this review is to thank caroline rhodes the sales executive who came to our house to go through the options of what we need regarding solar panel and smart installation. price was agreed at the meet... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From the start Danielle spent many hours making sure we had the right system for us. Project manager George followed this up, sorting and solving queries. Ben and Jack the installers worked long and h... もっと見る
Had 8 solar panels fitted with the battery. Thought it would have taken all day but the fitter Ben had it installed very quickly. I'm quite nosey and was asking a lot of questions and he was happy to... もっと見る
This company provided documentation for my Solar Panels. We had an agreement for resolution and they did not do what they said they would do. Repeated missed deadlines. I would AVOID this compa... もっと見る
4.5
優良
79件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 45％に回答しています
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この企業のTrustpilot 利用方法
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Informative & Friendly
Excellent from start to finish. David for the quote (although I’m sure he had better things to do, than be here for nearly 6 hours!!) & to Ben & Greg for the quick installation. Looking forward to some cheap leccy!!!
2026年3月31日
自発的なレビュー
Right NRG からの回答
Fiona, it sounds like you thoroughly enjoyed having David around. We are all wondering how many cups of tea you went through and if we should be topping up the biscuit tin! Glad you are happy with the service provided and we are sure you will save plenty of money
Added a battery to our existing panels…
Added a battery to our existing panels after speaking to a few different companies. Right NRG were the only ones who didn't try to upsell us on a whole new system when we clearly didn't need one. Straightforward quote, quick install, and now we're actually storing what we generate instead of exporting it for pennies.
2026年3月4日
自発的なレビュー
Right NRG からの回答
Thank you for the excellent review! It is always a pleasure to help customers get the absolute most out of their existing setup.
We strongly believe in honest, straightforward advice. If you only need a battery to start seeing real benefits, that is exactly what we will recommend—no unnecessary pressure or upselling. It is brilliant to hear that you are now storing your own energy and putting it to good use.
Thank you for trusting Right NRG with your system, and enjoy the savings!
Smooth and Well Managed Installation
I had a good experience from the start to the end. Mike from the sales team was clear with ever step. He did not pressure me at all, which I liked. Ben and Greg put in the system. They worked well, kept things tidy, and treated the place with respect. The Q Cells German panels look good. Everything goes well with octopus energy. THe myenergy hub helps me see all papers and updates easily.
2026年3月10日
自発的なレビュー
Right NRG からの回答
Thank you for the great review! I am very pleased to hear that Mike made the process straightforward and comfortable for you right from the start.
Ben and Greg take great pride in their work, so it is wonderful to know they kept everything tidy and treated your home with respect. The Q Cells panels are an excellent choice, and it is great to hear they are integrating perfectly with Octopus Energy. We also designed the myenergy hub specifically to keep your paperwork and updates simple to manage, so I am glad it is proving useful.
I will pass your compliments on to the whole team. Thank you for choosing Right NRG, and enjoy your new system!
Great service
Ben came and installed my solar battery, wonderful job and finished it earlier than expected.
2026年3月14日
自発的なレビュー
Right NRG からの回答
Hi Andrew
Thank you so much for the fantastic review! Ben is one of our best installers, if not the best, so it is not surprising to hear that he did a wonderful job on your solar battery installation and even finished ahead of schedule.
We will be sure to pass your kind words along to him—it will definitely make his day! Enjoy your new battery and all the energy savings that come with it.
Warmly,
The Team at Right NRG
Unreliable
Reading these glowing reviews I wonder if there is another company with the same name or these reviews are fake. I had a survey visit book and stayed home waiting for the Surveyor who didn't show up nor did they phone me to advise that they wouldn't be coming. Their office range the following day to discuss and didn't seem to be aware of the failed visit and promised to investigate and ring me the following morning. DIDN'T happen. Since then I have been plagued but a BOT phoning trying to make a repeat appointment. Daytime, night time and weekends including Sunday. When I tell the BOT I need to speak to a human they transfer the call to someone who never picks up. I now tell the BOT to take my name off their contact list. They respond each time that they will but the phone calls keep on coming.
2026年2月10日
自発的なレビュー
Right NRG からの回答
Hello,
Thank you for taking the time to leave this feedback. I completely understand why you would question things after the experience you’ve had, and I want to address your concerns head-on.
