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TrustScore 5段階評䟡の4.5

4.5

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5぀星のうち5の評䟡

Love,love, love our amazing tour “ The wonders of China” Thank you Lilian & Olga for all your help in planning our trip !! It was a well organized tour, & the small group of 9 surely made the d... もっず芋る

5぀星のうち5の評䟡

This is my first time booking a tour and I’ve heard good things regarding Ritz Tours. They are definitely a five star travel agency. From the tour guides, to the hotels, and all meals was excellent. I... もっず芋る

5぀星のうち3の評䟡

We also had a poor experience with Olga. She was difficult to get in touch with and not very helpful when we did. Lillian was more helpful. We decided to go two days early and had trouble getting conf... もっず芋る

5぀星のうち5の評䟡

Each day was well organized and the staff assigned as drivers were very knowledgeable. The representative for the tour operator was always available to address any issues. Overall, Ritz Tours put toge... もっず芋る

䌁業情報

  1. ツアヌ オペレヌタヌ
  2. 旅行代理店

Ritz Tours に぀いお

圓該䌁業による蚘述

Welcome to Ritz Tours.

Your perfect vacation at heart.

At Ritz Tours, we have been handcrafting escorted vacations for more than 40 years. Wherever you want to explore, we are experts in guided tours that show you the iconic sights of a destination while immersing you in its history and culture.

A family-run business with an enduring passion for travel, our tours offer a variety of travel styles. We specialize in everything from escorted group tours through to custom-designed private tours for families, couples and friends, together with special interest journeys for groups of like-minded guests.

Our destinations span the globe: jetting you to the world’s unmissable capitals or its most far-flung corners. Soak up the history of great cities like Rome or Paris on one of our tours to Europe. Witness the UNESCO-listed sites of ancient lands such as Egypt or Jordan. Or book one of our luxury tours to laze on a Bali or Maldives white-sand beach or enjoy a guided tour around the wonders of Brazil or the wildlife reserves of Kenya.

Family values and personal service Wherever you travel with us, your tour reflects the traditional family values we have honored since our launch in 1980. We treat you as part of our Ritz family: providing personalized service from the start to the end of your vacation. Along with our attention to detail, professional integrity and first-hand knowledge of the destinations we offer, it means you can be confident of exploring and traveling without any stress or worry.

Every one of our tours is designed with affordability and comfort in mind, too. As well as flexible booking, our vacations include international flights, luxury hotel accommodation and comprehensive sightseeing itineraries with expert guides—giving you excellent value and enabling you to explore at an unrushed pace. Each also comes with enriching cultural encounters and optional tours, letting you delve deeper into your destination than the average traveler.

Whether it’s a thrilling safari to Africa or a memorable journey through exotic Thailand courtesy of our Asia tours, you can travel in comfort and confidence with Ritz Tours.

Asia I Europe I Africa I Middle East I South America

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4.5

優良

TrustScore 5段階評䟡の4.5

312件のレビュヌ

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4.5

すべおのレビュヌ

(312)

過去12か月のレビュヌ数: 24件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

We had very knowledgeable guides

We had very knowledgeable guides. Ritz Tours made me feel safe throughout our stay. I would definitely recommend if you’re looking to travel. Thank you !

2023幎11月7日
自発的なレビュヌ
Ritz Tours ロゎ

Ritz Tours からの回答

Thank you for your lovely review, Crystal! We are delighted to know you had a great trip, felt safe, and found the tour guides very knowledgeable. We hope to see you again very soon!

5぀星のうち5の評䟡

I had a great experience with Ritz


I had a great experience with Ritz tours! My entire trip to Egypt went by with any hiccups and I felt comfortable and safe the entire time. I will definitely be booking my next trip with Ritz.

2023幎11月26日
自発的なレビュヌ
Ritz Tours ロゎ

Ritz Tours からの回答

Hey Andrew,

So happy you had a great trip to Egypt with us! At Ritz Tours, we make it a priority to create enriching and smooth experiences throughout the journey, and we are excited that we hit the mark for you. We can't wait to see where you travel next with us!

