Dear Deep Shika,
Thank you for sharing your feedback. We take all feedback seriously as it helps us improve our services. However, I would like to address some key points in your review.
Firstly, you were fully aware that this was our first building project, and despite that, we worked diligently to deliver a high-quality 20 m² outbuilding with GRP roofing, 3-panel windows, a double garden door, and a skylightâall at a competitive cost of £16,500, which is significantly lower than the £20,000 quoted by your previous builder. The final build is valued at over £22,000 in todayâs market.
We worked with an experienced builder to construct your outbuilding, adhering to all standard building practices. Your allegations are without merit, and we welcome any third-party review to independently assess the quality and process of the build. I must also point out that throughout the project, you were quite difficult to work with, often setting limitations that made it challenging to meet your expectations. Moreover, we had to constantly ask for payments, despite delivering the work according to the agreed payment plan, which added unnecessary delays to the project. Despite these challenges, we completed the work to maintain our high delivery standards.
As of now, there is an outstanding balance of £1,000. Once payment is made, we are happy to address any remaining concerns.
Our aim has always been to provide quality service at a fair price, and weâre proud of the work we delivered. We remain committed to resolving any issues, provided payment terms are honored.
We highly value our reputation and strive to meet our customers' expectations, but we also seek to work with clients who are committed to a fair and smooth process.