Repricer.com レビュー 

136
TrustScore 5段階評価の3.5

3.7

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5つ星のうち1の評価

The repricer is acceptable. The interface it ok. But if you want to cancel they come up with something that you have to cancel 14 days before the end cycle or they will charge another month. Didn't m... もっと見る

5つ星のうち5の評価

We are really happy with our experience with Repricer. It’s easy to use, efficient, and ensures we stay ahead in the market. What truly stands out is the amazing customer support, especially from Kerr... もっと見る

企業が回答しました

5つ星のうち5の評価

Amazing piece of kit we used Feedvisor fro 7 years and switched to these guys not only for price but features/options and functionality. Second to none service, helpful responsive and available t... もっと見る

企業が回答しました

5つ星のうち5の評価

We recently started using Repricer to help us with our Amazon and ebay selling, and we were immediately impressed with the software's features and functionality. However, we were even more impressed... もっと見る

企業情報

  1. ビジネス サービス

当該企業による記述

Find out why and how your competitors are winning against you, then target them with specific rules that make sure you win back the sale. On Amazon, compete differently with FBA, MFN, SFP, Buy Box winners and Amazon itself. Reprice on both catalogue and non-catalogue eBay products.


連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

136件のレビュー

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3つ星
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3.7

すべてのレビュー

(136)

過去12か月のレビュー数: 6

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5つ星のうち1の評価

Be careful, Don't use it

Be careful; this company makes you a lot of promises; as soon as you enter your card number in the details, they will withdraw from your account even without your permission. I cancelled my subscription, but they continued withdrawing money from my account for 2 months, and I told them I would report it to my bank, the software does not work properly, and I pay unnecessary fees, I had to inform the bank to get the money that was withdrawn from my account back, and for this, I had to deactivate my card. I do not recommend using this software at all. You can use Amazon's own Repricer.

2025年1月8日
自発的なレビュー
Repricer.com ロゴ

Repricer.com からの回答

Hi Malihe

Here at Repricer.com we regret hearing about your experience and want to assure you that we take these concerns seriously.

We strive to be transparent with our billing processes. If charges were made after a cancellation request, it was certainly not our intention.

It does look like over the Christmas period the account stayed active and got closed post Christmas and then a refund was issued to you on the 3rd January.

We have thousands of satisfied customers enjoying premium repricing services - far above any free tools out there.


Sincerely,
Repricer Customer Support

5つ星のうち5の評価

good software

good software, experienced help especially Yurii

2024年8月8日
自発的なレビュー
Repricer.com ロゴ

Repricer.com からの回答

Hi Luke,

Yuri and I are delighted to hear you had a good experience with Repricer and our support team here at Repricer.com. Thanks for taking the time to leave this review for us.

Regards
Eamon

5つ星のうち5の評価

Great Amazon Repricer

Easy to use, works well with regular upgrades, responsive and available customer service!

2023年7月31日
自発的なレビュー
Repricer.com ロゴ

Repricer.com からの回答

Hi Bernard. Thank you for this fantastic review. Please let me know if there is any more we can do.

Kind Regards
Eamon

5つ星のうち1の評価

Problematic to Cancel Service

Inform them you want to cancel and they'll tell you that you have to talk to an account manager which is ridiculous. You leave them a reason for cancellatoin and your number and they never call. In the meantime they will continue charging you your subscription rate. You can contact their support team but they can't help - you have to talk to an account manager.
Timeline 2024:
Jun27 Cancellation Requested
Jun27 Response: Account Manager will call soon
Jul15 Charged for another month of service
Jul19 Contacted support, no refund & same response
Jul19 Filed dispute for charges

2024年7月18日
自発的なレビュー
Repricer.com ロゴ

Repricer.com からの回答

Hi Todd,

I wanted to offer my apologies for any poor service or inconvenience you may have received. We strive to make sure any cancellation requests are cancelled out quickly and should comply with our terms and conditions if you would like to send your account email to support and reference this review for the attention of Eamon. I shall look into this immediately.

