Ringley have been continuously appaling since they took over the management of an estate in Hertford several years ago. They increased service charges enormously pledging that it was one off due t... ãã£ãšèŠã
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Dilara has been really great at responding to issues we've had with noise in our set of flats - very responsive and pro-active. Thanks very much.
I wanted to take a moment to say a huge thank you to Jonny, the Site Manager at Denham Film Studios. Everything he does for us and for the local community is genuinely appreciated. He is always so su... ãã£ãšèŠã
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Our building Relationship Manager Desiree is a massive asset. Since she arrived a whole raft of issues that had been left for far too long are finally being addressed. She goes above and beyond in her... ãã£ãšèŠã
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Ringley is an independent, award-winning, privately owned business specialising in residential property, with over 20 yearsâ experience and 10,000 homes under management.
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1 Castle Road, NW1 8PR, London, è±åœ
- 020 7267 2900
- solutions@ringley.co.uk
- ringley.co.uk
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Just don't
Ringley routinely skirt the line between deception and fraud. They often play two sides against each other to remove any blame or responsibility while maximising pain for leaseholders. I can list a long string of major offenses but the most recent one is why I am writing this review. After many years of concern, it has finally become official that our development has a major fire risk. The council implemented a waking watch to ensure the area is safe and tenants will not need to be evacuated. The council put up a waking watch and explained clearly to tenants that the responsibility falls on Ringley and the Freeholder to pay. Ringley then told tenants in an email that the council had backtracked and said it was the duty of the Leaseholders to pay. At the same time Ringley told the council that the tenants volunteered to pay the costs with is a lie so big it might be fraud. Luckily for us the council stayed close to the issue and rejected any such claim, even if real, from being a realistic end result. Ringley then quit as Management company the next day. In the 5 years I've been here, you can almost guarantee that at 6pm on a Friday you'll get an email about some bad news not grounded in any reality or legal system, from Ringley. I wouldn't recommend Ringley as a management company and I wouldn't recommend anyone to even work there. They are not well informed on current issues and are likely to be a black mark on your CV
Edit to the reply.
One thing I do have to give credit to Ringley for is their absolute belief in being dishonest and unashamed. Such as Ringley claiming the Freeholder's position being uncertain. It's defined by law. Which apparently to Ringley is merely an opinion. Even though the government has called out Ringley directly for its practices. To be absolutely clear, Ringley resigned as director of Manco on Friday and appointed the Freeholder as Director on Monday. It was an undeniable orchestrated move that has a massive conflict of interest not in favour of the Leaseholders. This isn't my opinion. Please check Company House and their own responses to see just how transparently they are corrupt. They don't care about us. They won't care about you.
2025幎8æ22æ¥
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The Ringley Group ããã®åç
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyoneâs interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholderâs position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company âManCoâ exists solely to protect leaseholdersâ interestsâbut it is funded only by service charges and membersâ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyoneâs support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
⢠Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
⢠Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. Weâre also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Entrapped by Mismanagement â Life Under Ringley
If you are considering Ringley as your property management agent, I urge you to read this with the seriousness it demands. This is not just a reviewâit is a testimony of years lost, trust shattered, and lives deeply affected.
Since 2018, Ringley has handled our development with a troubling mix of neglect and aggression. Communication has been inconsistent, often delayed or unclear. Just as one manager begins to understand the issues, theyâre replacedâleaving us in a constant cycle of confusion and instability. When messages do arrive, theyâre often laced with pressure and threats, demanding payment for fees that many believe have no legal basis.
Critical concerns were ignored for years, despite being repeatedly raised. Now, leaseholders are being forced to pay out of pocket to fix problems that should never have been allowed to escalate. The cost of their inaction is being carried by the very people they failed to protect.
Money meant to keep our development alive was carelessly thrown away. Promises of maintenance and progress dissolved into neglect and confusion. Instead of clear answers, we were met with silence and spin. The result? A community dragged through years of hardship. Leaseholders endured anxiety, lost their savings, and now face the very real possibility of losing their homes.
This is not hyperbole. This is the lived reality of dozens of individuals who found themselves under the control of a company they never choseâand one that treated them with contempt.
Let this review be a warning. If you value your peace of mind, your financial security, and your dignityâlook elsewhere.
2025幎8æ29æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyoneâs interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholderâs position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company âManCoâ exists solely to protect leaseholdersâ interestsâbut it is funded only by service charges and membersâ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyoneâs support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
⢠Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
⢠Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. Weâre also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Deceptive Managing against leasholders unfortunate enough to purchase a defective property
Ringley inherited a defective premises in 2018 and instead of owing up to this initial mistake and working with leasholders to correct their initial mistake, they have spent the intervening 7 years making every effort to obfuscate and dodge every single one of their responsibilities. They work only for the corrupt developers and Freeholders that are responsible for building many of the new builds that have appeared in London of the last ten years. They care not a jot for ordinary leaseholders and have personally been responsible for causing me considerable misery in owning a property the last seven years.
