Ramsay Health Care UK レビュー 166

Poor.
Spent £800 to get scan of my shoulder.
Refuse to send me the details to my Google
Avoid

After being discharged from the NHS following spinal surgeries with little to no meaningful aftercare, I turned to Ramsey Healthcare UK hoping to finally receive proper support and treatment. Unfortunately, my experience was deeply disappointing.

I spent close to £4,000 and made virtually no progress. Rather than receiving coordinated care or genuine solutions, I felt like I was being passed from one referral to another within a network of associated specialists, with very little accountability or outcome-focused treatment.

The entire process felt far more commercial than clinical. At a time when patients are vulnerable and looking for help, there should be far more transparency, continuity of care, and genuine commitment to patient outcomes.

Based on my experience, I would strongly advise others to think carefully before spending significant amounts of money here.

Attended the hospital for a procedure funded by the NHS.
The hospital wanted to conduct another procedure as well, which 2 NHS hospitals have not conducted due to the fact that the procedure would be pointless and not achieve anything.
I queried the extra procedure, asking if the hospital only wanted to conduct the procedure, so they could bill the NHS?
The Consultant then got defensive, and asked if I would like to be referred back to the NHS.

It takes quite a bit to get 95 0ne star reviews, out of 169 in total!
As far as my experience goes, to Ramsay, you are a piece of meat with a price tag on.
Once they've got your money, they do the least possible, and then move on.
A rushed consultation, an expensive Op, and, bar one exceptional Nurse, a less than satisfactory Hospital stay, and "we don't bother with Follow Ups" was what I was told post op, when it became clear that the pain issues had not been addressed.
Now back to waiting on the NHS - if I'd not had the "diversion" to Ramsay, I could have got onto that quicker.
Avoid them like the plague is my advice.

The staff are so polite and helpful. The hospital is immaculate.
This is the 2nd operation I have had there and nothing could be better in any department.

Recently had a hip replacement done at Fitzwilliam Hospital in Peterborough . I am a 72 year old senior retired nurse and was a NHS patient . The consultants were excellent but following the surgery the surgeon did not visit me again . In the hours following surgery I was in desperate need of the toilet but had to wait twenty one minutes for a response to the bell . No nurse responded but a physiotherapist came and assured me a nurse would come . They did not come and I was not able to reach the toilet ; I felt degraded and ashamed. Still no nurse came. Over the three days following I was not offered a wash . The room was not well cleaned: a cotton bud on the floor at my arrival was still there when I left . The physio did not follow the protocols set out in the printed information on the follow up to the operation and it was only on Day Two that the physio visited and this was only to get me out of bed. On Day Three the physio was rude and abrupt .
My overall experience of care was very poor indeed.

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Torquay Ramsay mount stuart private hosp allowed their staff -one secretary & PA to manager to be v v intimidating & rude to a 78 year old lady after she asked for a non muslim radiographer due to her jewish origins on advice from Ml5 yet did nt offer a chaperone ! She requested one but again hysterical nasty rude behaviour from staff who have no manners /kindness /courtesy & should be sacked as freedom of expression here in uk a hardwon thing after fighting Hitler & Stalin ! Yet instead of reeducating staff offenders they have banned her thus breaking uk law! If staff had been well mannered they should have offered a chaperone and appologised.My friend has been treated wrongly as the rude offender .In an incident that should never have happened with kind good mannered staff! Now the inconvenience of losing the nearest private & 2 thirds nhs is extra insulting when in pain & what used to be a good mannered kind hosp now v v nhs bad mannered esp in the car park- rude & inconsiderate to an good customer of 30yrs -staff good manners to all customers is v v important &discipline& training to achieve this so a chaperone to all ladies should be offered.

After the second fees increase this year I can no longer afford to see my psychologist.
Dr Owen samuels now charges me $455 for 15 min. My 2 options are access my medication through illegal channels, or go without. Absolutely scum of the earth, I have to spend $1800 a year before I can even access my medication

I wish I'd taken a look at the reviews before I tried to book an appointment. It may have made me look a little deeper before I Wasted hours of time trying to book an appointment, only to be told at the last minute that Ramsey don't treat under 18's (aside from 2 sites). Had they made it clear at the start or even, here's an idea, put it on their website, we wouldn't have wasted hours and taken a day off work. I suppose if this is how they approach things, then I guess it's a lucky escape. I don't know who the charlatan at the top is but I can only assume that they're a career grifter if they don't think it’s worth pointing out that they refuse to treat children in 95% of their sites.

Had to cancel a hospital appointment on the day due to 90 year-old patient feeling unwell. Rang the hospital, no response, so sent a text to the number given. No response. Rang again, hung on and was then cut off by them. Texted again asking for an acknowledgement of my texts, no response.
Hopeless. Don't know how to proceed now. Very poor patient care.

