Ordered a crc faring piece at the start of the year. Was told there would be production delays. The company did send me mail routinly updating me on further delays. After some months i canceled the... もっと見る
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Avoid this company. I ordered an SC-Project Twin GP exhaust on 18th May and was told roughly four weeks for delivery. What followed was a masterclass in poor communication from a business that open... もっと見る
I asked many questions before placing an order for an SC project exuast can for my Superduke and the guys were brilliant. Although the exhaust can took approx 10 weeks to arrive against an esti... もっと見る
企業が回答しました
Usually deal with Leon and my queries are answered & orders processed quickly. Even once orders are placed I receive updates on lead times on parts and progress updates, it's typically parts from... もっと見る
企業が回答しました
企業情報
Reactive Parts について
当該企業による記述
As the UK's leading online retailer in the motorsport industry, Reactive Parts offer more than 60,000 products online to bring you the best in motorcycle performance parts. From rearsets to chain adjusters, tyre warmers to paddock stands - we have it all.
With top brands like Brembo, LighTech, CRC Fairings, K-Tech, Arrow Exhausts and Bonamici, you can be sure to get the best quality parts for your bike.
You can call or email us about our product ranges, including fitment and set-up advise, warranty support and returns. We race bikes here, so we have a wealth of technical know how to pass on!
We offer a fast Global delivery service meaning wherever you are in the World, we will take care of your needs.
連絡先
Unit 13 Anglo Business Park Asheridge Road Chesham Buckinghamshire HP5 2QA UK, HP3 9HD, Buckinghamshire, 英国
- 0203 603 0125
- info@reactiveparts.com
- reactiveparts.com
3.8
ほぼ満足
959件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service
Excellent customer service, especially from Leon , very helpful 👍
2023年12月6日
自発的なレビュー
Reactive Parts からの回答
Hi Claire
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service you received when you enquired with us. It was a pleasure assisting you and hope you are back again when you need more parts
From Leon and the Team at Reactive Parts
Buying from REACTIVE PARTS
With an extensively wide range of aftermarket goodies available at Reactive Parts it's inevitable that you'll be buying from them. Reactive Parts is my first choice now for all kinds of motorsport stuff as their support staff is second to none. Leon and his team definitely score 10/10 for service. We [@tiny_racing] are 100% Team RP all the way. Thanks Leon.
2023年12月6日
自発的なレビュー
Reactive Parts からの回答
Hi Dean
Thank you for leaving us this positive review. We are really happy to hear you're impressed with the range of parts we have available. We pride ourselves on offering only the very best parts on the market and we're pleased to hear we are your first choice for your upgrades. Thanks again for your kind words and we look forward to having you back :D
From Leon and the Team at Reactive Parts
Reactive Parts からの回答
Hi Liam
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service we provided and that we were able to get you sorted. It was a pleasure doing business with you and we hope to have you back again soon :)
From Leon and the Team at Reactive Parts
Fantastic Customer Service from Jack and the Team.
Fantastic Customer Service from Jack.
We had a chat over the phone in order to establish my needs and his recommendations etc.
I will promote Reactive Parts business whenever and wherever I can.
I will certainly be using them again.
2023年11月6日
自発的なレビュー
Reactive Parts からの回答
Hi Alan
Thank you for leaving us your positive feedback. We are really pleased that you are happy with the service you received when you enquired with us. We are really happy to have been able to get you sorted and it is a pleasure to know you will be back again. We hope you enjoy your new parts and we look forward to doing business with you again :D
From Jack and the Team at Reactive Parts
Brilliant customer service from Leon
Brilliant customer service from Leon. I was concerned about receiving an item in time for a Christmas and Leon was great in responding quickly and looking for a suitable alternative that would arrive in time for Christmas. Thank you very much and I am sure a very happy husband when he opens his Christmas present!
2023年12月5日
自発的なレビュー
Reactive Parts からの回答
Hi Madeline
Thank you for leaving us your positive review. We are really pleased that we were able to get you sorted with your parts before Christmas. We do everything we can to make sure that our customers are satisfied with their experience with us, so if there's anything we can do to speed up the delivery of your parts we will be in touch and we are really pleased you found this helpful
From Leon and the Team at Reactive Parts
Excellent customer service
Excellent customer service, would definitely order from here again.
