Royal Jordanian レビュー 

Me ha encantado la aerolínea: un avión moderno y con excelente oferta de entretenimiento a bordo. Personal super amable. Nos dieron para un vuelo de cinco horas: bebida a elegir (incluyendo vino, cerveza, zumos de muchos tipos...) y cacahuetes, comida completa (ensalada, pan, queso, principal a elegir, postre, agua), otra bebida, y luego café o té.
Muy buen check in online.
Repetiría :)

I was in ecnomy and RJ (Royal Jordaian) treated me like first class got free water and got drinks that were mixed into 1 cup book RJ (Royal Jordaian) right now when you are going on a trip to Amman or any where else in the world

Schlechteste Reise meines Lebens! Mein Koffer wurde gestohlen und kam erst nach einer Woche zurück – viele Gegenstände fehlten. Die Fluggesellschaft weigert sich, irgendetwas offenzulegen oder überhaupt auf meine E-Mails zu antworten. Absolut inakzeptabel und eine Katastrophe im Kundenservice!

🚨Don’t travel with Royal Jordanian🚨
I recently flew with Royal Jordanian from Manchester to Amman and was very disappointed with the check in experience. I spent about an hour queuing just to drop off my baggage, there were roughly 50 passengers waiting in a long line. Unfortunately, there were no dedicated lines or assistance for elderly or disabled passengers, and I watched two elderly couples stand in line for the entire hour before they were served.

For the amount of money you pay for these flights, the level of service simply doesn’t match expectations. It was a truly disappointing start to the journey.

If there was less than one star I would have put it, it’s called Royal Jordanian but has nothing “Royal”on the way to Jordan my bag was lost/ delayed and every time I contact them I get only promises then the bag came after 5 day ( the day I was leaving Jordan) .
On the trip back I was offered to buy the seat beside me for extra $130 which I did to have extra space on long trip ( over 10 hours), arriving to the airport port to find my seat was given to some one else and they could tell “sorry”

Our flight (BKK-LON) was altered several times by the airline after booking. The most recent changed the second leg from Amman to London to a day later, which would meant a 29 hour stopover. Not only that but they changed the class from Business to Prem Econ without any offer to reduce the price! We had no choice but to cancel and seek another flight with less than 3 months to our travel date.

Weniger als 1 Stern ist leider technisch nicht möglich. vor 7 Monaten Tickets gekauft von Frankfurt nach Bangkok mit einer Zwischenlandung in Oman für 2 bzw. 3 Stunden. kurz vor der Reise ändert die Airline die Flugpläne, so dass wir einen Aufenthalt von 3 bzw 4 Tage in Jordanien hinnehmen müssen. An Absurdität und Ignoranz gegenüber den Kunden kaum zu überbieten. NIE WIEDER!!

The problem with RJ is that when things are bad, they're really bad! most of the time, you can travel with them without problems. Maybe some delays... But, when something goes wrong, they will screw you over! Apparently, they expect 15% cancellations & no-shows so they overbook by 7%. However, sometimes, the cancellations do not happen at the expected rate and so the last few people who try to check in get screwed.

they overbooked my flight and here's my experience:

Problem 1 - the people who were polite were offered the option of a different flight (with a long connection) or to come back on another day. The people who were not so polite were offered money compensation as well. This is the first horrible thing i saw! If you offer people money for your mistake and as compensation to their inconvenience, it should not be subject to how loud & uncooperative the customer is!
Problem 2 - i saw a family with 3 kids who were told that the flight is overbooked and were told to come back tomorrow. They were foreign so they probably had to get a hotel and pay for all expenses for an additional day. However, when i got in the plane, 1st class was almost completely empty! so instead of upgrading this poor family for their dumb decision to overbook busy flights, RJ let a plane fly with an almost empty first class because maybe someone will upgrade instead of taking a connection flight! That's morally wrong, greedy, and simply inhumane!
Problem 3 - i couldn't fly another day because i was traveling for business and couldn't reschedule my meetings. So i accepted to be put on a different flight with a long connection. However, I informed the duty manager that i had already booked train tickets in Germany and that i will miss those trains. She told me that i will be compensated for those tickets. I also asked for compensation for the inconvenience just like the loud angry customer who was in front of me. All ended up being empty promises of course!

