Realistic Home Improvements Limited  レビュー 

We were very impressed from the initial enquiry right through to the fitting of the window. Very professional and efficient, kept us updated. More than happy to use again in the future.

We had 5 windows replaced, as well as a new front door with side panel. Everything, from the initial visit from Ryan, through the fitting, and the customer care/communication, have been exemplary. We are very pleased with all the work carried out, and our door makes me smile every time I walk through it 😀 I can't fault a thing! Would definitely recommend.

In 2025 I approached a number of local firms seeking quotes to replace old 1980’s windows, door and to get advice on possible solutions and costs to an old leaking polycarb conservatory roof.

Ryan from Realistic Home Improvements (RHI) gave a competitive quote for the replacement windows and door which were replaced by his excellent installation team.

The conservatory roof issue proved more problematic to solve due to its narrow, restricted location on a bungalow. Other firms simply offered standard solutions that were not very satisfactory. Ryan admits he very nearly walked away from this problem! But he persisted and after a number of ideas and designs he came up with an option that suited my needs and at a cost that I could afford.

RHI communicated clearly the contract, payment process and gave advanced notice of when work would start and an estimate for how long, depending on weather etc. Jen always advised me if there was a change in the plan and when the team would be on site, which helped enormously when planning my own commitments around the work.

The installation team of Chris, Matthew, Graham & Johno were brilliant. They arrived when they said they would, they kept me informed and discussed issues with me as and when they arose. They were cheerful, respectful, professionally and cleaned up after each day’s work.

A true test of any company is when things go wrong and it’s a measure of that company as to how they respond to problems and to their customers.

During the design phase there was a measurement mistake that meant the roof when constructed overhung the property boundary. The mistake was owned by Ryan and RHI and at no point did they distance themselves from the problem. It took time to review and agree on how the mistake was to be rectified. They communicated and meet with me to agree on the solution throughout the trouble-shooting process. The remedial work was carried out during inclement winter weather with great care and professionalism by the installation team and I am incredible happy with the result.

Therefore despite it not being a straight-forward experience I am happy to recommend RHI.

From the planning with Ryan who was able to offer many useful suggestions and help us to decide what would work best for us, right through the build of our sunroom which went far quicker than expected, we found the whole team, friendly, helpful and very professional. Would happily recommend to anyone!!

From start to finish Realistic Windows provided an absolute first class service. From Ryan measuring up, to Matthew and Jonno fitting, to Jen's admin support I can’t fault them. The windows are high quality, the fitting was efficient and to an extremely high standard, minor issues were resolved quickly and I wouldn’t hesitate in recommending Realistic Windows to others.

We had a new patio door with internal blinds fitted , excellent product and very professional fitting. Excellent job.

Very pleased with our new front door and two windows replaced. Whole experience was positive with a professional and courteous service.

We had three doors and a side panel replaced in one day. It rained constantly the whole time however this did not deter the very professional fitters from completing an excellent job. They cleaned up perfectly and also took the time to explain how to best maintain the new doors & locks. I would fully recommend Realistic to everyone .

Professional service from start to finish. Ryan went out of his way to find the front door we wanted.
The fitters were very experienced and cleaned up very well after they finished the job.

Over all we are extremely happy and would thoroughly recommend.

Realistic replaced the wood windows and doors at our property with UPVC equivalents. The company came highly recommended by a neighbour, but we still sought three quotations. Ryan quickly understood our requirements, suggested solutions and submitted a competitive quotation. The work began on the expected date and was completed within two days. The workmanship is to a very high standard, as are the new doors and windows. We would recommend Realistic unreservedly.

From the start right to the end of the project the team at Realistic were amazing.
The options sent to us in drawing form showing different window and roof options helped so much in choosing the final design.
The office team are so courteous, quick to respond to emails and ensured we were in the loop every step of the build.
The site team were super friendly, reliable,punctual and respectful.
The garden and build were left clean and tidy every day.
Thank you so much.
Highly recommend this company.