I was a NHS patient at the Berkshire independent hospital in Reading that is a Ramsay healthcare provider. I’ve had operations on both my shoulders within a year of each other. The staff there were lovely and very attentive. Thank goodness both ops were successful and of course followed up with physio. It’s my physiotherapist that’s prompted me to leave a review. Hannah, has been amazing
so approachable and took the time to show me each action needed and explained which area of my shoulders the exercise was targeted.

I truly believe this is why I’ve made fantastic progress ahead of schedule. So thank you Hannah I hope you get the recognition you deserve so again thank you

My experience was with Tyler ( NEC) on the telephone as my first port of call re my painful knee. Tyler took copious notes, read them back to me, researched the appropriate knee specialists and all whilst being considerate, professional, polite, caring, assiduous and efficient. This gave a marvellous first impression of Ramsay Health and I thank him.

Went for an MRI scan at Woodthorpe and received a very professional service. Staff were very friendly and made me feel at ease throughout.

was made comfortable by all the staff, also a spotlessly clean hospital, the medical staff kept me well at ease.was a very comfortable, and would be happy to use there services again. thank for everything

I’ve just undergone cataract surgery at Oaks Hospital Colchester and cannot fault the treatment or the service provided by Mr Mukherjee and his team and all the nurses and reception staff I encountered. I received first class treatment with the utmost kindness from all concerned. Thank you so much.

Shockingly hopeless. Stress inducing, incompetent and wouldn't know a plastic surgeon from their own anal sphincter. Called the central booking line to book a consultation for a particular procedure at the Fitzwilliam hospital. However got there only to be told that he doesn't do that type of procedure but would refer me to hospitals in ma area that do. After two weeks nothing was sent, no price list, no appointment times. Nothing. Called their line again who said that there is another doctor at the Fitzwilliam that does do the particular surgery I'm after. When I eventually spoke to Fitzwilliam directly they said that surgeon doesn't even work in that field. Decided to cut my losses with them and arrange an appointment at ashtead hospital where they do do the procedure only to never get an appointment confirmation email and had to keep chasing them for it. They still didn't send it and after 150 mile drive down to ashtead, I checked in for my appointment 45 minutes early only to wait an additional hour to be told that the doctor who was going to see me has gone home. It wasn't until 1pm I was told that he would come back at 6 pm and see me. Absolutely shocking service. I'm a fee paying private patient

78 year old patient had spinal haematoma after surgery and was left for 20 hours before it was washed out ...the result is life changing spinal injury and loss nearly all mobility. A total clinical disgrace. Newhall hospital should be ashamed and doing all everything possible to correct this but they washed their hands.

Would I recommend the Fitzwilliam Peterborough – absolutely not.
The aftercare following my operation was dire. I had surgery on 3 November and despite my admission notes saying I needed TED stockings, none were provided. So, to clarify this, the nurse that walked me to theatre didn’t question why I wasn’t wearing them, nor did the nurse in theatre. Following the operation, I was taken back to my room and no comment was made about wearing stockings to prevent a DVT. I spent two nights in the hospital and at no point did a nurse mention the TED stockings. Even at the point of discharge they weren’t offered until my wife insisted they issued them.
On my second night, I called the nurse and told her my catheter was blocked and I was in agony She insisted it wasn’t even though I was almost in tears. I told her to fetch another nurse who came in, took one look and fetched the doctor who unblocked it
Two weeks after my operation if felt like I had gone into retention so I called the hospital and went in. I was shoved in a side room and had to wait for a nurse who didn’t carry out any Obs, just checked me with the bladder scanner, told me it looked okay and said I didn’t need any antibiotics and sent me away. 48 hours later I had a raging UTI that my GP had to sort out.
I spoke to the hospital about this and said I deserved some recompense which they said they would consider. Despite writing twice more, they have completely ignored my request and now don’t even respond to emails.
In summary, the Fitzwilliam is driven by profit, not patient satisfaction. I certainly would never use them again, nor would I ever recommend them
This review is about the care I received, not the surgeon, who did a brilliant job

Referred to the Oaks Hospital in Colchester to see an Orthopaedic consultant. That was on July 16th 2025 - it's now 6 months later and I haven't heard anything from the Hospital or the Ramsay Group. At least 3 emails have gone unanswered. As many other reviewers have mentioned: Customer Service is non-existent.

Emailed an enquiry, explaining my condition and the impossibility of getting an NHS GP appointment at my surgery. They referred me to a consultant, appointment made, fantastic! Appointment then had to be cancelled 2 days before because I didn't have an NHS GP referral! So much for private health care 🤦‍♀️