Rentalcars レビュー 

Booked a car with them in Houston. I’ve been a client of Booking.com for years and this is just terrible experience with renalcars.com!!! I’ve arrived at the rental car company Alamo at Houston airport with my partly prepaid booking from rentalcars.com. They was not able to process my credit card even I’ve had enough money on the account. When I ask to cancel my booking they told me I need to contact rentalcars.com. Now they telling they will not refund me anything. This just nonsense!

Avoid this company, they are scammers. Car rental in Spain. I went to pick up the car with all required documents but was denied as I did not bring a photocopy of a electricity bill. Never heard of. I brought a Spanish driver licence and a Spanish ID card. Now Rentalcars refuse me a full refund. A scandal. Customer support are arrogant and cannot even understand their own terms&conditions.

It's a pure scam, misleading information on the website. We have lost our money.

Cerchero' di essere breve. Ho noleggiato un'auto per 3gg (26-29 Dicembre 2023) tramite Rentalcars - compagnia finale Locauto. Il giorno del ritiro la ragazza di Locauto mi fa sapere che il modello che avevo scelto non era disponibile e mi offre come unica alternativa una Panda. Io avevo richiesto una Jeep, quindi ero stato chiaramente declassato. La ragazza di Locauto non accenna la minimo disagio, e solo quando io le faccio notare che il modello che avevo pagato apparteneva ad una categoria superiore, me lo conferma e mi invita ad aprire un reclamo non appena avro' riconsegnato l'auto, cosi' da poter ottenere un rimborso. Procedo in tal senso dopo aver riconsegnato il veicolo, peccato che da Rentalcars mi fanno sapere che, avendo accettato in fase di ritiro un veicolo di classe inferiore, non ho diritto a nessun rimborso. Non so bene cosa avrei dovuto fare essendo il 26 Dicembre pronto a partire per le vacanze: buttare tutto il viaggio, o accettare una macchina di categoria inferiore e salvare la restante parte del viaggio come ho fatto. E' da questi dettagli che si vedono le aziende serie, e Rentalcars chiaramente non lo e'

Hired a car through these people who booked it with Budget.
The car was cockroach infested which we did not realise when we collected it. But when one ran over my wife we started to look. It was infested and even after spraying they still came back. No compensation even though we hardly used the car due to the issue.

It's 3 months after the car rental and I still don't have a correct invoice.

First, instead of automatically sending the invoice, I had to explicitly ask for it. They said it would take 20 days. They exceed the time limit and when I finally got the invoice, the address and VAT number that I requested was missing. So, I asked for a new one and they said, sorry, we cannot do that, try filling a complaint. When I tried to file a complaint using the link they provided, they couldn't find my reservation.

Second, all the post service customer interaction is trough an online chat where they can't solve anything, they just relay the information to somebody that hopefully would solve the issue. The whole process was painfully slow. I lost count of how many interactions I had to go through. If you want to complaint by phone they only have available a added value phone number, therefore, you have to pay from your own pocket if you want to solve a mistake they made.

Third, I booked a car rental plus insurance and made only one payment directly to rantalcars. However, the invoice that I got was without the insurance part and they said I had to ask for a second invoice directly to the insurance company (something they don't warn about to begin with).

Finally, as the car rental was for a business trip and I needed the invoice with the correct data to get refunded, the consequence was I lost almost 300€ because they couldn't provide something as basic a a properly filled invoice in due time.

Luckily, I had no issues with the car while using it but, considering how hard it is to get an invoice, I wonder what nightmare I would have to go trough if something had gone wrong during the car rental. Long story short, I will never again use rentalcars and I advice everybody to not do so.

Rentalcars.com charged me 5 times (4 duplicate charges) for the same reservation I made. That's over $400 extra they charged! I needed that money for my trip starting the next day. Rentalcars.com said they would not reverse/refund the duplicate charges unless I mailed them the bank statement showing the dup charges. I'm in the US and they are in London, England. Do you know how long that is going to take? They can rob me in minutes; but take weeks to correct their mistake and give me back my money. They suck!

