Tot nu toe nooit geen enkele problemen gehad met rakoo. Echter wacht ik nu al 13 dagen op een uitbetaling. Alles is geverifieerd dus daar ligt het niet aan. Ik mail elke dag naar support maar krijg... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
they are scammers, request document from deposits one year ago, trying explain i delete some account what i operate in that time mean 2024.02 its year ago!! dont give any results. take from customers... もっと見る
企業が回答しました
Veel casinos sturen veel spam alleen dit casino doet ook echt wat het beloofd . Na een aantal stortingen kon ik VIP worden . In de meeste casinos merk je totaal geen verschil om VIP te zijn of niet. A... もっと見る
企業が回答しました
I want to note only positive sides of this casino! The best thing that can be is the ability to play from your computer or mobile device, the interface and design is thought out to the smallest detai... もっと見る
企業が回答しました
企業情報
当該企業による記述
Have a warm welcome to Rakoo Casino! It is the right place for you if a diverse gambling experience and high-quality service are what you need. We have gathered a team of professionals that strive to make your time in Rakoo Casino as joyful and comfortable as possible. We keep on developing to excellence and implementing excellent new features. So sit back and forget your worries for a while — enjoy all the benefits while we take care of the rest! We bet you’ll appreciate the numerous advantages of our club.
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359件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 42％に回答しています
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この企業のTrustpilot 利用方法
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So nice guy kind and was want good help
2024年8月7日
自発的なレビュー
Rakoo Casino からの回答
Dear Jerka,
Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you had such a positive experience with our support team!
Our goal is to offer not just efficient help but also a friendly and supportive service, so it's fantastic to know that we hit the mark for you. Your satisfaction is very important to us, and we always strive to make sure our players feel well taken care of.
Thank you once again for your kind words. We look forward to continuing to provide you with excellent service.
Best regards,
Rakoo Casino Team
Making a deposit takes one second but..
Making deposit takes one second, but making withdrawal takes up to a few days. Especially if you have deposits from a new source account, or e-wallet. Of course when you take deposits from such sources they dont ask you for verification, but if you actually win something then only after two days your withdrawal request instead of being accepted has been rejected. No email, no message, nothing. You gotta then ask politely what is wrong and wait until they're gonna say that that account has not been verified, although you had clearly sent a week ago again new documents. It has been slowed down to maximum for withdrawal and the money is still in your account, so if you are a gambler you basically cannot enjoy your wins. Currently there is as I heard an external error and I even cannot withdrawal make money for week already. The spins are super empty no win spins, even popular slots. They have no rakeback or bonus that you can wager on online casinos but only within very impossible rules at some slots. On the website itself there is no possibility for the player to set its limits or gambling responsibility which is a standard everywhere else. You cannot limit either your time, or your deposits. The website is very misleading and to find a button for withdrawal it's like walking through a labyrinth in the dark night. There are very few contests or programmes to compete in. Casinos just take advantage of your habits or addiction. Clearly Rakoo is a casino that is designed on super high definition for you're losing. The VIP approach is nothing special, it basically means that you have been treated with someone who mails you extra spam once per week: like what's your hobby or do you prefer croissant over chocolate roll? You know that deep level of small talk, but when serious questions and feedback is asked for experienced users then nothing is given. Probably my worst decision to join that one on time when I was most vulnerable with gambling. Rakoo casino is once again designed for losing and it's just prey on your addiction. Clearly casino is targetting at google palyers from the Netherlands, thus I suppose big marketing online advertising was placing there. Another funny factor is that, raking is based not on how much you wager through but how much you loose :) Very sticky, shady and scammy place. Think twice if you make a first deposit and if somehow you only opened account feel free to close it, life is too short to be fx&6d up so much through manipulators. In the era of one second deposits and five days withdrwals you realise something is really upside down.
2024年8月6日
自発的なレビュー
Rakoo Casino からの回答
Dear klant,
We want to express our sincere gratitude for your recent feedback!
We deeply regret that your experience with our withdrawal process has been difficult and frustrating. We strive to ensure transparency and fairness in all our operations, including withdrawals, and we’re sorry to hear that we fell short of your expectations.
The estimated timeframes for withdrawals, as well as any applicable limits, are clearly outlined on our website. These limits are fixed and cannot be altered, as they are designed to maintain a secure and compliant gaming environment. The duration of the withdrawal process can vary depending on the payment method you choose. Some methods indeed offer quicker processing times, and we recommend discussing these options with your VIP manager for more personalized advice.