2025幎8æ29æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyoneâs interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholderâs position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company âManCoâ exists solely to protect leaseholdersâ interestsâbut it is funded only by service charges and membersâ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyoneâs support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
⢠Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
⢠Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. Weâre also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Recently moved into the Mailbox
Recently moved into the Mailbox. The entire process has been made so easy and seamless from first viewing to the actual move. Joanne in particular ensured that this was the case. Very happy!
2025幎8æ27æ¥
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The Ringley Group ããã®åç
Thank you for your five star review, it is great to hear about how helpful Joanne was.
7+ years of dealing with utter incompetence
We could honestly write a book about what a terrible management company this is. The way Ringley is run is appalling, gross mismanagement of funds and zero accountability. They use every coercion tactic imaginable to make paying leaseholdersâ lives miserable, including actions that directly impact vulnerable residents.
They have never had leaseholdersâ best interests at heart. If you are unlucky enough to have them as your managing agent, youâll need all the luck you can get.
Edit after Ringley's response:
Just when I thought it couldn't get worse, it does. The first time leaseholders are hearing about the service charge budget would exceed £2m wasnât in a meeting or official letter - it was in this Trustpilot reply. That alone shows the lack of transparency and professionalism by the managing agent.
Ringley claim leaseholders are âdisunited.â In reality, residents have united, taken action, and forced movement on fire safety and defects. Progress has only come because leaseholders, backed by pressure from authorities, pushed it through.
Meanwhile, Ringley have chosen to side with a freeholder who has a documented history of fire safety breaches and leaseholder disputes. Where do their loyalties lie: with the residents theyâre meant to serve, or with a freeholder with this track record?
When there was finally a glimmer of positive news that Ringley would support a Remediation Contribution Order (RCO) â which leaseholders agreed to back in good faith, even though these werenât costs we should ever have to cover, with the hope of recovering them later, they suddenly made a complete U-turn. Overnight, they shifted back to supporting the freeholder in pursuing a warranty claim that has already failed once before. How can continue to support them?
They also were aware about serious structural and fire safety defects for YEARS, issues posing direct danger to life, but failed to act, failed to use protections under the Building Safety Act 2022, and instead pressured leaseholders to pay costs that are clearly unlawful. Only now, with government scrutiny and legal consequences looming, have they started to act, still seeking to pass costs back to residents despite statutory protections and clear government guidance (including from the council and MHCLG) confirming otherwise.
After years of incompetence and gross mismanagement of leaseholder funds, our current state is proof that defects were ignored for years until litigation, our monies mismanaged, and a managing agent that consistently puts residents last. One piece of good news is that the council is now aware of the criminals exploiting leaseholders and putting their lives in danger.
2025幎8æ23æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
At Union Park, Ringley has managed and arranged that which the ManCo (as its Client) has been able to fund.
Understandably with over £15m defects (heating, roofs, balconies, fire issues) and the developer in administration, leaseholders angry with their blighted properties worth £0 have been unwilling to fund their ManCo and so their ManCo has no money to invest in multiple legal actions that are necessary.
Ringley narrowly achieved a 51% vote and collected c£300k in memberâs contributions and has obtained the expert evidence necessary to take forward new build warranty claims, administrator claims and a Remediation Contribution Order claim also.
Sadly, not one leaseholder, nor LB Hillingdon, nor Homegroup have been willing to stand as director of the ManCo. And last week the committee leading the ManCo also became divided and leaseholders at large objected to paying into the budget set to pave a pathway for stage 2 (to use the expert evidence in litigation, and to deal with getting rid of the waking watch and obtaining MCHLG money towards an fire alarm).
MCHLG have spent the last 3 weeks asking the ManCo questions and delaying processing the waking watch relief fund application it appears worried about the solvency of the ManCo.
Friday Ringley managed to get the Freeholder to stand as a director of the ManCo and today this has satisfied MCHLG who have said they will now release the waking watch relief fund money so the alarm installation (already started on Homegroup blocks) can continue.
The Freeholder has decided to massively increase the 30.9.2026 budget further beyond the £2m the committee set. Given the Freeholder does not have to try to satisfy disunited groups of leaseholders, whilst harsh, we expect that the Freeholder will use the evidence procured, and specifications/ tendering of the roofs, balconies and replacement heating system that are all in play. And, hopefully in a few yearsâ time the value of properties at Union Park will be restored.
The assigned cleaner Jermaine alwaysâŠ
The assigned cleaner Jermaine always shows professional and friendly approach and deliver high standards service.