just for reference, my flight was supposed to be a 4-hour direct flight and i was expecting to arrive to my final destination after an hour on the train, a total of 5 & a half hours from QAIA to my hotel. instead, my actual travel time ended up being 20 hours due to RJ's mistake. I arrived to Erfurt, my final destination, at 4:00AM and had to walk an hour and 15 minutes (with luggage) from the train station to the hotel because there were no modes of transportation! i had several exchanges with the RJ customer service after i came back detailing my horrible travel experience and showing my additional expenses and the "best offer" they gave me was a 10% discount on my next flight to Germany (with a deadline on the offer not to mention). just to put that into perspective, that 10% amounts to 46JD which was less than one train ticket. I tried my best explaining to customer service how this is not even close to a compensation and that i am not asking for "an offer" as they called it, but i am asking for a compensation for their mistake, but it was like speaking to a wall!

i have heard people say this before without understanding why, but now i repeat the same phrase "never again!"

Royal Jordanian has a terrible website. You go thru all steps to make a reservation, and when you reach the point when you need to make the payment, it always fails you. I tried many credit cards, but all have failed.

I tried to call their customer service, but it is totally useless. It is impossible to talk to an agent.

Traumatizing experience, no care, lost wheelchair & expensive escape

I’ve never endured such negligence from an airline. On Flight YJ9T8U (Jeddah to Amman, 13 June 2025), the plane made a U-turn mid-flight and landed in Medina with no explanation, trapped on board in unbearable heat with no air-conditioning. I have lymphoedema and a chest infection, and this put my health at serious risk.

Then in Amman, we were left stranded for hours, overcrowded and unsafe on a bus as sirens and rockets surrounded us. My wheelchair was lost — not due to force majeure — which left me completely immobile. I spent £1,000 booking a flight myself to get out, and my medical condition worsened tremendously.

Royal Jordanian’s response? “Out of our control.” That ignores their failure to protect disabled passengers, secure safety on ground transport, or care for medical vulnerabilities. I’ve had to take strong medication and get a 15-day sick note from my GP.

This is beyond poor service — it’s negligent. I seek justice for the trauma, medical harm, financial loss, and lasting impact.

On arrival to Stansted airport my luggage came through damage, I contacted RJ. It’s been a week since I contacted customer service, still haven’t received a reply. Very poor service, very disappointing

Unfortunately, I do not believe the execs at RJ even look at Trustpilot so no impact expected there, but hopefully I can help my fellow travelers.

Let's start with pre-flight. What is the baggage allowance on RJ from Bangkok-Amman-London for OW Sapphire? Straight up question? Not on RJ. Nothing to be found on their website and 3 calls to RJ with 3 different answers but all of the representatives were incredibly rude and arrogant (one even asked 'what is Sapphire?'). Had to finally go to their office in Bangkok for an answer - who does that in 2025 - and even that was like hand-to-hand combat.

Flight? Nothing memorable except for being treated like cattle on boarding AND on landing the back facing flight attendant NOT being strapped into her seat but surfing on her phone!

Connection? The RJ lounge at Queen Alia airport is filthy to the point of being stomach churning. Literally bird poo on chairs/tables and plug outlets encrusted with grime and dirt. But wait, RJ charges more than $20 to use the showers in the lounge. What absolute temerity.

Hopefully the airline will be able to find responsible adults to help them run the airline. Until then, avoid!

Bonjour Madame,monsieur,

Référence de la réservation: 73Z8L5.
Vol: RJ723.
Vol:RJ117.
Le personnel de l'avion était très agréable et serviable.
En conséquent le personnel du sol je vous laisse juger vous-même.
Bagages détérioré valise cassée roue disparue.

Bien cordialemen

Jordanian Airlines. It has a good and excellent service sometimes. When I contacted the Jordanian reservations office in Paris, the contact was with Ms. Mona, as I know her name, she has all the experience, ease of dealing and sufficient focus to explain to the customer, which makes me personally stick to dealing with Jordanian lines, thanks to the six. Mona is employed by the Paris-Jordan office. And thank her for her good style

Where to begin? By far the worst experience I’ve ever had although I’m a world traveler.
1. A fly was on the plane annoying the hell out of me for 12 hours from Jordan to Washington D.C.
2. My little cat who’s only 2 months old was forced to go cargo although we had all the documents and the pre approval from the airlines to bring her in cabin.
3. When I arrive at the International Dulles Airport, the officer who brought my cat asked me “Did you actually put a kitten in cargo for 12 hours?” I had to explain that this airline doesn’t treat animals like living creatures. I’m gonna give a 1 star because that’s the lowest I can give, but I would definitely go for minus if that was an option.