5぀星のうち5の評䟡

My first time traveling with Ritz Tours


My first time traveling with Ritz Tours and Maricela Chavez. I was satisfied with the itinerary and had the best time. Will highly recommend and cannot wait to travel with them again.

2023幎11月8日
自発的なレビュヌ
Ritz Tours ロゎ

Ritz Tours からの回答

Thank you for choosing us, Bertha! We are delighted to know you had the best time and loved the itinerary. We cannot wait to see where you travel with us next!

5぀星のうち5の評䟡

Even beat my highest expectations!

Went into this expecting a great experience, and Ritz outperformed my highest hopes!!
 cant give enough kudos to Ritz. First of all, we went with only another couple , who by the way made the trip even better, so wasnt sure if ee were even going to go at all. All the accomodations were terrific for the areas that we were at. The guides were terrific espicially Sanya in Phuket. Definetly the best tour guide I’ve ever had
who ever works/employs him should be very very very happy. Had a memorable experience in every city. Hard to say anything that could have made it better. For us, one day less in Bangkok and one day more in Phuket would have made it even better, and we arent even beach people. Just so much more than beaches in Phuket. So happy with Ritz that booked another tour while still on this one and looking to incorporate more in our travel plans. Defintely go with Ritz. Over 30 yrs in great experiences and continuing. Cant say enough good things. 5****+++!

2023幎11月1日
自発的なレビュヌ
Ritz Tours ロゎ

Ritz Tours からの回答

Hey Gilbert,

Thank you for your glowing review. We are thrilled that you absolutely loved every aspect of the trip and found the tour guides terrific! We take pride in providing outstanding service to every customer here at Ritz Tours, and we're delighted to hear that your visit was no exception. We simply can't wait to see you on your next vacation with us!

5぀星のうち5の評䟡

Trip was well organized, they took care of every detail for you.

It was a wonderful 2-week tour of Europe. Hotel stays, guided tours, etc. were all taken care of by Ritz. It was nice to just enjoy the experience without having to worry about details. Thank you Ritz Tour. Will definitely work with them again.

2023幎10月16日
Ritz Tours ロゎ

Ritz Tours からの回答

Dear Judy,

We sincerely appreciate your positive feedback and are delighted to hear that you had a wonderful 2-week tour of Europe with Ritz Tours. Our goal is to provide a hassle-free and enjoyable travel experience for our valued customers, and we are thrilled to learn that you were able to relax and savor the journey without concerns about the logistics.

It's fantastic to know that our hotel accommodations and guided tours met your expectations and contributed to your overall satisfaction. We take great pride in ensuring that every detail of your trip is well-organized and seamless.

Thank you for considering Ritz Tours for your travel needs, and we look forward to the opportunity to assist you with your future adventures. If there's anything specific you'd like to share or if you have any questions or suggestions for improvement, please feel free to reach out to us. We're here to make your future journeys just as memorable and worry-free.

5぀星のうち4の評䟡

Enjoyed the Tour of all countries very


Enjoyed the Tour of all countries very much.
Our Tour Guide was considerate knowledgable, caring, and kind.
According to our Group, we were comfortable with assessabilities provided.

2023幎9月24日
Ritz Tours ロゎ

Ritz Tours からの回答

Dear Gloria,

We're delighted to hear that you enjoyed your tour of all the countries with Ritz Tours. We greatly appreciate your positive feedback and are thrilled to know that your tour guide was considerate, knowledgeable, caring, and kind. Ensuring our travelers' comfort and accessibility is of utmost importance to us, and we're glad to hear that your group found the accommodations to be satisfactory.

Thank you for choosing Ritz Tours for your travel adventure, and we look forward to serving you on your future journeys.

