I phoned on Monday that my hoover wasn’t working . I got a text on Tuesday telling me they were going to send me another . On Wednesday I got the confirmation on Friday DPD gave me a one hour time sl... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I recently had reason to contact Reactive / Zest Appliance Care Services, who are now the same company, and with whom I have several plans covering appliances in my home. After only a very short wai... もっと見る
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The customer service lady i spoke to, Bee, was very helpful. She went through some fault finding points which could have been useful and then, explained step by step what the process was. Finally she... もっと見る
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Brilliant fast service, had a blocked drain ,with 2 short phone calls ,from 1st call to Reactive ,then call to Drain Engineer , he then drives away after clearing blocked drain ,less than 1 hour in... もっと見る
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企業情報
当該企業による記述
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
連絡先
3 Poole Road, BH2 5QL, Bournemouth, 英国
- 0800 987 8035
- claims@reactivehomeservices.co.uk
- reactiveinsurance.co.uk
4.7
優良
717件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service
Very good company i cant fault them at all i have had to use them a few times and never had a problem
2019年1月24日
自発的なレビュー
Reactive Home Services からの回答
Mr M
Thank you for writing a 5 star review of our company. If you have any further problems please call us straightaway and expect the same, high level of service.
Kind Regards
Sedge
Reactive Insurance Solutions
Reactive Home Services からの回答
Mr Ramsay
Thank you for writing a 5 star review of our company. We will pass your comment on to the engineer that attended.
Many Thanks
Sedge
Reactive Insurance Solutions
Avoid this company
Avoid this company
Avoid this company
Avoid this company
Avoid this company
I have the Home Emergency Premier for Landlords insurance with them. I am very disappointed with their service especially when we are in the need services there is nobody answers the call even though the website says 365 days a year 24 hours claims helpline.
My Tenants reported an issue and logged a claim with reactive insurance that radiator is not working on December 20th 2018. Apparently, nobody bothered to call or attend the property to look at it until today. They made so many calls no answer from them, Avoid this company, please.
The Boiler stopped working and we reported that as an emergency as there was no hot water and heating in the property your phone calls diverting to voice mail.
The company don't have empathy to imagine the situation in this cold weather and don't bother to attend the emergency or not even giving us a courtesy call to give an update.
Avoid
2019年1月19日
自発的なレビュー
Reactive Home Services からの回答
Mr Siddabattula
We are sorry that you are not satisfied with the service that you have received from our company. Having looked into what you are saying in your review and having spoken at length with the engineers that were booked to attend, it is clear to us that unfortunately the problems have arisen due to your tenants not answering calls from our engineers trying to arrange access to the property to rectify the heating issues. Obviously they cannot attend without an appointment and despite multiple attempts to contact them they have been unable to book a time. Unfortunately there's nothing we can do about this and we have done our best to resolve the problem. If you wish to discuss this matter further please feel free to call us on our Freephone number.
Kind Regards
Sedge
Reactive Insurance Solutions
Very good service in everything
2019年1月18日
自発的なレビュー
Reactive Home Services からの回答
Mr Marriott
Thank you for writing a 5 star review of our company. If you require our assistance again please do not hesitate to give us a call on our Freephone number and expect more quality service.
Many Thanks
Sedge
Reactive Insurance Solutions
Very quick response to our problem.
Very quick response to our problem, called at 8:30am with a problem with our heating system. My husband was due out of hospital that day after having heart surgery so warmth was very necessary your engineer arrived within 4 hours sorted the problem and my husband arrived to a warm house.
Many thanks for your quick response, Mrs J. Hunt
2019年1月18日
自発的なレビュー
Reactive Home Services からの回答
Mr & Mrs Hunt
Thank you so much for your lovely review of our company. We are so pleased that we could assist and make Mr Hunt's return from hospital, to recover from his surgery, so much more welcoming and comfortable for him.
Kind Regards
Sedge
Reactive Insurance Solutions
Great service
We had a problem with a blocked external drain. I called reactive and they had someone out to our house within a few hours.
Very quick, efficient and friendly service.
2019年1月18日
自発的なレビュー
Reactive Home Services からの回答
Michael
Thank you for writing a 5 star review of our company. We are so pleased that we were able to help you out so swiftly and efficiently without sacrificing our friendly service. If you have any further problems do not hesitate to give us another call.
Many Thanks
Sedge
Reactive Insurance Solutions
Reactive Home Services からの回答
Debbie
Thank you for taking the time to review our company. We are very pleased that you are satisfied with our performance. We are striving to be a 5 star company so please feel free to contact us on our Freephone telephone number to let us know how we could have earned that extra star from you!
Kind Regards
Sedge
Reactive Insurance Solutions
After a little negotiation to get the…
After a little negotiation to get the visit of a plumber organised he turned up quite quickly, sorted out the problem, dried-up the escaped water and left. A very satisfactory outcome to our problem.
2019年1月14日
自発的なレビュー
Reactive Home Services からの回答
John
Thank you for reviewing our company. We are really pleased you were happy with the service you received, and the plumber who attended. We hope that if you have to use our services again we will give you a 5 star performance.
Many Thanks
Sedge
Reactive Insurance Solutions
Excellent value for money
Excellent value for money, cheapest cover by far and first class service.