2025幎8æ22æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
At Union Park, Ringley has managed and arranged that which the ManCo (as its Client) has been able to fund.
Understandably with over £15m defects (heating, roofs, balconies, fire issues) and the developer in administration, leaseholders angry with their blighted properties worth £0 have been unwilling to fund their ManCo and so their ManCo has no money to invest in multiple legal actions that are necessary.
Ringley narrowly achieved a 51% vote and collected c£300k in memberâs contributions and has obtained the expert evidence necessary to take forward new build warranty claims, administrator claims and a Remediation Contribution Order claim also.
Sadly, not one leaseholder, nor LB Hillingdon, nor Homegroup have been willing to stand as director of the ManCo. And last week the committee leading the ManCo also became divided and leaseholders at large objected to paying into the budget set to pave a pathway for stage 2 (to use the expert evidence in litigation, and to deal with getting rid of the waking watch and obtaining MCHLG money towards an fire alarm).
MCHLG have spent the last 3 weeks asking the ManCo questions and delaying processing the waking watch relief fund application it appears worried about the solvency of the ManCo.
Friday Ringley managed to get the Freeholder to stand as a director of the ManCo and today this has satisfied MCHLG who have said they will now release the waking watch relief fund money so the alarm installation (already started on Homegroup blocks) can continue.
The Freeholder has decided to massively increase the 30.9.2026 budget further beyond the £2m the committee set. Given the Freeholder does not have to try to satisfy disunited groups of leaseholders, whilst harsh, we expect that the Freeholder will use the evidence procured, and specifications/ tendering of the roofs, balconies and replacement heating system that are all in play. And, hopefully in a few yearsâ time the value of properties at Union Park will be restored.
Yinka is a very pleasant lady who isâŠ
Yinka is a very pleasant lady who is very hard working, she keeps all the external areas very clean. I am happy with her work. Sue M, Chambers Place
2025幎8æ15æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
Thank you for recognising the hard work of Yakinie, from the mobile cleaning team.
Emile Strydom attended today to searchâŠ
Emile Strydom attended today to search for mechanical buzzing in my property.
He found it withing 5 minutes and resolved the issue.
2025幎8æ15æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
It is great to hear that Emile was able to assist with the noise issue your were experiencing.
Happy with the service
Happy with the service. Joanne was friendly and informative and quick to respond to any queries. She was very engaging in her dealings with my family and very knowledgeable.
2025幎8æ1æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
Thank you for taking the time to leave Joanne a five star review, it is great to hear about the great service she provided
Outstanding Start Undone by Recent Poor Service
We moved our estate to Ringley a few years ago, and for a long time the service was excellent â much of that due to Paul S., who brought consistency, professionalism, and genuine care to the role. From resolving long-standing issues to dealing promptly with day-to-day concerns, his approach made a real difference, and it showed in the improvements across our estate. It felt like we were finally being looked after properly.
[Update â October 2025]
Unfortunately, since Paulâs departure, the quality of service has significantly declined. Basic queries now go unanswered, serious security concerns have been left unresolved for weeks without communication, and thereâs been a complete lack of accountability or urgency. Iâve raised these issues multiple times directly with Ringley â both with the new relationship team and via central channels â but Iâve yet to receive any meaningful response.
Itâs disappointing to have gone from a period of real progress to a state where even urgent issues are ignored. I hope the company acts quickly to restore the service levels we previously received â but as it stands, the experience is now extremely poor.
2025幎8æ5æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
Thank you so much for taking the time to share such thoughtful feedback. Weâre delighted to hear how much of a positive difference youâve seen since moving to Ringley, and itâs wonderful to see Paulâs hard work, professionalism, and dedication recognised in this way.
Weâre proud to have Paul on our team, he genuinely cares about delivering great service and building trust with the communities he supports. Knowing that his proactive approach and attention to detail have had such an impact on your estate is exactly the kind of outcome we strive for across all our work.
On behalf of Paul and the whole Ringley team, thank you again for your kind words. We look forward to continuing to support and enhance your community for many years to come.
Bathroom leak repair
Gary as GMV did a paint repair to my main bathroom owing to a leak from above. He was spontaneous when called to review the leak and performed all necessary tests to ensure that the leak was a one off before repainting when it had completely dried.
2025幎7æ10æ¥
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The Ringley Group ããã®åç
Thank you for sharing your feedback. Weâre glad to hear that Gary was able to respond quickly, investigate thoroughly, and ensure everything was properly resolved before carrying out the repair. His attention to detail and care in completing the work are exactly what we strive for. Weâll be sure to pass on your kind words to him.
