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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Repeat customer, on my third hire now and found both the quality and customer service to be outstanding. This year I had two events a week or so apart so asked to keep it longer to save back and forth... もっと見る

5つ星のうち5の評価

Megan did an amazing job staying in communication with me and relaying all information regarding our suits. She answered all my questions and even gave advice on setups as I was unsure what to go wit... もっと見る

5つ星のうち5の評価

Our first hire for this year’s Royal Ascot and the service we received was amazing. The Morning suit, waistcoat, shirt, tie/pocket square & top hat were delivered by DPD well in advance giving us... もっと見る

企業が回答しました

5つ星のうち5の評価

Over the moon with Rathbones Tailor, I had a sizing issue (my fault) at the very last minute (wedding hire) and after one quick email and a fast response, Megan sorted this within 1 hour and had a new... もっと見る

企業が回答しました

企業情報

  1. ドレス・タキシード レンタル サービス

Rathbones Tailor について

当該企業による記述

Men's online formal-wear rental business with a focus on sartorial elegance. From weddings to horse races, burns nights to bar mitzvahs; we're in your corner. With an extensive range of suit ensembles, hand curated by a team of in-house stylists, you're guaranteed to turn heads for all the right reasons. Make sure you're prepared for all that extra attention. Rathbones Tailor offers an at home try-on service as well as free size swaps on final orders. Any questions, don't hesitate to reach out: help@rathbonestailor.com

Just remember, when people ask 'Who's your tailor?'

Rathbones Tailor


連絡先

4.8

優良

TrustScore 5段階評価の5

511件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(511)

過去12か月のレビュー数: 21件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent, affordable and practical

Simply superb service, arrived on time in perfect condition and was incredibly easy to return. It was affordable and will be definitely using Rathbones again in the future.

2023年8月30日
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

Hi Roberto

Chuffed with this review, we are so happy to hear you enjoyed the Rathbones Tailor experience and we welcome you back with open arms when your next event comes around

The RT team

5つ星のうち5の評価

The help over whattapp was great and…

The help over whattapp was great and genearlly all went smoothly thank you

2023年8月24日
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

Victoria!

Chuffed we were able to help you! Our Whatsapp chat is a great way to speak to customers and deal with any queries as quick as we can. So fab to hear this worked for you too!

We hope to hear from you for the next one!

The RT team

5つ星のうち5の評価

Great service

Great service, so simple and easy for a first time novice. The suit came in a box and went back in a box. The sizes were as descibed and clean and pressed.
Hope to use again

2023年8月23日
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

Hi John

Thanks so much for leaving such a great review!

We are so glad you enjoyed the service and you loved the quality of the suit, we couldn't ask for more than that!

We definitely hope to hear from you again.

The RT team

5つ星のうち5の評価

Rathbones Tailor 10/10!

My experience with Rathbones Tailor could now have gone smoother. The suit was delivered in great quality and when I needed amendments made there were done quickly and in time for the wedding. Would highly recommend for anyone looking to rent a suit!

2023年8月15日
5つ星のうち5の評価

Amazing 5 star service *****

I am based in the south and was due to attend a wedding in Scotland. I ordered the incorrect size kilt, spoke with Megan in their customer services who sorted a resize AND had this sent to my location in Scotland! AMAZING service and would use again. Ordering was simple, delivery was as described with plenty of updates so you know, to the hour, when to expect delivery.

2023年8月15日
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

Hi Martyn

Megan here! Thanks so much for this review, it's so lovely to hear I helped make your Rathbones Tailor experience a good one! Chuffed we managed to send a replacement kilt over in time for your event as well.

I hope you had a fab time at your event and we are Looking forward to hearing from you for the next one.

5つ星のうち5の評価

Incredibly easy to use

Incredibly easy to use. Customer service is amazing I ordered the wrong sizes (my fault completely) and they replaced within a day. I needed the suit within a week of ordering, then with the replacements needed, I didn't think I'd make it...but Rathbones sorted me out.

2023年8月30日
自発的なレビュー
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

Alex, my man!

What a fab review, thank you ever so much for taking the time to write. Tight turn around but we got there in the end and we are so glad you enjoyed your RT experience.

Have a fab time at your event and we hope to hear from you again soon!

5つ星のうち5の評価

Fantastic service

Easy to use, staff on hand via WhatsApp to help with any replacements. Fantastic service.

2023年8月20日
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

Hi Finn

What a Fantastic review! Really grateful you took the time to write this and let us know your thoughts. We hope to hear from you again soon for the next one!

