Rentola.com - Making property search smarter レビュー 655

Rentola.com - Making property search smarter からの回答

2日前

Hi Viorel,

Thank you for your kind feedback! We’re delighted to hear that Abhinav was able to assist you and resolve your issue.

We’ll be sure to pass on your appreciation — it means a lot to our team.

Kind regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

3日前

Hi Jen,

Thank you for your feedback! We’re glad to hear you found the service helpful and accessible.

We appreciate your support.

Kind regards,
RentolaTeam

Rentola.com - Making property search smarter からの回答

4日前

Hi,

Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating and concerning this situation must be.

Our subscription terms, including the transition from trial to full membership, are outlined during sign-up and in the confirmation email received. However, we’d like to review your account, the charges, and the cancellation issue you mentioned to clarify what happened.

We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and assist accordingly.

Kind regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年4月6日 に更新

Hello Hugo,

We are sorry to hear about your negative experience and the frustration regarding our subscription model and listing accuracy.

To clarify, Rentola acts as an aggregator, collecting data from various external sources to provide a market overview. We do not manually alter addresses; however, we rely on the data provided by the original listing sources. Regarding the subscription, the transition from the €1 trial period to the standard monthly rate is not hidden; it is stated in the terms and conditions that must be actively reviewed and accepted during the registration process to ensure transparency.

We take your feedback seriously and would like to investigate the specific listings you mentioned. We have requested your details through Trustpilot’s secure system and are currently waiting for your response so that we can look into your account and assist you further. As soon as we receive this information, our support team will be able to review your case and work toward a resolution.

Best regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年3月25日

Hello Mona,

Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with our customer service.

We’re glad our team could provide a professional and understanding resolution to your situation. Providing helpful and fair support is a top priority for us, and it’s wonderful to know that we could turn a stressful moment into a positive experience for you. Your review is greatly appreciated and encourages us to continue providing a reliable service for all our users.

Thank you for your patience, and we wish you the very best with your studies and your future housing search!

Best regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年4月8日

Hello Victoria,

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your search and with the subscription process. We understand how important transparency is, and we appreciate you giving us the chance to make things right.

We are pleased that we could connect with you directly to address these concerns. Your feedback as an aggregator user is invaluable to us as we work to improve our platform and the quality of our listings.

Since receiving your contact details via Trustpilot, we have been in touch and have already processed your refund. You should see the funds in your account shortly, if you haven't already. If you need anything else, please don't hesitate to reply to our last email.

Best regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年3月31日 に更新

Hello Ruta,

We are sorry to hear about your frustration regarding the charges and the difficulty you have experienced reaching us.

To clarify, our service begins with a trial period that automatically continues at the standard rate unless cancelled, as outlined in the terms and conditions accepted during registration. While the system requires an active payment method to maintain a subscription, you can cancel at any time through your profile settings to prevent further charges. Once cancelled, no further debits will occur, and you can also request full data deletion via our contact form.

We take your feedback regarding transparency and user control seriously and handle all inquiries through our website’s contact form to ensure they are processed correctly. We have requested your contact details through Trustpilot’s secure system multiple times to resolve the situation, but you have not responded or provided the necessary information. This makes it difficult for us to assist you, but our customer service team remains ready to help if you choose to get in touch.

Best regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年3月31日 に更新

Hello Yann,

We are sorry to hear about your experience and the frustration regarding our subscription model and payment settings.

We would like to clarify that our service begins with a trial period, and the terms—including the automatic renewal at the standard rate if not cancelled—are presented during the registration process and require active confirmation. We provide this information upfront to ensure transparency regarding the transition to a full membership.

Regarding your concerns about payment details, while the system requires an active payment method to maintain a subscription, you can cancel your membership at any time through your profile settings to prevent further charges. Once a subscription is cancelled, no further debits will occur. Additionally, if a user wishes to have all their data permanently deleted from our system, they can request this through our customer service contact form, and we will process it accordingly.

