We've had a bean to cup coffee machine supplied by Roast & Ground since 2013. It's lasted well in our office with a capacity of 60 x people. Both clients and staff enjoy the coffee options provided. T... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I do love our Roast & Ground coffee, but what really stands out is their customer service. I've spoken with a few staff including Cat and Karen who are extremely helpful, professional, and kind!
Really lovely company! Everyone is so helpful and anytime we have any problems, the engineers come out so quickly. I accidentally ordered the wrong number of cleaning tablets, and was emailed straight... もっと見る
企業が回答しました
Very helpful staff. I had a slight issue with my order, and it was handled very efficiently.
企業情報
当該企業による記述
We've got everything you need for great coffee at work. Top-class commercial coffee machines, award-winning coffee and brilliant backup services. We support business in London and the South East, as well as national accounts.
連絡先
Unit 6, Kingston Business Centre, KT9 1DQ, Chessington, 英国
- 02083978676
- customersupport@roastandground.co.uk
- roastandground.co.uk
Roast & Ground からの回答
Thank you for your feedback, it's great to hear :)
Deliveries are quick and the customer…
Deliveries are quick and the customer service is very thorough and comprehensive.
2025年12月8日
Roast & Ground からの回答
That's great to hear - thank you for the feedback :)
Always great customer service
Always great customer service, product selection and fast delivery.
2025年12月8日
Roast & Ground からの回答
Thank you so much for taking the time to write a review! We hope to continue working together for years to come, wishing you and the team well.
Warm regards,
Cat
Always super helpful
2025年8月14日
Roast & Ground からの回答
Thanks Sam! Glad to hear we were able to assist you :D - Hope you are well, Cat
The called asking for an engineer and…
The called asking for an engineer and the engineer came the same day. Perfect and thank you.
2025年8月13日
Great tasting coffee (including Defaf)
Great tasting coffee (including Defaf). Fabulous service from lovely people.
2025年7月2日
great customer service
great customer service, website easy to navigate and delivery is super quick!
2025年6月12日
Roast & Ground provide excellent…
Roast & Ground provide excellent customer service and their staff are friendly and professional. Their engineers are outstanding and always provide a excellent services - Graham Norry is exceptional and goes the extra mile 5 stars is well deserved.
2025年6月5日
自発的なレビュー
High quality products and fabulous customer service
The products are of superior quality. Quick ordering and delivery. The service team is always happy to help and issues are resolved quickly and smoothly.
2025年5月12日
Great coffee and Cat is such a lovely…
Great coffee and Cat is such a lovely person. Our studio has used Roast & Ground for a long time and have no intention of changing :)
2025年4月4日
Roast & Ground からの回答
Hi Shiv! Thank you for the lovely review, so nice to see our customers enjoying R&G coffee year after year <3 - Cat
Quick and easy to access site
Quick and easy to access site. Products clearly marked and available to order
2025年4月4日
Great Customer Service
I do love our Roast & Ground coffee, but what really stands out is their customer service. I've spoken with a few staff including Cat and Karen who are extremely helpful, professional, and kind!
2024年9月4日
Easy sign in and order on line. Quick and efficient.
Easy sign in and order on line. Quick and efficient.
2025年1月13日
Enjoying our experience
Great products, excellent customer service and of course, delicious coffee!
As a business, it has been a delight working with Roast & Ground.
2024年8月6日
Company is a dream to deal with
Company is a dream to deal with, great staff and product couldn't be happier.
2024年6月11日
Roast & Ground からの回答
Thank you for the lovely review Ewelina! - Cat
Roast & Ground からの回答
Thanks Carmela for your review! - Cat
easy to order on line
2024年1月8日
Roast & Ground からの回答
Thanks Tina, we are glad you can find everything you need on the shop! - Cat
Jacqui Parker
Roast & Ground staff are so friendly and it is always a pleasure to speak to them. Their technical engineer Wojciech is very professional and always comes to our offices with a cheerful and friendly attitude. No job is too much for him and he always explains exactly what he needs to do or what has been done to rectify the problem. He is very knowledgeable about Roast & Ground machines and has always been able to solve the issues we have had with our machine.
When we had our new coffee machine installed last August, he was faced with a difficult task due to the design and not having the correct access. Wojciech was extremely patient and got the job done and, as always, professionally - he is a credit to the company.
Roast & Ground service is outstanding!
2024年1月3日
自発的なレビュー
Roast & Ground からの回答
This is a lovely review Jacqueline, thank you so much for your kind words we will certainly pass them along to Wojciech! - Cat
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