5぀星のうち1の評䟡

Gems of European Tours

I attend this tour, what I thought would have been my trip of a life time, not only that my dream trip. Unfortunately we did not receive our itinerary until after the trip was paid for. Our host was not available at anytime of the planing to asked question or answer any concerns. We had to reach out to Olga from Ritz's. Our tour guide was very nice and helpful. The tour consisted of 98 people with 3 buses and if you didn't come with anyone you would have been lost. Nothing on Ritz's but our host should have had some kind of meeting with everyone that was attending the trip so that we would have been more familiar with everyone that was traveling. To start off there was too much walking and a lot of us were not prepared for that .There were a lot of elderly people on the trip. The hotels were definitely not what was expected.(no air, tv hot water, small beds, no refrigeration ,far away from everything etc..) no adequate staff to accommodate with your luggage that you had to carry from hotel to hotel. The meals were not French Cuisine as stated (chicken every meal and a lot of starches no green vegetables, didn't even offer sodas to drink, you had to pay for them separate after all the money that was paid out as stated French Cuisine Meals.Ritz's tours planned the trip and they were the cheapest hotels and meal that you could offer and our host didn't bother to check itinerary before hand. I paid for certain tours and did not expected to go on all the other tours. We had NO free time to ourselves to do anything and as I stated we were around nothing at night. We stayed on the buses from sun up to sun down riding all day long jumping off the bus quickly for a bathroom break. I know a couple of people that was on an European Tour the same time I was on mines and their experience was nothing like mine and they were with a GOOD TOURING COMPANY. The BEST feedback I can give moving forward is to give customers the QUALITY OF THE TRIP THEY PAY FOR. I will never travel with Ritz again..

2023幎9月6日
自発的なレビュヌ
Ritz Tours ロゎ

Ritz Tours からの回答

Dear Vernessa,

We genuinely regret that your highly anticipated trip did not meet your expectations, and we sincerely apologize for any inconveniences you encountered during your tour. Your feedback is invaluable, and we'd like to address your concerns.

We understand that receiving the itinerary after the trip was paid for was a significant source of frustration. In cases involving larger groups, such as the one you joined, we work directly with the group organizer, who is responsible for conveying all the necessary information to travelers. Typically, this process ensures that everyone is well-informed about itineraries, flights, tours, and inclusions, which helps eliminate any confusion prior to the trip. We apologize that this process did not function as smoothly as it should have in your case, leaving you feeling unprepared. 

We strive to inform our clients about the nature of our tours, which may involve walking and longer coach journeys. Your suggestion to provide more clarity on the physical demands of the tour upfront is appreciated and will be considered for future tours.

Regarding the hotels, we apologize that they did not meet your expectations. We select hotels based on a number of criteria: standard of service, room quality, location, cleanliness, etc; this almost always results in hotels being located in different areas of the city, as we will aim to select the best quality hotels in that city instead of selecting hotels of varying quality in the same locale. The size of European beds are generally smaller than American beds and are sorry this information was not conveyed prior to departure.


We apologize that the dinner provided in the Parisian cafe did not live up to your expectations and will work towards improving the menu for future tours. 

Regarding your complaint about not expecting to go on all the tours listed on the itinerary, we again apologize that this information was not properly conveyed by the group organizer. On the itinerary, the sights and activities listed are all the tours that the entire group will visit on the trip as this was a fully escorted group tour. 

We are grateful for your feedback and are committed to improving our services. We would like to extend our apologies once again for your experience and invite you to consider joining one of our slower-paced tours in the future, which may offer more opportunities for personal exploration and less coach travel. Thank you for sharing your concerns, and we hope to have the opportunity to provide you with a more enjoyable travel experience in the future.