Moreover, every withdrawal request undergoes a thorough review by our verification department. This process operates on a live queue basis to ensure that each player's request is handled fairly and in the order it was received. This additional layer of security can sometimes contribute to the processing time, but it’s essential for maintaining the integrity and fairness of our platform.
If you encounter any issues or have further questions about the withdrawal process, we encourage you to contact your VIP manager directly. They are there to assist you and ensure your experience is as smooth as possible.
We sincerely apologize for any inconvenience and appreciate your patience as we work to address your concerns.
Best regards,
Rakoo Casino Team
I feel that the recommendations are…
I feel that the recommendations are good. Thanks for the recommendations. I see each game program looks interesting. I should try it. It might be good.
2024年7月31日
自発的なレビュー
Rakoo Casino からの回答
Dear Prang Prang,
Thank you for your thoughtful feedback! We’re delighted to hear that you find our game recommendations appealing and that you’re excited to explore them.
We put a lot of effort into selecting and showcasing a variety of games to ensure there’s something exciting for everyone. Your enthusiasm about trying them out is exactly what we hope for. Each game is crafted to offer a unique and enjoyable experience, and we’re confident you’ll find many that capture your interest.
As you embark on this gaming adventure, we wish you a fun and engaging journey. Enjoy the games and may your time with us be filled with excitement and discovery!
Best regards,
Rakoo Casino Team
Rakoo Casino からの回答
Dear Steve McManaman,
We’re absolutely delighted to receive your enthusiastic review!
It’s fantastic to know that you’re having a great time with us and enjoying both the play and the wins.
Your excitement is contagious, and we’re thrilled to be part of your positive gaming experience. We strive to provide an enjoyable and rewarding environment for all our players, and it’s wonderful to hear that we’re hitting the mark for you.
Thank you for sharing your excitement with us. We look forward to seeing you continue to enjoy the games and win big!
Best regards,
Rakoo Casino Team
I want to note only positive sides of…
I want to note only positive sides of this casino! The best thing that can be is the ability to play from your computer or mobile device, the interface and design is thought out to the smallest detail, it is nice to be on such a site and see it all live, all this makes the game even more pleasant.
I read some of the reviews below and was rudely too surprised by the review from user anonieme ervaring, yes, yes, it feels like it was deliberately written by some bot, too much unfounded negativity, nothing like that I have seen, casino top, try to come and feel it! Personally I recommend!
2024年7月25日
自発的なレビュー
Rakoo Casino からの回答
Dear Anne Beckenbauer,
Thank you for your wonderful review!
We’re thrilled to hear that our casino’s interface and design have contributed to a great gaming experience for you. We put a lot of effort into ensuring that both our computer and mobile platforms offer a seamless and enjoyable experience, and it’s fantastic to know that you appreciate these details.
Your positive feedback and recommendation are truly valued. We’re committed to providing a top-notch gaming environment and are delighted that you’ve had such a great experience. If you ever need assistance or have any questions, feel free to reach out. We’re always happy to help.
Thank you once again for your support!
Best regards,
Rakoo Casino Team
Recommend this casino!
2024年7月19日
自発的なレビュー
Rakoo Casino からの回答
Dear Belle,
Thank you so much for your recommendation! We’re thrilled to hear that you enjoyed your time with us. Your support and kind words mean a lot to us and reinforce our commitment to providing an exceptional gaming experience.
Our team works hard to ensure that every aspect of your visit is enjoyable, from the diverse selection of games to the quality of our customer service. It’s wonderful to know that our efforts are appreciated.
Thank you once again for your support and for choosing our casino. We look forward to welcoming you back soon!
Best regards,
Rakoo Casino Team
Rakoo é um cassino onde você só…
Rakoo é um cassino onde você só consegue depositar.,jamais fazer levantamento eles recusam todos os levantamento mesmo com sua conta verificada sem ter bônus simplesmente recusam os levantamentos...pode se humilhar e mandar tudo o que pedem mais de 50 e-mails fazendo tudo que pedem mais sem solução depositei 100 euros e os meus ganhos não consigo levantar tomei foi um golpe
2024年7月22日
自発的なレビュー
Rakoo Casino からの回答
Cara Valeria Martins,
Obrigado por partilhar a sua experiência connosco. Lamentamos saber das dificuldades que encontrou com os saques.
