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2025年11月19日

Hi Daniel,

Thanks for taking the time to leave a review. I’m sorry to hear you’ve been left feeling frustrated.

I’ve looked into your account and the subscription wasn’t showing as cancelled on our system before the renewal was created. It was cancelled afterwards, which is why the order still went out. If we’d seen a cancellation request before dispatch, we would have stopped it for you.

Regarding the previous mix up with the scent, if you had contacted us at the time we would have happily put that right. We’re always here to fix any issues and make sure you get what you ordered.

I appreciate how this has come across from your side and I understand why you’re disappointed. If you’re able to share any proof of an earlier cancellation attempt, I’m more than happy to look into it fully and sort things out for you.

We do value your custom and I’m sorry this experience has made you feel otherwise.

REGN からの回答

2025年11月19日

Hi there,

Thanks for taking the time to leave a review. I’m glad to hear your order arrived as expected. If you ever need anything else, we’re here to help.

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2025年11月19日

Hi there,

Thanks for your review. I’m really glad you’re happy with the product and the price. Sorry again for the trouble with DPD, but it’s good to hear Royal Mail delivered without any issues the second time. If you need anything in the future, just let us know.

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2025年11月19日

Hi there,

Thanks so much for your lovely review. It’s great to hear you gave our own laundry sheets a try and ended up preferring them. I’m really glad you’re happy with how they smell and clean.

If you decide to explore more of our cleaning range and ever have any questions, feel free to get in touch. We’re always happy to help.

REGN からの回答

2025年11月19日

Hi there,

Thanks for taking a moment to leave a review. I’m glad to hear everything was straightforward, fairly priced and arrived on time. If you ever need anything else, just let us know.

REGN からの回答

2025年11月19日

Thank you for such a lovely review. I’m really glad the laundry sheets are working so well for you and that you’ve been happy with them over the past few months. It’s great to hear they’re gentle on your clothes, good for the environment and still give you a proper clean.

The space saving side of them is a nice bonus too.

I really appreciate you taking the time to share this. If you ever need anything, just let me know.

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2025年11月19日

Thanks for the lovely review. I’m really glad your order arrived quickly and that you’re enjoying using products that are kinder to the planet. It’s great to have your support and I appreciate you choosing to make eco friendly swaps with us.

If you ever need anything, just give me a shout.

REGN からの回答

2025年11月19日

Thanks for the kind review. I’m really glad to hear you’re happy with the products and the quick, reliable delivery.

I appreciate you choosing to shop with us.

REGN からの回答

2025年11月19日

Thanks for the review. I’m really glad you’re happy with the laundry sheets and the storage tin. It’s great to hear they’re working well for you.

If you ever need anything or have any questions, just let me know.

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2025年11月19日

Thank you so much for sharing this. I’m really glad you found us and that your first order has been such a good experience. It’s great to hear you’re happy with the razors, cleaning products and the chocolate.

I know what you mean about strong, chemical smells from other brands, so I’m pleased ours feel lighter and more comfortable to use while still doing the job. And I’m especially happy the vegan chocolate was a hit.

I really appreciate the recommendation and the trust you’ve put in us.

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2025年11月19日

Thanks for sharing this. I’m glad the eating set looks lovely so far and that you’re happy with the look and quality from the packaging. The soap dishes sound perfect for your Christmas hamper too.

I really appreciate you choosing us for your gifts.

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2025年11月11日

Hi Amy,

We appreciate you taking the time to share your feedback. To clarify for others reading, our 50L cornstarch bin bags are correctly described and measured by capacity, not by the physical dimensions of a bin. Compostable bags don’t stretch like plastic liners, so a 50L bag is intended for bins up to that size but won’t provide an overhang. For a 50L bin, the 80L option gives extra material to fold over the rim, which many customers prefer.

Your order was for a 5-pack bundle, and one roll was opened. As outlined in our returns policy, we can’t accept returns on opened or partially used items for hygiene reasons. The cooling-off period applies to unused goods in their original condition, so this policy was applied correctly.

We’ve followed both our product descriptions and our published returns policy accurately, but we’ll continue to make sizing guidance even clearer to help customers choose the best fit in future.

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2025年11月10日

Thank you so much for taking the time to share such a thoughtful review.

We really appreciate your understanding and fairness, especially in how you described your experience. It’s true that things occasionally don’t go as expected, and your kind words about how the situation was handled mean a lot to us.

I’m glad we were able to find a solution that worked for you and that you felt supported throughout. Feedback like yours helps us continue improving while staying true to what matters most, treating our customers with honesty and respect.

It was an absolute pleasure to help, and we’re truly grateful for your kindness and understanding.

Thank you again for your patience and for giving us the chance to make things right.

REGN からの回答

2025年11月11日

Hi there,

Thanks for your review. It sounds like this might have been meant for another company, as we don’t sell any dishwasher “leaves”. Re:gn only stocks dishwasher sheets and tablets, which work a bit differently depending on the brand.

If your experience was with one of our products, we really appreciate the feedback — it helps us keep improving. If you’d like us to look into it further, just check your order confirmation and drop us a quick message.

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2025年11月11日

Thanks so much for your review — we’re really happy to hear you loved it!

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2025年11月2日

I’m sorry you feel this way, but your claim that the product description is “deceitful” is simply not true. The item is clearly advertised as poo bags because that’s exactly what they are. There’s no requirement for a poo bag to have handles — many do not — and this is reflected accurately in both the product photos and description.

You’re the only person to leave a negative review on this item, while the rest of our customers have been very happy with their purchase.

REGN からの回答

2025年11月11日

Hi Vee,

That’s such a lovely message, thank you! We’re really pleased to hear you’re happy with both the product and our customer service. It’s great to know you’ve found the washing sheets that work best for you.

Thanks again for your support, it really means a lot.

REGN からの回答

2025年11月11日

Hi there,

Thanks for your feedback — we’re glad to hear you found our service efficient.

You’re right that some of our products are made overseas, including in China. This allows us to keep prices affordable so more people can make the switch to eco-friendly options. The more households that choose sustainable products, the bigger the overall positive impact — even when factoring in transport emissions.

We always work closely with our suppliers to ensure responsible production and continue looking for ways to reduce our footprint where possible.

REGN からの回答

2025年11月11日

Thanks for your review! We’re really glad you’re happy with the products and find them good value.

REGN からの回答

2025年11月11日

Thanks for your feedback! It’s great to hear you found the site easy to use and that our customer service team could help with your subscription. We’re always looking at ways to make managing subscriptions simpler, so your comments are really helpful.