Artikel an sich sind Top - ABER…. Service in Garantiefällen ist meines Erachtens völlig unzureichend. Mein Futterboot liegt seit fast 1 Monat in den Niederlanden beim Dienstleister für Reparaturen... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I had a mishap with my Fiancé's product while cleaning it for him... Concerned the upcoming marriage wouldn't be upcoming anymore I contacted Ridgemonkey via email and Ridgemonkey David (an awesome... もっと見る
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Absolutely fantastic, I unfortunately lost a couple of silicone grommets on my grilla cook station. Contacted Ridge monkey and asked where I could buy some, and they sent out replacement ones free o... もっと見る
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I’ve been a keen user of my Connect Sandwich Toaster Granite Edition for a couple of years. Never cooked a sandwich in it, but heated pies, cooked a full breakfast, steaks etc. all on our camper... もっと見る
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企業情報
当該企業による記述
Formed in early 2014, RidgeMonkey® is a think tank of like-minded anglers, striving to bring to market a range of thoughtful products that make a difference. In a short time the company has grown from a single idea to a multichannel retailer, selling a top quality and fully encompassing range of terminal tackle, mainlines, powerpacks, gadgets, gizmos and everything in between allowing the everyday angler to take their fishing to the very next level, and more importantly at a competitive price.
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4.4
優良
304件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Instant reply to message and my inquiry…
Instant reply to message and my inquiry has led to a solution Great Products excellent customer service
2025年11月12日
自発的なレビュー
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Excellent communication and prompt…
Excellent communication and prompt resolution to query!
2025年11月11日
自発的なレビュー
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
The bait boat is excellent- a simpleproblems solved
The bait boat is excellent- a simple, no nonsense quality product. You know the quality of a company when you have a problem. Straight away they took responsibility and repaired the boat and then replaced it for a new one without a fuss. Great boat, fantastic customer service and outstanding company!
2025年11月5日
自発的なレビュー
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Excellent customer service from Jess
Excellent customer service from Jess. Swift resolution with a rapid delivery of the replacement. Very happy
2025年11月3日
自発的なレビュー
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Great products backed up with Amazing…
Great products backed up with Amazing customer support.
I am a very happy customer.
2025年11月4日
自発的なレビュー
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Fantastic customer service.
Jess handled my enquiry promptly and I was very happy with the service I received. I love my RidgeMonkey and have used it many times in the short time I have owned it. The fantastic customer service is another reason why I highly recommend their products.
2025年10月27日
自発的なレビュー
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Great service!
Once again the support team at ridgemonkey have come through!
Managed to lose my remote key fob for my Bivvy lite ir. The guys had the replacement in the post within 24hrs of the question being asked.
Not the first time either!
Keep up the great service
2025年10月28日
自発的なレビュー
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
RM Booilie Grinder …
Contacted RM as the kid of my grinder had broken and it’s a pretty dangerous item to use without a lid as any slip your fingers could possibly be cut of or badly damaged , contacted RM to see if they had spare I could buy , reply sorry we don’t stock those , apologise .. and that was it .. not helpful at all no other options or advise.
Regrading me not replying to your email there was actually nothing to respond to I am afraid …
2025年10月29日
自発的なレビュー
RidgeMonkey からの回答
We're so sorry to hear of your disappointment that we've been unable to provide a replacement lid, we didn't hear back from you following our response, however if you're looking for other options please reach out and we'll be happy to help.
Ridge monkey bon service bon matériel…
Ridge monkey bon service bon matériel top 👍
2025年10月30日
自発的なレビュー
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
I Emailed Ridge-monkey about a remote…
I Emailed Ridge-monkey about a remote replacement for a bivvy light I lost, and Jess was straight on it, delivered promptly and well packaged thank you Jess
2025年10月18日
自発的なレビュー
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Always an answer when I send an email
Always an answer when I send an email. It took a bit off time but the problem with the boat is going to be solved at the repair shop.
2025年10月24日
自発的なレビュー
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Brilliant
Great service really quick to respond to my problem thank you ridge monkey
2025年10月20日
自発的なレビュー
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Got it completely wrong asked about a…
Got it completely wrong asked about a pva hopper for my boat, even sent a picture & they sent me a picture of pva bags instead, not helpful
2025年10月17日
自発的なレビュー
RidgeMonkey からの回答
We're so sorry to hear you didn't find our customer service helpful this time. We've found your thread and can see that we didn't receive a picture and your description of the item you required is different to what you've stated here - we've reached out to you to via the thread to follow up and find the part you need.
Was looking for a charger for my bait…
Was looking for a charger for my bait boat to be told they don't sell them ask a supplier and no one got any in so got a £500 bait boat as a garden ornament
2025年10月16日
自発的なレビュー
RidgeMonkey からの回答
So sorry to hear that you're disappointed that we're unable to sell you a charger for your Hunter 750, as the manufacturer we've directed you to purchase this via our retailers as we do not sell directly to the customer.
If you're unable to find what you're looking for, then any USB-C charger can be used to charge your Hunter 750 in the meantime. If you need any further support please reach out.
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Bivvy remote
This was the first time I've spoken to Ridgemonkey, Jess was very helpfull in sorting my query out. The replacement arrived a couple of days later, great service.
2025年10月6日
自発的なレビュー
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Responsive and just sorted it...
Responsive, solution focused and resolved efficiently and delivered what they said they would fast. Easy to deal with - refreshing to be honest!!
2025年10月14日
自発的なレビュー
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Very responsive reply but very unhappy…
Very responsive reply but very unhappy that I'm having to pay for pan handles when the originals were not fit for purpose. We have 2 pans and 4 handles. All handles have failed to some extent after only light use. It may well be that they're out of guarantee period but the nature of campervan gear is that they're only used periodically. As other users have had similar problems I would have thought replacement parts would be provided foc or heavily discounted. By the way - the pans themselves are great. Pete.
2025年10月20日
自発的なレビュー
RidgeMonkey からの回答
Thanks so much for leaving us a review, we really appreciate it!
RidgeMonkey offer spare parts for any manufacturing defects free of charge if the customer is able to provide a receipt confirming that they're still within the warranty period of 24months. Without a receipt, RidgeMonkey charge the delivery fee of £7.20 for small items such as the replacement handles you needed.
We take any feedback very seriously so we can continue to improve, so I have made sure your review is considered by our senior team.
RidgeMonkey からの回答
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
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