Para resolver as suas preocupações de forma eficaz, precisamos de detalhes específicos relacionados com a sua conta. Infelizmente, sem esta informação, não poderemos investigar a situação minuciosamente ou resolver quaisquer problemas que esteja a enfrentar com os levantamentos.
Entre em contacto com a nossa equipa de suporte, disponível 24 horas por dia, 7 dias por semana, por e-mail ou chat ao vivo. Poderão ajudá-lo com os seus pedidos de levantamento e fornecer apoio na resolução de quaisquer problemas relacionados com a sua conta.
Estamos empenhados em garantir que as suas preocupações são atendidas e que recebe a assistência necessária.
Cumprimentos,
Equipa do Rakoo Casino
Nice place
Nice place, but no sports betting, unfortunately. So I take one star off.
2024年7月12日
自発的なレビュー
Rakoo Casino からの回答
Dear Kadence Montes,
Thank you for your feedback. We appreciate your kind words about our casino. We understand your disappointment regarding the lack of sports betting options, and we apologize for any inconvenience caused.
Your feedback is valuable to us as we strive to improve and enhance our services continually. We'll take your comments into consideration as we work towards making our platform even better.
Thank you for choosing us. We value your review and look forward to providing you with continued outstanding service.
Best regards,
Rakoo Casino Team
Rakoo Casino からの回答
Szanowny Miszta Miszta,
Dziękujemy za Twoją opinię dotyczącą szybkich płatności w naszym kasynie. Cieszymy się, że masz pozytywne doświadczenia z przetwarzaniem płatności.
Naszym priorytetem jest zapewnienie naszym graczom szybkich i niezawodnych transakcji. Gloria, która Ci pomagała, jest cenionym członkiem naszego zespołu, znanym ze swojej uczynności i zaangażowania w zapewnianiu doskonałej obsługi.
Twoja satysfakcja jest dla nas ważna i dokładamy wszelkich starań, aby utrzymać nasze wysokie standardy w przetwarzaniu płatności, aby zapewnić bezproblemową obsługę wszystkim naszym graczom.
Jeśli jest coś jeszcze, w czym możemy Ci pomóc lub jeśli masz dalsze uwagi, daj nam znać. Chętnie pomożemy.
Nie możemy się doczekać, aby wkrótce znów Ci służyć!
Z wyrazami szacunku,
Zespół kasyna Rakoo
Rakoo
very good casino, everything works smoothly and quickly, the service and the VIP manager are at a high level
2024年7月6日
自発的なレビュー
Rakoo Casino からの回答
Dear arek arek,
Thank you so much for your wonderful feedback about Rakoo Casino! We're thrilled to hear that you find our casino very good and that everything operates smoothly and quickly for you. Providing a seamless experience for our players is one of our top priorities.
We're also delighted that you appreciate our high-level service, including our VIP manager. Ensuring that our VIP players receive personalized and exceptional service is something we take very seriously.
Wishing you continued luck and many more great moments with us!
Best regards,
Rakoo Casino Team
Diverse Games, Fast Payouts, and VIP Rewards
Rakoo Casino offers a diverse selection of games and boasts quick payout times. Their customer support is highly responsive whenever I reach out via chat or email. As an active player, I frequently receive free bonuses or deposit bonuses, which add extra value to my gaming experience. Additionally, as an active player, I can become a VIP member and receive special bonuses.
2024年7月5日
自発的なレビュー
Rakoo Casino からの回答
Dear Justin verbeek,
Thank you for your wonderful review! We're delighted to hear that you appreciate our diverse selection of games, quick payout times, and responsive customer support via chat and email. Providing an exceptional gaming experience is our priority, and we're thrilled that you're enjoying the bonuses and benefits of being an active player, including our VIP program.
If there's anything else we can do to enhance your gaming experience or if you have any suggestions, please feel free to let us know. We're here to ensure that your time with us is always enjoyable and rewarding.
Thank you once again for your feedback and for being a valued member of our casino community. We look forward to continuing to exceed your expectations!
