved financial institutions, but we recognize how important timely access to funds is. Your feedback is valuable, and we’ll share it with our team as we continue working to improve the overall experience.

Thank you for bringing this to our attention.

Raisin U.S. からの回答

2026年1月13日

Thank you for your review! We’re happy to hear that you received accurate information delivered in a professional and kind manner. Providing clear and courteous support is very important to us, and we appreciate you taking the time to share your experience.

Raisin U.S. からの回答

2026年1月13日

Thank you for sharing your experience! We’re glad we could help you find a high-yield savings option that allows your money to grow while still giving you the flexibility to access it when needed. It’s great to hear that your savings are working harder for you, and we appreciate you trusting Raisin to help meet your financial goals.

Raisin U.S. からの回答

2026年1月6日

Thank you for your feedback! We’re glad to hear that you received prompt answers to your questions. Providing quick and helpful support is very important to us, and we appreciate you taking the time to share your experience.