When I took delivery of the dishwasher, the guys beckoned me into the back of the van, saying, "We'll take it back". Understandable, since it was unboxed, crudely covered in bubblewrap and with the b... もっと見る
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レビュアーのコメントを見てみましょう
Ordered my washer dryer and it came fast. More damage than describe but it worked so I was pleased. However it developed a fault in the warranty period. I have tried contacting them on multiple... もっと見る
Ordered 3 items Smooth transaction Delivered at the time and date agreed Good communication from crew and very helpful on arrival Good quality exactly as advertised Thanks again happy son in... もっと見る
Cost me money to end up staying at home waiting for a package for over two days and when I arrive the courier was very rude on customer friendly. I asked for letting me just use a story to push it fre... もっと見る
企業情報
当該企業による記述
Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!
連絡先
Bath Road,, NE10 0JT, Gateshead, 英国
- 0191 9339933
- hello@renew2u.co.uk
- renew2u.co.uk
3.9
ほぼ満足
134件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 86％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very good product and service.
2026年1月24日
自発的なレビュー
The delivery men were very helpful and…
The delivery men were very helpful and polite 100% customer service
2026年1月29日
Absolutely awful
Absolutely awful.
I purchased a washing machine, my friend who actually fixes them, came to help me,take my old machine, and put the "new" one in. I removed2 transit bolts and even emailed them days and days prior to fitting the new machine in .my friend who's actually a certified engineer,who fixes machines , plumbed it in for me, we have done a short wash on an empty machine and it was all fine.i put a load in to wash and left for work . Came back to the machine out of it's place, broken.. it made a huge hole in my tiles. I immediately called my friend showed him the bolts which had plastic around them, and he knew straight away what the fault was. We flipped the machine and the concrete weight panel is completely loose, the2 screws came out of it and they made a hole in the tiles. The company is blaming me for apparently not taking the transit bolts out. Which is an absolute nonsense as I can even show them the bolts as I never threw them away. The company denying liability, now I'm left with a broken washing machine and broken tiles. But they messed with the wrong person, as I'm actually taking this further and even to court if I have to. SELLING BROKEN MACHINES. £210 FOR NOT EVEN DOING ONE LOAD AND BROKEN TILES.CHEERS. AVOID LIKE A PLAGUE. Needless to say customer service is a joke. You get 1 email a day if you're lucky,impossible to get through them on the phone. Total clowns
2026年2月3日
自発的なレビュー
Everything from how quick it was to…
Everything from how quick it was to purchase then keeping me informed regarding delivery and my washing machine was delivered when I was informed and arrived in perfect working order
2026年1月26日
Damaged Dishwasher Delivered, Poor Customer Support
I am extremely disappointed with my experience with Renew To You. I purchased a refurbished dishwasher which arrived today with a large dent in the middle of the unit. The damage is not cosmetic — it has pushed the internal component at the top down far enough that the top drawer will not open at all, making the dishwasher unusable.
To make matters worse, there is no phone number to contact customer service — only email — which makes resolving an urgent issue like this even more frustrating. I expected much better quality control and customer support, especially for a large appliance. I would not recommend Renew To You based on this experience.
2026年1月21日
自発的なレビュー
Renew2u からの回答
We’re sorry to read your feedback and the situation you’ve described.
To clarify, this appliance was not installed by Renew2U or our delivery partners. All appliances must be installed in line with manufacturer guidelines, including the full removal of transit bolts prior to use. If transit bolts remain in place, or are only partially removed, this can cause significant internal stress during operation which can lead to severe movement and damage.
From the information provided and the symptoms described, this is consistent with transit bolts remaining in the appliance during use.
That said, as a gesture of goodwill and to help resolve the situation, we did offer a collection and full refund of the appliance, despite the above.
We are sorry that you feel dissatisfied with the outcome, however we have acted reasonably and in line with our terms.
Good luck if anything goes wrong
Good luck if anything goes wrong 7 weeks I’ve been waiting for a refund for a dangerous appliance collected by these guys. Countless emails sent including legal and no further along. No customer service no accountability. Avoid!
