relay.delivery レビュー 821

Holland & Barratt use this Next Day delivery service despite its ratings. What does that say about H&B

Not even one star. Gave a “ghost” delivery on Thursday and was informed they would further attempt Saturday. Time slot given and once again not delivered

My parcel took 22 days to arrive using Relay. This is far longer than expected, with very poor delivery speed and little useful communication during the delay. Thankfully it eventually arrived, but the experience was frustrating. I would not choose Relay again unless there was no alternative

There are no humans to contact. Status of my parcel has changed from delivery today to ‘delayed’ with no changes. No one to talk to. No option to divert to a store collection. The only way to contact someone is to email and they aim to reply in 72 hours. Not good enough. I’d definitely steer clear of ordering from places that use this service.

No way to find out what's due to be delivered or who is it's coming from. Hit and miss delivery. Lazy tech, rubbish service.

The worst company ever !!! Awful service. The driver never shows. He makes “unsuccessful delivery” , schedule after 2 days and again doesn’t shows. The worst worst company ever !! If i would choose, i would never choose this disgusting company

It’s annoying we don’t have an option for zero stars. Or at least let us throw tomatoes at them and shout boooo because this is the worst. I’ve begged asos to stop giving them my delivery but they never listen. Any time they handle my order it never gets delivered till after 2-3 days. Today the came to deliver and I told them I went out because they came so late. Told the carrier it can be brought the next day and guess what? He returned it to ASOS. Now the items are sold out so I can’t even order for another. Relay needs to be stopped. We can’t continue like this

Waited 3 days for a parcel before going away, still not arrived. Every day gives me a time slot and every day nothing. Customer service is absolutely useless no response. Now going away and no parcel.
When Royal Mail deliver quicker than Relay that says it all.
Might be cheaper but a really unreliable service. AVOID

They don't have a return policy for the company l want to return to.
Can't get any sensible information from them. Stick to eBay or Amazon..

They are useless-4/5 parcels not delivered. Evri and Royal mail no issues. Poor customer service, lost parcels, returned parcels, they take no responsibility. Very poor!!

Very bad may as well off left my parcel on front of drive on pavement last week put one in full view of everyone who pasted if I hadn't of come downstairs and today put it behind gate as I said but left gate wide open so may aswell of left it in middle of drive because everyone could see my parcel

If it would be a rating below 1 star I would gladly give it to them. I have raised many tickets with them, for support, 2 months have passed and to this day I haven't heard from anyone on their side. Same automated emails which are of no help. Worst company out there. Do not use them.

Would rate it 0 if possible. Every single parcel I've ever had with this joke of a company has been lost. I don't even know why people still use them to ship packages. Shoddy company.

Again, only 1 star because you can’t give any less. My flat is “ back to front “ with the garden gate adjacent to the road. 2 large signs on the gate telling people to use the other door, also a photo of front door on the Relay site. Despite this the courier opened the garden gate and dropped the parcel on the path. Wtf is wrong with people?

Been waiting two weeks still not arrived my sone has a costume party tomorrow was due to arrive 4 days ago courier had picked up. They now message me saying that it will be delivered between 21 July and the 26th a month longer I think they have lost my parcel will not use again

Awful service, 3 deliveries not delivered. No proper tracking facilities just a time frame. That when passed give you no option to use.

No one to contact as you have to fill a form in.

Terrible experience. Used twice. Lost both parcels. Tracking is basic and unhelpful. Website offers no direct support just faq. Nightmare.

I have now had 3 parcels go “missing “ that i ordered via Vinted. An absolute AWFUL courier 🚚.

I’d loved to know why the driver thought he was appropriate to ring my doorbell, knock the letter and then OPEN MY FRONT DOOR all in the space of 30 seconds. I have the footage to prove this happened. What he didn’t expect was my alarm system to announce my door was open & my partner being at the internal doorway! Having a child in the house and my door being opened was totally unacceptable, I want to take this further but no this shocking delivery firm have zero ways to contact them & if you find a way I’m sure they couldn’t care less. Absolutely disgusting!

All my of vinted parcels were sent back to their sellers as they were unable to be delivered to the shop? So disappointing. Also, the updates are bad and slow.