We had 10 windows in the house replaced. 6 of them were faulty, not airtight and the design of the frames was at fault with insufficient strength for the weight of the windows. These 6 windows were replaced but the customer service was poor, the office staff were officious and rude.
The sales person ran down (was rude) about other local window companies. This should have been a warning , but we were taken in by the sales pitch.
The workers and installation staff were excellent, clean, considerate and respectful.
1st edit
The “special requirements” mentioned by the author of the comments below, were that my spouse nearly died of kidney failure and was in hospital for a week, and required warmth, and peace to recover. They also needed many further hospital visits , surgery and I struggled with dealing with a difficult situation. The 6 windows needing replacing would have meant that we would have only had one habitable room in the winter with all the associated noise, cold and limited access to the bathroom and no access to the kitchen. This was far from ideal with kidney issues. I had hoped that there would have been a degree of compassion but was disappointed by the thoughtlessness regarding our reasonable needs. This is the reason why I have left a review. I should add that think that I have been honest with my review, and think the author has been disingenuous in her response.
2nd edit
The response below from Realistic is there 3rd, each time it changes and the previous version is removed. I have the screenshots to back up what I am saying.
I do think that shows a strange approach to this situation. I am disappointed but understanding that they are trying to protect their reputation. As for renegotiation I was threatened with legal action so paid rather than go to court and risk having to pay their costs. No offer of compensation for the poor service has been made .
3rd edit
I have been asked to remove the name of the person/author in my comments. I have done so, as apparently it is against Trustpilot guidelines. I guess they have complained because names have been submitted on other positive reviews. I have now reduced the rate by two stars from the middle rank to 1 star as they persist in their communication via this review, rather than in emails.

We recently had replacement large (5x2.4m) Bi-fold doors fitted by Realistic Home Improvements Ltd. and after discusions with Ryan we chose ORIGIN doors for their quality and performance. the timescale from order to completion was swift and fully informed by Ryan and Jen through the process.
The installation was neatly and carefully carried out by Chris and Matt, the 2 experienced guys.
We can certainly recommend the whole team to give you a professional and stress free experience.
We will be calling them again for further windows and doors. 5+STAR

In the Autumn of 2024 I asked a number of companies to quote to replace a leaking glass conservatory roof. Ryan from Realistic came around and inspected the roof. He was friendly, professional and knowledgeable. He was the only one out of 4 companies that quoted to provided a full report as to why the existing roof was leaking (needed for insurance claim). In the report he identified that the roof did not fit the frame on which it sat (the only one to spot this) and that it had incorrectly been installed without a tie bar.This report allowed us to make a successful insurance claim and we proceeded with Realistic.
They installed the replacement glass roof in a professional manner with great emphasis on the alignment of the roof, the sealing (essential to draught proof), lead flashings and finishes. A great job which has performed perfectly over the year since it was installed.
I cannot recommend him more highly and wish I had used him in 2020 when we had the conservatory roof replaced by a incompetent conservatory installer (with constant leaking problems and was so draughty) which was slightly cheaper that Realistic's quote.

We recently had a new front door fitted by Realistic Home Improvements Limited, and we couldn’t be happier with the entire experience.

From the very beginning, their team was incredibly thorough in planning the design of the door, taking the time to understand our style preferences and ensuring every detail was just right.

When it came to installation, the team was fantastic—friendly, professional, and extremely skilled. They worked efficiently while maintaining a high standard of craftsmanship, leaving everything clean and tidy once the job was done. Our new front door looks amazing and has truly transformed the look of our home. We highly recommend Realistic Home Improvements Limited for anyone looking for quality work and excellent customer service!

We've used Realistic now for the last 3 or 4 jobs and always find them very friendly, honest, professional and good value for money. Ryan is always a pleasure to deal with, none of the hard sales talk. I think the windows/doors themselves are of a high quality, some of which we've had in for over 10 years now. R cently they fitted a bedroom and bathroom window. The fitters were excellent, very knowledgeable and took great care of our property when carrying out the work. I'd highly recommend Realistic and will undoubtedly be using them again for our next job.

I cannot recommend Realistic highly enough.
From quotation to to completion everything has been first class
From Ryan’s quotation to recommendation to improve Solid roof fitting and finish on our conservatory.
And the fitting team headed by Chris were to be honest outstanding
Everything was done as arranged and and changes communicated in advance due to weather conditions
Fantastic finish exceptionally happy with the new solid roof .
As I said to begin
I would recommend Realistic to anyone and everyone.

Work men were clear and concise.
Clean,tidy and polite.
Would recommend this company.

A solid company to recommend

- Realistic Home Improvements were extremely professional, experienced and competitive.
We required replacement conservatory & roof, front door, back door, windows and found the the quality of the items all excellent.
From the quotes to the removal, fitting and aftercare - everything was handled efficiently and professionally.
The team were extremely knowledgeable, skilled and have now provided a watertight, sound proof home we can all enjoy.
A massive thankyou to everybody involved and fully appreciated the experience of working with a great home improvement company.

Replaced an existing Victorian Conservatory with a modern orangery plus all the windows and external doors with the Origin Aluminium system. Looks amazing and the team of fitters were excellent. We are very pleased with the result