Reamoclo レビュヌ 

208
•
TrustScore 5段階評䟡の3

3.0

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Absolutely unacceptable experience. I returned a pair of jeans months ago and I am still waiting for my refund. I have contacted customer service multiple times, but nothing has been resolved and... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

My package was delayed due to a few issues, and around the same time my personal circumstances changed, which meant I wanted a refund. I reached out to the team via Instagram, and their customer servi... もっず芋る

5぀星のうち4の評䟡

There were a lot of issues with the delivery, so it took about a month for me to receive my pants. However, I contacted the team via Instagram, and they were extremely helpful. They even sent me an ex... もっず芋る

5぀星のうち4の評䟡

Gutes Preis LeistungsverhÀltnis. Lieferung hat etwas lÀnger gedauert, jedoch lag bei der Lieferung eine handschriftliche Karte dabei wofÃŒr sich diesbezÃŒglich entschuldigt wurde. Fande ich seh gut.... もっず芋る

䌁業情報

  1. 衣料品店

さたざたな倖郚゜ヌスから提䟛された情報

REAMO is a streetwear inspired clothing brand based in Vienna, Austria. Started in 2018 by Omaer Alam. REAMO stands for affordable high quality clothing. Discover our latest collection now.


連絡先

3.0

たあたあ

TrustScore 5段階評䟡の3

208件のレビュヌ

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3.0

すべおのレビュヌ

(208)

過去12か月のレビュヌ数: 25ä»¶

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5぀星のうち1の評䟡

Absolutely unacceptable experience

Absolutely unacceptable experience. I returned a pair of jeans months ago and I am still waiting for my refund. I have contacted customer service multiple times, but nothing has been resolved and I still haven’t received my money back.

At this point, it honestly feels like they are simply keeping customers’ money. They have both the returned jeans and my payment, while I’m left chasing them for months with no proper solution. This is completely unprofessional and unacceptable.

I would strongly advise others to think twice before ordering here. A company that takes back a return but fails to refund the customer for months despite repeated contact cannot be trusted.

2026幎4月13日
自発的なレビュヌ
Reamoclo ロゎ

Reamoclo からの回答

Hi Timo,

You're right and I'm sorry. Waiting months for a refund and having to chase it.. is not okay, and it's on me.

To be clear: your refund is coming, every single return gets refunded. I fell badly behind while running REAMO alone and you paid the price for that. I've since rebuilt my refund process so this doesn't happen again. I've already sent you an email with the next step, so please check your inbox.

I'm sorry you had this experience after giving a young brand a chance.

Omaer

5぀星のうち1の評䟡

Vertrouw deze website niet! Vooral niet bij het retourneren

Bij het leveren van de broek was dit ook al te laat geleverd en werd hier heel weinig rond gecommuniceerd. De fit was niet goed dus heb ik de broek geretourneerd, dit was twee maanden geleden, na meerdere mails te hebben gestuurd laat Omaer niets meer van zich horen. Geld waarschijnlijk dus kwijt. BESTEL HIER NIETS! Omaer is een vies manneke da graag mensen naait als ik de andere reviews ook lees.

2026幎6月22日
自発的なレビュヌ
Reamoclo ロゎ

Reamoclo からの回答

Hi Stijn,

Je hebt gelijk en het spijt me. Te late levering, te weinig communicatie en daarna maanden wachten op je geld, dat is niet oké, en dat ligt volledig bij mij.

Je terugbetaling is inmiddels verwerkt en ik heb je ook een persoonlijke mail gestuurd, check dus zeker je inbox.

Ik run REAMO alleen en ben de afgelopen maanden ver achterop geraakt. Dat verklaart het, maar het is geen excuus. Mijn proces voor terugbetalingen is inmiddels aangepast zodat dit niet meer gebeurt.

Sorry dat het zo gelopen is.

Omaer

5぀星のうち4の評䟡

Worth the wait

There were a lot of issues with the delivery, so it took about a month for me to receive my pants. However, I contacted the team via Instagram, and they were extremely helpful. They even sent me an extra shirt and a personally signed letter.

2026幎8月5日
自発的なレビュヌ
5぀星のうち1の評䟡

Schlechtester Kundeservice

Ich wÃŒrde ja gerne etwas zum Produkt sagen aber das ist noch nicht angekommen. Daher Bewertung nur zum Kundenservice: Unter aller S**. Versendet nach ÃŒber 2 Wochen (scheinbar). Tracking link nicht nutzbar. Keine Reaktion auf Nachfrage

2026幎7月31日
自発的なレビュヌ
Reamoclo ロゎ

Reamoclo からの回答

Hi Maximilian,

deine Kritik ist berechtigt. Dass du auf deine Nachfrage nichts von mir gehört hast und der Tracking Link nicht funktioniert hat, ist nicht okay.

Zur Einordnung der zwei Wochen: Jede Hose wird erst nach der Bestellung gefertigt, deshalb dauert es bis zum Versand rund zwei Wochen und deshalb ist auch der Preis niedriger angesetzt. Das stand zum Zeitpunkt deiner Bestellung nicht sichtbar genug auf der Produktseite, das geht auf mich und ich habe es inzwischen deutlicher gemacht.

Sorry nochmal, das war nicht die Erfahrung, die du verdient hast. Ich hoffe, das Warten hat sich mit der Hose selbst trotzdem gelohnt.

Omaer

5぀星のうち1の評䟡

I want my refund!

I ordered a pair of jeans, but after weeks of no communication I decided to withdraw/cancel my order. I have sent two mails asking for a refund but nobody seems to care. I wish it would be as easy to get a refund as it is placing an order and taking the customers money.

