Resume Writing Group レビュー 228

TrustScore 5段階評価の4

4.0

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5つ星のうち1の評価

Unprofessional. Difficult to communicate with. Their service was fast, I will say that, but very low quality. After ordering a resume, I wrote to my writer a couple times with additional details and s... もっと見る

企業が回答しました

5つ星のうち5の評価

The process from start to finish was very easy, and the communication was amazing. I was in a crunch to either update my resume myself or outsource it. I found the Resume Writing Group via a Google s... もっと見る

5つ星のうち5の評価

Excellent service, wonderful work, and friendly to deal with. I love the outcome to my resume and cover letter.

5つ星のうち5の評価

I was very impressed with the team at Resume Writing Group. My handler/writer Ryan worked at lightning speed to produce a an appropriate, thorough, and impressive rewrite + redesign of my draft, and t... もっと見る

企業情報

  1. 教育機関
  2. 協会/組織

当該企業による記述

Our resume writing services have won clients jobs with thousands of organizations. We also offer customized cover letters and highly effective post-interview follow-up letters.


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4.0

ほぼ満足

TrustScore 5段階評価の4

228件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 70%に回答しています

通常24時間以内に回答

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5つ星のうち5の評価

New Energy

They did an excelliene job with updating the resume and cover letter. The writers brought new energy to my resume. I highly recommend them.

2020年11月26日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

Thank you Kelvin. Best of luck in your job search.

5つ星のうち1の評価

3 drafts and never close to a usable resume

As I was searching for a new job, I considered the need to update my resume to highlight my skills and make it more of something that would get the attention of potential employers. I signed up with ResumeWritingGroup.com for $120 and sent in what I had. I was clear that I wanted to streamline my work history and highlight the key pieces.

What I received back was none of the things I asked for. They reformatted it...and they had all kinds of typos and grammatical errors. Granted, it was a draft, but it was SO packed with spacing all the way to the edges of the page and a tiny font as the "professional writer" used as he/she didn't streamline anything. They simply tried to rearrange what I already had and add a few words without doing what I had asked.

I wrote back saying that it was too packed and suggested we might need to remove some of the irrelevant items. I got the resume back and the writer had simply removed the oldest pieces of my work history with a note saying that those were irrelevant. Of course, those pieces were key pieces of my management experience, so why would you just delete theme because they were the oldest??

No one would even talk to me for 5 minutes, no one even considered what I requested. All they did was reformat it...which you can do yourself with an online template...and cut key pieces out to make it fit, but the formatting was still awful. I expected more for what I paid and what I asked for. I didn't need a full-blown consultation.

The owner went back and forth with me in a few e-mails, but his best offer was to give me another resume update. By this point, I'd already landed another job...and I did it without using the worthless resume they sent me. They had no clue about proper formatting and what a professional resume should look like. If I already secured a new position without their help, why would I want another resume? And I why would I want a resume from them if they couldn't even come close to producing a usable resume in the first 3 drafts???

You'd be better off saving yourself a couple hundred dollars and downloading a template from the internet than use this company.

UPDATE: The owner has used his cookie cutter response below that he copies and pastes on every other complaint they get. Of course I don’t need a resume now because I found a job without their assistance. The process was dragging out due to total rewrites. Why would I accept an offer of a new resume when I’ve already secured a new job? Why would I go back to them to do a resume if they couldn’t get it right the first, second or third time? Why would I go back to them if they didn’t even make any changes that I requested??? Seriously, read the negative reviews. Their money-back guarantee sounds nice, but it’s worthless if you can actually find the evidence they require.

If they have a 98.4% success rate, then why argue with me about it? Give me my money back and move on. That would’ve gone a long way and I would’ve considered using them in the future. But this small “company” of 2-3 people who claim to do thousands of resumes each month choose to fight. Take my advice, find a respectable company. This one is a sham.

