Revive Memories レビュー 

Revive Memories からの回答

2026年7月29日

Hi Steven,

Thank you for reaching out. Please be assured we'll get this resolved.

Could you email help@revivememories.co with "Trustpilot Refund Request", along with the email address on your account and the amount charged? I'll make sure this is looked into personally and your refund is arranged promptly.

Kind regards,
Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月28日

Hi there,

Please be assured your £40 will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this sorted for you promptly.

I'm sorry for the confusion and worry this has caused — we understand how important clarity is when it comes to payments.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月21日

Hi there, please be assured that your refund will be issued. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we will arrange this for you promptly.

I sincerely apologise for the distress this situation has caused you. This falls well short of the standard we aim to provide, and we appreciate you bringing it to our attention.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月14日

Hi there,

Thank you for sharing this feedback, and I'm sorry to hear the experience didn't meet your expectations. I understand how frustrating it can be to see a payment go through that you weren't anticipating, especially at the end of a trial period.

Our trial and auto-renewal terms are outlined and require confirmation at signup, and this is the information our team reviews when assessing refund requests. That said, we take your comments about clarity and communication seriously, and we're always looking at ways to make this process clearer for our customers.
We'd like the opportunity to look into your case personally.

Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll review the charges on your account promptly and fairly.

Thank you again for taking the time to share your experience — it helps us identify where we can do better.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月13日

Hi there,

I'm sorry to hear about your experience, especially that your photo was never created and that you haven't had a response about your refund.

Our subscription and auto-renewal terms are presented and require confirmation at signup, and this is what our team would review when looking into a refund request. That said, if the product simply wasn't delivered, that's something we want to look into directly and make right.

Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll look into this and follow up with you promptly.

Thank you for bringing this to our attention.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月13日

Hi there,

I'm sorry to hear about your experience and the frustration this has caused, especially with multiple charges appearing on your account.

Our subscription and auto-renewal terms are presented and require confirmation at signup, and this is what our team would review when looking into a refund request. That said, we understand your frustration and would like the opportunity to look into the specifics of your case, including the two payments you've mentioned.

Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll review the charges on your account promptly and fairly.

Thank you for bringing this to our attention.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月10日

Hi there,
I'm sorry to hear you feel this way, and I appreciate you sharing your concerns.

We aim to be transparent about pricing throughout the sign-up process, and our subscription terms are presented clearly and require confirmation before proceeding. That said, we understand it can be frustrating if the pricing wasn't clear to you, and we'd like the opportunity to look into this further.

Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll review your account and get back to you promptly.

Thank you again for your feedback — it helps us keep improving.
— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月10日

Hi there,

I'm sorry to hear about your experience, and I understand how upsetting it is to see a charge you weren't expecting, particularly around something as precious as memories of your parents.

Our subscription and auto-renewal terms are presented and require confirmation at signup, and this is what our team would review when looking into a refund request. That said, we hear your feedback about wanting clearer communication on the trial period and billing timeline, and we take that seriously as an area to improve.

We'd like the opportunity to review your case personally. Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll look into the charges on your account promptly and fairly.

Thank you for taking the time to share this — feedback like yours helps us identify where we can do better, both in our communication and our customer experience.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月10日

Hi there,

I'm sorry to hear about your experience and the frustration this has caused, particularly around the refund you were told to expect but haven't yet received.

Our subscription and auto-renewal terms are presented and require confirmation at signup, and this is what our team would review when looking into a refund request. That said, if a refund has already been agreed and hasn't come through, we want to help get that sorted for you as quickly as possible.

Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll follow up on the status of your refund and cancellation promptly.
Thank you for bringing this to our attention.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月9日

Hi there,

I'm sorry to hear about your experience, and I understand how frustrating it is to be charged right as you cancelled, especially in a moment tied to something so personal as a photo of your Dad.

Our subscription and auto-renewal terms, including the billing date, are presented and require confirmation at signup, and this is what our team would have reviewed when looking into your case. That said, we recognise that timing around cancellations can feel unclear, and we appreciate you raising this concern.

We'd like the opportunity to take another look at your case. Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll review the charges and cancellation on your account promptly and fairly.