5つ星のうち5の評価

I had left it quite late in wedding…

I had left it quite late in wedding season to secure my rented morning suit but Rathbones service was first class. They spoke through the sizing with me over their business whatsapp to ensure I ordered the correct size and delivered it promptly to my address. I was then travelling away from home before the wedding and they said that any size alterations that may be needed after I had tried it on, they would deliver the replacement items asap to the venue or another address. Fortunately the sizing was spot on so this wasn’t required but the flexibility and service is excellent for the price you pay. The suit was high quality and it was very easy to return it via DPD drop off. Will certainly use again and recommend.

2023年8月19日
自発的なレビュー
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

Olly!! Chuffed with this review. Thanks so much for taking the time to write. We hope we hear from you again for your next event! Have a good one!

5つ星のうち4の評価

Being able to transact over on-line was…

Being able to transact over on-line was a plus but it has its drawbacks. I had trouble getting a shirt and jacket to fit right but in the end with multiple boxes delivered it all worked out. Thank you.

2023年8月5日
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

Bill you're a gent. Thank you very much for taking the time to leave a review. Glad to hear our size swap function was put to good use and you had a positive experience with Rathbones Tailor. See you for the next one!

5つ星のうち5の評価

Everything was exellent

Everything was exellent. Delivery, quality of the suits, packaging.
Definetely recommend it.

2023年8月3日
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

Andreas that is what we like to hear! Thank you for the glowing review. We look forward to kitting you out for your next event!

5つ星のうち5の評価

On time delivery and the response and…

On time delivery and the response and support when something went wrong (i.e. I got the wrong sizes) was amazing. I had a response within an hour and a new jacket the next morning. Would really recommend!

2023年8月3日
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

Elliot! That's what we like to hear... you've had a good experience and our customer service team are doing what they do best. Love it when a plan comes together. Here next time you need us squire.

5つ星のうち5の評価

Excellent service

Ease of doing business over the internet. Delivered exactly to their promises.

2023年8月1日
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

Thank you very much Francis. Very grateful for the kind words and chuffed your experience was a positive one. Here next time you need us!

5つ星のうち5の評価

Fantastic Experience

The guy I dealt with, was patient, informative, and had impeccable manners, and great taste! He made the whole thing very simple and his advice was welcome and spot on.

2023年7月31日
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

Terry you ledge! I believe you would've spoken to the big boss man himself, Jack- He's a gooden! Cheers for leaving such a cracking review, means the world to us here at RT.

Hopefully hear from you again for your next event!

5つ星のうち5の評価

Great company

Easy to order, information about order easy to retrieve on website, good response to website query. Great quality suit, and looked great! Always a worry when dealing solely online for a very special event, but there was nothing to worry about

2023年7月23日
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

It's all easy peasy lemon squeezy here at Rathbones Tailor! Big thanks to you Fran for leaving such a fab review! We hope you had a great time at your event and you made many of heads turn in your RT suit!

Here when you need us for your next event.

The RT team

5つ星のうち5の評価

Extremely impressed

Extremely impressed. Website extremely simple to use and very good value and quality.
Ordered 2 tuxedos, which came on the specified day with DPD tracking available. One of the jackets was too small, so emailed to which I got a reply promptly to confirm another one had been sent free of charge (just paid additional next day delivery fee)
Came with DPD return note so simple enough to return.
Will be using again.

2023年7月30日
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

Hi Rumon

Thanks a bunch for the review!

We're so glad we were able to impress you and we can't wait to hear from you when your next event comes around!

The RT team

5つ星のうち1の評価

Do t bother trying to contact for help. No one responds.

Tie and handkerchief were missing. Despite numerous attempts to email the “help desk” no one responded. No phone number to call to get help. Terrible customer service.

2023年7月30日
Rathbones Tailor ロゴ

Rathbones Tailor からの回答

Hi Jozsef. Killer scenario here. Your email finding its way to our spam folder has been the undoing of us. Not an excuse by any means but unfortunately the first we knew of your communications were through this Trustpilot review. We take our customer service very seriously, as attested by the majority of our other reviews. However we have dropped the ball in this instance and so we apologise.

No tie or handkerchief were ordered with your suit and so weren't missing, however if we hadn't of missed your emails we would have very easily been able to supply the accessories so again this falls on us. We hope the rest of your Rathbones Tailor experience was more in line with what we aim to offer, and that you had a wonderful time at your event.

We hope this experience doesn't put you off hiring from us or any other rental store in the future. All the best, Jack and the Rathbones Tailor team.

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