2020年11月24日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

As the owner of Resume Writing Group, customer service and top-notch resumes are my first priority. During our 17+ years of experience helping our customers with their careers, we have continuously worked to ensure we are keeping up with modern resume standards while simultaneously providing the very best service in the industry. Because of our track record, we reached out to this customer immediately upon learning he was dissatisfied with his new resume. We called him numerous times and never received a response. We also emailed him and explained clearly why we wrote the resume the way we did, and we also offered to revise the resume according to his concerns.
Based on our 98.4% success rate, we wrote this customer’s resume with size 10 font and 0.5 margins – both of which are industry standards. However, we were more than willing to make adjustments to the resume to suit this customer’s opinion about what type of resume he wanted.
Additionally, we don’t understand this customer’s comments about not enough being changed on his resume, because the senior writer who wrote the document created a completely new format, an entirely new “professional profile” section and new job descriptions for the customer. Even after our team’s already extensive efforts to help this client, I personally reached out directly as the owner of the company to see what we could do to satisfy him and he refused our offers to provide further assistance. His comment to me was "I no longer need a resume" so give me my money back!
At Resume Writing Group, we will continue to provide the best customer service and resumes at every opportunity so we can continue to help people find work.

Customer revised their review: I do not use cookie cutter responses. This is simply a customer that gained employment while we were working on his resume and decided he wanted his money back. I offered him several options but of course none were acceptable because "he no longer needed a resume" Our money back guarantee is outstanding but we do require that you follow our proven advise. After 17 years of writing resumes we know what works when trying to get a job. I offered this customer a free resume upgrade ($79.00) value that he could use anytime, I also offered him a free 30 minute coaching session ($79.00) value and he declined both. He just wanted a refund because he found a job.

5つ星のうち5の評価

Amazing job on my resume and cover…

Amazing job on my resume and cover letter.. your team is amazing and helped landed my last position.. I will always use your team in the future and have recommended you already to friends .. thanks

2020年11月16日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

Thank you so much Shawn, It was a pleasure helping you and we wish you much success with your career.

5つ星のうち5の評価

Writing Resume and LinkedIn update

Hello,
I wanted to take the time to thank you for your efforts in both composing my resume and updating my linkedin account. Your performance has been very professional and very timely. I will happily recommend your services to others in search of employment.
Sincerely,
James Fausnaught

2020年11月10日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

Thanks you James, It was a pleasure to work with you on your career. We wish you the best in your job search. Please come back again if we can help you further.

5つ星のうち5の評価

Resume was provided much quicker than I…

Resume was provided much quicker than I expected and was very high quality - I would highly recommend using them.

2020年10月29日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

Thanks David, It was a pleasure working with you and we wish you much success.

5つ星のうち5の評価

Quick and did an excellent job

Quick and did an excellent job. Just what I needed and more!

2020年10月27日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

Thanks Sharon. Good luck in your job search and please come back again if we can help you further.

5つ星のうち5の評価

Highly Recommend

Incredibly pleased with the entire process. From the live chat through to the revisions. My resume is much better than something that I could have put together. They were able to reduce from three to two pages, while highlighting my experience in a way that was not visible with my old language and format. Would highly recommend this service to anyone looking for a better resume. Thank you!

2020年10月14日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

Thank you so much. Our writers thrive on these positive reviews and I will pass it along. Please come back again if we can help you with your career. Good luck.

5つ星のうち5の評価

This is my second Resume I have had…

This is my second Resume I have had them do in the last 5 years. Outstanding service on both occasions and I would highly recommend them to everyone. Communication is outstanding with the writers and staff.

2020年10月10日
自発的なレビュー
5つ星のうち1の評価

DO NOT HIRE THE RESUME WRITING GROUP. FIND SOMEONE ON LINKEDIN

Resume Writing Group does not ask enough questions to even begin to make a good resume let alone a federal resume. We have exchanged several emails and they never asked me what I did, they only used my old resume and reworded it.
When I asked about the money back guarantee, I was told I would have to provide proof via fax receipt. Then they suggested for me to purchase another resume from them. NOT GOING TO HAPPEN

Amazing response to deflect!! This is what I am talking about.

2020年10月8日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

No deflection, Just facts. We went above and beyond to try and make this customer happy but nothing we did ever seemed like enough. I know everyone is very stressed during 2020 and we really want to help but we do require our customers to do a bit more than sending their resume to one federal job posting and then request a refund.