5぀星のうち1の評䟡

The European Tour September 6 - 17, 2023

The European Tour September 6 - 17, 2023 was the worst trip I have ever experienced.  We are worldwide travelers and was appalled at the way this trip was executed.  Ritz Tours switched flights at the last minute with lower class cheap airlines; we paid for excursions with the tips included, however, received an email for mandatory additional tips at the last minute and were forced to pay even thought Ritz Tour Rep. advised we were not obligated to pay and they were optional; Host was not available after we paid the initial deposit to answer any questions or guide us on the dynamics of the trip.  We had to carry our luggage almost every day.  Ritz tours promised stays at reputable hotels, however, the were not;  hotels did not have adequate air conditioning; did not have refrigerators for guest who had medication that required refrigeration; did not provide wash cloths; most only had twin size beds; did not have any American speaking television shows; were far away from central areas, restaurants or shops for refreshments and did not provide ice and very limited vending machines and did not have adequate staff to accommodate special requests.  Many meals were cold or barely warm and consisted of Chicken, no vegetables other than starchy potatoes or rice, high fat pastries and cakes without regards to dietary restrictions; there were no French Cuisine Meals as stated in the Itinerary; only had options of water, tea or coffee and no alternative drinks; elevators were very small with a long wait to get to your room;  Guests were not provided as much free time as stated in the Itinerary however was forced to ride the bus from sun up to sun down and was only allowed 15 to 20 minutes every 2 hours for restroom and food breaks; driver did not allow any eating or drinking on the bus even though he was selling bottles of water and many of the highlighted attractions were seen while the bus was moving; The Host was not known to many travelers and seemed to not know what was going on and did not seem prepared to handle such a huge turnout.  Our Tour Guide was the only saving factor and this is not about her because she only did what she was paid for and even accompanied a sick guest to the hospital late at night wherein the Host did not accompany, inquire and was not available by telephone in case of an emergency for the sick guest.  I am going back to the destinations without Ritz Tours or anything to do with because I do not feel I got what I paid for and want to enjoy my next experience.  For future travels I would definitely do the research because a lot of the tours were unnecessary and I would have rather had more time to explore and shop rather than all of the excessive walking.  When should we expect the refund on the flights as the ones we rode on only equated to $500 instead of the $1,400 that we spent. You have my mailing address as well as my friend and we expect to see it soon otherwise we will be seeking legal remedies.

2023幎11月4日
Ritz Tours ロゎ

Ritz Tours からの回答

Dear Latrice,

We are very sorry to hear that your experience with the European Tour in September 2023 did not meet your expectations. We are, however, pleased to hear that you had a positive experience with our tour guide, Natalie.

We would like to clarify that the full itinerary, list of tours, hotels, and inclusions were provided to the group organizer. In larger group tours like this, our primary point of contact is the group organizer, who is responsible for disseminating this information to all participants. The organizer typically addresses questions and concerns related to itineraries, flights, tours, and other details to ensure a smooth and well-informed journey. We apologize if you felt unprepared due to any shortcomings in this communication process.

Regarding the physical demands of the tour, we always make it clear to our clients that this particular tour involves a fair amount of walking and longer coach journeys. We aim to set accurate expectations before departure to avoid any surprises during the trip.

We would also like to mention that a French dinner at a Paris café was included in your tour, and we regret that it did not meet your culinary expectations. We acknowledge your disappointment with the 4-5 star hotels, and we're sorry they did not live up to your standards.

We value your feedback, and we would like the opportunity to make amends. In the future, we recommend considering one of our slower-paced tours, which provide more time for individual exploration and fewer coach journeys. We strive to offer a variety of tour options to better suit our clients' preferences.

Additionally, regarding the flight costs, we quoted ticket prices of $1395 per person. The alternative option was purchasing flights on your own; in the end you elected to choose the flights we offered. We strive to be as flexible and as transparent as possible and always offer the option of a land-only tour in which you are able to purchase your own flights.

5぀星のうち5の評䟡

Thank you Ritz Tours!

I just attended “The Best of Japan” tour and had an amazing time! This is the second trip I have taken with Ritz Tours and can’t wait to go on my next one.

I booked my trip to Japan with Lillian and Olga. They both were extremely helpful and answered all of my questions. In addition, they spent quality time with me on the phone to walk me through the trip itinerary and explain the details. Olga recommended I extend my trip which I did. I’m so glad I stayed an extra 4 days and 3 nights in Osaka. The hotel was great and very centrally located. It gave me a chance to explore this amazing city on my own.