2026年1月20日
自発的なレビュー
Renew2u からの回答
We’re sorry to hear your concerns and understand the frustration caused.
To clarify, this matter has now been dealt with and your refund has been issued.
For transparency, once appliances are returned, they are booked in, inspected and processed before refunds are completed, which typically takes 7–10 working days from receipt.
We apologise for any inconvenience caused during this process.
Easy straight forward transaction
Easy straight forward transaction, had a couple of queries after delivery (not quality of item)which were easily sorted out with a couple of emails, would purchase again from this company.
2025年12月29日
Absolutely horrible service wound not…
Absolutely horrible service wound not get a reply in days or any news
2025年12月22日
Renew2u からの回答
We’re sorry to hear about your experience.
We aim to provide timely responses to all customers, and our SLA is to respond within 4 working hours. We apologise if this standard was not met in your case, as this is not the level of service we strive to deliver.
Your feedback has been noted and will be used to improve our response times going forward.
Poor
A rather terrible company. I read all the horrible reviews on eBay and decided to give them a chance anyway.
After being ignored for days about my late shipment's tracking information not working, I pressed for an answer. I received a holding reply and I told them that I need the item I ordered so will have to cancel if the information can't be provided. Their answer was to simply cancel my order for me instead of finding out why the shipment was over a week late.
2026年1月6日
自発的なレビュー
Renew2u からの回答
We’re sorry to hear about your experience and that you felt this was the outcome.
To clarify, we currently maintain a 98.6% positive feedback rating on eBay, reflecting the service the vast majority of our customers receive. That said, we do take all feedback seriously where expectations have not been met.
In this instance, when tracking information is not updating as expected, it is typically with the courier and we work to resolve this as quickly as possible. Where a customer advises they wish to cancel if this cannot be resolved, we will act on that request to avoid any further delay or inconvenience.
We apologise if this was not the outcome you were hoping for, but this was actioned based on the communication received.
The delivery service that this company…
The delivery service that this company uses agreed a delivery convenient to me so that I was off work then a few days later changed to a day when o was at work and couldn’t accept delivery so it was a case of take it or leave it so o asked for a refund. You need to sort out your delivery or you will lose a lot more business I’ve gone elsewhere who have arranged a delivery when I’m not at work. I will not buy from you and advise others to stay away as well
2025年12月22日
Renew2u からの回答
We’re sorry to hear about your experience and the inconvenience caused.
We understand how frustrating it is when delivery arrangements change, especially when you’ve made time to be available. This is not the level of service we aim to provide.
We are actively monitoring our delivery partners’ performance and have already brought part of our delivery operation in-house to improve reliability and communication. Alongside this, we are reviewing alternative carriers to ensure a better experience for our customers moving forward.
We’re sorry we were unable to complete your order on this occasion, but we do appreciate your feedback as it helps us improve.
I have had a problem which the first…
I have had a problem which the first rersponse was positive but very slow in acknowledging the next steps.
2025年11月25日
Renew2u からの回答
Thank you for your feedback.
We’re pleased to hear your initial experience was positive, however we’re sorry that the follow up and next steps were not communicated as quickly as expected. We understand how important timely updates are and will take this on board to improve our response times going forward.
If there is anything still outstanding, please feel free to contact us and we’ll be happy to assist.
Delivered a week early
Delivered a week early
Driver was polite and very helpful
Excellent company to deal with
2025年10月31日
We bought graded washing machine
We bought graded washing machine. Graded means new but with some scratches. But they send second hand machine as we found previous customer login in system.
They lied about product to sell
2025年10月24日
Renew2u からの回答
We’re sorry to hear your concerns and would like to clarify.
The items we sell are typically 28 day customer returns. Some may have had light use, while others may not have been used at all. This is why they are graded and sold at a reduced price.
We provide clear images and condition reports on our listings so customers can see the exact cosmetic condition of each appliance before purchase.
We do not misrepresent our products and aim to be as transparent as possible at all times.
First fridge faulty replacement was…
First fridge faulty replacement was more expensive but left with no choice as urgently required - now installed and working well
2025年10月27日
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