Best regards,
Rakoo Casino Team
Serviço é muito o atendimento é super…
Serviço é muito o atendimento é super esclarecedor, não tem que se esperar muito e um call CENTER super acessível
2024年7月5日
自発的なレビュー
Rakoo Casino からの回答
Caro Ribeiro,
Obrigado por partilhar a sua experiência com o serviço de apoio ao cliente do nosso casino. Estamos muito satisfeitos por saber que considera o nosso serviço muito útil e a nossa central de atendimento acessível.
Esforçamo-nos para fornecer um apoio ao cliente claro e informativo, que esteja prontamente disponível sempre que precisar de assistência. A sua satisfação com o nosso serviço motiva-nos a manter padrões elevados e a garantir que cada interação é útil e eficiente.
Valorizamos o seu feedback e esperamos servi-lo ainda melhor no futuro.
Obrigado mais uma vez por nos ter escolhido! Agradecemos a sua confiança e lealdade.
Cumprimentos,
Equipa do Rakoo Casino
I made a review last year and i have to…
I made a review last year and i have to tell you that Rakoo Casino is one of the best and i’ve been gambling quite some time. I made a withdrawal on friday of 5k and it was in my bankaccount on monday. A few hours ago i started playing againand guess what? I won another 4k!!! Just made another withdrawal <3 best casino at this time trust me!
2024年6月24日
Rakoo Casino からの回答
Dear Ach,
Wow, congratulations on your incredible wins! It's fantastic to hear that you've had such a positive experience with us, both in terms of speedy withdrawals and enjoyable gaming sessions.
We're thrilled that you consider our casino one of the best, especially given your extensive experience in the gambling world. Winning big and having smooth transactions are key aspects we strive to deliver to all our players.
Thank you for sharing your success story with us, and we sincerely wish you continued luck and many more victories in your future gaming adventures with us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.
Here's to more thrilling wins and memorable moments at Rakoo Casino!
Best regards,
Rakoo Casino Team
My experians with rakoo is ferry good
My experians with rakoo is ferry good! Also the app is easy and fast. Thnnxx to rakoo..
2024年6月21日
自発的なレビュー
Rakoo Casino からの回答
Dear dannytekulve9,
Thank you for your feedback! We're delighted to hear that you've had a fantastic experience with our online casino. Making sure our app is easy to use and fast is a top priority for us, so it's great to know that you found it convenient.
We believe in providing a seamless and enjoyable gaming platform, and your positive experience reaffirms that we're on the right track.
If you have any further feedback or if there's anything else we can do to enhance your experience, please feel free to let us know.
Thanks again for choosing Rakoo Casino. We look forward to welcoming you back soon for more exciting moments!
Best regards,
Rakoo Casino Team
I have played at rakoo casino since…
I have played at rakoo casino since september 2023 and i love it! They have almost all providers and their games. RTP on the slots are amazing and the live chat is always so kind <3 i would recommend 10/10
2024年6月20日
自発的なレビュー
Rakoo Casino からの回答
Dear Consumer,
Thank you for your glowing review of Rakoo Casino! We are thrilled to hear that you have been enjoying your experience with us.
It's wonderful to know that you appreciate our wide selection of games from various providers and that you've found the RTP on the slots to be impressive. Providing an enjoyable and fair gaming environment is a top priority for us, and we're delighted that our efforts have contributed to your positive experience.
We take pride in our customer service, and we're thrilled that you've had positive interactions with our live chat support team. We strive to provide friendly and efficient assistance to all our players.
If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know. Your feedback is invaluable to us as we continue to grow and improve.
Thank you for recommending our gaming platform with a 10/10 rating! We appreciate your support and look forward to providing you with many more enjoyable gaming sessions.
Best regards,
Rakoo Casino Team
Sluiten van je account is onmogelijk
Het is onmogelijk om te account voor een periode te sluiten. Heb 7 mails naar de klantenservice gestuurd en iedere keer krijg ik de vraag of ik niet toch door wil spelen en dan wordt er een bonus aangeboden. Heel erg slecht.
2024年6月15日
自発的なレビュー
Rakoo Casino からの回答
Dear Ferry Voordeel,
Thank you for bringing this matter to our attention. We apologize for any frustration you have experienced. Without your account details, we are unable to verify the specifics of your situation.
We take responsible gaming very seriously, and it is our priority to ensure that all players have the option to manage their accounts appropriately. We encourage you to reach out to our support team again via live chat or email so we can address your concerns promptly and effectively.