For the first 8 days, I visited Tokyo, Kyoto, Nara and Osaka. Jo Jo was our dedicated tour guide and she was great! Jo Jo was very outgoing, enthusiastic, caring and welcomed participation from the tour group participants. She has a big heart and truly cares about everyone who takes part in her amazing tour. 

I have never visited Japan before and did not know what to expect. We made many stops during our very memorable journey which I will never forget. The highlights included Meiji Shrine, Senso-Ji Temple, Hakone, Mount Fuji, taking a bullet train ride from Tokyo to Kyoto, Pure Water Temple, Sagano Bamboo Forest, Todaiji Temple to see the world’s biggest bronze statue of Buddha, Nara Park, Shinsaibashi, Osaka Castle and the floating garden observatory at the Umeda Sky Building to see the breathtaking 360-degree views of Osaka.

The tour was very informative and the food was delicious. But most of all, I thoroughly enjoyed my trip to Japan and highly recommend Ritz Tours for anyone who is interested in taking a vacation of a lifetime. Thank you Ritz Tours!

2023幎10月15日
自発的なレビュヌ
Ritz Tours ロゎ

Ritz Tours からの回答

Dear Steven,

Thank you for sharing your wonderful feedback with us about your recent "The Best of Japan" tour with Ritz Tours. We're delighted to hear that you had an amazing time and that this was your second trip with us. Your kind words mean a lot to our team.

It's fantastic to know that Lillian and Olga provided you with exceptional assistance throughout the booking process, taking the time to address your questions and walk you through the trip itinerary. Olga's recommendation to extend your trip to Osaka clearly added to your experience, and we're thrilled that you enjoyed your extra 4 days and 3 nights there.

Your praise for Jo Jo, your dedicated tour guide, is truly heartwarming. Jo Jo's enthusiasm, care, and inclusive approach to the tour group made your journey even more memorable. We'll be sure to pass along your kind words to her.

We're delighted that you found the tour informative and the food delicious, and that you were able to visit so many incredible places and landmarks during your adventure in Japan. Your list of highlights truly captures the essence of what "The Best of Japan" tour is all about.

We greatly appreciate your recommendation and look forward to welcoming you on your next vacation with Ritz Tours. Thank you for choosing us to be a part of your travel experiences. If you have any more feedback or need assistance with future travel plans, please don't hesitate to reach out.

5぀星のうち5の評䟡

Ritz Tours - Thank You for another Great Experience!

Lilian & Ritz Tours team,
Well, after postponing international travel during the COVID Pandemic, we decided to resume visiting our List of Travel Destinations. Im so glad we are able to experience the world, cultures, religions, scenic views, foods, and way of life.
Thank you for arranging our tours to Indonesia, Singapore, and coordinating the Malaysia tour with Asian Trails Malaysia.
The tours were breathtaking, the accommodations were stunning, and overall the cultural food was appealing and delicious. When we returned to Alhambra we searched online for Malaysian and Indonesian restaurants.
Some of the many highlights were the Temple at the Batu Caves in Kuala Lumpur, the Evening River Cruise in Melaka, the Marina Bay in Singapore, and the stay at the Grand Hyatt on the beach in Bali. The Rice Terraces were expansive and scenic. The Coffee Plantation was a nice outing with the chance to experience the exclusive Kopi Luwak coffee.
The accommodations at the Grand Hyatt resort was breathtaking and the Banyan Tree Hotel was plushfully modern and conveniently located near the hawker food center and connected through a sky bridge to the mall. The Sthala a Tribute Portfolio Hotel was located in a jungle area which was scenic, peaceful, which provide us a relaxing transition into our vacation. The resort offered scheduling with the hotel shuttle service, which was a nice transportation service.
The Tour Guides & Drivers were excellent. Guzman in Indonesia, and Ishak in Malaysia. Ishak, the Private Guide was very knowledgeable of the history, religion, and informative facts of the various sights. Also with the Private Tour we were able to experience and taste more of the cultural delicacies of the area.
Singapore Airlines is an exceptional airlines, one of the best airlines that we have traveled (along with Emirates Airlines).
The Ritz Tour group were very nice people all from Southern California.
Lillian, we are so glad that you are still managing the Ritz Tours Office in Alhambra, and thank you again for making memories for us and experiences that last a lifetime...
Appreciatively,
David & Norma Dreger