Please, I just want my refund!

2026幎7月21日
自発的なレビュヌ
Reamoclo ロゎ

Reamoclo からの回答

Hi Markus,

Sorry that my reply here comes late as well. The slow communication at the start was my fault, and I completely get the frustration you wrote this with.

Since your review in July, things have moved: your jeans have been delivered in the meantime and I also replied to your emails. My reply might have landed in your spam folder, so it's worth a quick look there.

And don't worry, your money is not lost either way. If you'd still rather have the refund, totally fine: just send the jeans back and the money is yours the moment they arrive.

Omaer

5぀星のうち1の評䟡

Theives!

Theives!
I ordered and paid for 2 pairs of jeans.
They never arrived.
I complained to Reamo who were very slow to respond but eventually Omaer explained that some products are on a long delivery time which is not clear on their website.
I waited another four weeks and nothing!
I have asked for my money back and nothing .
I STRONGLY ADVISE ANYONE NOT TO ORDER ANYTHING FROM THIS COMPANY.
They will take your money and then ignore you

2026幎4月27日
自発的なレビュヌ
Reamoclo ロゎ

Reamoclo からの回答

Hi Frank,

Sorry that my reply here comes late as well. You were right about the two things that went wrong: I was too slow to respond, and the long production time wasn't clear enough on the website when you ordered. Both of those are on me, and the website has since been fixed.

The part I'm genuinely glad about: since your review in July, both pairs have arrived and it meant a lot to hear that you're happy with them.

Nothing was ever kept from you, it just took far longer than it should have and I understand why it felt the way it did at the time.

If anything is still open on your side, one email to order@reamoclo.com and I'll take care of it right away.

Omaer

5぀星のうち4の評䟡

My package was delayed due to a few


My package was delayed due to a few issues, and around the same time my personal circumstances changed, which meant I wanted a refund. I reached out to the team via Instagram, and their customer service helped me really well throughout the whole process. They were quick to respond, understanding about my situation, and genuinely solved it for me. Highly recommend — thank you!

2026幎7月17日
自発的なレビュヌ
5぀星のうち1の評䟡

Warning to potential customers:

Warning to potential customers:

In my experience, REAMO’s customer service has been extremely disappointing. I returned my order and have been unable to get a meaningful response despite repeated attempts to contact them by email and social media. I am still waiting for my refund.

If you are considering ordering, I recommend researching recent customer reviews and paying with a payment method that offers buyer protection. I hope REAMO resolves this issue, but based on my experience, I cannot recommend purchasing from them.

2026幎6月3日
自発的なレビュヌ
Reamoclo ロゎ

Reamoclo からの回答

Hi Rob,

Sorry that my reply here comes this late as well, and thank you for keeping your review as fair as you did despite the experience.

You caught REAMO at its worst moment: we sold far more than I could handle on my own and I lost the overview on returns and refunds. That explains it, but it doesn't excuse the silence you got.

The important part: your order was refunded a few weeks ago. If you don't see the amount on your end, just email me at order@reamoclo.com and I'll send you the confirmation right away.

I hope the resolution came through even if it came too late and I'm sorry it took this long.

Omaer

5぀星のうち1の評䟡

Bad customer support and weird sizing

The clothes I ordered didnt fit. I ordered an XL and even though i followed the size guide it was way too short. Im 193 cm.

The order took more than three weeks to arrive... I got a hand-written note apologizing for the inconvienice from Omaer, which was a nice touch.

When I wanted to return the items I heard nothing. I sent multiple emails but didn’t get any response. You're responsible for paying for the return, which in my case (sent from DK) will cost 175 DKK. The garments I ordered cost me 675 DKK (not including delivery).

I wish i would've checked trustpilot before ordering as it tells a pretty accurate picture of the experience i've had. Would not reccomend buying from here.

2026幎6月16日
自発的なレビュヌ
5぀星のうち5の評䟡

Everything is good !

I was worried when I read other comments, but everything was fine with my order, the fabric is cool, the product is matching the description and the delivery delay was respected

2026幎6月5日
自発的なレビュヌ
5぀星のうち5の評䟡

Very nice product

Very nice product. Easily the best fitting pants I ever bought. A long waiting time, and I had to reach out to Omar. No problems here, everything was fixed, and he even left a handwritten letter in the package. Superb attention to product and customers. 10/10 recommendation and I will definitely upgrade my wardrobe with Reamo in the future

2026幎4月30日
自発的なレビュヌ
5぀星のうち1の評䟡

Ordine mai arrivato!

Ho fatto un ordine in data 20 aprile 2026 e a tutt’oggi non ho nessuna notizia del mio ordine.
Ho scritto tre mail senza risposta,sto cercando di cancellare l’ordine ma l’ufficio clienti non risponde.
Ha tutta l’aria di una truffa e spero proprio che non sia così,ma dopo otto giorni non si vede luce.

2026幎4月19日
自発的なレビュヌ
Reamoclo ロゎ

Reamoclo からの回答

First of all, I’m very sorry for the confusion and for the late reply.

I completely understand your concern, but I can assure you this is not a scam. The item you ordered was on pre-order, and this was stated on the product page in bold and blue.

That said, your order has already been cancelled as requested. Sorry again for the inconvenience.

5぀星のうち5の評䟡

Perfect good quality fast shipping

I can recommend this brand to everyone—it’s more than just a brand; it really feels like family, as if you’re buying clothes from a cousin. They’re very professional, and everything went very smoothly.

Keep going❀🫱🏜‍🫲🏟

2026幎3月20日
自発的なレビュヌ

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