Amazon.ca レビュー 336

They ship with a company called intel aka dragon fly. This shipping company lies about delivering items, lose your items and damages them. This is the second back to back bad experience with Amazon this month. Not impressed. My suggestion is FIND ANOTHER company to ship with.

My rating reflects the printing of the label. You have to scan something at the carrier's no matter if they print the label or not. So my point is why doesn't Amazon allow all returns to have the label printed at a carrier's location. It take less an 5 seconds for them to do it.

Je suis extrêmement déçue du service de livraison d'Amazon. À plusieurs reprises, mes colis ont été laissés à l’extérieur ou à une autre adresse, alors que j’ai clairement indiqué qu’ils devaient être déposés à l’intérieur de l’immeuble.
J’ai déjà signalé le problème au service à la clientèle, on m’a assuré que ce serait corrigé, mais la situation se répète. C’est frustrant, insécurisant et cela me fait perdre confiance dans le service.
Quand on paie pour une livraison, le minimum, c’est de respecter les consignes et de s’assurer que le colis arrive au bon endroit. À cause de ces erreurs répétées, je reconsidère sérieusement l’idée de continuer à commander chez Amazon.

Amazon usually gets it right, however they employ a delivery system in my part of the Province of Quebec called Intelecom which is constantly making errors; their deliveries are not timely, forget about them picking anything up as they will only come when you are not there and they like to hide packages (for instance, in an old unused garbage box that was topped with at least a foot of snow) - the delivery person managed to open it when there was no hint that the snow was disturbed and one of my packages had been in there for 4 days! Had it not been winter, the package would have been sitting in 3 inches of water! This is where you need to improve who you contract with and how penalties should be levied for each error! Perhaps that will help them deliver things properly!

Après retard un agent a confirmé un remboursement sans retour et un autre agents m a dit tu n as pas le droit
La superviseur m a proposé 5$ pour ne pas faire evualuation négatif

I only buy books from Amazon.ca that I cannot find anywhere else. This is mainly due to their terrible "packaging" that essentially guarantees damage. Thus the only books I buy from them are print on demand titles that are only available from Amazon. But even here Amazon.ca is beyond unprofessional. About 80% of my books that come from Amazon.ca print on demand facility at Bolton, ON come with production defect: a split gap in the middle of a book. The thicker the book, the more pronounced the split gap is. Interestingly, books from their other print on demand facility, in Alberta, do not have this defect.
It's a pity one cannot attach pictures to illustrate.

5 years ago: trouble free delivery's, customer service reachable, malfunctioning high end items exchanged 3 to 5 days. good times. currently:Amazon customer service is unreachable. and they said to me” we’re sorry to hear your package was stolen shortly after delivery”AI?. For 10 days 2 packages stolen. Good score.
Amazon package delivered through ASL services dropped front off our house at 23:57 hour. And stolen 01:52. Next Intelcom : package delivered 14:40 and stolen at 15:13. not sure if it is carrier issue or Amazon issue, but for sure i am done buying from Amazon.ca . 10 days - 2 packages stolen. Welcome to Montreal.

I would give negative stars if I could. Amazons service has tanked. Up until a couple months ago, our small town could get Amazon deliveries in a timely manner and we could also get all products that are listed on the website. Now no matter what we attempt to purchase, there is no estimated delivery, products say in stock but then they say, we will notify you when we have the product and an estimated delivery. If I change the delivery address to the next town, we can get all items with no issues, including lots of availability and very fast delivery. Amazon has done something to our postal code that has seriously limited product availability. Customer service only wants to repeat their talking points and won’t listen to the actual issue.
Word is, due to the Canada Post labour disputes, Amazon got their knickers in a knot and won’t use Canada Post/Purolator to ship in BC. So by Amazon stopping service with Canada Post/Purolator Amazon is actually screwing over their customers.