2023幎10月8日
Ritz Tours ロゎ

Ritz Tours からの回答

Dear David and Norma,

It brings us immense joy to hear from you and learn about your incredible travel experiences with Ritz Tours as you resume your international adventures after the challenges of the COVID-19 pandemic. Your enthusiasm for exploring the world, embracing diverse cultures, and savoring unique experiences is truly inspiring.

We want to express our heartfelt gratitude for choosing Ritz Tours to arrange your tours to Indonesia, Singapore, and coordinating the Malaysia tour with Asian Trails Malaysia. Your kind words mean a lot to us, and it's our pleasure to have been a part of your journey.

We're thrilled to know that your tours were breathtaking, the accommodations stunning, and the cultural food appealing and delicious. The highlights you mentioned, from the Temple at the Batu Caves to the Evening River Cruise in Melaka, and the stay at the Grand Hyatt in Bali, sound like amazing memories.

Your appreciation for the accommodations at the Grand Hyatt and the Banyan Tree Hotel, as well as the Sthala a Tribute Portfolio Hotel, warms our hearts. We're delighted that our tour guides and drivers, Guzman in Indonesia and Ishak in Malaysia, added value to your experience with their knowledge and expertise.

We couldn't agree more with your praise for Singapore Airlines, and we're pleased that your fellow travelers from Southern California made your journey even more enjoyable.

Lillian and the entire Ritz Tours team in Alhambra are honored to have played a part in creating these lasting memories and experiences for you. We sincerely thank you for your trust and support.

Should you decide to explore more destinations in the future, please know that we're here to assist you in creating more unforgettable travel experiences.

5぀星のうち4の評䟡

We purchased the tour pkg from Ritz but


We purchased the tour pkg from Ritz but the tour was conducted by another company. Regardless, we enjoyed the tour and guide very much. The only disappointment was the hotel in Sun Moon Lake. The website stated Fleur De Chine, Le Meridien Hotel Taichung or similar. We got Sun Moon Lake Hotel which was not even close or similar, it was older and slightly rundown. Other than that, it was fantastic

2023幎10月8日
自発的なレビュヌ
Ritz Tours ロゎ

Ritz Tours からの回答

Dear Sue,

Thank you for sharing your feedback with us regarding your recent tour experience. We're pleased to hear that you enjoyed the tour and your guide, even though the tour was conducted by another company.

However, we're sorry to learn about the disappointment with the hotel in Sun Moon Lake. We understand your expectations based on the hotel description, and we apologize for any discrepancies. Your feedback is valuable, and we will certainly review this matter to ensure that such discrepancies do not occur in the future.

We're glad to know that aside from the hotel issue, you found the rest of your tour to be fantastic. Your satisfaction is important to us, and we appreciate your understanding and the opportunity to improve our services.

If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to serve you again in the future and provide an even more enjoyable experience.

5぀星のうち4の評䟡

Delta and Sandy having a great time!

Overall all our trip went very good since we reach to the airports, our guide in Bali was Super, all the places we visited very nice. the best of our trip was we were a SMALL GROUP we have time to enjoy every single place we visited NO RUSH WHATSOEVER!!! In my opinion small groups the guide person has better managed of time and less stress and better attitude over all. I recommend travel w RITZ TOUR. I will do it again this time to Europe. 👍

2023幎9月16日
Ritz Tours ロゎ

Ritz Tours からの回答

Dear Delta,

Thank you for sharing your wonderful experience with us! We're thrilled to hear that your trip went very well, from the airports to the beautiful places you visited.