First, regarding your missed survey: when you stay at home for an appointment, you expect us to turn up. We take reliability incredibly seriously. While one of our managers did phone you an hour after the missed appointment window to sincerely apologise and offer to rearrange, the fact remains that the original surveyor failed to attend without notifying you. We have a strict zero-tolerance policy for wasting customers' time. Following an internal review, I can confirm that the individual involved was immediately dismissed and no longer represents our company. The glowing reviews you see on our page are earned by our hard-working, dedicated team, and we simply do not tolerate anyone dropping those standards.
Secondly, I want to sincerely apologise for the relentless automated phone calls you received. We have recently introduced a new AI booking system to help us manage customer enquiries, and it is clearly experiencing some severe teething issues. Being hounded by a system that fails to register your opt-out request or to transfer you to a human is incredibly frustrating and defeats the entire purpose of the technology. We are using your exact feedback to get this routing error fixed with our IT department straight away, so it doesn't happen to anyone else.
I have personally double-checked our systems, and your details have been permanently removed from all our contact lists. You will not be bothered by us again.
We know we have lost the chance to earn your business on this occasion, but we genuinely appreciate your honest feedback. It has allowed us to put these internal issues right. We wish you all the very best with your solar project.
Looking forward to lower Electricity Bills
Ben and Greg arrived just after 1pm and by 3pm my new Solar Panels and Inverter were installed. A really speedy job and 2 great guys who were so helpful and friendly. Looking forward to lower Electricity Bills in the future.
2026年2月19日
自発的なレビュー
Right NRG からの回答
Thank you for your kind comments regarding the crew, isn't it brilliant how you are only a couple of hours away from being in control of your energy bills for life?
Best decision we’ve made
Install went well, quick to solve any issues that came up, clear communication though out the process. All the people I dealt with were friendly and professional
2026年2月4日
自発的なレビュー
Right NRG からの回答
Thank you Chris, not every job is perfect but there is no excuse for not going back and putting it right. Thank you for being patient and acknowledging the work of the team.
I ordered from Right nrg but…
I ordered from Right nrg but unfortunately I had to cancel due to unforseen circumstances. I have to say the company was most helpful and returned my deposit. I will most certainly use this company in the future and thank them for being more than helpful
2026年1月30日
自発的なレビュー
Right NRG からの回答
Sometimes it's not a question if wether solar is the right thing to do, it's a matter of timing. We understand that now is not the right time; hopefully, we will work with you in the future.
Technician worked though the weather…efficient installation of solar panels
Technician worked though the weather was bad in order to complete the installation. Installation much quicker than I had imagined it would be. Working area cleared after completion. Would definitely recommend for future projects.
2026年2月11日
自発的なレビュー
Right NRG からの回答
Hi David, thank you for the great review! The weather definitely didn't make it easy, but our team isn't afraid of a bit of rain. We always aim to do a proper, tidy job, so it’s great to hear they had it all installed and cleared away faster than you expected. We really appreciate the recommendation. All the best from the team at Right NRG
Had to cancel the contract through no…
Had to cancel the contract through no fault of the company but this was dealt with really quickly and our deposit returned immediately.
2026年2月5日
自発的なレビュー
Right NRG からの回答
Thank you for sharing your experience and we are glad our staff acted with the professionalism and empathy we expect as a company
We spoke to a few companies before
We spoke to a few companies before, and chose this one because they were knowledgeable and honest, simple as that. And we are also very pleased with the installation and how much money it saves.
2026年2月3日
自発的なレビュー
Right NRG からの回答
Cherry, our team enjoyed working on your project and of course our installers were thankful for the delicacies that came with each cup of tea!
Got this company to add battery to my…
Got this company to add battery to my existing solar setup. Now I actually use the power my solar panels generates during the day. Great addition, should've done this years ago.
2026年1月26日
自発的なレビュー
Right NRG からの回答
Thank you for your kind words, it was a pleasure working with you and if you need us again do get in touch.
Had the system installed 5 months ago…
Had the system installed 5 months ago and we registered some savings in every bill, and looking forward to seeing the difference over the next few months.
2026年1月25日
自発的なレビュー
Right NRG からの回答
Nice job! really good to hear that you are getting the results we would expect you to get, keep those savings coming
One of the best company in Leeds for…
One of the best company in Leeds for solar panel ,my house solar panel installed and maintained by them and they are highly professional and dedicated .
Highly recommended
2026年1月1日
自発的なレビュー
Right NRG からの回答
Means a lot to hear that Nisar, pleased our team delivered to your expectations
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