Richmond Motor Group - Guildford Hyundai レビュー 

729
TrustScore 5段階評価の5

4.9

Guildford Hyundai, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We dealt with Elliott who did everything to meet us on a deal that we could afford. He explored many different options to make it work, was open and transparent throughout the process. We ended u... もっと見る

企業が回答しました

5つ星のうち5の評価

My experience in dealing with Elliot i have to say was fantastic..he was not pushy no hard sale ..he made my experience so stress free ... all the sales team are very helpful.. very polite n welcoming... もっと見る

企業が回答しました

5つ星のうち5の評価

Very helpful and insightful knowledge of what customer looking for. Nothing hidden about car history. So professional and always there to help you. Not to forget Abgail and Baz were so professional an... もっと見る

企業が回答しました

5つ星のうち5の評価

We have received excellent service from Elliott Falkner. He has provided very friendly and professional advice throughout the whole process of obtaining our new car and in fact we are now the proud o... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 車検場
  3. ハイヤー サービス
  4. ヒュンダイ ディーラー
  5. シュコダ ディーラー
  6. 中古車ディーラー

当該企業による記述

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


連絡先

  • Guildford Hyundai, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, 英国

  • 01483 317 317

4.9

優良

TrustScore 5段階評価の5

729件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(729)

過去12か月のレビュー数: 1,657

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very happy with my i20

Very happy with my i20, with help from Elliott - very knowledgable and an easy process!

2025年12月11日
自発的なレビュー
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're happy to hear that you found the process easy and are very happy with your i20. We appreciate your positive feedback and thank you!

5つ星のうち5の評価

Purchase of new Tucson N line


We reckon that we would have been one of Nic Martin’s first customers back in 2015 when we bought our first Hyundai. So there we there we were yesterday taking possession of number 6.
It is a pleasure dealing with Nic - efficient, helpful, friendly and courteous - a credit to your Company

2025年12月10日
自発的なレビュー
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're happy to hear that you've consistently had such positive experiences with us since 2015. It's great to know that you appreciate the efficient, helpful, and friendly service you've received. We appreciate your continued loyalty and thank you for your feedback.

5つ星のうち5の評価

Still best of the best by far !!

So I was helped by Elliott Falkner when I was looking to upgrade my Hyundai i10. He went through all the options, including costs, and payment options. Knows his stuff !!

Back to Mr Elliott Falkner ! Very Professional, and got the knowledge. Very easy to talk to, and excellent customer facing.

It was a pleasure dealing with Elliot, and will be back when I upgrade my car.

2025年12月1日
自発的なレビュー
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're happy to hear that you found our team member helpful during your car upgrade. We appreciate your kind words regarding the professionalism and knowledge displayed. We look forward to assisting you again in the future!

5つ星のうち5の評価

Good experience .

Arrived at the Guildford branch unsure about exactly what we wanted and unsure about EV cars. Elliot introduced himself and from day one i felt reasured that i was in safe hands. Elliot was proffestional, polite, friendly and approachable . He was also very knowledgeable , and no question was too difficult to ask. We were carefully guided through all the options for the spec and price range we were looking at. Having never driven an automatic before, or EV car, Elliot was very flexible with his time and offered us plenty of time to test drive on 3 occations . There was no pushy sales work, and i think the company are aware there really is no need, when confident in their product.
The entire process from day one of walking into the sales room , to taking my EV car home , was completly smooth . All staff members were polite and made sure we were always taken care of. Thanks Elliot for a great experience , and for everything you did in the process of buying our car.

2025年12月5日
自発的なレビュー
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're happy to hear that you had a smooth and reassuring experience at our branch. We appreciate your kind words about our team member's professionalism, knowledge, and dedication to helping you find the perfect EV. We're glad we could support you through your purchase. Thank you for your positive feedback!

5つ星のうち5の評価

Hyundai Richmond Car Purchase with Elliott

Welcomed by Elliott on arrival, was courteous and hospitable while offering us a drink late on a Sunday afternoon and assisted us in our search for a car which fit our spec, price point and requirements. He trusted us on a test drive and carefully took us around our options, prices and availability. All in all, a great experience with a dealer who still understands what customer attention means! Great job Elliott

2025年11月30日
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

Dear Mrs Milner, we're over the moon to know you enjoyed your car-purchasing experience so much! Thank you for choosing Richmond Hyundai in Guildford, and we wish you many happy miles ahead!

5つ星のうち5の評価

Serviced at Guildford branch.

I recently had my vehicle serviced at the Guildford branch and was looked after by Sean, my service manager. From start to finish, he was excellent. Sean kept me fully informed about what was happening throughout the process, which gave me real peace of mind. He was always pleasant, approachable, and genuinely easy to deal with.

Great service all round — thanks, Sean!

2025年12月1日
自発的なレビュー
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're happy to hear that you had a positive service experience at the Guildford branch. It's great to know the service manager kept you informed throughout the process. We appreciate your kind words and are grateful for your feedback.

5つ星のうち5の評価

Thrilled with my new car!

Was so lucky to be in the right place at the right time and find my perfect car. Elliott was so helpful, personable and efficient in helping with the sale and purchase. Thrilled!

2025年11月1日
自発的なレビュー
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're happy you found your perfect car! It's great to hear that the purchase process was efficient and helpful. Thank you for sharing your positive experience with us.

5つ星のうち5の評価

Elliot and Baz were extremely…

Elliot and Baz were extremely professional, giving us good advice and guidance every step of the way in helping us choose our new car. This is the second car we have purchased through Richmond, we are very happy with the service and professional approach of all involved.