2019年1月11日
自発的なレビュー
Reactive Home Services からの回答
Ms McAlroy
Thank you for taking the time to write a 5 star review of our company. We are so happy that you are so satisfied with us and can assure you that when the time comes to renew your policy, you won't find that the price increases by very much, if at all.
Many Thanks
Sedge
Reactive Insurance Solutions
Easy process and call handlers so…
Easy process and call handlers so obliging and helpful
2019年1月11日
自発的なレビュー
Reactive Home Services からの回答
Rona
Thank you for writing a 5 star review of our company. We are very happy that you are so pleased with your experience. Feel free to call us on our 24 hour Freephone number if you require any further assistance.
Kind Regards
Sedge
Reactive Insurance Solutions
Reactive Home Services からの回答
Mr Myint
Thank you for reviewing our company. We are pleased that you are satisfied with the service you have received. Please feel free to call us on our Freephone number to let us know how we could have provided you with a 5 star service.
Many Thanks
Sedge
Reactive Insurance Solutions
Reactive Home Services からの回答
Mrs Davies
Thank you for your 5 star review of our company. Don't forget to keep our 24 hour Freephone number handy so you can call us immediately in the event of a Home Emergency.
Kind Regards
Sedge
Reactive Insurance Solutions
Excellent service from Reactive…
Excellent service from Reactive Insurance and the plumber who came to repair our boiler.
Would recommend this company to anyone with another insurance provider, particularly one of the bigger players.
2019年1月7日
自発的なレビュー
Reactive Home Services からの回答
Mr Fielding
Thank you for your fantastic 5 star review of our company. As a smaller company we do our best to give a more efficient, personal service and ensure that our customers do not spend long periods 'on hold' when they call us. We look forward to having you as a customer for many years to come.
Many Thanks
Sedge
Reactive Insurance Solutions
Good service and they come out quickly …
Good service and they come out quickly to fix your problems
2019年1月7日
自発的なレビュー
Reactive Home Services からの回答
Mrs Radbourne
Thank you for writing a review of our company and giving us 5 stars. We are delighted that you are so happy with the service provided and if you have any further problems do not hesitate to call us on our 24 hour Freephone number.
Kind Regards
Sedge
Reactive Insurance Solutions
Five Stars!
Reactive Insurance Solutions are a great company that NEVER fail to please me. I would highly recommend them to anyone!
Thanks.
2019年1月4日
自発的なレビュー
Reactive Home Services からの回答
JM
Thank you so much for your review. We are delighted that you are so happy with our performance and you can expect more of the same in the future.
Many Thanks
Sedge
Reactive Insurance Solutions
reactive engineer callout
got an engineer to fix problem within 24hrs . engineer was informative and explained the problem to me .seemed to know his stuff ..
2018年12月23日
自発的なレビュー
Reactive Home Services からの回答
Mr Evans
Thank you for writing us a 5 star review of our company. We will pass your comments on to the engineer who attended to give praise where it's due.
Kind Regards
Sedge
Reactive Insurance Solutions
Your office staff were prompt polite…
Your office staff were prompt polite and very efficient. The engineer Gary that you sent on both occasions was most helpful in sorting the problem and explaining what was wrong and what he was going to do to correct it. I would have no problem in recommending your services to anyone.
I would add I will need a service to my boiler early in the new year as per the contract.
Regards Robert Williams
Merry Xmas to all at reactive
2018年12月21日
自発的なレビュー
Reactive Home Services からの回答
Mr Williams
We are really pleased that you are so happy with the service you have received from our company. You should be hearing from an engineer regarding your annual boiler service in the near future if you haven't already - we hope that will make it a 5 star review next time!
Many Thanks
Sedge
Reactive Insurance Solutions
AMAZING SPEED OF LIGHT SERVICE!
Brilliant fast service, had a blocked drain ,with 2 short phone calls ,from 1st call to Reactive ,then call to Drain Engineer , he then drives away after clearing blocked drain ,less than 1 hour in total ,WHERE CAN YOU GET SERVICE LIKE THAT ,SOME COMANIES YOU CAN SPEN A HOUR ON THE PHONE TRYING TO GET THROUGH.
With reactive drain was unblocked in less than a hour ! Amazing
2018年12月21日
自発的なレビュー
Reactive Home Services からの回答
Care W
Thank you so much for writing a 5 star review of our company. We always do our best to get an engineer on site in the case of a Home Emergency situation. We are so pleased that we could help you out and that your were so satisfied with our performance.
Kind Regards
Sedge
Reactive Insurance Solutions
an excellent company to deal with and i…
an excellent company to deal with and i find them very helpful
2018年12月20日
自発的なレビュー
Reactive Home Services からの回答
Mr Holloway
Thank you for your 5 star review of our company. We are delighted that you are so pleased with our performance as we always try our best to provide an efficient, friendly service.
Many Thanks
Sedge
Reactive Insurance Solutions
Great service
Very helpful when making a call
Great service by the office
Wonderful service by Gary the engineer, he is polite, treats you with respect and does an excellent job. He is efficient and knows what he is doing.
A service we wouldn't be without.
2018年12月17日
自発的なレビュー
Reactive Home Services からの回答
Mrs Hall
Thank you for writing a 5 star review of our company. We will pass your comments onto Gary to give credit where it is due. We look forward to having you as a satisfied customer for many years to come.
Kind Regards
Sedge
Reactive Insurance Solutions
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