Regency Living レビュー 

Regency Living からの回答

4時間前

Thank you so much for taking the time to leave such a wonderful review.

We are delighted to hear that you have been so impressed with the buying process at Regency Living. It's fantastic to know that you found the exchange process to be smooth and efficient, and we're especially pleased that you feel it sets a standard that could be adopted more widely.

Providing knowledgeable, friendly and responsive customer service is something we pride ourselves on, so it's great to hear that our team has been able to answer your questions and support you throughout your journey.

Thank you again for your kind words. We truly appreciate your feedback and wish you every happiness in your new Regency Living home.

Kind regards,

The Regency Living Team

Regency Living からの回答

3時間前

Thank you so much for taking the time to share such a heartfelt review.

We are absolutely delighted to hear that your journey to your new home at Rochester Court has been such a positive experience. It was wonderful to read about the excitement of creating your bespoke home and the emotion you felt when you opened the door for the first time. Knowing that your home exceeded your expectations is exactly what we strive to achieve.

Aiden will be thrilled to receive your kind words. Supporting our homeowners through every stage of their journey is something he is truly passionate about, and it's fantastic to hear how much his knowledge, communication and dedication meant to you throughout the process.

We're also pleased to hear that Matt has been helping you settle into your new home and has been on hand to answer your questions. We'll be sure to pass your lovely feedback on to both Aiden and Matt.

Thank you once again for choosing Regency Living. We wish you every happiness as you begin this exciting new chapter at Rochester Court and hope you enjoy many wonderful years in your beautiful new home.

Kind Regards,

The Regency Living Team

Regency Living からの回答

3時間前

Thank you for taking the time to leave us a review.

We're delighted to hear that you had such a positive experience with Lisa. It's wonderful to know that her knowledge of our lodges and her ability to provide all the information you needed made your visit so enjoyable.

We'll be sure to pass your kind comments on to Lisa – she'll be delighted to receive your feedback.

We hope to welcome you back again soon!

Kind Regards

The Regency Living Team

Regency Living からの回答

5日前

Thank you so much for taking the time to leave such a wonderful review.

We are delighted to hear that your experience at Reculver Court has been such a positive one. It's especially pleasing to know that Lisa made you feel welcome from your very first visit and that her knowledge, guidance and support have helped make your purchasing journey a smooth and enjoyable experience.

Providing a friendly, informative and pressure-free experience is something we pride ourselves on, so your kind comments mean a great deal. We will be sure to pass your feedback on to Lisa – she will be thrilled to know she has made such a positive difference.

Congratulations on your new home! We wish you every happiness as you begin this exciting new chapter and look forward to welcoming you to the Reculver Court community.

Kind regards,

The Regency Living Team

Regency Living からの回答

6日前

Thank you so much for your fantastic review of Regency Living Reculver Court

We’re delighted to hear that you enjoyed your visit and were impressed with our new bungalow development. It’s wonderful to know that Lisa made such a positive impression and was able to provide you with a friendly and informative tour.

We’ll be sure to pass your lovely comments on to Lisa — she’ll be thrilled to hear that her knowledge and enthusiasm helped make your visit so enjoyable.

Thank you again for taking the time to visit us and for sharing your experience. We hope to welcome you back to Reculver Court again soon!

Regards,
The Regency Living Team

Regency Living からの回答

6日前

Thank you so much for taking the time to share such a wonderful review of Dolbeare Court and your experience with Regency Living.

It is fantastic to hear that you are now so happy with your home and that you have noticed the improvements we have made to the park. We are particularly pleased to hear that any concerns you have raised have been dealt with promptly and politely — providing our residents with a friendly, responsive and well-maintained community is extremely important to us.

Dolbeare Court is a lovely, peaceful place to live, and we are delighted that you would thoroughly recommend it to others looking for a quiet retirement setting.

Thank you again for your kind words and for being part of the Dolbeare Court community. We really appreciate your recommendation and look forward to continuing to make the park an even better place to live.

Warmest regards,
The Regency Living Team

Regency Living からの回答

2026年7月16日 に更新

Thank you for taking the time to leave your review.