Kind Regards
Eamon
Customer Support

5つ星のうち1の評価

BE WARNED - Does not Ebay repice like you think or they advertise

BE WARNED: It doesn't Reprice EBAY listings the way they advertise it does.
I was a previous subcriber years ago but stopped due to it not working with Ebay variation listings.

I reached out to them again this year to see if they have improvied it and had a phone call from sales who I described in detail that all our Ebay listings are variation listings (size,colour) and does it now work with those as previously it did not.
I was informed yes no problem so went forward with resubscribing.
After fighting with it for a few days I spoke to support who confirmed my suspicion that it DOES NOT actually work with Ebay Variation listings at all (even when each one has a EAN/UPC barcode so is classed as a catalogue product).
What you have to do is reprice on Amazon and then use the multi channel replicator to copy those prices on Amazon OVER to Ebay.
Of course this is NOT how they advertise it (no mention in on any pre-purchase customer facing information pages)
AND not a ideal situation because

A) We are wanting to pull our listings from Amazon
B) Due to the difference in costs between listing on Amazon and Ebay - the repricing values would not be the same.

As I went into great detail with Sales before purchasing I feel this product was mis-sold to me and will be cancelling our subscription and seeking a refund for the short time I had to use it (and find out it does not work how they said)

EDIT 25/07/24 : After Repricers response below I want to add further information as I don't think their sales team even understand their own product

Again they state that you can EBAY reprice - I have it confirmed by their own support staff that this is not possible you can only replicate the Amazon prices which is not repricing as you need to be able to reprice differntly on Ebay due to different costs.

Quote from their support staff "Bohdan"
Despite the listing being catalogue, I can see that the listing in question is a variation one, which Repricer cannot reprice at the moment. For that, you will have to set up a Multichannel Replicator (given the fact that every variation has a unique SKU, otherwise it won't work).

Edit: 31/07/24
For clarifcation to their clarification
All our listings are buy it now
Our ebay pro seller account was linked to repricer.com
All listings (and variations of that listing) had their own custom label (their SKU)
All variations have either a GS1 UPC or EAN code
All listing variations are colour,size (for clothing) what "certain variations" would you not be able to reprice from that?

2024年6月14日
自発的なレビュー
Repricer.com ロゴ

Repricer.com からの回答

Dear Mr. Davies,

Thank you for your feedback and for taking the time to share your experience. We sincerely apologize for the inconvenience you experienced with our service, particularly regarding the repricing of eBay variation listings.

To clarify, our eBay repricing service requires linking your eBay Pro Seller account to Repricer.com, importing listings with custom labels. However, we can only reprice 'Buy It Now' products, and items need unique custom labels. Our system offers options for both catalogue and non-catalogue products, including replicating Amazon prices to eBay if labels and SKUs match.

We regret any misunderstanding during your discussions with our sales team and understand your decision to seek a refund and cancel your subscription. Please contact our customer support team directly at [customer support email or phone number] to facilitate this process and discuss any further concerns.

Once again, we apologize for any frustration this has caused and appreciate your feedback as it helps us improve our service. We hope to have the opportunity to serve you better in the future.

Best regards,
Eamon Repricer.com customer service team.

EDIT 31/07/24

To clarify we do not reprice certain variations it is a misrepresentation to state that we do not repricer eBay

5つ星のうち5の評価

Ottimo programma

Ottimo programma , assistenza eccellente.
Grazie

2024年5月17日
自発的なレビュー
Repricer.com ロゴ

Repricer.com からの回答

Grazie mille Matteo.

Questa recensione significa molto per noi. Sentire cose così positive e belle su Repricer.com e sul nostro team qui.

Cordiali saluti,
Assistenza clienti Eamon

5つ星のうち5の評価

Great product and support

2024年5月4日
自発的なレビュー
Repricer.com ロゴ

Repricer.com からの回答

Hi Matt,

Its great to hear you love the product and our support services. We'll keep trying to improve and appreciate any feedback you can give us.

Best,
Eamon
CS manager

5つ星のうち5の評価

David turned this massive spaceship…

David turned this massive spaceship full of unlimited options and features to have the repricer do what ever you wanted into a much more manageable program. This repricer really is the best due to all the features it offers as well as the amount of options you have in order to compete for the buy box. If you can imagine what you want, its there.

