Reactive Parts レビュー 

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2024年1月17日 に更新

Hi Arshad

We appreciate you leaving us your honest feedback and we are extremely sorry you do not feel you have had a good experience with us. I have investigated this complaint and can see you have been in touch with 4 members of our team, who have all tried to assist you with this order.

We have explained that we book items for shipping based on the best service available at the time the goods are ready to ship (in your case, immediately). Royal Mail was the best courier in this moment. However, because you did not enter your full delivery address the parcel was returned to us by the courier, requesting further address details.

We are not liable to cover the cost of a second shipment where the initial details were incomplete from yourself. I can see you requested we send the parcel on an upgraded service but declined to pay the additional sum, so instead requested to cancel your order. I can see that this was actioned immediately and is currently being processed.

Again, please accept my apologies that you have not had the experience we aim for our customers to have when they shop with us. I can see the team have tried to do everything they can to assist you however unfortunately due to the delivery details being entered incorrectly at the check-out, there was nothing we could do to speed up the process until Royal Mail sent the parcel back to us

If you have any further comments or feedback, please do not hesitate to contact our team who are more than willing to listen, explain and hopefully reassure you of the quality of our service for future purchases

Thank you
From the Team at Reactive Parts

Reactive Parts からの回答

2024年1月17日

Hi Wayne

Thanks for leaving us your positive feedback. We are really pleased that you've been happy with the quality of service we provide you each time you shop with us. It is a pleasure to assist you and give advice when you need it. We hope you enjoy your new parts and hope to see you again soon! :)

Thank you again
From the Team at Reactive Parts

Reactive Parts からの回答

2024年1月12日

Hi Kevin

Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service we provided and the speed of our service. We hope you enjoy your new parts and will consider us again in the future when you need more parts

From the Team at Reactive Parts

Reactive Parts からの回答

2024年1月12日

Hi Martin

Thank you for leaving us this positive feedback. The team are thrilled to hear that you're happy with the service we provided. We make it our priority to communicate with our customers so they're in the loop with the progress of their order at every step of the way. We are pleased to have your recommendation and hope to have you back again soon!

Thank you again :D
From the Team at Reactive Parts

Reactive Parts からの回答

2024年1月11日

Hi Darren

Thank you for your positive feedback. We are really pleased that you are happy with the service we provided when you enquired with us. We always do our best to do everything we can for our customers and we are glad you are happy with the service we delivered. We hope you enjoy your new parts and we look forward to having you back

From Leon and the Team at Reactive Parts

Reactive Parts からの回答

2024年1月10日

Hi Ben

Thank you for leaving us your positive review. We pride ourselves in sourcing only the very best parts on the market and we are really pleased that we are able to supply you with the parts you need. In the instances where parts are not available for immediate dispatch, we have a team dedicated to contacting customers to offer alternatives, where relevant, or communicate an expected lead time. We aim to do this on the day or the day after the order is placed; at the latest. We hope we will impress you with our usual speedy service in the future

From the Team at Reactive Parts

Reactive Parts からの回答

2024年1月10日

Hi Gray

Thank you for leaving us your positive feedback. We are absolutely thrilled that you are happy with us in general, and sorry that you feel there's a bit of a wait on the parts. We appreciate your understanding of the cause of these delays - with such a huge variety of bikes out there it's impossible for us to hold stock of everything at all times. We value your feedback and always want to improve, so we have taken this on board. It was a pleasure doing business with you and we hope to have you back again soon. Thank you again :)

From the Team at Reactive Parts

Reactive Parts からの回答

2024年1月8日

Hi Oystein

Thank you for leaving us your positive feedback. We are thrilled that you are happy with the service we delivered you. Unfortunately sometimes there are occasions where not all the stock we offer can be on the shelf all the time (particularly obscure or less popular parts) which is indicated by our website. We communicate the expected lead time with our customers immediately after they place their order so we are glad that you found our messages helpful and that we were able to get the part you needed to you straight away. It was a pleasure to assist you and we hope to have you back again soon

From Leon and the Team at Reactive Parts

Reactive Parts からの回答

2023年12月18日

Hi Graham

Thank you for leaving us your positive feedback. We are thrilled to hear you are happy with the speed of our responses and the quality of the advice we gave. It was a pleasure doing business with you and we hope you will consider using us again when you need more parts

From the Team at Reactive Parts

Reactive Parts からの回答

2023年12月18日

Hi Jonathan

Thanks for leaving us your positive feedback. We really appreciate your kind words and hope you will enjoy your new parts. It was a pleasure to assist you and we hope to have you back again soon.

