RCC Furniture レビュヌ 

595
•
TrustScore 5段階評䟡の4.5

4.3

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

We went along to RCC Furniture initially to take a look at the quality of the tables and then on a 2nd visit with a photograph of the style of dining table we wanted. From ordering it was probably ar... もっず芋る

5぀星のうち5の評䟡

Staff exceptionally friendly & patient in advising which pieces might work well for me. Delivered (to hard-to-find area of Edinburgh) promptly & safely & then unloaded & constructed without fuss. Dini... もっず芋る

5぀星のうち2の評䟡

I really like the look and feel of the table we bought. However is is sold as an outdoor table and even though we have bent over backwards with covers and constant care and attention the tab... もっず芋る

5぀星のうち5の評䟡

Absolutely thrilled with our new dining room table! We knew we wanted something personal to us and RCC certainly delivered - loved the variety of size options and wood finish! Our new table looks grea... もっず芋る

䌁業情報

  1. 家具店

さたざたな倖郚゜ヌスから提䟛された情報

Hand Made Custom Industrial Furniture


連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

595件のレビュヌ

5぀星
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1぀星

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4.3

すべおのレビュヌ

(595)

過去12か月のレビュヌ数: 12ä»¶

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5぀星のうち2の評䟡

Poor service and communication

I ordered two identical corner benches and because I needed them pretty quickly they wouldn't honour the 10% discount displayed on the web site -which was annoying. The benches arrived but both were too long on one direction - so they wouldn't fit. They never answered the telephone and so had to rely on email to try and convince them they'd not built it to the agreed sketch. They seemed reluctant to accept that they could have measured incorrectly and insisting on seeing more and more photos and measurements. They finally offered to collect the benches to see whether i'd measured correctly - no mention of swapping with the correct sized benches. At this point I hit the roof and demanded they supplied new benches when they collected the incorrect ones. They reluctantly agreed but it was another month before they'd arrive. In the end it was six weeks and, to this day, no apology or acceptance they'd screwed up. I liked the product (eventually) but the service was really really bad

2023幎7月5日
自発的なレビュヌ
5぀星のうち5の評䟡

Super highly recommended

Staff exceptionally friendly & patient in advising which pieces might work well for me. Delivered (to hard-to-find area of Edinburgh) promptly & safely & then unloaded & constructed without fuss. Dining table now much commented upon, main hub of the house, & other side tables, tv units etc look authentically cool. Thanks so much, cannot recommend highly enough - will def be ordering more when I find the space! 👌

2023幎3月3日
自発的なレビュヌ
5぀星のうち3の評䟡

Wouldn't use them again

Wouldn't use them again but, in their defence, they did finally send out a technician to clean up and sand down the defects to a level we can live with. He was good and professional but not impressed with the rest of the customer service received.

2023幎6月11日
5぀星のうち5の評䟡

Brilliant quality!

Brilliant quality and attention to detail. Just be aware that if you order a bespoke made to order product, then the lead time quoted (in our case three months) is more than likely not going to be built any quicker than what they tell you. We were made aware of this right from the start, so we factored this in and it worked out fine. The order arrived as per our requested spec. Would definitely recommend and use again, well done !

2023幎9月22日
自発的なレビュヌ
5぀星のうち2の評䟡

Don’t do it go elsewhere

So , on website at time of ordering it was 6 weeks from payment to delivery . Payed in full and after a couple of e mails I was told 12 weeks . 12 weeks came and went and no table , chased it up and was told they could deliver by pallet line as we needed table by a certain date, this was after I payed over £100 pound delivery . Pallet line couldn’t deliver in time so gave me a date and said I’d get two hours notice for delivery , my daughter phoned me and told me they dumped a full size table and bench on my drive .
You would think that the table would be out of this world given cost and hassle of getting it to me . NO , please spend your money elsewhere, there’s no after sales service whatsoever .

2023幎8月25日
自発的なレビュヌ
RCC Furniture ロゎ

RCC Furniture からの回答

Hello.
Thank you for your recent review and sorry to hear that your not happy with the service provided.

The lead time stated on all our products is Approx. 8-10 weeks plus delivery. We notified you of the lead time prior to placing the order of approx. 10-12. And when you placed the order you were given a delivery window of August.

I believe we had to use a pallet delivery service as the order was required for a specific date or event and we couldn’t get our own drivers to you for that exact date. You were charged £65 for delivery which is the standard delivery charge, not £100 as stated.