Extremely Disappointing Experience – Royal Jordanian Caused Me to Miss My Flight and pay around 500 Euro to fix damages.

I had a flight from Amman to Naples on Wendesday, Aug 13, 2025 with a connection in Rome, scheduled to depart at 10:25 AM. I arrived at the airport around 8:30 AM, well before departure. Unfortunately, after a small incident where I spilled coffee on myself, I spent about 10 minutes in the bathroom changing before heading to check-in.

When I arrived at the Royal Jordanian check-in area, the line was unbelievably long. There were multiple flights using the same lines, with no dedicated counter for my flight. Despite the crowd, I waited patiently in line. Around 9:20 AM, I asked one of the staff members if I would make it in time or if I should skip the line. He assured me that I should just wait like everyone else and that I would probably catch the flight.

By 9:40 AM, concerned about time, I asked another staff member for help. This time, I was met with rudeness and told that I had arrived late and should have been at the airport three hours before departure. He refused to let me pass the line, saying the gate was about to close, and sent me elsewhere to “check if they can help.” I spent over 15 minutes arguing with other staff, trying to explain the situation.

By this point, my flight was still at the gate and boarding had just started. Given the small size of Amman Airport, where the walk to the gate takes no more than four minutes, there was absolutely no reason I could not have boarded - except for the complete lack of cooperation from Royal Jordanian staff.

I wasn’t the only one affected. I saw at least four other passengers - a couple and a father with his daughter - facing the same refusal and unhelpful attitude. A single staff member offering minimal assistance could have saved our trips, yet none showed any empathy or willingness to help.

As a Palestinian traveler, I found this especially disappointing. We often cross borders into Jordan and spend significant amounts of money just to fly from this airport, and I would expect some understanding of the effort it takes for us to get there. Instead, I felt completely vulnerable and disregarded.

In the end, I had to pay extra to change my flight to Milan (145 JOD) and then purchase another ticket from Milan to Naples with another airline (309.4 EUR), on top of the 300+ JOD I had already paid for my original ticket.

This was not my fault - I arrived at the airport 2.5 hours before departure, and it was Royal Jordanian’s poor organization that caused me to miss my flight. Their check-in process groups all flights into the same lines with no prioritization for earlier departures, and their staff refused to help even when I asked multiple times.

This was an extremely unfair and disappointing experience. I will never fly with Royal Jordanian again and would strongly caution others to think twice before booking with them.

Jordanian airport is de slechtste airport wat betreft klantvriendelijkheid.
Hun ego straalt en denken en helpen niet mee.ik heb geboekt met royal jordanian Airline een reis van ams-doha.uiteraard met een tussenstop elke keer op Amaan. Toen ik terugkwam werd de vlucht van doha naar Amaan uitgevoerd door Qatar airways. Ze werkten blijkbaar samen en heb ik vooral niet voor gekozen, ik werd doorgestuurd naar een qatar incheckbalie
Omdat ik een layover had van 10 uur zou ik een hotelvoucher krijgen in Amman, in Amman aangekomen een ellende ik kreeg de vraag waarom ik met qatar ben gevlogen en daarom de recht van de vocher niet meer had.
Na een klacht richting de desbetreffende manager waar ik op stond te ontmoeten, kreeg ik het wel na 4 uur van hot naar her te rennen met mijn gezin!
Ze moeten klantvriendelijk gaan worden wat tegenwoordig hoog staat.ik wees hun dat mij vluchten met RJ is geboekt geen interesse werd gewezen dat ik bewijs had met wie ik had geboekt.
Ik kreeg alleen de vraag why Qatar?i do not know is our policy no voucher kreeg ik alleen te horen!!doordenken was ver te zoeken voor deze gasten.
De managers de heer Sultan heeft als enige geluisterd vandaar dat de voucher na een hoop ellende was geregeld en waarbij ik dus slechts 2 uurtjes in het hotel kon slapen.

Horrible. Even worse than Ryanair. Just triple the price. Airplanes and food are alright. But the staff is highly incompetent

Delayed flight and no one know whats going on. No crew available than annoncing the pilot was sleep and came late.
Thier is no priority for old persons and families with child .
No announcment how long will be deliaed to inform the person wating us in ciero aerport .
One of the person on disk very slow we think he was treiner !

The 2 stars for the persons on checkout caunter very claver and good