2025年11月27日
自発的なレビュー
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're happy to hear that you found our team professional and helpful during your car selection. We appreciate your continued business and are glad you're satisfied with our service and approach. Thanks for your feedback!

5つ星のうち5の評価

We recently purchased a car from…

We recently purchased a car from Richmond Motor Group Guildford, and dealt with Elliot Falkner, who was extremely helpful and knowledgeable, a very good experience

2025年11月22日
自発的なレビュー
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're happy to hear that you had a positive experience purchasing a car. We appreciate your kind words regarding the assistance you received; thank you for your feedback.

5つ星のうち5の評価

Great service, professional and personable

Great service. Very professional but also very persable. Good knowledge of car and very helpful in wanting to do the job correctly e.g. wanted to valet car first as i viewed the car at short notice and it wasn't ready to be putchased that day. Filled the car with petrol and even included matts. Also great in giving instructions and explanations to steps i needed to take with insurance and registering the car for tax. with other forms needing signing etc. Before driving the car home. Thank you Adrian and I'm extremely pleased with my new (ish) Hyundai car and the service and help received from the garage! :-)

2025年11月30日
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're delighted you had such a positive experience! It's great to know the assistance with your new car, including the extra effort to prepare it and explain the necessary steps, was helpful. We appreciate your feedback and are pleased you're happy with your Hyundai.

5つ星のうち5の評価

A freindy and quick service and helpful…

A freindy and quick service and helpful and answer all the questions i wanted.

2025年11月26日
自発的なレビュー
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're happy to hear that our service was friendly and quick, and that we answered all your questions helpfully. Thank you!

5つ星のうち5の評価

Great car buying experience!

Great car buying experience!
Elliott was very knowledgeable and confidently answered all of the questions that I had which he did in a really friendly manner. During the whole process he was totally non-pushy which was very important to me. Thank you Elliot.

2025年11月27日
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're happy to hear that you had a great car buying experience. We appreciate that our team member's knowledge and non-pushy approach were important to you. Thank you for your positive feedback!

5つ星のうち5の評価

Excellent customer service

Baz and Sam were absolutely fantastic from the very beginning. When I called to book an appointment, Sam answered immediately and was so welcoming. We weren’t sure which car would be right for us, but Baz provided excellent guidance and made the decision easy. Both of them went above and beyond to ensure the whole experience was seamless and enjoyable. Thank you for making it such a positive and memorable process!

2025年11月12日
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're happy to hear that your experience was seamless and enjoyable. It's great to know that the guidance provided helped make your decision easier. We appreciate you taking the time to share your positive feedback!

5つ星のうち5の評価

Easy to book an appointment great service from Abbey and phone…

Easy to book an appointment and phone back with follow up questions. We dealt with Abbey at Guildford and she was very friendly, helpful and patient. She always got back to us when she said she would. Would definitely go back to them/her again.

2025年11月22日
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're happy to hear that booking was easy and our team provided helpful follow-up. We appreciate your kind words regarding our friendly and patient service. Thank you for your feedback; we look forward to assisting you again.

5つ星のうち5の評価

Friendly

Friendly, courteous and efficient salesman who handled everything including the changeover in an easy manner.

2025年11月24日
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're happy to hear that the salesperson was friendly, courteous, and efficient. We appreciate you taking the time to share your positive experience with us.

5つ星のうち5の評価

We purchased a Genesis GV70 last week…

We purchased a Genesis GV70 last week from Richmond Motor Group in Guildford - our first excursion into fully electric driving! We are absolutely loving the car and wanted to thank Jethin in particular for his enthusiasm, extensive knowledge of the vehicle and his help in finding us a car with the exact specification we were looking for. As well as being able to answer all our questions, we felt he went the extra mile to make everything perfect for us at handover. Thanks Jethin!

2025年11月13日
自発的なレビュー
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're so glad you're loving your new car and your first electric driving experience! We appreciate your kind words regarding the assistance you received. It's great to hear that our team member's knowledge and dedication made the handover perfect. Thank you for your feedback!

5つ星のうち5の評価

Amazing experience

Amazing experience Nic was great

2025年11月15日
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're glad you had a great experience. Thank you for your positive feedback; we appreciate it greatly.

5つ星のうち4の評価

Love my nearly new Kona Hybrid

Purchased an approved Kona Hybrid from here. Very happy with the Kona. Had a few issues but managed to get them resolved.

2025年11月3日
自発的なレビュー
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

Hi Andy,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and the concerns you’ve raised. This is certainly not the level of service we aim to provide.

We would really like the opportunity to look into this further and address the issues you’ve mentioned. Please could you email us at customer.service@richmondmotorgroup.com with your full name, contact details, and vehicle registration so we can investigate?

Your feedback is important to us, and we appreciate the chance to make things right.

Kind regards,
Isabelle

5つ星のうち5の評価

Excellent, polite and expert assistance

We eventually chose another brand, but our experience at Hyundai Guildford was top class from entering the modern showroom right through to the test drive and follow up.

Elliot restored my wife's faith and trust in car salesmen. He listened to our requirements, was extremely knowledgeable and was never pushy.

Unlike several competitor brands' showrooms, the feel we got at Hyundai was really customer-focussed. Recommended.

2025年11月7日
自発的なレビュー
Richmond Motor Group - Guildford Hyundai ロゴ

Richmond Motor Group - Guildford Hyundai からの回答

We're glad you enjoyed your experience. It's great to hear that the showroom and test drive met your expectations. We appreciate your recommendation and are so pleased Elliot was able to restore your trust.

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