I talked to customer service on the Amazon chat page. I had put an order through that was arriving on Fri Nov 14/25, my grandson's Birthday. I had ordered 10 minutes late from getting it the Thu. My fault. But I was hoping it would arrive before the 3pm party on Friday. By noon I still had no package so decided to chat with Amazon Canada to see if they knew anything. The person told me he could contact the delivery company and make my package a priority to be delivered before 3pm. I was ecstatic, until I wasn't. I waited an hour later and then phoned the delivery company. They said no one had contacted them or the driver. And, the package had been dropped off to them only around noon Friday. I had been blatantly lied to by Amazon just to placate me and make them look good. The anger I feel right now is unbelievable. If the package would be late then tell me, DO NOT lie to me. Not sure what I am going to do now.

Amazon seem to have very poor handle on the condition of products being shipped. On many occasions, the product arrives either used or heavily used. When returned, then it becomes the cosumer's problem to prove, that what Amazon delivered was a used product. Then there is the issue of warranty. Amazon pushes their "Amazon basics" products by NOT offering any warranty past 30 days, in which case, good luck getting in touch with the company that produced the producs.

amazon says pkge is being delivered even though it doesn't register with the carrier. I want my money back and I will never-buy through amazon now-ever-terrible customer service. This company is in the rots-very upsetting

I would give Amazon Canada less than a one star if possible. I returned a pair of pants a month and a half ago and they have it on file they were returned and I have the paper from returning via Purolator but kept getting emails that I will be charged if the product is not returned. Amazon could see they were returned but for some reason hasn't gone through their processing center. They took the emails off but the I was charged for the pants I returned a week later. I called again and they refunded me and explained again they can see the return but it hasn't gone through the processing center a month and a half later. They said they may have lost them and apologized and refunded my card. A week later I was charged again for the same thing and for the 5th time having to wait on hold forever to get them to refund my card again for which they can't seem to fix. They keep saying it's automated and can see I returned the Pants in September (it's now November) but because they haven't finished the processing on their end I keep getting charged, even though they can see they went to their sorting center
This is brutal. Not sure if I will buy from them again.

this is such a scammy experience! I hadnt gone to look for something to watch for a long time......Why do I pay 11.00 a month to beable to watch NOTHING!!!!

Canada Post changed my home address postal code. Amazon online system will not allow updates to my home address. Contacted Amazon support by phone and explained the problem. The representative had no clue what I was talking about. I in fact I wasn't at all certain that the representative even knew what a postal code was. Very sad indeed. Guess I will have to cancel my account and start over from scratch. Any wonder that AWS recently crashed. If this is the state of one of the world's leading tech companies we are all in deep dodo.

Over the last few days when I try to sign in, I’m asked to provide a verification code. This “usually “ takes no less than 3 attempts. It’s so infuriating! I’m told it’s for the safety of my account. I do enter a password so let me decide if I require further security!! This morning I made a purchase of just over $100. That was a flag for them. I don’t get it!!

Absolute worst experience ever, hung up on multiple times and told I was a liar, that they would not honour an item that I bought on sale.

The amount of problems I have had with this company. The shipping department is a joke. They lie about delivery times. And you'd think pre ordering would guarentee you the product right??? NOPE!!! I mean the company is owned by a monster human being. But as a whole Amazon went from being a handy book resale platform to a giant blood sucking corporation that doesn't give two craps about you. Oh and same day delivery?! BWAHAHAHAHA You are lucky sometimes if you even get the package you ordered.

I like amazon I have been shopping there for years!

I've asked and been told several times Amazon wouldn't send me anything using BNI to deliver. I ordered 4 things and they shipped by BNI, this AM it said out for delivery, at noon it said delivered, tonight it says delivery delayed. If Amazon can't listen to this customer then you don't need my business.

there customer service has went to the toilet I called their 3 times and they do not understand that my order will not be delivered cause canada post is on strike they will not diliver my item. if this is amazon canada new customer service time i move on to a better company. The customer serviced sucked today they did not even give a shit