I reserved a Jeep Renegade for 3 days. Online was specified that I would be given that car or similar one. When I called to confirm the Union car Athens informed me that I will receive a Seat Arona which is not like my original request. I refused and their customer service proposed to cancel the order online, which I did. Finally, I asked to be refunded but they refused. Since the reservation also was cancelled, I didn’t get any car or money back.

I’m an experienced traveler renting cars all over the world even in countries which internationally are not confirmed like Western Sahara. 
Never I had any problem paying the deposit of a rental car with my 4 ! VISA and Mastercards. 
In this case I rented the car in the internet over the platform rentalcars.com at an exceptional cheap price and PAYED with my VISA card like several times before. 
But when I landed in Croatia and wanted to pick up the car the employee at the desk of okmobility (partner of rentalcars) told me he can’t accept any of my cards because he couldn’t block the deposit …
I told him to try it with my cards because I know you can block the deposit on my cards. but he denied to even try it. 
He said only „creditcards“ (America Express, Barclays, …) are accepted to pay the deposit …
This was written down, down small below in their conditions … 
In other words you can pay the rental fee with VISA or Master but not the deposit and it’s not clearly mentioned and not explained.
Why if he’s a serious business man? 
There’s is absolutely no advantage or more security of the credit card - only when your thinking about playing some tricks over your client … 
Then I also offered him the deposit in cash but he denied it …
So I was there standing with my 11 year old daughter and he gave a f…
Then he came with an “offer”: I could get the car for a price 5 times higher and no deposit needed - and surprise … this I could pay with my VISA cards.
So there was no other option for me because all the neighbor car rentals are doing the same rip-off in the airport Split Croatia I had to accept this scam …
When I picked up the car it was clear to me why this strange behavior: 
All cars of the company had scratches, bumps and dents. Many of them were looking like „made“ and not from normal car usage. 
So maybe the idea behind it is like sucking the damages the client has not found or filmed when pick up from the credit card.
I can not find any other explanation.
rental cars and okmobility never again.

Jeg bestilte i sommers en bil via denne portal, og til afhentning hos KlassWagen. KlassWagen krævede tá jeg købte ekstra forsikring, før de ville udlevere en bil, og det nægtede jeg, da jeg havde købt minimum forsikring. Jeg var endda klar til at ligge et stort depositum, som alternativ - konklusion at de ikke udleverede en bil til mig, og vi stod uden kl 23 en lørdag aften uden bil. Rentalcars lovede efterfølgende at tilbagebetale noget af beløbet, dette er endnu ikke sket 3 mdr senere - dårlig service, dårlig behandling, og ingen bil

Nunca pude retirar el coche, ya pagado en su totalidad, en el lugar de recogida (ECOVIA empresa italiana asociada a RENTALCARS). Me quedé abandonado con mi mujer y todo el equipaje en un país desconocido, sin poder llegar a mi destino a dos horas de carretera y con escasas posibilidades de encontrar una solución a las 22:30 del 20 de septiembre de 2023.
Intenté que me reintegraran la totalidad del pago, pero no fue atendida mi reclamación y solo me reembolsaron una parte.

After having paid the car rent at rentalcars.com, the local car rental firm in Bucharest refused the rental claiming that a normal Mastercard, issued by Cembra moneybank, Switzerld, is not a credit card. The credit card is used to pay the deposit. Then they propose to pay 320 Euros additionally to accept to rent the ca without the deposit. This is simply scam. Rentalcars will not pay a refund.

I booked a car at Malaga airport through RentalCars. When I arrived at the location, I learned that it was closed between 11pm-7am and didn’t have the after hours drop off options. Since my return flight was leaving early in the morning, I wouldn’t be able to return the car and ended up not picking it up.

I was expecting a refund since I didn’t just capriciously change my mind, but was simply unable to use the rental and never picked it up. RentalCars charged me the cancellation fee equal to 3 days of rental regardless. I filled a claim , which was rejected. Be very careful with this company. If they get you, they will take advantage of you.

Worst customer service ever. They were not able to change my reservation although the car rental company wanted to cancel it for free, they didn’t want to refund, they couldn’t change details of my reservation in the system. No flexibility at all. Avoid this company.

