Rentcar.gr レビュー 27

Rentcar.gr からの回答

2025年8月6日 に更新

Dear Mr. Tavakoli,

We acknowledge your feedback and regret that your experience did not meet your expectations.

However, we would like to make it clear for future readers that all insurance options and related charges are fully described in our Terms & Conditions (Article 19), which are presented and accepted before finalizing any booking. Optional upgrades are only processed after customer agreement at check-in — not unilaterally.

We have already clarified all relevant points with you directly via email and provided full transparency regarding your signed agreement and the services rendered.

While we respect every customer's right to share their opinion, we strongly disagree with any public characterization that misrepresents facts. We remain available at support@rentcar.gr should you wish to revisit the matter constructively.

Sincerely,
The RentCar.gr Team

Rentcar.gr からの回答

2025年7月23日 に更新

Dear Mr. Tessandori,

Thank you sincerely for your 5-star review and for sharing your detailed experience with us.

We are truly pleased to hear that you enjoyed your holiday in Crete and that the vehicle served you well. Your kind words about our colleague at the desk are appreciated, and we’re glad the check-in process was smooth for you.
However, we deeply regret the misunderstanding and discomfort you experienced during the return of the car. Please allow us to clarify a few important points:

Vehicle Inspection & Photos: While we always aim to take up-to-date photos of each vehicle before every rental, during peak season, we sometimes rely on previous sets of images when damage has not changed. However, our team is instructed to update the report when visual damage is observed at check-out, and any discrepancies should be clearly communicated and documented.

Damage Responsibility: In cases where new damages are discovered at return and not listed in the check-out report, we are obliged to charge for repairs, as per the rental agreement. We understand your concern about signing a declaration, but this is simply a formality required by our insurance provider to document any damage, regardless of fault or how it occurred.

Your Attitude and Kindness: Despite this difficult moment, your empathy and generosity in giving 5 stars speak volumes about your character. We are touched by your thoughtful message, and we assure you that your words have been shared with our staff. Your feedback will help us improve the clarity and transparency of our procedures, especially for first-time renters.

Please feel free to reach out to us directly if you’d like to further discuss this matter or if we can assist you in any way on a future trip. We would love the opportunity to welcome you again under better circumstances.

Warm regards,
Customer Care Team
RentCar.gr

Rentcar.gr からの回答

2025年6月24日

Thank you for giving us once again the opportunity to publicly clarify the facts of this case.

The customer selected the Platinum Insurance package, which includes coverage for underbody, wheels, and glass, with a reduced excess of €350. As clearly outlined in our rental terms—available both prior to and during the booking process—this is not a zero-excess policy. In the event of damage, the customer is responsible only for the pre-agreed excess amount, while the remaining costs are covered by the insurer.

In this specific case, the damage occurred to the rocker panel, an external part of the vehicle’s bodywork. The extent and nature of the damage were evaluated by an independent certified expert (WEDAT.EU). In accordance with the insurance terms, only the €350 excess—already pre-authorized as a deposit—was withheld. The full cost of the repair exceeded this amount and was covered by the insurance company.

To be absolutely transparent, we provided the customer with all relevant documentation, including:

The Incident Report

The Police Report

The Certified Damage Assessment

Additionally, we engaged in 14 email exchanges with the customer to explain the process, share documentation, and provide full support. Therefore, any claims of receiving “no explanation” or of “cut-off communication” are entirely unfounded and false. We can prove this with full written records.

Unfortunately, after the customer’s request for a refund of the €350 excess was denied, we observed what appears to be a coordinated campaign of misleading and defamatory reviews across multiple platforms by the customer and associated individuals. This case has already been forwarded to our Legal Department for legal action, and we are treating the matter with full legal seriousness. We explicitly reserve all legal rights to defend our company and staff against false, malicious, or defamatory statements.

At RentCar.gr, we are committed to transparency, professionalism, and clear communication. We strongly encourage all customers to carefully read the terms of their selected insurance coverage before completing a booking. Should you require clarification or assistance, our team remains available through our official contact channels.

Sincerely,
The RentCar.gr Team

Rentcar.gr からの回答

2025年6月8日

Thank you so much for your kind words and fantastic review! 🌟 We're thrilled to hear that you enjoyed the Toyota Yaris and that our team was there to support you whenever needed. Providing clean, well-maintained cars and reliable service is exactly what we strive for. We truly appreciate your recommendation and hope to welcome you again soon at RentCar.gr!

Rentcar.gr からの回答

2025年2月27日

Dear Panos,
Thank you for your kind words and for rating us 5 stars! We're thrilled that you enjoyed our new cars, professional service, and competitive prices. It was a pleasure serving you, and we look forward to welcoming you again soon. Safe travels!" 🚗✨

Rentcar.gr からの回答

2024年11月20日

Thank you for sharing your experience and your thoughtful feedback! We’re delighted to hear that your rental experience went smoothly and that you found us to be a cost-effective and trustworthy option.

We completely understand that exploring Crete’s beautiful attractions, like Balos Beach, often involves venturing onto unpaved roads. While we strive to accommodate our adventurous customers, we kindly remind everyone to be mindful of our vehicle cleanliness policy. This helps us ensure all our cars remain in excellent condition for the next renters.

We’re glad our team member was understanding in your situation—our goal is always to balance flexibility with maintaining our service standards. Your feedback serves as a helpful reminder for future renters to enjoy their holiday while being mindful of potential extra cleaning charges if the vehicle returns in an exceptionally dirty state.

Thank you again for choosing us and for sharing your valuable insights. We hope to see you again on your next trip to Crete! 😊🚗