Restlinens レビュー 

Contacted within two days; repeated delays despite 30-day guarantee.

Risk-free trial advertised, but return process repeatedly stalled.

Prompt return request met with weeks of delays.

Sent required photos promptly; still no response within 48 hours.

Multiple contact attempts ignored despite qualifying under return policy.

Pillow sleeps "hard" and goes flat after a short time. Tufted top is very uncomfortable and can be felt under the pillow case. Slept on this pillow 2 nights then reached out to customer service asking for a return authorization. They have ghosted me. I have tried chat (no response), phone (goes straight to voicemail and is full), mutliple emails over the course of two weeks (none responded to). I have met all requirements in the return policy yet they will not respond. Had to get Credit Card company involved. STEER CLEAR!!!!@

I have been attempting a return since December 29 and followed their website instructions, opened a dispute with my credit card and have never been credited. It is now February 16, I returned the product in the original packaging at my expense, no return label or return authorization and nothing. Very poor customer service.

Order is lost. Order placed end of December. Contacted shipping company and they said that the order is no where to be found. TRIED to contact Restlinens to see about replacement or refund and ZERO response. I have sent 8 emails in past 3 weeks, tried their chat (hard to chat when no one is responding), and called. Time to involve BBB.

If I could give Restlinens zero stars I would. Horrible experience. This is a fraudulent, scam company. I ordered 2 queen-sized goose down pillows claiming they provided neck support for side sleepers. The pillows went completely flat providing no support at all. I Awoke with even worse neck and shoulder pain. I tried for 7 weeks to return the pillows but had no response at all from the company. Finally, they sent the return address but offered a 15% credit if I wanted to keep the pillows. Since the nearest UPS store is 45 min away and shipping cost $75, I decided to accept the 15% credit. Their return process also mentions that if I returned the pillows they may not give me ANY refund. Restlinens never credited my credit card as per their 15% offer. DO NOT ORDER FROM RESTLINENS. They are a fraudulent business, will not respond to emails or voice mails.

No one will return your email or call if you would like to return your pillow!!!!!
Save your money!!! The worst!!!!

Sheets are not OEKOtex certified
Sheets are not OEKOtex certified. (no eoko tag which is mandatory.) Thin linen...but it doesn't even feel or look like linen. They claim on website to have "easy returns". But their return policy is anything but easy. I got an email back from them telling me to obtain my own label from the carrier and send it back and that I pay for all fees since it would be going to China. They also said that they are not responsible if they don't get it back in shipping. They also said they would give me 10% back if i don't send it back for my disappointment. They are not reputable at all. You've been warned. I'm out $200 now...not cool. This company is also "Moon and linen"

Thin, not supportive as indicated. I have called 3 times and emailed multiple times with no response to return them.

I don’t like the pillow and wanted to return. I have sent 5 emails to start the return process. I have not received a response yet. The customer service is awful. Do not waste your time and money on this company and the awful pillow

Emailed 4x's for a return. No response, pillow hurting my neck and not right for me.

Getting a refund is impossible and getting a response from E Mail or phone does not happen. The pillow is uncomfortable, goes flat and hardens after a few hours.

I cancelled my order within the cancellation policy and before it shipped. They shipped the pillows out anyway.
When I tried to return it and asked for a prepaid shipping label, all I got was crickets. I had to dispute the charge and after 3 months, I received credit. They NEVER answer their phone, email or chat. They suck at customer service. DO NOT buy from them, they are not located in the US.

This pillow is not what the reviews said..the feathers were poking my husband’s back…i am disappointed

Bought pillow that advertised a 30 day return policy. Pillow is very hard, not comfortable, doesn’t feel like there’s down inside at all!
Cannot get anyone to respond to refund request. Have emailed multiple times, left message on FB that will not “deliver” Very sorry I did business with them.

AWFUL company i have been trying to return these low quality pillows for weeks myself. they do NOT pick up the phone or write back to my 7 emails. TOTAL SCAM!! They do have a store in Denver however trying to get with someone at the Mall to see if they can walk in and talk to one of their crook employees

Company has invalid contact info. Unable to reach out to company with the way they have their contact info.
Trying to do a return and I’m unable to do the return with the pillow that should have been a king pillow but came as a standard pillow. Paid for a king. Company blocked me off of all their social media accounts for questioning them.

Pillow is just basic and has nothing special, but I CAN’T return it! No response to emails, phone calls or chat! Customer service is non existent. Been trying for weeks. Stay away from Restlinen!

It has been a month and I am still waiting for a comforter I have ordered. Nobody is replying to my emails. The phone number on file is useless.
I will need to dispute the transaction with my credit card company.

DO NOT BUY FROM THIS COMPANY.No, Nada, Zilch Customer Service. Phone number states, No one is here to answer the phone right now, then disconnects. It is a Denver, Colorado area code (720)-334-6638. Call 24/7. 30-day guarantee. No one responds to email -address. 30-day guarantee is obviously non-existent. Delivery was delayed and shipped from Dallas, TX, Amazon Fulfillment. Amazon cannot help because I did not order from the Amazon site although, they are sold there. I ordered from the Restlinen website. These pillows are beyond stiff and extremely heavy, so I believe the review above that states it is feathers and not goose down as being correct. I should have read the reviews here instead of believing Restlinen's website, reviews.

These are not 100% goose down filled pillows. They are mostly feather filled. I thought for the advertised price and amazing customer reviews that they would be 100% down filled so I didn't think to dig into the fine print and even after doing so, it states that they are 90% Down, which is grossly exaggerated, my pillows are full of feathers. I still wanted to give the benefit of the doubt and did sleep on the pillows for a couple weeks just to see if maybe I could use them. Unfortunately, the feathers started poking through and my allergies kicked in. Their website states if not 100% satisfied, within 30 days the customer can return the order by contacting them via email to start the return process. I followed their protocol and have even tried calling the number on their website. Half a dozen emails and over a month later, I still have yet to receive a response to any of my emails. The number on their website has a recording that says "this number can't take any calls at this time". I google mapped their address which comes up as a mall on 16th street in Denver, CO. The mall directory has no such store or anything that appears to sell pillows or even anything that would appear to resemble a business office. Not sure if the address is even for a valid location.