Als ich am Morgen am Schalter der Mietwagenfirma angekommen bin um das Auto abzuholen, konnte der Mitarbeiter meine Visa Kreditkarte nicht einlesen. Nach mehreren gescheiterten Versuchen musste ich wegen dem Kundentermin zum nächsten Schalter gehen und dort ein Auto mieten. Die Visa-Karte funktionierte einwandfrei und alles andere auch. Meine Anfrage auf Rückerstattung der €150 wurde im Chat so beantwortet, dass der Mitarbeiterin die Hände gebunden sind und es ist ihr nicht möglich ist eine Rückerstattung auszulösen. Ich hätte vor Ort bei Rentalcars anrufen sollen, doch wo findet man eine Telefonnummer?? Für mich ist das Betrug, denn die Schuld lag nicht kundenseitig, sondern in der Abwicklung. Nie wieder Rentalcars und nie wieder Booking com !!!!

Ved afhentning af bil i Italien blev vi opkrævet ekstra gebyr for at tilføje en fører. Dette var ellers inkluderet da vi bookede gennem rentalcars. Selvskabet kunne ikke se dette, og Rentalcars har efterfølgende lukket sagen, idet de fraskriver sig ansvaret.

I have written to

1. Rentalcars.com
2. Zurich Insurance
3. Nogliarre

** I have NOT made an insurance claim BUT they have told me to contact Zurich Insurance.

** Nogliarre have not refunded my 1,000 euro deposit and has failed to reply to my emails.

** everytime I contact Rentalcars.com all I get is a reply from a different person each time passing me to someone else BUT always asking for an evaluation of their service !! ridiculous.

** when I call the international Rentalcars.com customer services number all I hear is a message in Arabic and no English option. How ridiculous. Maybe this is intentional ??

My full story is below:

- we picked up the car from Turin after signing all the documents in the Nogliarre Office on Via Magenta.

- As we drove out onto the Main Street, a lorry driver wound down his window and pointed to the rear tyre drivers side. Then I noticed that the dashboard alarm had registered a low tyre pressure. I then pulled in immediately into a small petrol station. The car tyre was completely flat. An Italian man tried to help me and we realised that there was no spare tyre in the boot. The car had run flat tyres.

- The screenshots sent to Rentalcars.com will show that I called the emergency car recovery number several times. I spoke after waiting for many minutes to an Italian lady who could not speak much English but said that an English speaking operator would call me. After waiting a long time, I called again and was told the same thing, BUT noone called me back. I also called the Nogliarre Office, but they said to call the emergency number.

- After several hours no one had called me back. My wife and 11 year old daughter were also with me in the car and were quite upset.

- I then called my friend in Saluzzo (our destination from Turin) as well as our hotel and they also tried to call the emergency recovery number.

- In the end I drove to a car tyre repair garage. They did NOt have a new run flat tyre but they said they would order one which would arrive on Tuesday 25th July. We were due to return the car on Monday 24th July. In the end, they replaced the flat tyre with a normal tyre so at least we could drive to Saluzzo and not be abandoned in Turin.

- They gave me an invoice for the new run flat tyre, BUT they did not want to charge me for changing our tyre to a non- run flat tyre.

- Finally we drove away and within a few minutes the low petrol alarm went off. I was told that the petrol tank was almost full when I signed the office documents, but obviously this was incorrect.

- we then had to find a petrol station to fill up the petrol tank. We finally left Turin and arrived at 8.30pm over 4.5 hrs after picking up the rental car.

This whole episode was awful and I would like to complain about the service we received.

I have sent over 20 emails to various people BUT no-one will help me or give me useful info.

Rentalcars non rilascia fattura. I continui solleciti ottengono sempre la stessa risposta che sono oberati di lavoro. Sinceramente non la consiglio a chi ha bisogno di fattura...il servizio clienti è più una forma che un servizio utile. I contatti sono gentili e disponibili ma è palese che hanno le risposte già scritte e fanno quello che possono. Loro sono cortesi, l'azienda sarebbe da evitare anche in virtù delle note vicende della loro casa madre booking

Rentalcars doesn’t stick to there agreements, not trustworthy at all. It ended up costing a lot to believe rentalcars would help me and fix the problems.

Me estafaron con 300€.
Te piden todo el dinero y a la hora de la hora no te dejan alquilarlo con cualquier excusa para quedarse el dinero.