It's fantastic to know that you had a superb guide in Bali and that you enjoyed all the destinations you explored. We understand the importance of having a relaxed and enjoyable travel experience, and we're pleased that being part of a small group allowed you to savor each place without feeling rushed.

Your kind words about small groups and our services are greatly appreciated, and we're excited to hear that you're considering traveling with Ritz Tours again, this time to Europe. We look forward to providing you with another fantastic adventure and helping you create more lasting memories.

Thank you for your recommendation and for choosing Ritz Tours. We can't wait to assist you with your next journey!

5぀星のうち5の評䟡

Incredible Journey to Gen of Europe

Very well planned during the tour (Sep 13-24, 2023) with Nathan as a tour manager was exceptional and we all had wonderful time throughout the whole trip without any complaints.
Very much Appreciated to Nathan and Ritz tour!!!

2023幎9月13日
Ritz Tours ロゎ

Ritz Tours からの回答

Dear Jacklyn,

We are truly delighted to hear about your positive experience during the tour from September 13-24, 2023, with Nathan as your tour manager. It's wonderful to know that the trip was very well planned and that Nathan's exceptional guidance made your journey truly unforgettable.

We greatly appreciate your kind words and are thrilled that you had a wonderful time without any complaints. Providing our guests with memorable and complaint-free experiences is always our goal, and we're overjoyed that we succeeded in making your journey special.

Thank you for your appreciation, and we'll be sure to pass on your compliments to Nathan and the entire team. We look forward to the opportunity to welcome you on another Ritz Tours adventure in the future.

5぀星のうち4の評䟡

The tour guide and the bus driver were


The tour guide and the bus driver were stellar.

2023幎9月25日
Ritz Tours ロゎ

Ritz Tours からの回答

Dear Constance,

Thank you for your kind words! We're thrilled to hear that you had a stellar experience with our tour guide and bus driver. Their dedication and service play a crucial role in making your journey enjoyable and memorable.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your satisfaction and create wonderful travel experiences.

Thank you for choosing us for your tour!

5぀星のうち5の評䟡

Trip was well planned

Trip was well planned. Covering London, Paris, Lucerne Switzerland, Rome, Venice, and several other locations in Italy, was quite remarkable in just under 2 weeks. Hotels were very nice. Some of the included meals could have been better, but the fact that so many were included was a plus. Transport from place to place could not have been better. Train and motor coach was a great way to see each country. Overall,

2023幎9月25日
Ritz Tours ロゎ

Ritz Tours からの回答

Dear GW,

We greatly appreciate your feedback and are delighted to hear that your trip was well planned and that you enjoyed the diverse destinations we covered in under two weeks. London, Paris, Lucerne, Switzerland, Rome, Venice, and various locations in Italy truly offer a remarkable travel experience.

It's wonderful to know that you found the hotels to be very nice and that the included meals, while with some room for improvement, were a positive aspect. We always aim to provide a mix of inclusions to enhance your experience, and we're pleased to hear you found the number of included meals to be a plus.

Efficient and comfortable transport is crucial in making a multi-destination trip enjoyable, and we're glad you found the use of trains and motor coaches to be a great way to explore each country.

Your overall feedback is appreciated, and it serves as valuable input as we continuously work to enhance our tours. We hope to have the pleasure of welcoming you on another Ritz Tours adventure in the future.

5぀星のうち5の評䟡

Steven was amazing!

2023幎9月25日
Ritz Tours ロゎ

Ritz Tours からの回答

Dear Shamecca,

Thank you for your feedback, and we're thrilled to hear that Steven made your experience amazing! We take great pride in our team and their dedication to providing exceptional service to our guests. Your kind words will be shared with Steven, and they will undoubtedly appreciate the recognition.

