RidgeMonkey レビュー 

Customer service via email is absolutely disgusting they don't even reply despite asking a simple question. There is no phone number to get in contact and they don't respond to emails.

Gor company like there's I think it's highly disgusting and ignorance to ignore customers questions and concerns

Had an issue on a newish quad pro stove ,canister thread ng. Parts are on back order so currently still waiting, response was quick and helpful, however still no part.
Update, part now received, excellent response team.

How refreshing to be able to phone a company and have your call answered immediately by an extremely friendly and helpful person, Jessica.
I had a problem with my boat which wasn’t an issue as it has a 2 year guarantee !!!
Problem was quickly sorted.
First class service from start to finish

One word incredible customer care and service,one phone call and everything sorted ,really appreciated your help ,I would totally recommend this company.

Had an issue with a product purchased from a 3rd party.
3party awaiting stock so I contacted Ridgemonkey directly.
Extremely helpful and I had a replacement part from then two days later.
Fantastic service.

Superb rapid customer service. Replacement items sent and delivered within 48 hrs. Awesome

I recently contacted RidgeMonkey for a professional reason, and Jess got back to me super quickly. She was incredibly helpful.

On a personal note, I’ve been loyal to the same brand for all my terminal tackle for over 20 years. But after seeing the incredible rise of RidgeMonkey and even getting the chance to chat with one of their top anglers, it feels like the perfect time to make the switch.

I’m genuinely excited as I write this — I’m waiting for a big box of RidgeMonkey terminal tackle and clothing to arrive today! - Any moment now! The combination of great customer service and the buzz around their products makes me confident this is the right move.

Highly recommended.

The team got my problem solved quickly & got to the bottom of it. Happy with my service & how they helped me.

Had a problem with the handles on my connection sandwich toaster, new ones sent out & problem quickly put right, great customer service no problems.

Very helpful, great communication backed up by great product for a great price.(replacement sandwich pan handles as I had broken mine by mis use)

Jess at Ridgemonkey sorted out a problem I created (I lost a handle- doh). No fuss. No bother. This ridgemonkey is good quality kit and customer service is just as good. Very refreshing

I had an issue of leaving my markapole weights in france, emailed ridgemonkey and a very helpful lady called jess managedcto find me some spares amd delivered really quickly. Jess was super polite amd efficient, she is a credit to ridgemonkey

I have had a few interactions with RidgeMonkey service and staff and each time its a 10 out of 10 from me. Communication and customer experience is key and RidgeMonkey have this in abundance! Staff are excellent and a credit to the RM group

Five star service won a power pack over year and half ago first time of using it wouldn’t charge after a few emails they agreed to post a new unit out to me couldn’t ask for a better service.

Had a pair of broken handles for deep connect. Emailed customer services and provided receipt and photos. New handles sent out the following day. Excellent customer service
Highly recommended

I bought the ridge monkey combo . Because they advertise the ridge monkey as a snack which type toaster I expected the combi to be a snack which type toaster and steamer , it isn’t . You can use it as a steamer , only room really for one person meal but not as a snack which type toaster . You can separate the top from the bottom and use as 2 separate pans but that’s a bit pointless . Very disappointing .

First Class service, I had a problem with my new C-Vault charger as it would only work when plugged into the mains. I contacted customer support via email and corresponded with Jess who was extremely helpful and supportive of my issue, I evidenced my issue and and a replacement was sent out that same day. I have now received my new one which works perfectly.
Thank you Jess and outstanding service fur Ridgemonkey, I would definitely recommend their service. They are way above other companies fir their service compared to others in the same market who I have dealt with before 👍

asked a question for an old product that has subsequently failed due to amount of use its had, shared my question asking for spare handles for one of my pans got a response instantly and will purchase some new ones as and when they come in stock.
pleasant experience with a great outcome.