Royal Jordanian レビュー 

J’ai demandé le remboursement de deux billets remboursables auprès de Royal Jordanian Airlines.
Après plusieurs échanges, la compagnie m’a confirmé par écrit le montant à rembourser, en précisant que le paiement serait effectué dans un délai de 14 jours.
billets N° : 512-2115987484 et 5122115987360 .

Cela fait maintenant plus de quatre mois et je n’ai toujours rien reçu.
Depuis cette confirmation, plus aucune réponse de leur part malgré de nombreux emails de relance. Mes messages restent sans suite, comme si le service client avait tout simplement cessé de répondre.

Cette situation est inacceptable, surtout pour des billets clairement annoncés comme remboursables.
Je suis extrêmement déçu par le manque de sérieux, de suivi et de respect envers le client.

Je ne recommande pas cette compagnie tant que ce problème de remboursement et de communication n’est pas résolu.

Le 07 mai 2026, ils m'ont confirmé le remboursement pour le billet N° : 512-2115987484 5122115987484 - (refund = 275.50 USD ) mais toujours pas de remboursement. Voici leur mail:

Dear Sir/Madam
Kindly note that your tickets are under refund process now. Bear in mind that the refund process takes from 05-08 working days from our end, and amount will be credited to your account within 7-14 working days depend on your issuer bank refund policy.
nternet Booking Support

Sales Department

Royal Jordanian Airlines

Tel. +962 6 5100000

Amman - Jordan

I got in contact 5 months before my flight to book a baby bassinet, after several DM’s and comments on social media I got a call from ‘Basil’ based in the London office. He booked the baby bassinet for me and when I asked about the seat he was confused at first but when he looked up the information he told me ‘in order to book the seat you have to go to the airport on the day to book it’. I have taken several flights and have never heard of this method, so asked him again if that was correct which he claimed it was. I mentioned that I am worried about not being able to get the seat as these are extra leg room seats and are in high demand he then suggested I go to the airport the day before the flight! Which is insane as I have a baby. However I trusted he knew what he was talking about and now that my flight is in a few days I contacted the airline which I am coming back with (Turkish airlines) and they were able to book the bassinet and all the seats on one quick call which made me question the information given by royal Jordanian.
So I emailed again for someone to get back in touch and got a call back and when I asked if the bassinet was booked she confirmed however when I told her what Basil had said about the seats she said “that is not correct I don’t know why he said that as you can book the seats online!”. I asked her to quickly check the availability on the seat infront of the bassinet and as I mentioned would happen montdh ago they were TAKEN! Infact ALL front row seats were taken!.

I explained my fustrations to her as I asked what is the point of having the bassinet if I cannot use it! And that this could have all been prevented if Basil had done his job and given me the correct information and booked me the seats.

Now I am trying to log a complaint but the only way is to send a message on the online portal and wait up to 10/14 days, this is no good as my flight leaves Tomorrow and I am now having to hold my very small baby for 2 flights. I also have another young child so this has just added so much more stress and inconvenience to my journey.

I do not recommend flying with this airline! the only free number they have is as followed - 020 7878 6300

