Rebel.com レビュー 

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2025年7月17日

Wow, Dean — this made our day. Audrey is a gem, and we’re so glad you got to experience her calm, steady support (even after a couple browser detours!). We believe tech support should feel human — not like yelling into the void — and we’re thrilled that came through loud and clear. Thanks for sticking with us all these years. We’re lucky to have you in the Rebel.com family.

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2025年7月9日

Hi Guy,
Now that’s what we love to hear! Seamless, simple, no hidden nonsense — exactly how a domain transfer should feel. We’re so glad we could make it smooth for you, and our team’s always here if you need anything else.

Welcome to Rebel — you’re in good company.
– The Rebel.com Team

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2025年7月9日

Hi Nancy,
Short, sweet, and glowing — just like your experience! Thanks so much for the kind words. We’re pumped to know our team hit the mark for you — quick, kind, and on point.

You ever need us again? We’ve got you.
– The Rebel.com Team

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2025年6月26日

Hi Brenda,
Thank you so much for your kind words and for being a loyal Rebel client over the years. We're truly happy to hear that our support team continues to meet your expectations. Helping customers feel confident and supported is exactly what we aim for. We appreciate your recommendation!

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2025年6月26日

Hi Enrique,
Thanks for the great review! We’re thrilled to hear that you had a positive experience with our customer service. If there’s ever anything more we can do to support you, just let us know.

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2025年6月26日

Hi Marc,
Wow — thank you for the fantastic feedback! We’re so glad Chidi was able to help you get everything back on track and provide the support you needed. We’ll be sure to pass along your message. Making things easier for our customers is what we strive for every day!

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2025年7月3日

Hi there,
Thank you so much for the kind words! We’re thrilled to hear that Chidi went above and beyond to help you — we’ll be sure to pass along your feedback.

We're always here if you need anything else. Thanks again for choosing Rebel.com!
– The Rebel.com Team

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2025年7月3日

Hi Pamela,
15+ years — that’s incredible! Thank you so much for your loyalty and for taking the time to share such thoughtful words. It means the world to us to know we've earned your trust all these years.

We're proud to support your business and are always here when you need us.
– The Rebel.com Team

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2025年7月8日 に更新

Hi Jahanzeb,

We’re truly sorry you’ve had such a frustrating experience — but we need to clarify something important: this review isn’t for the right company.

We understand you're upset, and rightly so — a sudden £700 electricity bill and 100+ unwanted smart meter calls would make anyone feel misled and powerless. You’ve outlined a serious billing issue, one that deserves attention. But unfortunately, we’re not the company that provided your electricity service.

We are Rebel.com, a Canadian-based internet services company. We help people register domain names, host websites, and build their online presence. We don’t operate in the UK utilities sector, we don’t install smart meters, and we certainly don’t bill for electricity. We’ve had cases like this before — situations where a customer, understandably angry, posts a review about the wrong company because the actual provider either doesn’t have a Trustpilot profile or fails to respond. That’s not your fault.

That said, reviews like this have a very real impact on us. We’re a small, independent alternative to big tech — a team of real people working hard to support customers across the world with transparency and care. When reviews meant for another business appear on our profile, it hurts our ability to grow, to hire, and to build trust with those we actually serve.

So respectfully, we’re asking:
👉 Would you consider removing or updating your review to reflect that Rebel.com is not the company you dealt with?
We’d be grateful — not just for the sake of accuracy, but because it helps ensure that your very valid complaint reaches the right audience and doesn’t unintentionally harm a company that had no part in the experience.

And if you ever do need help building a website or managing your digital presence — we’ll be here, ready to deliver the kind of transparent, respectful service every customer deserves.

Wishing you the very best in resolving this,
– The Rebel.com Team

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2025年7月3日

Hi Jonathan,
Thank you for the awesome feedback! We’re so glad to hear Rebel helped get your business online and that the experience has been smooth for you.

Whether you're tech-savvy or just getting started, we’re always here to support you along the way. Thanks for recommending us!
– The Rebel.com Team

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2025年7月3日

Hi there,
We’re really sorry to hear about your recent experience and the DNS issues you've faced — we understand how disruptive that can be. This definitely isn’t the level of service we aim to provide.

