Amazon.ca レビュー 336

So far am happy with delivery!!!
But now I hear there are delays due to employ dissatisfaction.
Please, let this not be true.
We wait usually up to 2 weeks, so this would make it longer and unacceptable!!!!
Please find an alternative, fast.

I received the order in two days and I’m really enjoying the free shipping with Prime

Did not let me choose the free shipping option and forced me to adhere to amazon prime. Clicking on the button to choose the free delayed shipping would open a box that asked me to join prime, when I clicked no, thanks, it still did not let me choose the free shipping option.

I placed an order for Mother's Day gift on May 08,2026. The delivery was supposed to be today May 09, 2026. The item was not delivered, even though we had another order delivered at around 7.00pm

10:50 a.m. Package is out for delivery.
Scarborough, CA
7:58 p.m. Package arrived at a carrier facility.
Scarborough, CA

My daughter’s toy was stolen and customer service doesn’t care and won’t help. Worst customer service ever?

Worst customer service and delivery service ever.
They are not accountable for missed deliveries and offer no solution.
Their representatives cannot understand the meaning of words in the English language.
Every order is a hit or miss to be delivered on the correct day.
Done with this incompetent and unaccountable company of DEI!

I ordered a book advertised as ‘new.’ This item was received SNAD with heavy damage to the cover. I originally requested a replacement, but Amazon indicated they do not have replacement stock, nor can they provide a date of availability. I then contacted customer service to request this replacement to be changed to a full refund to the original payment method.
This was done however I was advised I would have to provide my ID, or they would withhold my refund. The book has already been dropped off as per their initial instructions and they are refusing to refund.
This goes against Section 7(2) of The Personal Information Protection Act (PIPA) in my locations.

I placed an order on April 26, 2026. It was delivered to the wrong address on April 27th. It was confirmed by 2 agents(Shey &Sara) on the 27th, that the delivery pictures prove that it was NOT delivered to my address, but I had to wait until the end of the next day for a refund!?!?! I called at 8pm on April 28th, Adam processed my refund and sent me an email confirmation that I would receive my refund in 5-7 business days.
I thought that was the end of it. But after 5 business days and I still hadn't received the breakdown of items refunded, I called to inquire about status. I was then told by Phyllis, that I would have to send a picture of my house!?!?!?!!
RIDICULOUS STALLING TACTIC!!!!!!
I have the email confirming the refund, so I will be disputing the transaction through my bank.
I have cancelled my prime membership and I REFUSE TO DEAL WITH THIS COMPANY, AND ITS POLICIES, EVER AGAIN!!!!!!!
I DON'T RECOMMEND AMAZON!!!!!!!

UPDATE:
I successfully disputed the transaction!
I received the refund on May 12th!
I recommend contacting your bank when you have written confirmation(email) of a refund, but Amazon keeps requesting further (irrelevant) information.

I made sure my new address was on my account and the old one deleted before placing my last order. However they screwed up and took it to the wrong place but followed the driver instructions for my new place!! Result is the item I really needed right away is being returned to the shipper and I won't be getting my money back into my bank account for potentially a week. They are idiots and they aren't the only place I can purchase things from.

The nasty company that bull shitting you. 2 days with 4 different people and 2 hours is total conversation for a matching price with $ 30 difference. I bought a digital frame with $199 that did go on sale $169. I asked for a price match. The customer service kept me 1 hours talking and bottom line no matching price. I contacted the company directly and did took their customer service guy 1 min to resolve the problem . I have to think vary well if I’m going to order anything any more on amazon. Customer service of Amazon??!! Don’t bother!

After 2 years of absolute crap service, I have now closed my account with them. Their online chat became a battleground for me when packages went missing (we don't have delivery to our doorstep). Customer service has gone waaaay downhill!

I’m an 81 year old cancer patient who is housebound and rely on making purchased offering home delivery. I was advised that I was barred from future purchases because of too many returns. My biggest returns were purchasing 2 different laptops which they could not provide support on how to operate them. One was made in China and the second one was made in the USA. I am not tech savvy and was looking for an affordable laptop to replace my old MacBook Pro. I ended up finding a refurbished MacBook online at Amazon and bit the bulletin and paid over $700.00 for one which is a suitable replacement as I am familiar with the MacBook and didn’t require support from Amazon.ca. I am on a fixed income and housebound so having a laptop gives me a way to communicate and access to entertainment which is crucial to me given my circumstances. They cut me off without a hearing. They had a trial,convicted me and handed down a sentence with my input or hearing my side of the concerns. I was told that I could submit an explanation and appeal which I did a month ago and I haven’t heard a peep from them. I have spent many thousands over the years of being a member. This is no way to treat a customer. If you sell a product, you should be able to stand by and support it. It’s not just take the money and run. A multi billion dollar company like yourselves should be ashamed of yourselves.