I have always been negotiating theâŠ
I have always been negotiating the contract with Ethan. He has been very nice and helpful the whole process. Could not finalize the detail this quick without him. The experience has been nice
2025幎7æ28æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
Thank you for sharing your feedback! Weâre so pleased to hear that Ethan was able to make the process smooth and efficient for you. His helpful approach and commitment to great service are exactly what we aim to deliver for every client. Weâre glad you had a positive experience and we truly appreciate your kind words.
Great experience
I have recently concluded my residency at one of their developments and the care and quality of assistance I have received from Nusha has been amazing.
She has been available to answer any inquiries I may have had and has assisted a lot.
Her patience is remarkable.
She has made my whole experience very easy and without worry.
2025幎7æ31æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
Thank you for taking the time to share your experience. Weâre delighted to hear that Nushaâs support and dedication made your residency smooth and worry-free. Her patience, responsiveness, and commitment to helping residents are qualities we truly value, and itâs wonderful to see them recognised. Weâll be sure to share your kind words with her.
A wonderful Welcome to an awesome apartment and life!
So, I moved into the Mailbox on the 11th of July and have loved it ever since. Joanne, who looked after me from initial contact, viewing and progressing through Referencing and handover, was simply brilliant. There was not a question too hard to answer nor a request that was too big to handle. If you're after a first class service in moving into the Mailbox, Joanne is who you need to speak to!
2025幎7æ11æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
Thank you for sharing your experience and for your kind words about Joanne. Weâre delighted to hear that your move into the Mailbox has been such a positive one and that Joanne was able to make the whole process smooth, informative, and stress-free. Her dedication to answering every question and going the extra mile is exactly what we aim to deliver for all our residents.
Weâre so pleased youâre enjoying your new home and look forward to continuing to make your time at the Mailbox a great one.
Jonnie at TDFS
I wanted to recognise Jonnie at TDFS - he was incredible in arranging access to the cinema for a celebration. He was really accommodating and made the whole experience stress free. Thank you Jonnie!
2025幎7æ12æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
Thank you for leaving a five star review for Jonnie, it is great to hear that he was able to assist you with access to the cinema
Kurtis Thomson was a lovely staffâŠ
Kurtis Thomson was a lovely staff member who was super helpful and keen to assist, when visiting my flat. Give that man a bonus?
2025幎7æ11æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
Thank you for sharing such a great review for Kurtis
great flat and very helpful managementâŠ
great flat and very helpful management team.
2025幎7æ9æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
Thank you for leaving a five star review, I have seen that Ethan has been the advisor assisting with your letting
Brilliant team who look after you
Been with Ringley now for over 8 months. They look after you and are there when you need them if you have any issues.
Big shout out to Ethan who is brilliant and goes beyond what is required always making sure I'm happy and there are no issues.
2024幎11æ1æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
Thank you so much for your kind words and for being with us for the past 8 months, we truly appreciate your trust in Ringley! We're so glad to hear that you've felt supported and well looked after. A big thank you as well for highlighting Ethan, we're lucky to have him on the team, and we'll make sure your feedback gets passed along to him. Heâll be thrilled to hear it!
Unresponsive and disorganised
Our experience with Ringley has been pretty disastrous. Our Relationship Manager has changed three times in a year and we haven't even had the opportunity to meet the latest one. Messages are often not replied to. Our building is rarely cleaned. On top of that, they have continually failed to refund costs that are due to us while threatening us with legal action despite clear evidence that the issue is at their end, not ours.
Our former Relationship Manager did provide some pleasant assistance when the flat above began leaking into ours, and the current incumbent helpfully arranged the delivery of recycling bags, but the rest of the experience has been negative.
2025幎7æ4æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
Thank you for taking the time to share your feedback. Weâre very sorry to hear about your experience and fully understand your frustration. We recognise that consistent communication and continuity in management are essential, and we regret the inconvenience caused by the changes in Relationship Managers.
We also apologise for the issues youâve encountered regarding cleaning standards, we will pick this matter up with the cleaner contracted to attend. This clearly isnât the level of service we aim to provide, and weâre taking your concerns seriously. While we're pleased to hear that there were moments of positive support, particularly during the leak incident, we understand this does not make up for the overall dissatisfaction youâve experienced.
Weâd appreciate the opportunity to look into these issues more closely and work towards a resolution. Please feel free to reach out to us directly at quality@ringley.co.uk so we can address your concerns in more detail.
Doug - Prospect maintenance Team
I would like to recognise Doug for his excellent work today. He came to my flat at very short notice and fixed the kitchen leak and improved the tap water pressure. A big thank you to Doug.
2025幎7æ4æ¥
èªçºçãªã¬ãã¥ãŒ
The Ringley Group ããã®åç
We're thrilled to hear that Doug was able to help on such short notice and that you're happy with the work he did. We'll be sure to pass on your thanks to him, heâll be glad to know his efforts made a difference.
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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