We’ve been working on improvements to both our systems and internal training, and feedback like yours is invaluable in helping us move in the right direction. If you're open to it, we’d love a second chance to make things right — feel free to reach out to our team again, and we’ll ensure your case gets extra attention.

– The Rebel.com Team

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2025年7月8日 に更新

Hi John,

We’re really sorry to hear what you’ve been through — that sounds like an incredibly stressful and upsetting situation. However, we want to respectfully clarify that this review appears to be meant for Rebtel, a telecom provider, and not Rebel.com.

We are Rebel.com, a Canadian-based company that provides domain names, website hosting, and digital tools for small businesses and creators. We have no connection to Rebtel, no access to telecom accounts, and no ability to make or charge for phone calls. We understand the frustration you’ve experienced — and it absolutely deserves to be heard by the right company.

That said, reviews like this unintentionally impact small businesses like ours that had no involvement in the issue. We’d be incredibly grateful if you could update or remove the review to reflect that Rebel.com is not the company in question.

We hope you’re able to get resolution with the right provider — and we’re wishing you better service ahead.

– The Rebel.com Team

Rebel.com からの回答

2025年7月3日

Hi Tim,
Wow — 20 years! We can’t thank you enough for your loyalty and for trusting us with your domains and hosting all these years. Your kind words about our support team and Canadian roots truly mean a lot.

We’re proud to have you as part of the Rebel community — here’s to many more years ahead!
– The Rebel.com Team

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2025年7月3日

Hi Candice,
We’re really sorry to hear about your experience — that’s definitely not the level of service we strive to deliver. We understand how frustrating downtime and poor support can be, and we’re actively working to improve both our response times and platform reliability.

If you're open to it, we’d love a chance to make things right. Please don’t hesitate to reach out to our Canadian-based team — we’re here to help.

– The Rebel.com Team

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2025年7月3日

Hi Eric,
We really appreciate you taking the time to update your review — it's great to hear things are looking more acceptable now. We've been making continuous improvements to both our platform and our support team, and it's encouraging to see it making a difference.

If you're open to it, we'd be grateful if you considered revising your overall rating to reflect your more recent experience. Every bit of feedback helps our growth.

And of course, if you ever need assistance, our Canada-based team is always here for you!

Thanks again,
– The Rebel.com Team

Rebel.com からの回答

2025年7月8日 に更新

Hi Jennifer and team,

Thank you for taking the time to update your review — we’re really glad to hear the issue was ultimately resolved and that our support team was able to help. That said, we completely understand how concerning unexplained charges and billing confusion can be — especially when it takes significant time to get answers.

We’ve made improvements since then, including clearer renewal notifications, simplified billing transparency, and more accessible self-service tools — all based on feedback like yours. And thank you for recognizing our support team — they work hard to bring care and clarity to situations like this, even when the systems aren’t perfect.

If you feel your updated experience reflects something more positive, we’d be grateful if you considered revising your overall rating — but we fully respect your decision either way.

Thanks again for sticking with us and helping us improve.
– The Rebel.com Team

Rebel.com からの回答

2025年7月3日

Hi Richard,
We’re sorry to hear that you feel this way. Please know that Rebel.com is absolutely not a scam — we've proudly supported individuals and businesses for over 20 years, with a dedicated team based in Canada.

We’d really appreciate the chance to understand what happened and help make it right. Feel free to reach out to our support team anytime — we’re here to help.
– The Rebel.com Team

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2025年7月4日

Hi Shaun,
We’re really sorry to hear this was your experience. That’s not the kind of support we aim to deliver, and we know how frustrating it is when your time feels wasted.

Just to clarify — Rebel.com is proudly based in Canada, and all of our support is handled by our in-house team. If something went wrong here, we’d genuinely like the chance to understand what happened and make things right.

Thanks for taking the time to share this — your feedback helps us do better.
– The Rebel.com Team

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2025年7月4日

Hi Igor,
Thanks for your feedback, and we’re really sorry for the frustration. Just to clarify, most of our domains are set to auto-renew to help customers avoid accidental expiration — and we do send advance billing notices before any charge goes through.

That said, we totally understand if this caught you off guard. If you’ve decided to cancel, you still have a 30-day grace period to recover your domain or request a reversal if needed. Our Canadian-based support team is here to help if you’d like to take a closer look together.

Thanks again for sharing this — it helps us do better.
– The Rebel.com Team