Your feedback is important to us, and we are committed to resolving this issue for you. Please let us know if there's anything else we can do to assist you.
Best regards,
Rakoo Casino Team
Ich habe mich neu registriert habe…
Ich habe mich neu registriert habe Bonus genommen und 870€ gemacht. Allso bin froh das ich mich bei diese Casino Seite registriert habe. Ich habe in zwei Tagen mein Konto verifiziert und Auszahlung gemacht. Das Geld ist immer noch auf Casino Seite und ich warte noch. Kunden Service ist sehr hilfsbereit und net muss ich noch dazu sagen. Ich empfehle jedem der spielt sich zu registrieren habe auch par Freunden von mir empfohlen weil es sind wirklich sehr viele Betrüger Casinos wo mann nur einzahlen kann und keine Gewinne egal bei welchem Anbieter man spielt und dieses Casino verdient wirklich 5 Sterne von mir.
2024年6月14日
自発的なレビュー
Rakoo Casino からの回答
Sehr geehrter Mile Duric,
Vielen Dank, dass Sie uns auf Ihre Bedenken bezüglich des Verifizierungsprozesses in unserem Casino aufmerksam gemacht haben.
Wir verstehen Ihre Frustration und entschuldigen uns für etwaige Unannehmlichkeiten. Die Gewährleistung der Sicherheit und Konformität unserer Plattform ist von entscheidender Bedeutung, weshalb wir für Auszahlungen Verifizierungsdokumente benötigen. Dieser Prozess hilft uns, eine sichere Umgebung für alle unsere Spieler aufrechtzuerhalten.
Wir haben Ihren Auszahlungsantrag geprüft und freuen uns, Ihnen mitteilen zu können, dass alles in Ordnung zu sein scheint. Der nächste Schritt besteht darin, die für die Bearbeitung erforderlichen Angaben auszufüllen.
Wenn Sie bei diesem Vorgang Hilfe benötigen, zögern Sie bitte nicht, unser Supportteam per Live-Chat oder E-Mail zu kontaktieren.
Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir schätzen Ihr Feedback und bemühen uns, allen unseren Spielern den bestmöglichen Service zu bieten.
Mit freundlichen Grüßen,
Rakoo Casino Team
Account Verification
I have sent you guys everything from bank statements to my ID card, yet you still asking for more details to approve my account! No other Casino in Belgium is asking for Bank statements! And when I talk to customer service, it's almost always an automated response...
And when it's a person, that person is still asking for some sort of information about what I have already sent.
To deposit money, which I have, you guys don't ask any documents? Why is that?
Guys....
This is not okay, nor is it professional to delay the customer and make them send everything 3x in a row
My account is still not active...
2024年5月24日
自発的なレビュー
Rakoo Casino からの回答
Dear Ezekiel Jarek,
Thank you for taking the time to leave a review about our casino.
We understand the frustration you may be experiencing with the account verification process. Please know that account verification is a crucial step in ensuring the security of both your account and the transactions conducted on it. While we strive to make this process as smooth as possible, we also take our responsibility to protect our users' accounts seriously.
We want to resolve this matter promptly and efficiently for you. However, without access to your account details, we're unable to investigate the situation further.
We kindly ask you to reach out to our customer support team for assistance. They are available through various channels, and we assure you that your concerns will be addressed by a dedicated team member.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding and cooperation as we work to resolve this issue.
Best regards,
Rakoo Casino Team
In the start a little bit difficult Bit turn out great
In the start a little bit difficult
But Tnx to Adam the VIP manager
Everything turn out great
Good bonus and service
Rakoo is a good site
Was a good site
They will never help a customer to delete his account
That’s the money machine they live by
Don’t fall for it please
Maffia
Please delete my account
For the last time bandits
😁
2024年5月15日
自発的なレビュー
Rakoo Casino からの回答
Dear Frits,
Your review put a smile on our faces! We're delighted to hear that despite a rocky start, Adam, our VIP manager, was able to turn things around and make your experience exceptional.
It's fantastic to know that our bonuses and services met your expectations. We take great pride in ensuring that every player feels valued and receives the best possible treatment.
Thank you for highlighting our casino as a great site. We're constantly working to provide an outstanding gaming platform, and your feedback reaffirms that we're on the right track.
If there's anything else we can do to enhance your time with us, please don't hesitate to reach out.
Best regards,
Rakoo Casino Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。