Two pots for house plants were ordered. They arrived quickly, well within the delivery time scale given. They were good quality, just as the online image illustrated. The (sustainable) packaging was... もっと見る
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Amazing plant supplier. Recently ordered 3 unique orchid plants and all came in great healthy condition🙏🥰will definitely continue to order from Rebel and 100% recommend for all plants and environmen... もっと見る
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I had such a positive experience with this shop. The team is very responsive, quick, great communication and excellent quality of the product. The shipping was very quick, efficient and everything was... もっと見る
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I love the artisan variability of the Jen vases, however can't give 5 star because having bought a couple I was very happy with I was sent a third with wonky opening and the Cork didn't fit. Staff wer... もっと見る
企業情報
当該企業による記述
Rebel Plants offers a unique selection of houseplants and a curated range of beautiful plant pots, vases, and terrariums to complement your green collection. Our selection includes rare orchids and other exotic varieties alongside stylish pots and containers that add a touch of elegance to any space. Whether you want to create a lush indoor garden or simply add a splash of greenery, we provide everything you need to grow and display your plants with style and care.
連絡先
Wimbledon, SW19 3TL, London, 英国
- info@rebelplants.co.uk
- rebelplants.co.uk
4.7
優良
274件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 40％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
5* Company!
This company are 5*. The pots arrived promptly and were extremely well packaged and best of all, were exactly the same quality, as shown, on their site. Couldn't be happier!
2024年1月8日
Rebel Plants からの回答
Thank you from the bottom of our hearts for your incredible 5-star review! Your satisfaction is our ultimate goal, and we're thrilled to have met and exceeded your expectations. If there's ever anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here for you every step of the way. Thanks again for choosing us and for your valuable feedback!
Brilliant service
Brilliant service, I forgot to lay postage but all sorted with one email. Fantastic product as well, very pleased
2023年12月18日
Well packaged and lots of care taken…
Well packaged and lots of care taken with the actual plant.
2023年12月4日
Rebel Plants からの回答
Thank you from the bottom of our hearts for your incredible 5-star review! Your satisfaction is our ultimate goal, and we're thrilled to have met and exceeded your expectations. If there's ever anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here for you every step of the way.
Thanks again for choosing us and for your valuable feedback!
Anthurium crystallinum
This was my 2nd purchase from rebel plants, and again I wasn’t disappointed. I quickly received a beautiful, healthy plant which was exactly as described. Izzy’s customer service is exceptional, so helpful and informative. Ill definitely be back for more once I find some room for more plants ;)
2023年12月9日
Rebel Plants からの回答
Wow! Thank you immensely for your glowing 5-star review! We're overjoyed that you had such a wonderful experience with us. Your feedback means the world to us and serves as a constant motivation to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out. We're always here to help. Thanks again for choosing us.
Rebel Plants
izzy
Rebel Plants からの回答
Thank you for the stellar 5-star review! 🌟 We appreciate your support and are thrilled you enjoyed our plants. If you ever need anything or have more feedback, feel free to reach out. We're here for you!
Best regards,
Rebel Plants
Rebel Plants からの回答
We are thrilled to receive your fantastic 5-star review! 🌟
Thank you so much for taking the time to share your positive experience. It truly means a lot to us.
If there's anything more we can do for you or if you have any further feedback, please feel free to reach out. We're here to make your experience with us exceptional.
Once again, thank you for choosing us and for your kind words. We look forward to serving you again in the future!
Best regards,
REBEL PLANTS
Be mindful colour variation in pots
Plant pots arrived well packaged, unfortunately the variation in colour was not what I would call “slight”. The Merlot pot is significantly more pink than expected. I would have sent it back but the cost of return and probability of breakage means this one will be donated to the local charity shop. I would not order again for this reason.
2023年11月27日
Rebel Plants からの回答
Hello,
Handmade products inherently carry a potential for color variation, and the colors of the pots may appear differently on each screen due to various display settings.
It's important to note that the color code provided by the manufacturer is faithfully adhered to in our product listings. This variation is an inherent characteristic of handmade items, and we are obligated to present and sell them according to the specifications given by the manufacturer.
Regrettably, we understand the significance of color accuracy, and we wish you had contacted us beforehand about your preferences.
We genuinely value your satisfaction, and we are always here to assist you. If you have any concerns or if there is anything we can do to address your specific needs, please don't hesitate to reach out.
Thank you for your understanding, and we appreciate your continued support.
Izzy
Purchased moss
I did click and collect my order but it was not easy to find the office due to I am not able to see the company name in the outside.
2023年12月4日
Rebel Plants からの回答
Thank you for sharing your feedback.
