RidgeMonkey レビュー 

Service Client et après vente, compétent et réactif 10/10

I really like Ridge Monkey's pans, they are great for use in our campervan. We had an issue with the handles, but they remedied the issue right away. Great support for a great product.

Asking for a trust pilot review before responding to my request for help with a recently purchased power bank that simply doesn’t work isn’t going to get many stars I’m afraid. Been 72 hours, no response other than automated

The company is a well run business.very fair and sell only the best. Well done ridgemonkey

Hi,I bought the new hunter 3000 baitboat,I only got it the teatime before I went away the next day for a week fishing,not ridgemonkeys fault it was a last minute purchase,but only had time to charge the batteries and also a spare set up before I set off early morning Saturday.
However on arriving at the lake I pressed the remote and button on the boat it flashed up once and that was it....I had damaged my shoulder and couldn't cast so the boat was my lifesaver,I was fuming and ended up going home leaving my tackle with the lads a round trip of 200miles...I wasn't going to ring you guys as the signal was none existent but had intentions of going straight to ridgemonkey Monday morning but then realised I got it on line at angling direct,so called into the shop at preston where they immediatelyswapped it.....cut a long story short I returned to the lake,it worked and i carried on.
I emailed ridgemonkey to ask about a boat bag suitable for my boat as their's isnt padded enough that came with the boat,and also asked about slowing the boat down,its very fast and thought there maybe a slower speed as it rips rapid through the water a lot of disturbance....unbelievably I forgot to mention the boat not working as I was really pleased about how the boat functioned its fantastic compared to the....well I won't swear but the last boat was an actor +off boatman .....let's not go there,this boat however is a cut above,you guys replied fairly rapid to my question's im impressed with the boat and thanked you for the response to my query. 👌👍👍

Order some of the New clothing range and the fitment is perfect and the quality is excellent.

Excellent service Adam was very understanding and helpful repaired and returned very quickly impressed

Great customer service! Replacement parts sent promptly and without charge on this occasion

One of the handles on our Ridge Monkey sandwich maker got stuck and then broke. The customer service team replied to my email within one hour, that was on the Friday, by Monday afternoon a set of replacement handles were delivered by DHL. Fantastic service 😄 Thanks very much to the Ridge Monkey team. ☺️

My bait boat needed a repair, they got back to me within the hour of sending the email, and got it sent off and repaired all with in a week. top customer service. Fast replys and a good price, half my tackle is there gear top top quality.

I had a a small rubber part missing from a gas stove which I bought from a shop that closed down and not only did I get the rubber feet I got a whole new grill, that’s what you call custom service.
Thanks

Very disappointing. I've had two problems with two different stoves from ridge monkey which are dangerous and unsafe that cost a premium price. The whole experience has put me off buying from ridge monkey in the future.

Fantastic service - Contacted RidgeMonkey about a broken handle, a replacement set was dispatched that day. Can’t fault them. Thanks for a great product and a great service.

Ive lost the remote for my vault bivvy lite and contacted to see if a replacement was available. I received a quick response, and was asked to forward serial number, which was followed by an even quicker response telling me a replacement wasn’t available, and to try a third party part (I’ve contacted 2 now but both say there’s won’t work).
Ultimately the timely response was 5 star, but the outcome not hence the middle of the road 3 stars.

Handles broke, they sent new ones for free and quickly

The RidgeMonkey customer service is excellent! I have had 2 problems with my baitboat, caused be myself and RidgeMonkey sorted the problems out within a few days! Great customer communication. ⭐️⭐️⭐️⭐️⭐️

Got in contact late one night about obtaining a spare part, got back to me the following day an couldnt be more helpful. Superb all round as are there products.

Superb customer services. Sent replacement handles for my sandwich maker the day I contacted them and received them the next day.

No recomiendo comprar ningún bivvi de esta marca .
Tengo un xf1compac y sin toldo ni solución por la marca ,se lavan las manos .. es indígnate que compres un bivvi de 1000€ y la marca no de una solución ,y pagando todo .. no vuelvo a comprar está marca .. lo importante es una marca con un buen servicio postventa y ridgemonkey no lo tiene . Nos toman el pelo a los consumidores ..