We explained the pallet delivery was a kerb side delivery so I don’t believe anything was ‘dumped’ but I can look into this if it was the case. We have been in touch to see if you require any further help or assistance and you have stated your don’t require any further help so our apologises.

But if anything changes please get in touch.

5぀星のうち5の評䟡

Love it!! Beautiful and fantastic quality!!

We recently had our kitchen renovated and were looking for the perfect table.. And we found it! This table and corner bench set fits in perfectly. It is absolutely beautiful. Yes, the lead time is quite long as they make to order, but definately worth the wait. Great product and great service. Would definately recommend. Thank you!

2023幎9月1日
自発的なレビュヌ
5぀星のうち5の評䟡

100% Recommend!

So happy with our new table and bench, it's gorgeous and very solid. Loved my sons when he got his so decided to visit the showroom to see the colours in person. Opted for the oil finish and its perfect! Delivery guy was brilliant and very helpful. Decided to remove the table top for ease of access and rebuilt no problem when inside. There was a problem with delivery as the bench was missed off the van but this was promptly resolved and arrived a couple of days later. Had loads of great comments from friends and family! Love it!

2023幎9月8日
自発的なレビュヌ
5぀星のうち5の評䟡

Absolutely fabulous!

Absolutely fabulous!! The quality of our table and bench is amazing.
Staff in store were very helpful.
Will definitely be heading back to RCC for additional bits in the future. 100% recommend

2023幎9月5日
自発的なレビュヌ
5぀星のうち5の評䟡

Industrial Chic

Ordered an industrial,table, 2 benches and 2 Tolix chairs on 3/4/23. We went to the showroom directly as we were in the area. Had to call a few times to check on progress and items eventually delivered in Mid August. We opted for self assembly as we have a narrow front door. The delivery guy offered to put the table together and this was done in 10 minutes. Excellent service.
The wait was well worth it. Wife loves the new table and benches. Would certainly buy again . It is sold as industrial and certainly looks the part.

2023幎8月11日
自発的なレビュヌ
5぀星のうち5の評䟡

What a gem of a company

What we wanted in our heads for our bathroom we could not find. After hours of trawling the internet we finally came across RCC Furniture and what we we wanted we certainly got.
Delivery took a little longer than quoted but that worked in our favour as our bathroom renovation took longer than expected.
Over the moon with our washroom cabinet. We just love it.
Thank your RCC. You certainly haven’t seen the last of us.

2023幎8月23日
自発的なレビュヌ
5぀星のうち5の評䟡

dining table in dark oak

Ordered a dining table in dark oak, it is absolutely beautiful, excellent quality and well made. Brilliant communication from the start as well as once I received it. Would definitely order from this company again.

2023幎7月1日
自発的なレビュヌ
5぀星のうち1の評䟡

Buyer beware

Where do I start..... Product quality, having just recently purchased a dinning table and coffee table and had to wait 12 weeks for delivery, you would expect something pretty special. Well believe me, quality control at RCC is none existent, we had rough edges on the timber, the fixing points was fully visible, my name was written on the coffee table then stain was applied over the top, so it was still visible, these are just a few of the issues we have had withe RCC. The Communication is shocking, they refused to give me a refund when asked, I'm chasing constantly to get someone to rectify the issues, this level of service is just unacceptable. STAY WELL CLEAR
would be my advise to anyone that is thinking of purchasing anything from RCC

2023幎7月14日
自発的なレビュヌ
5぀星のうち2の評䟡

Disappointing

The communication about time and delivery were extremely difficult to obtain, very frustrating having to contact them multiple times. Staff could be very unhelpful.
Ordered in January and only took delivery in may. Problem with steel frame shipment which delayed the table but this was not communicated for weeks until I tried to call (rarely picked up phone) and finally given update. No customer service.
Table different colour to sample wood sent out and ordered.
Table delivery poor, told top could be taken off to get into house but just put in front garden despite neighbour being there to receive delivery.

2023幎8月13日
自発的なレビュヌ
5぀星のうち5の評䟡

Great product, solid and high quality.

I purchased the Reclaimed Industrial Chic dining table and I am very happy with it. Very solid and sturdy, also after months of searching numerous different outlets for the right table, RCC were competitive in the pricing, especially given the good quality of the product!
Through no fault of theirs, there were some difficulty in manoeuvring the table from the van to my dining room, however the delivery driver was exceptionally calm, helpful and had all the right equipment on hand to assist. I would certainly recommend them.

2023幎8月14日
自発的なレビュヌ

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