We're sorry to read that your experience has not met your expectations and appreciate you sharing your feedback. We take all comments regarding our service seriously and are keen to better understand the concerns you have raised, including the outstanding works and the level of service you have received.

We would welcome the opportunity to discuss your experience with you directly and investigate the issues you have highlighted. Please contact our Customer Care Team at your earliest convenience by emailing customercare@regency-living.com , quoting your development and property details so that we can review your concerns fully.

Regency Living からの回答

2026年7月3日

Thank you so much for taking the time to leave such a thoughtful review.

We are delighted to hear that your experience with Lisa has been so positive. Purchasing a new home is a significant decision, and it's wonderful to know that Lisa made you feel welcome from the very beginning, giving you the time and support you needed without any pressure.

It's especially pleasing to hear that Lisa went the extra mile by helping you learn more about the local community before your move, and that her friendly, informative and considerate approach has continued throughout your journey.

We will be sure to pass your kind comments on to Lisa, who I'm sure will be delighted to receive your feedback.

Thank you once again for sharing your experience, and we wish you every happiness in your new home.

Kind regards,

The Regency Living Team

Regency Living からの回答

2026年7月2日

Thank you so much for taking the time to leave such a wonderful review.

We are delighted to hear about your positive experience with Regency Living and, in particular, Lisa Scales. Purchasing a new home is a significant decision, so it's fantastic to know that Lisa's professionalism, knowledge and supportive approach helped make the process feel more comfortable and reassuring, without any pressure.

Your kind words mean a great deal, and we will be sure to pass your feedback on to Lisa, who I'm sure will be delighted to hear it.

Thank you again for sharing your experience, and we look forward to supporting you throughout your journey.

Kind regards,

The Regency Living Team

Regency Living からの回答

2026年7月2日

Thank you for taking the time to leave such a fantastic review.

We are delighted to hear that your experience has been so positive and that Aidan's knowledge, friendly approach and professionalism made such a great impression. It's wonderful to know that you felt welcomed from the moment you visited.

We will be sure to pass your kind comments on to Aidan, who I'm sure will be delighted to receive your feedback.

Thank you once again for choosing Regency Living, and we wish you every happiness in your new home.

Kind regards,

The Regency Living Team

Regency Living からの回答

2026年7月2日

Thank you for taking the time to leave your review. We are sorry to hear that you feel standards at Tall Trees Park have fallen below your expectations.

We appreciate that the appearance and maintenance of the park are important to our residents. We are aware of the concerns that have been raised regarding the grounds and are currently in regular communication with our grounds maintenance contractor to address these issues and improve the standard of work being carried out.

We value all resident feedback, as it helps us identify areas where improvements are needed, and we remain committed to ensuring Tall Trees is maintained to the high standard our residents expect.

Kind regards,

The Regency Living Team

Regency Living からの回答

2026年7月2日

Thank you so much for taking the time to leave such a wonderful review.

We are delighted to hear that you are enjoying your beautiful new home and have settled into the community so well. It's especially pleasing to know that Julianne provided such professional, friendly and dedicated support throughout your journey, helping to make your move as smooth and seamless as possible.

We will be sure to pass your kind comments on to Julianne, who I'm sure will be delighted to receive your feedback.

On behalf of everyone at Regency Living, we would like to thank you for choosing us and wish you many happy years in your new home.

Kind regards,

The Regency Living Team

Regency Living からの回答

2026年6月24日

Thank you for taking the time to leave such a wonderful review.

We are delighted to hear that your experience with us was such a positive one. Providing a warm welcome and ensuring our customers feel supported throughout their journey is something we take great pride in, so it is particularly pleasing to know that this was reflected in your experience.

Your kind comments will be shared with the team, and we truly appreciate your feedback. We wish you every happiness in your new home and thank you for choosing Regency Living.

Kind regards,

The Regency Living Team

Regency Living からの回答

2026年6月24日

Thank you for your wonderful review and for sharing your experience at Dolbeare Court.

We are delighted to hear that Sue provided such a positive experience throughout your home-buying journey. Purchasing a new home is an important decision, and it is fantastic to know that Sue's patience, professionalism and support helped make the process enjoyable and straightforward for you.