During our 18+ years of professional experience writing top-notch resumes for the federal government, we have worked tirelessly to ensure every client gets the best resume.
While helping this client create her new resume, we asked her a series of detailed questions about her past employment, education, target objective, and other information to build a strong resume. When we didn't receive all the information that was needed to build a top-quality resume, we put in the extra effort to reach out to the client directly for a second time and let her know what we still needed. We enabled the client to send us five separate documents, which we compiled into an exceptional federal resume that met all federal government standards and was targeted to the client's objective.

Upon receiving the new resume, the client was able to communicate directly with her writer about any revisions she needed. Our senior writer made the requested revisions promptly. At no point did the client let her writer know that anything was inadequate or faulty with the resume. After multiple attempts to obtain additional information from the client, she refused to provide additional information and wanted us to use her existing documents.

Due to our commitment to customer service, when we learned the client was dissatisfied with her resume, we reached out to her by phone on several occasions to determine what we could do to improve the situation. The client refused to work with us on making changes to the resume or any other offers and insisted that we simply refund her money. As is stated in our guarantee, clients must provide proof that they have actually applied to positions. This client refused to provide proof that she had applied to any positions, so she was not eligible for a refund.

Our team continues to look forward to helping clients obtain positions in their field with high quality resumes and excellent service, and we will continue to assist this client if she needs further assistance.

Sincerely,
Dave Bramlett
Resume Writing Group

5つ星のうち4の評価

Good Job

First, I wanted to say thank you to the Resume writing group because they have done a great job of making my resume look professional. I have landed a job and I am extremely happy about it. I did not give it 5 stars because I believe the prices are a bit high. Yes, you can get updates if you don't find a job and they have a guarantee, but I feel they can be a bit more reasonable on price. Other than that I believe they do a great job on created resumes. Thank you for your service.

2020年10月1日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

That's great news!! We love to hear success stories. Unlike some of our competitors all of our writers are very experienced and are all based in the USA, most have been with us for 10+ years. Good luck in your new career.

5つ星のうち1の評価

Look Else Where

This has been a mind numbing process. First off, note that communication for the most part is done through non-reply tickets and they steer you to their site with passwords and "form" communication. In roughly 36 hours after paying (still can't find the itemized receipt) I received 7-8 emails about their up selling services and marketing referrals. Go to their page to communicate with your resume writer and it is the same thing. Up selling and icons for referrals and gratuities.

When you select your initial service(s) and proceed to checkout you have a surprise: additional costs for how many years you have worked. I had to pay $34.00 extra for my extended work history. Okay, I get that requires more time but be up front about it. Instead you spend 10 minutes on answering questions and then they add this. And again they constantly try to up sell. I hate the junk mail and also wading through the junk to get what I paid for on their site.
So I ordered a cover letter ($69.00) and resume ($153.00) and for some reason they added the $89.00 for linkedin (it took a phone call, chat session and email to get this removed.)
When I received my resume the cover letter was page 3 of the resume. Most job applications require these to be submitted separately. No, problem I have MS Word and can separate them but when I did it screwed up the formatting and color scheme. I requested two separate docs. from my writer and then all heck broke lose. I spent half a day and several emails/agruments trying to get two separate docs. I was first told how to copy/paste (I had already did the exact same thing). Then I was referred to the help archives. Then I informed them that I paid for two docs and just to send them separately. I received one doc. (the cover letter). What a nightmare of customer service with this company. Yes, I made my own revisions and chalked this up as another internet company that's just trying to make as much money as possible and customer service is an after thought. Save yourself a headache and look elsewhere for resume services.

Communicating with these people is a disaster unless you are paying for more services or doing referrals which they constantly remind you about.

2020年9月27日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

After reading this review, we are disappointed to see these comments given our team’s exemplary efforts to provide this client with a great resume and service.

At Resume Writing Group, we are committed to ensuring every customer receives top-notch service. This commitment to service is what enabled us to complete the client’s resume and cover letter within one business day. He contacted us via our live chat service – which requires no password or login and can be accessed by any device – to ask for his LinkedIn profile to be refunded because he mistakenly selected it while placing his order. We responded to his request within five minutes and informed him that the profile writing service would be refunded.

After receiving the resume, the client stated “Thanks for your efforts. The resume looks and reads great.” The client then asked the writer how he could separate the resume document from the cover letter document himself. To ensure the client received a prompt answer, the writer went above and beyond, responding promptly during a Sunday with instructions for separating the documents.

