Reckon レビュー 2,380

The fact that Avinash was so patient with me. I wouldn't have been able to correct my figures without him

Accounting software company that cannot track payments. Customer support is customer non-service. Recurrent issue that has not been fixed in a year despite assurances that the problem has been fixed, and the issue recurs the following month. Customer service personnel that lie re call backs that never happen, and certainly if they ever do it is not in a timely fashion. No one takes ownership of their decisions or actions. Worst company I have ever dealt with. First 22 years of using their product was fine. Past 24 months nightmare.

There are some great aspects to Reckon.
It is well priced, the set-up is intuitive, and it is possible to easily grasp how the main components of the software work.
The BIG disappointment though is the support staff. Being based overseas means the phone connection can be poor, but what is most annoying is when the staff give you an answer which is factually incorrect, or just don't know so guess. The only solution to this is to submit a ticket in writing (quite an elongated process) and that way they are more precise in their answers as they know they can be held to account.
The management need to implement two things -
1. Ensure all enquiries get a feedback email - currently it seems to be just when the support staff feels the call went well. Ergo, management are not getting the full picture; not sure if this is by design and related to CEO KPI's or not.
2. Empower the staff to admit they don't know, but will get back to the client. Better this than give wrong information, or no information. Some cultures see not knowing as a weakness, I see it as normal and human. The call staff need to be told they can ask for help themselves when they don't know the answer.

Bad software customer service not trained

The technical help assistant knew exactly what I was doing wrong and he helped me through some steps to ensure I wasn't able to do it again, after he made sure all was ok with my accounts program and data file.

I recently upgraded my Reckon Premier accounting software with the assistance of one of the Technical
Nidhin provided outstanding service throughout the process, and I would highly recommend this service to others.

The problem we had was solved with helpful and patient advise.
Especially as my wife and I are in our 80"s and not computor literate, like the younger generation.

Great customer service, called today and was answered straight away and my issue was solved in less than 5 minutes
Would highly recommend

He made me feel trusting in his ability to handle my query in a competent fashion

The Operator I got was both Friendly & efficient and quickly understood my problem and recertified the issue so I could continue with what I was doing

I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as most of the issues were related to my untrained inputs. Quick, efficient, knowlegeable and very well spoken. I am old school, so her patience was needed and appreciated.

Friendly excellent service

Sent support request on 2nd July for a fault in Reckon hosted inventory adjust.
Sent second follow-up email on the 7th July after not hearing anything from Reckon, and still no reply.
And now on the 15th July, nearly 2 weeks from my first contact, I still haven't had any communications from Reckon.
Do yourself a favour and go with just about any other accounting package, Xero, MYOB, you name it, save yourself the grief and DON'T use Reckon.
I know I'll get the standard reply to this review from Reckon, but I can assure you they don't do what they say they are going to.
CAS-356795-Y8K4X4 RKN:00000000252000029465

Needed help updating, the service was great, very politely guided me through with easy to follow step by step instructions. GREAT SERVICE

The person art Reckon was patient and persevered unti I understood his answer to my problem

Friendly, efficient and patient with my questions and helped resolve my issue, much to my delight. Thank you

Fast response to resolving my issue.
great fast service.

Karen has helped me previously and my experience today was exactly as the previous one or more.