Perfect experience , simple ordering process , frames arrived quickly , good value Super happy to have found the same as my existing but broken frames . Thank you
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Good selection of glasses sent to trial at home. Unfortunately royal mail damaged them on the first try but retrospecced were excellent in dealing with the refund and resending them in a more robust p... もっと見る
Got another pair of glasses from retrospecced, and they came quick, with my prescription. Lovely glasses box and a couple of cleaning cloths. Guilt free designer glasses at an excellent price, and als... もっと見る
Helpful and quick reply to my email re replacing a lens in my sunglasses. Kept me up to date on progress and the glasses were returned in a smart designer case. I could have purchased a new pair mor... もっと見る
企業が回答しました
企業情報
当該企業による記述
Retrospecced sells vintage and preloved designer glasses. Our optician can customise our frames with any lenses for you - making us the perfect choice for your next pair of prescription glasses, glasses with blue light filter lenses, sunglasses or even varifocals! We donate a portion from each sale to global vision charities.
連絡先
4.8
優良
181件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My restrospecced sunglasses - top notch vintage ray ban
My restrospecced sunglasses. While they were described as showing some use they are immaculate imo. Excellent value and swift dispatch.
2024年2月16日
Excellent service
Excellent service, received my prescription glasses within a week. Half the price of my originals.
2024年2月9日
Highly recommended
Would highly recommend this company. Emily was so pleasant and helpful it made the purchase of my glasses really easy! Thank you Emily.
2024年2月14日
Super helpful team
Super helpful team. First time buying specs, I bought the wrong thickness of lens and got a call within 30 mins offering help and saving me money on my purchase. Can't recommend enough
2024年1月26日
Retrospecced からの回答
Thank you so much for sharing your experience Rob. I am glad we managed to make your first time glasses purchase successful. Sometimes it can be overwhelming when you see all the lens options, so we always monitor orders, to make sure you are choosing the best product for your script. Happy glasses wearing!!
Would definitely recommend!
Excellent communication throughout the process, and I'm very pleased with my two pairs of new glasses! Would definitely recommend.
2024年1月22日
Retrospecced からの回答
Super pleased to hear you are happy with both pairs of your glasses. Thanks for sharing your experience. Emily
I received the frames within two days…
I received the frames within two days in great condition for recycling and a big saving on new frames .
Thank you
2024年1月17日
Retrospecced からの回答
Thanks Kevin for sharing your experience. We try to get things dispatched as quick as possible, as we know how exciting it is to try on new glasses once ordered. Thanks again Emily
Love the look
Love the near look to the glasses l am looking for and Emily was fantastic really helpful
2024年1月11日
Retrospecced からの回答
Thanks for the shout out Delores, we really do focus on our customer service and feedback is invaluable to us :-) Emily
The frames I’d been searching for…
The frames I’d been searching for arrived in perfect condition, as promised. Great service!
2023年12月29日
Retrospecced からの回答
Glad we managed to find the frames you were searching for. Happy glasses wearing!! Emily
Why do I have to pay to return the…
Why do I have to pay to return the glasses frames back when I’ve ordered a few for trial? That’s the whole point of this website. And then I also have to pay for the insurance when returning? Makes no sense. I will not use this website again.
2023年12月23日
Retrospecced からの回答
Firstly, we are sorry to hear that non of the frames you ordered meet your requirements. We offer free delivery but not returns, as it is not sustainable for a small business. We recommend that you insure the parcel, as it is your responsibility until it reaches us, but that is ultimately up to you. As soon as we receive your return we will get the refund actioned. Many Thanks Emily, Retrospecced
Fantastic Service - will be using again soon
I have used Retrospecced before as there's a great selection of glasses, it's easy and convenient and best of all it's reducing waste.
The company is under new management and I was a little cautious when placing my order and emailing across with my prescription.
I cannot explain how shocked and happily surprised I was to receive my two pairs of prescription glasses the VERY NEXT DAY. Perfect lenses, amazing frames and absolutely astounding service. My hubby is going for his eye test later this week. We will definitely be ordering the new pairs of glasses from Retrospecced.
2023年12月22日
Retrospecced からの回答
Thank you so much for this wonderful feedback, we really appreciate it. Customer care is incredibly important to us, and we will continue to provide exceptional service. Best wishes, Emily, Retrospecced
Super fantastic service and top class
Super fantastic service and top class, excellent frames. Couldn’t recommend highly enough?
2023年12月15日
Thank you!
The process was smooth, with really excellent (prompt and useful) customer support.
2023年12月4日
Looking back in time
Excellent service and very good customer service will always buy my glasses frames from this company
2023年11月23日
Totally brilliant experience, would recommend to anyone!
Such a brilliant experience! Loved the ease of getting frames to try on and then submitting my prescription. Such a lovely pair of glasses, the joy of knowing they're second hand, and at a great price. Totally recommend!
2023年11月22日
Excellent experience
Excellent experience. Good communication, brilliant variety of frames and when purchasing varifocals was fully supported.
2023年11月17日
Great selection, well made
Great selection, well made, delivered promptly and amazing communication..
Highly recommend..
2023年11月10日
Fabulous items and great customer…
Fabulous items and great customer service. Very pleased and will use again.
2023年9月23日
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