The client was unable to separate the documents himself and immediately demanded that we separate the documents for him or refund his entire purchase. We are of course happy to assist clients with downloading, separating, and opening their resumes, which are provided in simple MS Word format. Our writer immediately separated the two documents for the client.

Upon learning the client was upset, I personally reached out to him to see what we could do to make this a satisfactory service. Regardless of our repeated attempts to help him, the client refused to acknowledge our efforts to improve the service.

Our team of expert writers remain committed to providing exceptional service, the best resumes in the industry, and continued success in helping our clients jumpstart their careers.

Regards,
Dave Bramlett

5つ星のうち5の評価

Great service. Awesome resume

I have been out of work since Covid 19 arrived. I sent them my old resume and they completely revised it and made it look fantastic. I have had two interviews in the 1st week. Great service, Great communication.

2020年9月23日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

Thanks James, We know how hard things are right now in the job market and we are glad we could help you get interviewed. Please come back again if we can help you further.

5つ星のうち5の評価

Excellent service and fast

Excellent service and speedy, concise and correct. What else could I ask for?

2020年9月23日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

Thanks Jill, We are happy to have met your needs. Good luck in your job search.

5つ星のうち4の評価

Great design work, writing & problem resolution

I chose this company after reviewing carefully their website information. They are the only company to offer a guarantee with their resumes and they are mid-line in cost. The were very prompt delivering a beautifully designed and powerfully authored resume. Although there were some snafu's, they directly and quickly resolved them. All communications must be made through email. That was a little frustrating but my issues were resolved within about one hour of submitting my first review. I will be making future referrals to them and using them in the future.

2020年9月15日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

Thank you Becca. All of our writers are based in the United States and can be easily reached via email or in our customer care area. We understand its a very stressful time in all of our lives and we try very hard to respond as quickly as possible even on the weekends. We wish you the very best in your job search.

5つ星のうち5の評価

Make the next step of your career.

The company works exceptionally well to make all services provided look perfect. With several services to help you secure a great job or switch career, their team will do wonders to make it happen for you. I would highly recommend utilizing all their services to have a higher chance of getting your next employment opportunity.

2020年9月3日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

Thank you so much Jean. Our staff strives to provide the highest quality resumes and online profiles. We appreciate the kind words.

Thank you, Dave

5つ星のうち5の評価

I asked the Resume Writing Group to…

I asked the Resume Writing Group to formulate a cover letter that describes and includes the total experience in my related field. I request the cover letter to include this information so that my years of experience, supervisory and management skills are stated. When the cover letter is read by the employer, he or she may direct me in several positions that may be needed to fill.

The Resume Writer staff wrote a professional and informative cover letter to include the aforementioned request.

Thank you
Kenneth

2020年9月2日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

Thanks Kenneth, We appreciate the kind words and you taking the time to write this review. Please come back if we can help you in the future.

Thank you, Dave

5つ星のうち5の評価

I highly recommend this service.

I highly recommend this service. I gave them my current resume, and information on what my intentions were for employment and they created a clean, clear and concise resume within days! I would use them again if need.

2020年8月26日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

Lena,

Thank you for the kind words. Our writers take a lot of pride in providing job winning resumes. Please come back again if we can help you.

5つ星のうち5の評価

Awesome job!…

I recently had a federal resume created by The Resume Writing Group, and I must say that my resume was professionally written and I’m sure it will receive the attention of potential employers. They were professional and responsive to all.of my questions. I would recommend them to anyone seeking employment in a private or government agency.

2020年8月18日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

Thank you Belinda, It was a pleasure to work with you and we wish you the best of luck in your job search. Please come back again if we can ever help you.

5つ星のうち5の評価

I provided them my resume

I provided them my resume, asked them to improve it, write a cover letter and improve my LinkedIn account. Outstanding is the only word that comes to mind. Highly recommended.

2020年7月28日
自発的なレビュー
Resume Writing Group ロゴ

Resume Writing Group からの回答

Thank you Tony. Our goal is to provide each of our customer's with an outstanding resume and matching online profile. We truly appreciate your business and look forward to helping you in the future should you need us.

Thanks Again,
Dave

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