Riverparkaquatics レビュー 

Anytime my wife and I have went in they have always been friendly and chat and always full of knowledge and advice when asked about what is best product for what we are needing for the tank, have gotten all my fish from here and would recommend the shop to anyone

Just ordered and received some fish from Riverparkaquatics and so pleased with the service from start to finish and also with the fish quality.
Would definitely retrun with future requirements.
Many thanks.

I ordered six nerite snails, they arrived dead. I have twice contacted River park Aquatics regarding this and they haven't even given me the courtesy of a reply.
Received a full refund.

Ordered on the 28 Aug 2026 , No Email To Discuss Dispatch . Possibly bank holiday back log? But nothing on the website to suggest delays . Will give a call tomorrow and see if they answer , if not will be looking for a chargeback , such a shame due the previous positive reviews was very excited for my new fishies !

I am a little concerned about my recent order. It was acknowledged at the time of ordering (a week ago) but I've heard nothing since. As they are going to be sending me live fish I thought I would be contacted about delivery but I emailed 3 days ago and didn't even get an acknowledgment.
I have asked for my order to be cancelled and my payment refunded..

Like a previous reviewer. I ordered and only got sent a confirmation email and nothing else. I tried to follow-up on their website messaging but got nothing back. There is no number etc to call and speak with someone.

Great all round service once again.
Healthy fish arrived well packaged and quickly with a heat pad that was still warm.
This is the best online fish store I have ever used.
Well done guys!

Cannot recommend enough, prompt delivery of live fish, all healthy and +2 extra for good measure. Will most definitely use Riverpark Aquatics again.

The Pea puffers that I ordered are in top condition very healthy and absolutely perfect.The packaging they were in was second to none which thankfully helped as there was an issue with the delivery company DX but Daniel came to the rescue and all was resolved in an hour, please note that DX have missed my delivery before but this is not Riverpark Aquatics fault. A definite 5 out of five from me and I shall be buying from them again. Great price, Fantastic customer service and perfectly healthy fish.
Thank you to all at Riverpark Aquatics.

Ordered a few guppy, endlers, bloody Mary shrimp, horned snail & a pom pom crab. Agraphobia limits me been able to get outside, so ordering online was a little scary at first especially being new to the hobby, however riverpark aquatics reassured me with transparency regarding the order & stock, a replacement switch for the pom pom with similar qualities which will be perfect for maintaning my tank. Delivery was fast and arrived at 9AM.
Absolute spot on shop & will definitely be ordering again. 👌

The fish that I bought from Riverpark Aquatics were quality and definitely value for money in regards to size and price.
Daniel, who maintained decent communication even changed delivery dates to accommodate my needs.
The packaging is by far the best I have received from online fish stores.
Will definitely do business with this store again..

Order placed on Saturday didn’t receive any verification or expected delivery, contacted them they said they was going to let me know still haven’t heard back after multiple messages so requested a refund but still ignoring me

Nice range of tropical fish pleased with Daniel himself well done for helping me
Will come again in the near future
Thank you
Stephen

I’ve bought from this shop before and had no issues—they’re a genuine seller. However, I recently contacted them via their contact form and haven’t received a response.

I ordered some aquarium snails weeks ago and they haven’t arrived. I’ve only a confirmed order and payment email and nothing regarding shipping. I’ve messaged them using their website 3 times and also rang and left messages but no one has had the decency to reply to me. I am so disappointed with this company. I now want a full refund for the snails.

This is the Aquatics Specialists store I will be going to for the rest of my life. I love this store.

I currently have 3 aquariums purchased from the shop. 1 bespoke 108.5L aquarium I ordered through them, and 2 Huga Kamishi 50L aquariums, and they are excellent quality. My next project will be another bespoke aquarium I'll order through Riverpark.
The aquarium equipment range is broad and from trusted known brands like Sicco, Eheim, Fluval, Seachem and others. All my new equipment has been purchased from Riverpark. Everything works and it has been interesting to try out products from brands I've wanted, but haven't had the opportunity to buy.
The Food, Chemical, and Decor range is also excellent. Seachem, API, Tetra, Hikari are products I use and the selection of rocks, woods, gravels, and other decor is vast.
All of my new plants have been purchased through Riverpark. Which they get from Tropica and other sources of high quality aquarium plants.
The fish selection, is again, vast and everything I expect from an aquatics store that cares for it's livestock. The tanks are not overstocked, they're clean, and filled with amazing and healthly livestock. Fish, Shrimps, Snails, Amphibians, and a small stock of Reptiles. I currently have 40 Neocaridinia Blue Shrimp, and an assortment of freshwater Nerite Snails. All are very healthy animals and I have had no problems in acclimatising them to my aquariums' water parameters. Just excellent stock.

Finally, everyone at Riverpark is super nice and extremely knowledgable about the livestock and store product range. I feel welcomed everytime I walk into the shop, and always feel satisfied with their answers to questions I have asked. Always worth a trip into the shop, even if I'm not buying anything.

Like I said, this is the shop I will go to for the rest of my life. I highly recommend you check them out at their store in Linwood, and/or their website.

So i ordered 2 Odessa barbs and 5 CPD’s to add to my existing colonies on a Sunday and receives the fish on a Friday. Two big things is that they will not reply to your emails texts nothing. Also i ordered 5 CPD’s and they only gave me four. The positives are all fish were healthy no issues with that side of things just annoyed i only received 4/5 fish.

Unmached choice of fresh water and tropical fish. Full rooms dedicated to to area of the world they come from.
Amazing choices and volume of aquascaping products and materials.
Super friendly and knowledgeable staff!

I have made 4 orders so far each time over £100 and so far I've been very impressed with the fish I have received
The whole service has been fantastic

According to your review I was tryng to scam you?? Note you took 11 days of me sending emails before i contacted the bank ok what fish company leaves a customer hangng for 10 days without contacting them about the order? That is why i contacted the bank first nothing to do with getting out of paying ,I said to you id sort it once you sent the fish which i was going to do but your sending 3 fish 1 dead was the last straw ,,,you got the order to ship. You did send 3 fish no one is trying to scam you as i am not that sort of person .You clearly have trouble coping with peoples negative reponses due to feedback. I did open a bank reclaim as i had not heard in 10 days Do you think that is acceptable .You sent 3 fish even though you call your cusomer a liar. Then one was dead on arrival which my bank has all the pictures. I was not trying to scam riverpark aquatics the service you provided was literally abismal Sorry the last review you managed to remove .Yes the bank reclaim was because i had not heard a thing nothing to do with the poor service dead fish or wrong counting which happened after or the fish that look half starved ! !! .I suggest your retrain your staff as they clearly can not count to 5 or better still get some new ones ! ! ! Scam you huh ! we were scammed by you! As to getting customers true experiences of your company removed from here clearly shows you have problems with customer criticism .Why would i lie about 3 fish coming over 5? its just totally ridiculous .Humans make mistakes ok ,How can i prove 3 turned up ? i could have taken two out the bag and done it back up if i was devious which im not I told you what happened and you chose to blame the customer instead of a human mistake by a person YOUR end. ok , Today less then 24 hours later there is 1 alive .poor service !