We look forward to the opportunity to welcome you back on another amazing journey in the future. If you have any more feedback or if there's anything else we can do to enhance your experiences with us, please don't hesitate to let us know.

5぀星のうち4の評䟡

A few too many

A lot of great sites were included in the tour, but downside was there was often insufficient time to "really," enjoy yourself. Maybe a few less sites and more time to do shopping, have a sit down lunch as opposed to grab and go.

2023幎9月25日
Ritz Tours ロゎ

Ritz Tours からの回答

Dear Karen,

Thank you for taking the time to provide us with your feedback regarding your recent tour with Ritz Tours. We appreciate your insights and are glad to hear that you enjoyed the sites included in the itinerary.

We understand your concerns about the limited time available for a more relaxed experience at each site. Striking the right balance between showcasing a variety of attractions and providing leisure time is something we continuously strive to improve.

Your suggestion to possibly include fewer sites to allow for more shopping and a sit-down dining experience instead of grab-and-go meals is valuable to us. We will certainly take this into consideration as we plan future tours. Our aim is to create an experience that caters to the preferences of our travelers while ensuring you have the opportunity to fully enjoy each stop.

Your satisfaction is a top priority for us, and your feedback is instrumental in helping us enhance our tours. If you have any further suggestions or comments, please don't hesitate to share them. We are committed to making our tours even more memorable and enjoyable for our valued guests.

Once again, we appreciate your feedback and hope to welcome you on another Ritz Tours adventure in the future.

5぀星のうち4の評䟡

Our tour guide Eddie was EXCELLENT

Our tour guide Eddie was EXCELLENT. I could not asked for any one better. Professional, attentive and caring for his tourists well being and safety. Great personality. Very fast paced tour. It was challenging at time with luggage transport. Alot of fast walking and climbing steps.Porters or assistance would have been nice. Overall very glad about trip.Glad I went.

2023幎9月25日
Ritz Tours ロゎ

Ritz Tours からの回答

Dear Joyce,

We're delighted to hear about your positive experience with our tour guide, Eddie. It's wonderful to know that he left such a positive impression on you, with his professionalism, attentiveness, and caring attitude towards the well-being and safety of our travelers. We truly believe that having an excellent guide can make a significant difference in the overall tour experience.

We appreciate your feedback about the fast-paced nature of the tour and the challenges with luggage transport, as well as the need for porters or assistance in certain situations. Your comments are valuable to us, and we take them seriously as we continuously strive to improve our tours. We will certainly consider ways to make the tour experience even more comfortable and enjoyable for our guests.

We're so pleased to hear that you are glad about the trip and that you made the choice to travel with us. Your satisfaction is our priority, and we're committed to providing memorable experiences for our travelers.

Thank you for sharing your thoughts, Joyce. We hope to welcome you on another adventure with us in the future.

5぀星のうち3の評䟡

Number of tours provided.

2023幎9月25日
Ritz Tours ロゎ

Ritz Tours からの回答

Dear Glenora,

Thank you for reaching out, but your message appears to be quite brief, and it's not clear what specific information or assistance you're seeking regarding the number of tours provided. If you could kindly provide more details or specify your request, I would be more than happy to assist you with any questions or information you need.

Feel free to share more details, and I'll do my best to provide the information or support you're looking for.

5぀星のうち4の評䟡

Gems of Europe

To fast paced. Should've been a little more relaxing.

2023幎9月6日
Ritz Tours ロゎ

Ritz Tours からの回答

Dear Mack,

Thank you for sharing your feedback with us regarding your experience with Ritz Tours. We value your input and understand that the pace of the tour may have been faster than you preferred. Your suggestion for a more relaxed pace is noted, and we will take it into consideration when planning future tours to ensure a more enjoyable and balanced experience for all travelers.

We're here to create the best possible travel experiences, and your insights help us in achieving that goal. If you decide to join us on another adventure in the future, we will do our best to tailor the pace to your preferences.

Thank you for your feedback, and we look forward to the possibility of serving you again on a more leisurely journey.

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