Had a broken piece of specialist piping in my building, my own handymen company led me in circles for 5 days on what should have been a simple fix. Finally got in touch with Clive at FreshGround who... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Absolutely fantastic service. Same day service to fix our few years old Billi Tap. Thank you Clive and the engineer Jamie Farrell who made it all happen. Jamie even did some extras too for us so Fresh... もっと見る
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I had emailed about my water dispenser being broken, expecting to be given a date for an engineer or technician to be available. instead one turned up within 5 minutes of me raising this issue and was... もっと見る
企業が回答しました
Always a pleasure. Engineer call outs tend to be pretty quick and you can get updates if needed! I was left a message on my phone when they couldn't get thought to me to update times, which I really a... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
At FreshGround, we pride ourselves on our fresh approach to providing workplaces with coffee machines and water dispensers, with the highest levels of customer service. Starting out as a small family business, we’ve grown into one of the UK’s leading drinks suppliers, with offices in London, Manchester and Norwich. Sourcing the finest selection of quality beans, we’ve been supplying great tasting coffee for nearly 40 years.
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Superb Customer Service
Matt Thomas went above and beyond to fit our four water machines.
2023年6月12日
自発的なレビュー
FreshGround からの回答
Hi Mitch, thank you for taking the time to leave a review. We're very pleased to hear how happy you are with Matt's work. I'll be sure to share your feedback with Matt and the team now.
Thanks,
Ant
Review was submitted in error
This company is misleading the public by offering 10 trays for £4.90, but charging £49.00 this is against the law & I am considering reporting them to the asa.
Do not buy from this company
Please ignore this review. It was sent in error.
I apologise profusely fir any inconvenience caused!!!
2022年11月14日
自発的なレビュー
The technician Lyndon, was polite and professional.
The technician, Lyndon, was polite and professional.
2022年10月28日
自発的なレビュー
Service was great Lyn Don was very…
Service was great Lyn Don was very professional.Thank you
2022年6月10日
自発的なレビュー
Great service and excellent product.
2022年3月10日
Milk Frother Purchase
Purchase of Milk Frother Cleaning liquid for our coffee machine. Quick and easy transaction with the quick delivery.
2022年1月31日
I had emailed about my water dispenser…
I had emailed about my water dispenser being broken, expecting to be given a date for an engineer or technician to be available. instead one turned up within 5 minutes of me raising this issue and was the friendliest person ever! really happy with how amazing he was and how he went out of his way to make me really understand the dispensers we have so that I can avoid minor issues. His name was Pat and he was honestly amazing! Thank you for you customer service :)
2021年9月9日
自発的なレビュー
FreshGround からの回答
Wow, what an amazing review! Thank you so much, Chloé Louise, I'm so pleased we were able to exceed your expectations in this way, and I shall make sure to pass your comments onto Pat and the client care team. Thanks again!
Best wishes, Jess
FreshGround からの回答
Wow, what amazing comments! Thanks Nathan, I'll make sure to pass your comments onto Steve and the client care team.
All the best, Jess
Slav is amazing as always
Slav is amazing as always. Came in promptly when called and got the job done very quickly. He is a pleasant person and an asset to the company!
2021年7月19日
自発的なレビュー
FreshGround からの回答
Thanks Evelyn, that's super feedback to hear! Thank you so much for dropping by to leave your review.
Best wishes, Jess
Swift and easy installation
Swift and easy installation. Pat even drilled a few holes for us to make sure the cable reached the water supply. Great customer service.
2021年7月7日
自発的なレビュー
FreshGround からの回答
Hello, thank you so much for leaving us such a super review, it's great to hear you're so pleased with our service!
Best wishes, Jess
Emma was amazing so lovely looks after…
Emma was amazing so lovely looks after the group so well Thank you Emma
2021年7月6日
自発的なレビュー
FreshGround からの回答
Thanks Trish, for your 5 star review!
All the best, Jess
FreshGround からの回答
Hello Richard, thank you so much for taking the time to leave your review!
Best wishes, Jess
Excellent service all the way through
Excellent service all the way through, good communication.
2021年6月24日
自発的なレビュー
FreshGround からの回答
Thanks Simon, that's wonderful to hear! Thanks so much for stopping by to leave your review.
Best wishes, Jess
recommended
Great service, competent fitter and all worked well with no leaks, many thanks.
2021年6月23日
自発的なレビュー
FreshGround からの回答
Thanks so much, Rick, for your super 5-star review!
All the best, Jess
The whole service team are very good to…
The whole service team at Freshground Coffee are very good to deal with and kept me informed of the planned visit. The engineer Jamie Farrell was efficient, courteous and professional. He dealt with the job excellently. Very happy with the customer service received.
2021年6月14日
自発的なレビュー
FreshGround からの回答
Hi Shirley
Thank you so much for such wonderful feedback! It's great to hear how pleased you are with Jamie and our service!
Best wishes, Jess
Amazing customer service
2021年6月10日
自発的なレビュー
FreshGround からの回答
Hello Alex
Thank you so much for your super 5-star review!
Best wishes, Jess
Piotr was really helpful on the service…
Piotr was really helpful on the service visit. Arrived at the start of the day and advised on a better way of maintaining the machine. Top marks.
2021年5月25日
自発的なレビュー
FreshGround からの回答
Thanks so much for your glowing review, Matt!
Best wishes, Jess
Nick was really polite and fixed the…
Nick was really polite and fixed the issue quickly.
2021年5月21日
自発的なレビュー
FreshGround からの回答
Thanks Chloe, for your 5-star review!
Best wishes, Jess
Slav Nowak(Freshground Engineer
Slav came to remove our Billi taps and done an excellent job and was very efficient. Many thanks for your help . Really appreciated
2021年5月20日
自発的なレビュー
FreshGround からの回答
Thanks very much for your review, Gerry!
Best wishes, Jess
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