I ordered a replacement clamp for my Ohlins steering damper, received a phone call from Jack 20 minutes later telling me that they are unable to order it in as it is now discontinued by CNC Racing.
I was offered alternative colours or an alternative but similar part (which I decide to take) and my order was updated within the hour
2023年11月3日
自発的なレビュー
Reactive Parts からの回答
Hi Adam
Thank you for leaving us your positive feedback. We are really pleased that we were able to get you sorted quickly when you placed your order with us. We are sorry that your part was discontinued but glad that you're happy with the speed at which we responded to this issue. We are glad that the alternative we offered you was suitable and that you're satisfied with the selection. It was a pleasure assisting you and we look forward to having you back again
From Jack and the Team at Reactive Parts
Many thanks to Leon for his quick and…
Many thanks to Leon for his quick and precise response as well as his kindness.
Rémi.
2023年12月4日
自発的なレビュー
Reactive Parts からの回答
Hi there
Thank you for leaving us your positive feedback. We are really glad to hear that you are happy with the service we provided when you enquired with us. It was a pleasure to assist you in getting your query sorted and we hope you will consider us again in the future when you need more parts
Thank you again :D
From Leon and the Team at Reactive Parts
Great customer service , Quality & Price
Thank you for great customer service , quality parts and fast shipping at a fair price.
2023年12月5日
自発的なレビュー
Reactive Parts からの回答
Hi Andrew
Thank you for leaving us your positive feedback. We are really pleased that we've impressed you with our service and the quality of parts we offer. We pride ourselves on supplying only the best parts on the market and we are glad you are happy with the quality and price of our parts. It was a pleasure doing business with you and we hope to have you back again
From the Team at Reactive Parts
Leon at Reactive Parts killed it as always!
Great service and good communication!
Super quick order updates and just overall 10/10.
Thanks to Leon and Reactive Parts!
2023年12月1日
自発的なレビュー
Reactive Parts からの回答
Hi Cato
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service and comms our team had with you when you purchased from us. When products ordered are not available on the shelf for immediate dispatch we make it our priority to ensure you are kept up to date as your order progresses. It's great to know that you're happy with the level of service we provided and hope you'll be back again :)
From Leon and the Team at Reactive Parts
Great customer service
I have used these guys a number of times and have always had top notch service. Leon has been dealing with supplier delay issues for me and has always kept me fully informed and up to date with the current situation. Him and the rest of the team are great and I’d highly recommend these guys.
2023年12月1日
自発的なレビュー
Reactive Parts からの回答
Hi Rick
Thank you for leaving us this positive review. It is always a pleasure to assist you and we're glad that you found the communication we had with you useful when updating you on the whereabouts of your order. We are thrilled to have your recommendation and we appreciate your kind words about our service
Thank you again and we look forward to having you back again soon
From Leon and the Team at Reactive Parts
Was dealing with Leon my rear sets…
Was dealing with Leon my rear sets where coming straight from the manufacture and was kept updated really good service will be using again.
2023年12月1日
自発的なレビュー
Reactive Parts からの回答
Hi Tyson
Thank you for leaving us your positive feedback. We are really pleased to hear that you're happy with the service we provided. As our customer you are our number one priority and it's really good to hear you're satisfied with the experience you had when you purchased from us. It was a pleasure to assist you and we hope to have you back again soon
From Leon and the Team at Reactive Parts
Quick and efficient service
Quick and efficient service, product delivered as described the following day.
2023年11月30日
Reactive Parts からの回答
Hi Stephen
Thank you for leaving us this positive feedback. We are really happy to hear you're happy with our service and the product you received. We pride ourselves on our speedy service and delivery for all in-stock parts and we are glad you are impressed with the service we provided. We hope you enjoy your new parts and if there's anything else you need give us a shout
From the Team at Reactive Parts
Ordered some pads that took a little…
Ordered some pads that took a little longer than expected to receive, but Leon was responsive and kept me updated with regular emails etc. Appreciate the service, clarity and honesty.