Thank you for taking the time to share this — feedback like yours helps us identify where we can improve our communication around billing and cancellations.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月8日

Hi Vlada,

Thank you so much for this lovely review! We love hearing that Revive Memories was so easy to use — and even more so that it's helped bring those old photos back to life. There's something really special about giving new meaning to memories that might otherwise sit forgotten.
Thanks again for taking the time to share your experience with us.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月8日

Hi Marion,

I'm sorry to hear you feel this way, and I appreciate you taking the time to share your concerns.

We aim to be transparent throughout the sign-up process, and our terms — including any charges — are presented clearly and require confirmation before proceeding. That said, we understand it can be frustrating if something wasn't clear to you, and we'd genuinely like the chance to look into this further.

Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll review your account and get back to you promptly.
Thank you again for your feedback — it helps us keep improving.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月8日

Hi there,

Thank you so much for the kind words! We're so glad you're enjoying Revive Memories, whether it's for cherished old photos or brand new ones. That's exactly the kind of feedback that makes our day.
Thanks again for taking the time to leave a review!

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月8日

Hi Elena,

Thank you so much for this wonderful review! We're so glad the quality met your expectations and that we could help bring your memories to life. Comments like yours mean the world to our team.
Thank you again for sharing your experience with us.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月8日

Hi Nic,

I'm sorry to hear about your experience and the frustration this has caused. We understand how upsetting it is to see a charge you weren't expecting, particularly for a recurring payment.

Our subscription and auto-renewal terms are presented and require confirmation at signup, and this is what our team would review when looking into a refund request. That said, we appreciate your feedback and understand that your experience did not meet your expectations.
We'd like the opportunity to review your case personally. Please email help@revivememories.co with the subject line "Trustpilot Refund Request" or include a link to your review, and we'll look into the charges on your account promptly and fairly.

Thank you again for bringing this to our attention — feedback like yours helps us identify where we can improve, both in our communication and our customer experience.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月4日

Hi Ms Davies,

Thank you so much for sharing this— it truly means a lot to us. Moments like the one you described are exactly why we created Revive Memories, and hearing that it brought you both joy and tears is the kind of feedback that stays with our whole team.

Thank you again for taking the time to share your story. It’s an honour to be part of moments like this for you and your family.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月2日

Hi there,

I'm sorry to hear about your experience and the frustration this situation has caused. We understand how concerning it is to still be waiting on a refund, and even more so to see a second payment taken in the meantime.

Our intention is never to take payment without providing the service customers expect, and we strive to make our billing process as clear and straightforward as possible. That said, we appreciate your feedback and understand that your experience did not meet your expectations — and that this has not yet been resolved.

We'd like the opportunity to review your case personally. Please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we'll investigate the matter promptly and fairly, including the two payments and the photo upload issue you mentioned.

Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年7月2日

Hi there,

I'm sorry to hear about your experience and the frustration this has caused. We understand how upsetting it is to see a charge you weren't expecting, particularly for a recurring payment.

Our subscription and auto-renewal terms are presented and require confirmation at signup, and this is what our team would have reviewed when looking into your refund request. That said, we appreciate your feedback and understand that your experience did not meet your expectations.

We'd like the opportunity to review your case personally. Please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we'll look into the charges on your account promptly and fairly.

Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年6月29日

Hi there,

I’m sorry to hear about your experience and the frustration this situation has caused, Slavisa, particularly given how distressing this was for you. We understand how concerning unexpected automatic payments can be, especially when they don’t feel clearly disclosed at the time of purchase.

Our intention is never to mislead customers, and we strive to make our billing terms and subscription details as clear as possible during signup. That said, we appreciate your feedback and understand that your experience did not meet your expectations.

We’re glad to hear your refund was processed and that the matter has been resolved. If anything else comes up, please don’t hesitate to email help@revivememories.co and we’ll be happy to help.

Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.

— Emma
Customer Support Team Lead

Revive Memories からの回答

2026年6月28日

Hi Jennifer,

Thank you for your message.

Our intention is never to mislead customers, and we strive to make our billing terms and subscription details as clear as possible during signup. That said, we appreciate your feedback and understand that your experience did not meet your expectations — and that you feel your issue has not yet been resolved.

We’d like the opportunity to review your case personally. Please email help@revivememories.co with the subject line “Trustpilot Refund Request” or include a link to your review, and we’ll investigate the matter promptly and fairly.

Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve both our communication and customer experience.

— Emma
Customer Support Team Lead