We've noted your suggestion, and we want to assure you that we are actively working on completing the necessary procedures to place our sign outside the property. Your input is invaluable as we strive to enhance our services.
We sincerely hope that you are satisfied with both the product and service. If you have any further thoughts or specific areas you'd like us to focus on, please don't hesitate to reach out. We're committed to making your experience even better.
Thank you once again for choosing us and for your valuable feedback.
Best regards,
izzy
Yep good
Easy, fairly quick delivery. Good packaging. Pity the window to pick up at their shop in london is quite short and only on weekdays, but was happy with the delivery. Would buy again.
2023年11月27日
Rebel Plants からの回答
Dear Simon,
Thank you for the fantastic 5-star review! We're delighted to hear you enjoyed our service. Your satisfaction is our top priority. If you need anything else or have more feedback, feel free to reach out. We appreciate your support and look forward to serving you again!
Rebel Plants からの回答
Hello,
A huge thanks for the stellar 5-star review! 🌟 We're thrilled you had a positive experience. If you ever have more feedback or need assistance, we're here. Thanks for choosing us!
Cheers,
izzy
Rebel Plants
Lovely products
They sell unique-looking pots and vases and which do not disappoint, the same in your home as in the pictures.
2023年5月25日
Rebel Plants からの回答
Hello,
Your 5-star review made our day! 🌟 We're overjoyed that you enjoyed our products Your feedback means the world to us. If there's ever anything you need or want to share, we're here for you.
Appreciatively,
izzy
Quick and very easy pickup 10/10 also…
Quick and very easy pickup 10/10 also the pink princess is amazing they gave me for the price
2023年10月23日
Rebel Plants からの回答
Hello,
We are expressing our sincere gratitude for the fantastic 5-star review you recently left for us. Your feedback means the world to our small business, and we are thrilled you are pleased with your purchase.
Your positive words not only brightened our day but also served as a source of motivation for our team to continue delivering excellent products and service. Knowing that our efforts have contributed to your satisfaction is truly rewarding.
Once again, thank you for choosing us and taking the time to share your positive experience. We genuinely appreciate your support.
Wishing you continued joy with your Philodendron Pink Princess.
Warm regards,
Izzy
Business provided resolution
My initial review read:
The pot delivered was the wrong size. 2 emails to the customer service have so far remained unacknowledged and unanswered.
Following this review I received a response, and was told my emails had gone in their spam folder. The response provided a resolution and explanation which means I have upgraded my initial review.
2023年10月31日
自発的なレビュー
Rebel Plants からの回答
Hello,
We would like to express our gratitude for taking the time to provide us with your feedback.
Upon reviewing your comments, we noticed that you mentioned sending us an email. Regrettably, we have not received any correspondence from you. We take our customer inquiries seriously and make every effort to promptly address them. If, by any chance, our response was filtered into your junk folder, we sincerely apologize for any inconvenience this may have caused.
To ensure we promptly assist you and address any queries or concerns you might have, we kindly request you to reach out to us via email at info@rebelplants.co.uk. We commit to responding to all inquiries within a couple of hours, and we take pride in our exceptional customer service.
Your satisfaction is of utmost importance to us, and we want to ensure that we provide you with the best possible experience. We appreciate your understanding and look forward to assisting you further.
Thank you for your ongoing support, and please accept our apologies for any inadvertent communication issues.
Warm regards,
Izzy
Came right in the end
After an initial bad experience, and a one star review - Rebel Plants have now excelled themselves and refunded both the cost of the item and the shipping costs.
2023年10月6日
I've ordered several pots from Rebel…
I've ordered several pots from Rebel Plants and each time they've arrived quickly and well packaged. The pots are very attractive and good quality.
2023年10月6日
Excellent product and and quick service
2023年10月2日
Great products and customer service
I contacted Rebel Plants to ask how quickly my pot could be delivered as I needed it quite quickly. They were really responsive and helpful and I received the pot in plenty of time. It looks beautiful and I've had lots of compliments on it. Ordering a second one today!
2023年9月25日
Platinum Service Level Company.
Plants are AAAA quality, stunningly beautiful, inspiring and touch your soul. Value is phenomenal. Delivery is first class and packaging is exceptional ensuring plants arrive in perfect condition. Rebel Plants is the best business with the highest standards I have ever purchased from. I would highly recommend Rebel Plants with total confidence.
2023年9月25日
Variability
I love the artisan variability of the Jen vases, however can't give 5 star because having bought a couple I was very happy with I was sent a third with wonky opening and the Cork didn't fit. Staff were helpful and took time to check remaining stock and advise that I should wait until they had restocked before ordering anything else. I'll be back!
2023年9月19日
Quick and convenient collection
Quick and convenient collection. The soil was perfect for my monstera.
2023年9月19日
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