I bought an exercise machine and it arrived defective. I need to return it, but Amazon doesn’t offer home pickup for this item. The box is huge and extremely heavy — there’s no way I can bring it to the post office myself. Amazon told me that even if I’m willing to pay for pickup, it’s simply not possible.
So I’m stuck with a defective product that I cannot return.
Extremely disappointing experience.

Very disappointing experience. I tried to follow the system correctly, and when I cancel an order, I expect everything related to it, including any subscription—to be fully cancelled.
However, after cancelling, I later received additional items as if the subscription was still active. When I placed a new order, I made sure not to select any subscription option, yet the system still processed it as one. This is confusing and unacceptable.
From a customer’s perspective, if something is cancelled, it should be completely cancelled. It should not continue generating new shipments without clear authorization.
On top of that, when I contacted customer service to explain the situation, I did not feel supported. I tried to explain calmly, but the interaction felt rushed and unhelpful, and I was told I still had to pay to return items I did not intend to receive.
As a regular and active customer, this was very disappointing. Based on this experience, I will not be purchasing through Amazon again.

When I called to inquire about the return process the answer I received was very misleading. I did not know this until my follow-up today. Initially I was told it was faster to have the money refunded on a gift card and that would take about 2 to 3 hours after it was received at the Amazon location. If I opted to have the money refunded to my credit card then it would take up to 30 days. That was the information the girl gave me and I based my decision on that. The tracking tells me it should have been received by the 14th and it is still not there. When I called to follow up I was told that they have 30 days to process a return regardless of how the refund is issued. Once my refund has been processed I will be canceling my Amazon account. The process needs to be streamlined and expedited. If they can get Parcels to us that quickly you should be able to do the refunds the same way. That is my money that is being held up with a poor process. Do better Amazon.

I have used amazon.ca for many years. I cant say enough how good and honest they have been. customer service has been excellent. Whether i am buying something or disputing something they have always been excellent. Anytime i have had to return something or get a refund they have been honest. I cant thank them enough. I live in a remote town where shopping is minimal, and amazon.ca has been always my go to store because they are good and trusted. again thank you amazon

I purchase a fair amount of products from Amazon.ca and in about 98% there isn't any issue. What I am writing about is the inability of leaving feedback reflective of Amazon itself, not a supplier. There does not appear to be that ability on their website.
Oh, yes, one cam leave feedback about a supplier but not Amazon itself even though Amazon might be the direct reason any negative feedback is left the supplier.

I ordered a book from Amazon. The packaging was fine. However the book inside had driblets of liquid. I thought how can it get wet in the inside if the packaging was dry. I thought it was water but clearly it was oil as it saturated through. It was some perfumed oil on the book as if someone spilled a bottle of body oil on it. It probably was returned by someone that did this and was not checked by quality control and put back. But how could this get missed so many times? How could it have spots on it and still be packaged that way is beyond me. Someone would have to check the return, then someone would have to put it back at a warehouse, then someone would have to package it on an order. I was disgusted by the service by customer service because all they wanted to do was give a refund but I said I wanted to escalate this as their services keep failing. I spoke to a supervisor and surely hope they will advice whomever as this is the only way improvements will happen. Lately, in my recent experiences I've had to talk to numerous people to escalate so that they can get it right but it seems to be a failing business.

I bought a jacket with my credit card and payed over $160,I returned the item with purolator but did not receive a refund, after over a month of them insisting I didn’t return it they refunded it as a gift card and told me it was a system issue and there was nothing they could do to fix it. When I used the gift card to order a replacement item the shipment was delayed in transit and I have at this point not received the item or a refund.

Achat le 27 mars et en date d aujourd’hui Jamais reçu le produit car ne savent pas où il est rendu malgré qu’il a quitté emplacement du vendeur. J ai du demandé un remboursement. J’ai fait l achat leur d’une promotion de Pâques. On me mentionne que je peux refaire l achat mais il est maintenant à 1499,00$ j’ai parlé au service à la clientèle une journée avant le (6 avril) et j ai même les preuves à l appui, et l agent me mentionne de refaire l achat et demander le remboursement pour la différence du montant car c est l erreur d Amazon, et aucun suivi après le 31 mars du transporteur. Aujourd’hui , j’ai fait la demande de remboursement et expliquer mon cas a l agent et il m informe que non il ne me rembourserons pas la différence du montant et que je dois maintenant payer le prix de 1499$ malgré que c est eux qui on perdu ma commande. Bravo à vous de faire payer le client qui n est pas responsable de la perte du colis et d aucun suivi de leur transporteur et qui ne veulent pas compenser mais seulement rembourser sans essayer de comprendre qu il a un agent de leur équipe qui m à indiqué de faire l achat à ce montant et de demander un remboursement. Le service à la cliente ne disent jamais les meme choses et se contredisent. Maintenant à nous les clients de vivre avec. Aux gens, Faites attention lors de vos achats !!! j’ai souvent fait des achats mais maintenant c est terminé car services à la clientèle incompétent et n est pas à l écoute des clients. Vraiment très décevant d une entreprise mondiale.