Your kind words are greatly appreciated, and we will be sure to pass your feedback on to Sue. We know she will be delighted to hear that her dedication and customer-focused approach have made such a positive impression.

Thank you for choosing Regency Living. We wish you every happiness in your new home and look forward to supporting you as you settle into the community.

Kind regards,

The Regency Living Team

Regency Living からの回答

2026年6月19日

Thank you so much for taking the time to leave such a wonderful review.

We are delighted to hear that your experience with Regency Living was a positive one from your initial enquiry through to completion and helping your Mum and Dad settle into their new home. Providing a smooth, supportive, and enjoyable customer journey is something we strive for, so it is fantastic to know that Sue Evans and Darren Stacey were able to make such a positive impression. We will be sure to pass on your kind words to them.

We wish your Mum and Dad many happy years in their new home and hope they enjoy being part of the community.

Kind regards,

The Regency Living Team

Regency Living からの回答

2026年6月18日

Thank you for taking the time to leave such a wonderful review.

We are delighted to hear about your positive experience with Lisa. We appreciate that she travelled a considerable distance to meet with you and are pleased that her knowledge, professionalism and commitment helped answer all of your questions and concerns.

Whilst we are sorry that the available plots were not quite right for you on this occasion, it is great to hear that Lisa understood your position and was able to support you throughout your visit without any pressure.

Your kind comments regarding Lisa's friendly and conscientious approach will be shared with her directly. We are very proud of the service she provides and know she will be delighted to receive your feedback.

Thank you again for your review, and we wish you all the very best in finding the perfect home for your needs.

Kind regards,

Regency Living

Regency Living からの回答

2026年6月17日

Thank you for taking the time to leave such a wonderful review.

We are delighted to hear that Sue Evans provided you with such excellent service throughout your journey with us. It is particularly pleasing to know that all of your enquiries were addressed and that Sue went above and beyond to ensure you had a positive experience from start to finish.

We will be sure to pass your kind comments on to Sue, who will be thrilled to receive your feedback.

Thank you for your recommendation, and we wish you many happy years in your new home.

Kind regards,

Regency Living

Regency Living からの回答

2026年6月17日

Thank you for taking the time to leave your review.

We are sorry to read that you feel disappointed with aspects of the development at Solent Grange. We understand how important the appearance, maintenance of the park are to our residents, and we take feedback of this nature seriously.

We note that Sharon Reach, the Area Manager, has already reached out to you and offered an appointment to discuss your concerns in more detail. However, to date, we have not received a request from you to arrange this meeting. We remain keen to understand the specific issues you have raised and would welcome the opportunity to discuss them directly with you.

Regency Living continues to invest in and maintain its developments, and we believe that open and constructive dialogue is the best way to address any concerns residents may have. We would therefore encourage you to contact Sharon to arrange a convenient time to meet and discuss your feedback further.

Kind regards,

Regency Living

Regency Living からの回答

2026年6月9日

Thank you for taking the time to leave such a wonderful review.

We are delighted to hear that you had a positive experience with Lisa and that her knowledge of the park, homes, available options and local area helped make the process smooth and enjoyable. We will be sure to pass on your kind comments to her.

It's also great to hear that the part-exchange arrangement for your mother's home provided excellent value and helped support your move.

Thank you for your recommendation.

Regency Living からの回答

2026年6月9日

Thank you for taking the time to share your experience and for leaving such a thoughtful review.

We are delighted to hear that your chance discovery of Solent Grange led you to finding your dream home. Purchasing a new home can be a significant journey, and we are pleased that Belinda and Darren were able to support you throughout the process, particularly during the challenges and delays that arose during the sale of your previous property.

The Assisted Move service is designed to help make the transition as smooth as possible, and it's wonderful to hear that you felt fully supported throughout the eight-month process.

We're also delighted that you are enjoying your new Omar Ikon home and have settled into life at Solent Grange. We agree that the homes offer an impressive amount of space, and the views across to the Isle of Wight are certainly one of the many special features of the park.

Thank you once again for your kind words. We wish you many happy years in your new home and as part of the Solent Grange community.

Kind regards,

The Regency Living Team