From the Team at Reactive Parts

Reactive Parts からの回答

2023年12月15日

Hi Dave

Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service we provided when you enquired with us. It was an absolute pleasure doing business with you and we hope you will consider us again when you need more parts

From Emma and the Team at Reactive Parts

Reactive Parts からの回答

2023年12月15日

Good Morning

Thank you for your feedback.
We do understand and share your frustration and can only apologise for any disappointment caused.

Unfortunately unexpected delays can occur, of which we have no control. We advise 2 days for items in stock at the point of order, unfortunately you order was not in stock at the time of order.

The initial lead time advised is the typical lead time for items on order with CNC. As you know, unexpected delays occurred and we did all we could you to keep you in formed.
Ongoing conflicts in Europe are continuing to impact the sourcing of raw materials and supply chains, which have slowed manufacturing for many of our brands in Europe, not only CNC.
Supply simply cannot keep up with demand at the moment, however we will continue to support our European brands and manufacturers as they offer products of immeasurable quality.

I can see that your order has been cancelled and refunded earlier this month.

All we can do is keep our customers informed of the latest information as we receive it. Again we are very sorry that we were unable to meet your expectations on this occasion.

Many Thanks

Reactive Parts からの回答

2023年12月15日

Hi Neven

Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service you received from us when you needed to return something to us. We strive to assist in every way we can when help is needed and we're really pleased the returns process was smooth for you. We hope to have you back again soon

From Jack and the Team at Reactive Parts

Reactive Parts からの回答

2023年12月14日

Hi John

Thank you for leaving us your positive feedback. If the part is not available for immediate dispatch when you place your order (as indicated by our website) we will email you to let you know an expected lead time. We are really happy that you found our communication helpful and we're pleased that you would recommend us. Hope to have you back again when you need more parts!

From Leon and the Team at Reactive Parts

Reactive Parts からの回答

2023年12月14日

Hi Elvinas

Thank you for leaving us this positive feedback. We are really pleased to hear that you are impressed with the service we provided. It was a pleasure to assist you with your order and glad we could help with your questions. We hope you enjoy your new parts and it would be our pleasure to have you back again

From Leon and the Team at Reactive Parts

Reactive Parts からの回答

2023年12月13日

Hi Pat

Thank you for leaving us this positive feedback. We are really pleased that we impressed you with our customer service and that we were able to get you all sorted with what you need :) it was a pleasure doing business with you and we hope you will consider us next time you need to place an order. We would love to have you back

From Leon and the Team at Reactive Parts

Reactive Parts からの回答

2023年12月13日

Hi Malc

Thank you for leaving us your positive feedback. We are thrilled you are impressed with the service we provided when you were after some advice on a new exhaust. We are really pleased that you will be back for more and we look forward to having you back again soon :D it would be our pleasure to assist you again!

Thank you again

From Leon and the Team at Reactive Parts

Reactive Parts からの回答

2023年12月12日

Hi Savvas

Thank you for leaving us your positive feedback. We are really pleased to have been able to help you with your fitment questions and you're happy with the advice we provided when you enquired with us. Thank you for your kind words and recommendation, it was a pleasure to help and we hope to have you back :)

From Leon and the Team at Reactive Parts

Reactive Parts からの回答

2023年12月12日

Hi there

Thank you for leaving us your positive feedback. We are really pleased you are happy with the service you received and the assistance we provided when you placed your order. We hope you will consider us again when you need more parts. It would be a pleasure to have your custom again :)

Thank you again!
From the Team at Reactive Parts

Reactive Parts からの回答

2023年12月8日

Hi Craig

Thank you for leaving us your positive feedback. We are really pleased that you're happy with the speed of service we provided and hope you will consider using us again when you need more parts

From the Team at Reactive Parts