2023年11月1日
自発的なレビュー
Reactive Parts からの回答
Hi Carl
Thank you for leaving your positive feedback. We are thrilled to know that you found our service helpful when you enquired with us. Customer service is something we pride ourselves in so we are thrilled to know you are satisfied with your experience while communicating with us. We hope to have you back again soon, it would be our pleasure
From the Team at Reactive Parts
Always ready to help with any…
Always ready to help with any queries/issues, whether to do with item availability or warranty.
Shout out to Leon and Jack who have been prompt in responding to emails. Excellent customer service from these guys.
I would recommend Reactive parts
2023年11月27日
自発的なレビュー
Reactive Parts からの回答
Hi Ziad
Thank you for your positive review. We are thrilled to hear you are happy with the service we provided when you enquired with us. It was a pleasure to assist you and we hope to have you back again soon. Thank you also for your recommendation, it is appreciated
From Jack, Leon and the Team at Reactive Parts
Amazing service from Leon
Amazing service from Leon, dealt with my query, which I sent in late in the day, in rapid time and got the levers sent out to me the next day. Would highly recommend, good prices for high quality items. Will definitely use again for my next purchase.
2023年11月27日
自発的なレビュー
Reactive Parts からの回答
Hi Steven
Thank you for leaving us your positive feedback. We are thrilled that you're happy with the speed of service we provided when you shopped with us. We are proud to have your recommendation and pleased that you are happy with the level of the quality of the parts. We are thrilled to hear you'll be back and we look forward to seeing you again son
From the Team at Reactive Parts
GREAT SERVICE
Great service from Emma .. nothing was a problem when resolving a issue which we managed to get sorted out.. many thanks.
2023年11月27日
自発的なレビュー
Reactive Parts からの回答
Hi Mr King
Thank you for leaving us your positive review. We pride ourselves on putting our customers first, especially when there's an issue and will do everything we can to get you sorted. We are thrilled to hear you are happy with the service you received from us when you needed help with resolving an issue. It was a pleasure assisting you and working together on this and it's lovely to have your kind words about our service. We hope to have you back :)
From Emma and the Team at Reactive Parts
Leon always a pleasure to deal with
Leon always a pleasure to deal with, happy to help and nothing is to much trouble ,
Highly recommend
2023年11月27日
自発的なレビュー
Reactive Parts からの回答
Hi Kiron
Thank you for leaving us your positive feedback. We are really pleased that you're happy with the service we provided you and that we were able to assist you with everything you needed. We hope you enjoy your new parts and hope to have you back again soon
From Leon and the Team at Reactive Parts
Great customer service …
I asked many questions before placing an order for an SC project exuast can for my Superduke and the guys were brilliant.
Although the exhaust can took approx 10 weeks to arrive against an estimated 3-5 week timeline, I was kept updated throughout and its autumn / winter anyhow 😉
The team are perfectly helpful and respond to questions promptly and I would buy again from here
Oh.. the exhaust can was perfectly packed and is brilliant, thanks all 👍👍
2023年11月20日
自発的なレビュー
Reactive Parts からの回答
Hi Andrew
Thank you for leaving us your positive feedback. We are really happy to hear that you are impressed with the service we provided prior to placing your order. Thanks for being understanding of the extension in the manufacture of your exhaust. As they are all made by hand, any imperfections means that the exhaust wont leave the manufacturing facility. SC Project only let the very best quality parts go out to customers and therefore you've received a really premium product. We hope you enjoy using this :D
Thank you again!
From the Team at Reactive Parts
Very good and quick service
Very good and quick service
Good communication
Would defenitly buy again
2023年11月27日
自発的なレビュー
Reactive Parts からの回答
Hi Mark
Thank you for leaving us your positive feedback. We are thrilled you are happy with our service and that you'll buy from us again. We pride ourselves on communicating with our customers through every stage of their purchase and we are glad that you're happy with this. We look forward to having you back again soon
From the Team at Reactive Parts
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