We take your feedback regarding transparency and user control seriously, and we are constantly working to make these processes more intuitive for our users. We have requested your contact details through Trustpilot’s secure system multiple times to resolve the situation, but you have not responded or provided the necessary information. This makes it difficult for us to assist you, but our customer service team remains ready to help if you choose to get in touch.

Best regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年3月9日

Ciao Serena,

grazie mille!

Siamo davvero felici di sapere che hai avuto un'esperienza positiva con il nostro servizio. Il nostro obiettivo è proprio quello di offrire un supporto eccellente a tutti i nostri utenti.

Grazie per aver scelto la nostra piattaforma!

Cordiali saluti,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年3月12日

Hallo Ueli,

vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass unser Angebot und unsere Preisgestaltung nicht Ihren Erwartungen entsprochen haben.

Als Mietaggregator bündeln wir Inserate aus vielen verschiedenen Quellen, um eine möglichst breite Übersicht über den aktuellen Wohnungsmarkt zu bieten. Da sich dieser Markt sehr schnell bewegt, kann die Verfügbarkeit der Angebote schwanken. Wir arbeiten jedoch ständig daran, die Qualität und Aktualität unserer gelisteten Immobilien zu optimieren.

Bezüglich der Kosten möchten wir darauf hinweisen, dass unsere Gebühren und die Bedingungen für die Umwandlung der Testphase in eine reguläre Mitgliedschaft transparent während des Registrierungsprozesses kommuniziert werden.

Wir haben Ihre Informationen über das sichere System von Trustpilot angefordert, um Ihren Fall und Ihr Konto prüfen zu können. Da Sie uns bisher jedoch keine Daten zur Verfügung gestellt haben, können wir Ihr Anliegen derzeit nicht individuell untersuchen. Bitte lassen Sie uns die notwendigen Details zukommen, damit unser Kundenservice Ihnen weiterhelfen kann.

Mit freundlichen Grüßen
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年3月12日

Hello Mika,

We are sorry to hear about your negative impression of our service and the frustration regarding our listings and billing process.

As a rental aggregator, we pull listings from various external sources to provide a broad overview of the market. Because the housing market moves incredibly fast, availability can change rapidly, and we do our best to keep our database as current as possible.

Regarding your concerns about subscriptions and payments, our terms—including the transition from a trial to a standard membership—are presented during registration and must be actively accepted. We only involve third-party services as a last resort when terms are not met, but our goal is always to resolve issues directly with our users first.

We have requested your contact information through Trustpilot’s secure system so that we can look into your specific account and the issues you've raised. However, as you have not yet provided these details, we are currently unable to investigate your case or assist you further. Please provide the requested information so our customer service team can review your situation and work toward a resolution.

Best regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年3月9日

Hello Milton,

Thank you so much for the 5-star review!

We are thrilled to hear that our platform was helpful in your apartment search and that the trial allowed you to connect with so many landlords. Facilitating these connections is exactly what we strive for, and it’s great to know you made the most of the tools available.

We wish you the best of luck with your new home!

Best regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年3月9日

Hello Bongani,

Thank you so much for your kind words and for sharing your positive experience with our support team!

We are thrilled to hear that your case was handled quickly and professionally. While we always strive for transparency regarding our subscription terms, we are happy that our team was able to provide a fair solution and resolve the matter to your satisfaction as a gesture of goodwill.

Your recommendation means a lot to us, and we are glad we could help. Thank you for choosing our platform!

Best regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年3月12日

Hello Becky,

We are deeply concerned to read about the financial situation you've described. We take reports of unauthorized or unexpected charges very seriously and want to help you resolve this immediately.

Please be aware that our service typically begins with a trial period that transitions into a standard subscription if not cancelled. However, if you are seeing charges but your account shows as "free," it is possible that a duplicate account exists or a subscription was started using a different email address.

