RCC Furniture レビュー 

Update After RCC Reply Below (11/08/2023): It was surprising RCC reached out because when I initially made contact when the issue arose, no response was given. A screenshot of the 4 emails was sent, of which the reply was 'not sure'.

As mentioned, sending out an 'engineer' is not satisfactory based on previous experience of a 'technician' being sent, when actually it was a delivery driver. Additionally, sanding down the worktop is not an acceptable solution, as it will cause the top to be significantly different thicknesses and gaps will remain under the top and the frame because of the cupping. Whilst oil would improve the appearance, it would certainly not prevent the serious twisting and cupping that has occurred.

Update (11/08/2023): Not surprisingly, RCC made contact. In return for me removing the low rating, RCC offered to send out an Engineer to sand down the worktop. However, taking the top edges off will result in the wood being significantly different thicknesses. Also, it does not resolve the issue where the wood is coming away from the support brackets underneath the top. Additionally, it will still leave the gaps between the 4 top pieces exposed.

Whilst I appreciate wood is natural, thus it can move, particularly when dealing with rustic and reclaimed pieces, the twisting and cupping I experienced is far from acceptable. From my experience, it appears the wood has been insufficiently dried before manufacturing and assembly, so although the products look excellent upon delivery, over time they deteriorate and age very badly.

Original Post (09/08/2023): I purchased a dining room table and 2 benches, which I received in excellent condition. However, after 7 months, the dining room table top ended up twisting and cupping. RCC Furniture arranged for a 'technician' to resolve the issue. After 4 weeks, the 'technician' arrived with 4 piece lengths of wood, which make up the top, although it was just the delivery driver. Thankfully, as the delivery driver was helpful, we replaced the top together using my tools.

12 months later the worktop has twisted and cupped again. I have tried emailing 4 times and ringing numerous times without any response. I have since noticed the benches have also twisted which are exposing screws joining the two pieces together.

We ordered a dining table, bench and desk in Dark Oak from RCC Furniture earlier this year. Was delivered in April. We are over the moon with our items. Very good quality and exceptional service from the delivery drivers. There was quite a long lead time but worth the wait. Better than we had expected. Very good value for money - very pleased with the company. There was an issue with the desk but some feet were provided to us once we had raised out concern. We are just about to place another order for some more furniture

I have had nothing but issues with my order. Table and bench delivered did not match and table was damaged. There is obviously no quality control as the numerous replacements have either been the wrong colour or wrong size. Months later I have still not received what I ordered.

Great communication and an excellent piece of furniture. I’d followed RCC on instagram for months before we moved into our new home and I loved all their tables. When ours arrived it was so much better than expected. A truly solid beautiful piece of furniture. Delivery was quicker than we expected and they were very accommodating delivering to the new address rather than the old one. Just fab and I’m so pleased.

quality of the table is excellent with a great finish. we ordered a 2.4 m table length and 1.1 metre in width and it fills the room a treat. it's an oak plank top look and the metal legs are a great finish (in matt dark brown) and nice contrast to the wooden top. the table is very heavy which is a great sign of good quality. good comms from RCC all along too and it was worth the wait for the table. the delivery team were very polite, efficient and took the top off to make it easier to get in. we are looking to replace our kitchen table with another RCC offering. it's great value what you get from RCC compared to some of the shabby chic retro shops. almost half the price!!

We absolutely love our table and bench. Made to order and delivered, just what we wanted

Main issue here was poor customer service and response from the company. Ordered in April and told June as expected delivery date. When it got to end of June with no communication I contact company to be told 7-14 days and I would have the items. Then nothing further and contacted again and told it ready for delivery and they would be in touch. Further 14 days and finally I had to chase again. Phone calls and emails finally actioned and then issue was around delivery. £65 for a one man delivery and they need someone in to help them as heavy items. Told could pay another £60 on top for two man delivery but that would delay item further. Then they did help a bit with sorting an early delivery but in end they ring at 0630 in morning and turn up at 0700. Honestly this has been the worst experience of ordering a home furniture item ever. This is an expensive item and service provide was well below standard I would expect. Item revived is nice but due to the customer service or lack of, I will never order from this company again. It’s a shame as product is nice.

Couldn’t be happier with my new table - it has exceeded my expectations in terms of quality and how amazing it looks! Can’t stop looking at it. We were after a table that had leaves you could fold down, for space saving reasons as we don’t often use a dining table, and found the perfect one on the Rcc Furniture website. It is amazing quality and looks so bespoke! The delivery was also excellent - driver was very friendly and helpful. Will buy again from this company 100%. Wish I could add photos to this review!

We LOVE our table and benches, absolutely beautiful!

From asking about the sizes/colours before purchasing through to delivery RCC have been a real help.

It clearly stated how long the making process will be, they got in contact when delivery was ready and the guy who came was lovely!

Thank you again for making our dream table!

I am over the moon with my new dining table and bench seats. The quality is exceptional and the rustic styling is perfect. Communication wasn't brilliant, I did have to chase up a couple of times but it was only a couple of weeks over advised lead time.
Table was wrapped well in transit and the delivery man was lovely. Very friendly and super helpful.
Overall we are so pleased with our new table - our kitchen was pretty much designed around it and I was a tad emotional when it turned up! I do think the wait has been worth it and I would definitely recommend their furniture.
Thanks again :-)

Stunning furniture! Our dining room table and matching bench arrived last week and they were definitely worth the wait - lovely design, solidly made and finished to perfection. We’d also ordered three leather chairs which were unfortunately missing from the delivery however RCC sorted this out straight away and the chairs arrived within a couple of days and now we are enjoying family meals on our gorgeous new dining furniture set.

Love my new table and bench was worth the wait!

Top quality craftsmanship easy delivery and very reasonable prices mean I keep coming for more stuff.
Now I just need to think of what they can make for me next!

We ordered a diningtable and were advised immediately about the delivery lead time. When the delivery date approached, we had several contacts to agree the delivery date and time and this was accurately adhered to. The delivery man placed the table in the required room and fitted the table's feet for me. The table itself is exactly what we wanted and a great quality

Fantastic quality product, very weighty, sturdy and built to last, highly recommend this business for their quality products. Two slight niggles (they asked for honesty). We was told that our table would be ready in May however we did experience a delay and couldn’t collect until June, and we noticed that had we paid to have the item delivered it would have come wrapped in bubble wrap to minimise damage (saw items wrapped in the warehouse) however our table was not protectively wrapped so when the benches fell over in transit sadly one of the benches ended up damaged, we never reported this because ultimately it was not the company’s fault but we would recommend that future customers, if collecting, take their own wrap to ensure their items don’t get damaged and or the company wraps all their items whether collected or delivered :)

Regardless, two very happy customers, thankyou.

The service and quality of products have been brilliant. We initially ordered a square dining room table, we loved it so much, we then ordered an outdoor dining table. I love how the wood has obviously had a previous life, but still looks amazing. I also think the costs involved are very reasonable, given the quality of the products. Many thanks.

My Table and bench are absolutely perfect, thank you. I can't show a picture as it's gone into storage until my renovations are complete .

Great service, delivered in the time frame quoted and just as it looks in the picture. Was first time over ordered furniture without seeing it properly and I couldn’t be more pleased with it

Great furniture. I would say there is a slight lack of communication at points which could be improved. However - for the price and the quality of the furniture. Very pleased

Have ordered several items of furniture from RCC and love them all. Excellent quality, superb workmanship and look great. Would highly recommend this company if you are looking for some great furniture. Especially if you have something custom in mind and want do bring your idea to life. The team will work with you to make it a reality.