2024年4月17日
自発的なレビュー
Repricer.com ロゴ

Repricer.com からの回答

Hi Yehuda,

David and the rest of the support team here at Repricer.com appreciate your kind words. We love to help Clients get the most out of what we think is a great product. Please let us know if there is anything else we can help with.

Best,
Eamon

5つ星のうち5の評価

Unlock sales growth with Repricer!!

We've been utilising our Repricer tool for some time now, and while we haven't fully tapped into its potential, we've dedicated time to grasp how it can best aid us.

The support team has been exceptional, patiently addressing my barrage of questions and offering valuable insights and optimisation tips for our Amazon listings. While we haven't ventured into eBay territory yet, if you're seeking a solution to boost sales without the hassle of manual work, I highly recommend giving Repricer a try.

2024年3月19日
自発的なレビュー
5つ星のうち5の評価

Used the 14 day trial and was…

Used the 14 day trial and was exceptionally impressed with the software. Whilst very easy to use the features were extensive (Too many for me to trial in the 14 days!). Overall, the trial was great and we will be upgrading to a paid version.

2024年2月6日
自発的なレビュー
5つ星のうち5の評価

Service

I have used this company since they started and wouldn’t have done so if they hadn’t provided a fantastic service although in fairness, I’ve hardly needed to speak to them because it works like clockwork.

2024年1月31日
自発的なレビュー
5つ星のうち5の評価

Repricer.com is Awesome!

I have been using Repricer.com for over 4 months and my sales on both Amazon and EBay have increased. The site is easy to navigate. Also their support team is wonderful. Fast replies and very helpful

2024年1月18日
自発的なレビュー
Repricer.com ロゴ

Repricer.com からの回答

Hi Jacqueline,

We're delighted to hear about the positive impact Repricer.com has had on your sales across Amazon and eBay. It's great to know that our platform is user-friendly, and we appreciate your kind words about our support team. Thank you for choosing Repricer.com and happy selling!

Eamon
Customer Support Manager

5つ星のうち3の評価

Charged me £199.20 for a month after I…

Edit: Following a few email exchanges, the issue was resolved, leading me to update my initial 1-star rating to a 3-star rating. However, due to the experience I had, I cannot give more than 3 stars. It would be perfect if such issues never occurred. Please refrain from making such huge changes in plan pricing, and if you do, ensure it avoids the busiest time of the year.

Original feedback: Charged me £199.20 for a month after I have clearly asked to downgrade my account. I was paying £87.99 and now suddenly £199.20! Horrible experience.

2023年12月23日
自発的なレビュー
Repricer.com ロゴ

Repricer.com からの回答

Hi Pawel,

I'm glad that we could work this out. We often try and make sure that your pricing reflects our product but we do understand how a company can be sensitive to updates or changes.

If you have any issues that need to be worked out we're glad to discuss anything.

Best,
Eamon

5つ星のうち5の評価

I have been using Repricer.com for…

I have been using Repricer.com for years, and it just gets better and better. I would recommend it to anyone who is serious about selling on Amazon

2023年12月22日
自発的なレビュー
Repricer.com ロゴ

Repricer.com からの回答

Hi Rafal,

Thank you for your continued loyalty and positive feedback! We're thrilled to hear that your experience with Repricer.com has been consistently improving over the years. Your recommendation means a lot to us. Happy selling!

Best
Eamon

5つ星のうち5の評価

Best support I've ever had!

We recently switched over from another repricing software and Kerri made the transition super easy! Any time we have an issue, either she, or one of the other members of the support team, like Maksym or Pavlo, are very helpful and get the issue taken care of as soon as they can.

2023年11月9日
自発的なレビュー
Repricer.com ロゴ

Repricer.com からの回答

Hi Megan,

We're thrilled to have you on board! Switching repricing software can be a challenge, and we're glad to hear that Kerri, Maksym, and Pavlo have made the transition smooth for you. Our support team is dedicated to resolving issues promptly. Thank you for choosing us, and we appreciate your positive feedback

Best

Eamon
Customer Support manager

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