relay.delivery レビュー 

How are these amateurs still in business? No tracking info, no contacts to speak to in regard to missing parcels, midnight deliveries left broken on your doorstep. Shocking service all round.

2 deliveries in a row returned to sender without even reaching a drop off point. Shambles!

Avoid at all costs. Used them several times, parcels have been late, no tracking until parcels have been delivered and only today returned to sender due to being unable to deliver despite the shop being open. Just to reiterate AVOID…….

From an attempt delivery at 2.30pm and my request the collection at 7.55pm, my parcel went missing, same day. Someone, somewhere have a happy birthday banner with my son picture on it. I'm so angry.
I did send a email complaint, answer " We can't find your parcel contact the sender". Unprofessional, not trustworthy. Don't use their service, THIEFS.
If you go to their website it's shows 4 stars from Trustpilot, I think trustpilot should have a look.

This delivery company is an Organised Crime Syndicate that is stealing parcels on a wide scale, you have been warned! Vinted is using them to delivery parcels to Click and Collect Stores but you will never get your parcel!

Delivery driver opened my door for the 2nd time. Met him walking into my house!!!!
Customer service is not answering emails.
If I could give 0 stars I would!

Absolute scammers. Do not use!

Really appalling delivery times. They should not be in business and I’m surprised Vinted uses them

This company steals packages. They specifically do not have a contact number because of these issues. The delivery driver took a picture outside my block and inside my block and took my package with my medication inside. I'm assuming they thought it was something fancy because of the shape of the box, but no.

My claim trying to get my money back has been rejected because they took a picture and never buzzed me. This is a trick by drivers, they're tramps.

Sold an item on vinted amd the lady on the other end received it to find that th parcel had been cut open removed watch and charger left box in parcel bag now ive lost money amd my watch!!!!

If only we could score it less than 1. I paid extra to have it delivered to my home as their drop off point is a long way away.

I got the text to say it was coming and I could watch the van.

I watched said van drive past my place and sent me “oh we couldn’t deliver…” …. They didn’t even try.

Screw this company. If you are from customer service - you honestly suck at your job.

The delivery person stole my parcel. When I have launched a complaint I can’t find a number to ring and I have to wait 72 hours until someone reads my email it’s a joke!
They took a picture of my garage from a car as “proof of delivery” the parcel wasn’t in said picture and no attempt was made to deliver it as I was in all day!
They then put on the delivery note it was delivered to number 60 which is no where near my house!!
Scammers and robbers!!!

Awaiting at home for 3 day for my parcels and never delivered, keep saing on the app that nobody was at home ,
I have ring bell with senzor wich records any movement, and definitely they didn’t even bother to try and delivere...
Not recommended

Disgraceful delivery, never came to the door ( I was in) just left a package behind the car.

First time using Relay no problem. Second time, parcel missing for over a week and according to tracking they received it 23/09/2026 - it's now the 30/09/2026 and no updates. Tried contacting generic customer email - absolutely no response. Stupidly giving them benefit of the doubt I opted for them to deliver a second parcel - big mistake!! Will not be using again. Absolutely shocking service and no come back.

Two deliveries in a week, both delivered to completely the wrong address.

Sold items on Vinted and now missing for over four weeks. Delayed and taking longer than usual. I think Vinted need to remove as an option. No further updates and I am concerned the items will never arrive. Yes we will get a refund in a couple of months but it’s a hassle and what is happening with all the missing items? Dodgy company it seems. The last time i used this company as buyer chose it I also had hassle but the parcel eventually arrived. This time i am not so sure as no updates

package was stolen

I’ve tried to download the app… it keeps asking me the same stupid question, “where do you work?” I’m trying to get a parcel from the USA, and I can’t check the progress, because it seems like those apps of Relay are only for those who work at relay delivery service? Very very confusing!! Absolutely terrible company, I’ve told the guy sending things from USA, to never use Relay again. There’s no way to track my parcel unless I go on their website, which doesn’t even work anyway. Awful AWFUL company.