Red Lion Removals レビュー 

Red Lion Removals からの回答

2026年7月18日

Hi Katie,

Thank you so much for your kind words!

We're delighted to hear you were happy with our service. Your feedback is greatly appreciated, and we hope to be of assistance again in the future.

Kind regards,
The Red Lion Removals Team

Red Lion Removals からの回答

2026年7月18日

Hi Robert,

Thank you so much for your lovely feedback!

We're delighted to hear that Marin and Mihai provided such a positive experience. We'll be sure to pass your kind words on to them. They'll really appreciate it.

Thank you for choosing us, and we hope you enjoy your new furniture!

The Red Lion Removals Team

Red Lion Removals からの回答

2026年7月18日

Hi Ian,

Thank you so much for taking the time to leave such a wonderful review.

We're absolutely delighted to hear that Marin and Attila looked after you so well. We know how important good communication is, especially when unexpected traffic causes delays, so it's fantastic to hear they kept you informed throughout. They'll be thrilled to know their care, professionalism, and attention to detail made such a positive impression.

Your kind words truly mean a lot to all of us, and we'll make sure Marin and Attila receive your feedback,hey'll be very proud to hear it.

Thank you once again for choosing us, and we hope you enjoy your new furniture for many years to come!

Kind regards,

The Red Lion Removals Team

Red Lion Removals からの回答

2026年6月18日

Thank you so much for your wonderful review and kind words.

Moving home can be one of life's most stressful events, so we are delighted to hear that Alex and the team helped make the process feel calm, relaxed, and hassle-free from start to finish. We will make sure your lovely feedback is passed on to Alex and the crew—they will be thrilled to hear it.

We're also pleased that you found our packing service helpful. A professional packing service can make a huge difference on moving day, and it's great to know it made the experience easier for you.

Thank you once again for trusting us with your move and for taking the time to share your experience. We wish you many happy years in your new home.

Kind regards,

The Red Lion Removals Team

Red Lion Removals からの回答

2026年6月18日

Hi Gilly and Danny,

Thank you so much for taking the time to leave such a wonderful review!

We're delighted to hear that you found the whole process friendly, efficient, and stress-free from the very first phone call right through to the completion of your move. Providing clear communication and reassurance throughout is something we always strive for, so it's fantastic to know that came across.

We'll be sure to pass your kind words on to the team as well. They will be thrilled to hear they earned an "ace" rating! Fitting everything safely into a van really can feel like a giant game of Tetris sometimes, and we're glad their hard work and experience made a difference.

Thank you again for your recommendation and for trusting Red Lion Removals with your move. We wish you all the very best in your new home, and if we can ever help again in the future, we'd be delighted to assist.

The Red Lion Removals Team 🦁🚚

Red Lion Removals からの回答

2026年6月17日

Hi Franceska,

Thank you for taking the time to leave a review and for your kind comments about the booking process and the care our team took with your belongings.

We are genuinely pleased that you found us friendly, helpful and trustworthy, and that the move itself was completed carefully and professionally.

That said, we must admit we were quite surprised and disappointed by the 3-star rating. From our perspective, we went above and beyond throughout the process, accommodated all requests made to us, provided a very competitive quotation, and delivered the move exactly as agreed, with care and without any damage or issues.

It is also worth mentioning that this was not a straightforward move. We collected items from two separate locations and, in addition, our team dismantled and reassembled the bed for you at no extra charge. These were services we were happy to provide because we wanted to make the move as easy and stress-free as possible. We believe these are examples of us going the extra mile rather than simply doing the minimum required.

We completely understand that moving home can be an emotional and stressful experience, and we are sorry to hear that the day felt traumatic for you personally. However, this is the first time we have heard that you were hoping for a more social or conversational experience from the removal team. Unfortunately, this was never discussed with us beforehand, nor is it something we specifically promise as part of our service.

Our commitment is to provide a professional, efficient, careful and stress-free move, and from your own comments it appears that our team carried out the work well and handled your belongings with care. For this reason, we feel that a 3-star review does not accurately reflect the level of service that was provided.

We also feel it is important to mention that reviews like this can have a significant impact on small businesses such as ours. A 3-star review inevitably lowers our overall rating and may give prospective customers the impression that we failed to deliver an acceptable service or that something went wrong during the move, which was simply not the case here. We fulfilled everything that was promised and, in our view, delivered a great service from start to finish.

To be completely honest, if accommodating additional requests, collecting from two locations, providing dismantling and reassembly services at no extra cost, handling belongings with care, and completing the move without issues results in a 3-star review, then it leaves us questioning what more we could realistically have done. We are always looking to improve, but in this particular case we genuinely feel that the rating does not fairly reflect the service that was delivered.

We always welcome constructive feedback when something has gone wrong or when expectations have not been met. However, in this case, we are struggling to understand what aspect of the service warranted such a low rating when the move itself was completed successfully and professionally. If, after reflecting on the service received, you genuinely believe that 3 stars is an accurate representation of your experience, then we are sorry to hear that. Of course, we respect your opinion, but we must honestly say that we strongly disagree with that assessment and do not feel it fairly reflects the level of service, care and effort that was provided.

Nevertheless, we appreciate your feedback and wish you all the best in your new home.

The Red Lion Removals Team

Red Lion Removals からの回答

2026年6月18日

Thank you so much, Caroline, for your lovely review.

We really appreciate you taking the time to share your experience. We understand that arranging a house clearance at short notice can be stressful, so we're delighted that we were able to organise everything quickly and provide a smooth, efficient service when you needed it most.

Your recommendation means a great deal to us and to our hardworking team. Feedback like yours is exactly what motivates us to continue delivering the highest level of service to our customers.

Thank you again for choosing Red Lion Removals. It was a pleasure to help, and we wish you all the very best for the future.

Warm regards,

The Red Lion Removals Team