Update- I have been on the flight and I still would NOT RECOMMEND THIS AIRLINE to anyone! Especially those with children. Not only have I not heard back from my on going complaint but my experience at the airport with this airline was horrendous!. You would have thought you booked a budget flight with ryanair with the way they were checking the sizing on the onboard bags. We were a group of 5 and a baby and we deliberately made sure to only have 2 cabin bags to accommodate for the 2 cabin friendly buggys we had. At checkin we were told everything would be fine and we were on our way. When we got to boarding the lady who I believe was a manager told us we could not take the buggy's with us on the flight. When I explained that these 1- cabin friendly buggy's, 2- we had been told they would be okay and 3- that we have taken less cabin bags to accommodate for the space we were told ‘ we do not allow buggys to be taken on full flights’. I asked if I had taken the 5 cabin bags instead would that have been okay? And she replied with yes.. which makes no sense what so ever. I explained how we had a stop over and we had two children and it would be difficult for us she basically shrugged and then hastly said ‘ there will be pushchairs available at the stop off airport’ (which there wasnt). Another memeber of staff came to retag the buggys and procedded with shouting at us ‘ why didnt you tag these at check in!’ both me and the manager told her that we were meant to take these on board thats why. We had packed the buggys and one was in a secure travel bag with adapters (for the carseat for our infant) when the staff was tagging them she took the buggy out of the bag, I tried to stay back to see if I could rebag the item but we were told to get on to the plane (we were not last to board if anything we were one of the first).
When we recieved our pushchairs in our final destination the buggys bag was not closed properly and there was an adapter missing.. now this could have been from Manchester airport when the staff member was retagging the items and she did not put the adapters back in or because she did not close the bag properly when the buggy was taken on and off the plane the adapters got lost. The issue was I was now unable to use the carseat for my baby who is too small for the normal buggy. I was put in more inconvenience because of this, we had to carry around a carseat which could not be used and our baby had to readjust to the pushchair which they were too small for.
I am still waiting for a response from my complaint so I can speak with RJ about compensating me for the adapters and the huge stress they have caused me. Its such a shame as cabin staff were professional and food was decent but because of this I would not recomend.

Desastrosa experiencia, nos cancelaron el vuelo porque cambiaron los precios? Nosotros retrocediendo 24 horas al vuelo de menor precio y el precio en el que volabamos lo triplicaron, que falta de ética. Obvio Cancelamos nuestro vuelo.

Third class customer services not at all helpful ground staff at Amman airport has very poor customer calling system I’ve missed my flight because off wrong information about the flight departure time and have to purchase new tickets and late for my umrah pilgrimage

Ich hatte Flüge von Abu Dhabi nach Amman und von dort nach Frankfurt. Mein Koffer kam völlig demoliert an. Dieser hatte nur etwas € 60 gekostet und wurde von der Airline in vollem Umfang ersetzt. Ohne Theater

L'escale la plus horrible que j ai pu faire dans ma vie . La dictature a l'état pure par des agents de sûreté aéroportuaire qui jettent pratiquement tous ce que vous transportez eau pour bébé nourriture pour bébé et il faut surtout se taire et se laisser faire sinon ça dérange. Pourtant j'ai voyager avec des compagnies je n'ai jamais vu cela c'est juste les règles internationales qui ne sont pas respectées. Les vols sont moins cher normal les avions sont moins bien bref plus jamais je préfère rajouter de l'argent mais être humainement respecté. Bonne découverte a ceux qui tenteront l'aventure.

The service I just received was out of this world. AWS is so knowledgeable, efficient and amazing at his job. I cannot thank you enough for all your help. World class. Thank you

I accidentally purchased a ticket for the wrong date. I called them directly, and they assured me I would receive a refund, so I bought another ticket. After that, I didn’t receive anything. I sent multiple emails, and they claimed I wasn’t entitled to a refund because it was an economy ticket. After many messages, I explained that their own website states that cancellations within 24 hours are refundable regardless of ticket type. After a long wait, I received only 30% of the ticket price. Please avoid RJ.

I’m extremely disappointed with the way Royal Jordania has handled my situation. Two of my suitcases were damaged during my trip, but the airline only agreed to compensate me for one — and not even for the full value of the suitcase.

To make things worse, they still haven’t sent the payment because they want me to sign a document stating that I am “fully satisfied,” which is simply not true. This situation has been ongoing for a month now, and the lack of respect and proper customer service is unacceptable.
I’m truly frustrated and feel that passengers deserve better treatment.

Die schlimmste Erfahrung, die ich je machen musste bis jetzt was den Service und Callcenter angeht ich versuche seit über zehn Tagen mein Ticket umzubuchen. Das hat nicht geklappt. Alles was sie gemacht haben ist das Ticket auf ein falsches Datum umgebucht und jetzt Sitz ich da und versuche mein richtiges Datum zu bekommen und alles was gemacht wird in den Serviceabteilung, dass man einfach während des Gespräches auflegt, anstatt ein vernünftigen Kundenservice darzustellen. Bei einer Airline, die normalerweise weltweit vertreten ist, absolut für Notfälle nicht zu empfehlen. Das wird hoffentlich noch ein Nachspiel haben.