Regarding your attempts to contact us, our customer service team strives to answer all inquiries promptly. We have requested your information through Trustpilot’s secure system so that we can locate the specific account causing these charges and investigate your history. Since you have not yet provided these details, we are currently unable to take action on your behalf.

Please provide the requested information or respond to our outreach so we can stop any further charges and address your refund request. We are committed to making this right for you.

Best regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年2月19日

Hello Siyakholwa,

We’re sorry to hear about your experience and understand how concerning it must be to see a charge after requesting cancellation.

If a cancellation request was submitted, it is important to verify the exact timing in relation to the renewal date, as subscriptions renew automatically unless cancelled before the next billing cycle. That said, we absolutely want to review this urgently for you.

We have requested your details via Trustpilot’s secure system. Please respond there as soon as possible so our support team can investigate your account, confirm the subscription status, and assist you further.

Best regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年3月4日 に更新

Hello Michelle,

We’re sorry to hear how frustrated and upset you are about this situation.

Each of our country-specific domains and partner platforms operates with its own account system and subscription. If registrations are completed on different domains, separate accounts and subscriptions can be created, and each must be cancelled individually within the respective account before the renewal date.

We understand that this can be confusing, especially if you believed you had cancelled the only active subscription. Please note that access to a website requires registration, but a registered (free) account is not the same as an active paid subscription.

We take concerns about billing and transparency seriously. If you would like us to review the full timeline of your registrations, cancellations, and charges once more, we are happy to do so.

We requested your information through Trustpilot’s secure system, but as we have not received any details from you, we are currently unable to investigate your case or your account history. Should you choose to provide this information, our support team will be ready to look into this matter and confirm everything clearly for you.

Best regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年3月4日 に更新

Hello,

We’re sorry to hear that you feel this way about your experience.

If a subscription is cancelled through the account, no further renewals should occur. If you believe charges were processed after you unsubscribed, this is something we would need to review carefully based on the exact cancellation date and billing cycle.

We also take concerns about unanswered refund requests seriously and would like to look into this for you.

We requested your information through Trustpilot’s secure system, but as we have not received any details from you, we are currently unable to investigate your case or your account. Should you choose to provide this information, our support team will be ready to look into this matter and assist you directly.

Best regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年2月17日 に更新

Hello,

We are sorry to hear about your frustration, but we would like to clarify how our platform and subscription model operate to ensure there is no misunderstanding.

Regarding the charges: Rentola is a subscription-based service. The transition from the initial trial to an ongoing recurring subscription is clearly stated on our payment page before any card details are entered. This information is also detailed in our Terms and Conditions and in the welcome email sent immediately upon registration. The charge is an automated process designed to maintain uninterrupted access to our premium features.

Regarding the listings: Rentola is a property aggregator that collects listings from thousands of sources. While we strive for accuracy, response times are managed by the individual landlords or agencies. If you encounter an unresponsive listing, please use the "Report" button so our team can investigate and maintain the quality of our results.

Regarding your card details: For billing continuity, card details remain linked to an active account. However, once a subscription is cancelled via your profile settings, all future billing attempts stop immediately.

We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.

Best regards,
Rentola Team

Rentola.com - Making property search smarter からの回答

2026年2月17日 に更新

Hello,

We are sorry to hear that you are disappointed with your experience, but we would like to clarify how our service is designed to support house hunters.

Regarding the subscription, we aim for full transparency. The transition from the trial to the recurring membership is clearly stated on our payment page before any details are entered, in our Terms and Conditions, and in the welcome email sent immediately upon registration. We also provide a 24/7 self-service cancellation option in your profile settings so that users remain in full control of their subscription at all times.

Regarding the value of our service, we certainly do not want our users to forget about us! We provide a "Search Agent" tool specifically designed to send automated email alerts for new listings that match your criteria. If you aren't receiving these, we recommend checking your notification settings or your spam folder to ensure you are getting the full benefit of your membership or by contacting our support team so we help help set this up for you the best possible way.

We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.

Best regards,
Rentola Team