Dårligste selskab. Efter man har ventet 4 dage på sine tasker i Jordan som de har glemt at tage med fra Berlin kompensere de ikke for de mistede dage i Jordan. Vi var der 7 dage og 4 dage uden tasker. Vi har brugt sammenlagt over 7 timer på at skrive og ringe frem og tilbage. Deres kundeservice er virkelig dårligt. Hellere fly Jordan end dette elendige selskab. 3 dage er 8000 dkk for 2 Pers og ikke 1400 for kvitteringer vi gav dem for tøj. Mega ringe. Brug aldrig dette selskab.

It was a great experience with being kindly welcomed by Esra’a Malkawi on the business class,hope to be on another flight with such helpful one like her
That was on Rj267 on the 18th of October 2025

Was sent a polite email in tiny writing that my £4000 flight was being downgraded to Economy from Business (I have a spinal condition so save up for better seats), with zero options, zero compensation, minimal communication, like that was ‘normal thing’.

I fly 12 times a year, and I’ve never had this happen, or my friends, or my colleagues.

Would you drive a Skoda if you’d ordered a Mercedes ?

How dishonest can you be ?!

Mein Flug von Frankfurt nach Bangkok mit der Zwischenlandung in Amman hat sich vor der Reise geändert (ich habe das ticket schon vor 11 Monaten gebucht)
Mein Anschlussflug von Amman nach Bangkok hat sich um einen Tag nach vorne verschoben = das heißt bevor ich den Flug von Frankfurt nach Amman überhaupt antreten könnte, wäre mein Anschlussflug von Amman nach Bangkok schon vor 13 Stunden weg!
Die Airline gibt einen keine alternative wie z.B. einen Flug früher oder später, sondern nur Geld zurück. Das ist eine Frechheit, denn auf ihrer Website sind die Flüge immer noch verfügbar, aber deutlich teurer als was wir anfangs des Jahres bezahlt hatten! Ich vermute die wollen uns los werden um unsere Plätze/Ticket teurer weiter zu verkaufen 😡😡

First time and last time flying with them! This airline is a terrible joke. AVOID them at all costs.
Delayed flights, cabin crew are missing the basic which is being able to speak and understand English! And the cherry on the top was my luggage that never arrived!! No customer service to call, you email and never get an answer. What a disgrace of a company!! Sham on you!

Après avoir acheté des billets aller retour Paris Amman flightnetwork, j’ai dû repayer un supplément bagages, alors que j’avais un document prouvant que j’avais déjà payé, et je n’ai pas obtenu à l’aller le siège réservé, pour lequel j’avais aussi payé. Ni RJ ni Flightnetwork n’ont voulu le reconnaître et se sont renvoyé la balle. Puis au retour surbooking, alors que nous sommes arrivés à l’enregistrement dans les premiers qui n’avaient pas enregistré en ligne, et avons dû passer par Tunis et perdre beaucoup de temps, sans l’ombre d’un dédommagement qui avait été annoncé au guichet d’enregistrement.

I booked an international flight with a domestic connection incurring a 6 hour overnight transit. There was no advance or website information regarding the transfer; on arrival to AMM there was no liaison and after much confusion RJ Sales Desk advised to sit in a departure hall with 1 small cafe and fixed single chairs. No access to business lounges, shops or restaurants

Nous sommes partis à 4 adultes direction Amann avec cette compagnie. Vol direct. Horaires respectés. Facilité embarquement . A bords excellent accueil. Les repas étaient trés bon et gouteux. Il y a de la place pour les jambres. Les divertissements sont assez comlets. Nous avons effectué deux vols trés agréable, ce qui n'arrive pas souvent. La royal jordania est une trés bon compagnie aérienne.

Spacious comfortable flight, robust security procedures make it feel safe despite being a little inconvenient at times

Such a bad service and airline, could not check in and could not get money bk please do not fly here