Rock-Ola Jukeboxes ロゎ
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Rock-Ola Jukeboxes レビュヌ 

330
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TrustScore 5段階評䟡の4

3.8

趣味・工芞
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

The jukebox is beautifully crafted and the sound is excellent. An expensive but cool addition-like adding functional art to our "party barn." The CEO delivered the unit, clearly knew what he was doi... もっず芋る

5぀星のうち1の評䟡

The number of fake reviews on here is insane. Filter by one star to see what people’s experiences are really like. Try raising any concerns on Facebook or another social media platform and your commen... もっず芋る

5぀星のうち5の評䟡

We are totally thrilled with the quality, service, and price of our new Rock-ola Jukebox! It works perfectly, is gorgeous and it's complimented by everyone who comes into our home. We were guided all... もっず芋る

5぀星のうち5の評䟡

The owners of Rock-Ola were very quick to respond to my inquiry about repairing my old jukebox. Although they are located very far away from me, they took it upon themselves to email me a list of cont... もっず芋る

䌁業情報

  1. 趣味・工芞

Rock-Ola Jukeboxes に぀いお

圓該䌁業による蚘述

The last authentic American Jukebox manufacturing company and one of the world’s most iconic Jukebox brands. Rock-Ola famously inspired the term ‘Rock and Roll’, and has been manufacturing games and Jukeboxes since 1927, starting out in Chicago and later moving to California’s West Coast, seen by many as the jukebox’s spiritual home.
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連絡先

3.8

ほが満足

TrustScore 5段階評䟡の4

330件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 14に回答しおいたす

通垞1カ月以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.8

すべおのレビュヌ

(330)

過去12か月のレビュヌ数: 33件

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5぀星のうち1の評䟡

Ordered a wurlitzer 750 replacement


Ordered a wurlitzer 750 replacement bubble tube on 4/25/22. Installed the tube and on 6/28/22 the tube popped after turning the machine on 3 times. The liquid in the tube damaged my machine. when I contacted them regarding the problem all I could get from them was my machine had an electrical problem. I have had tubes in this machine for 30 years with no issues. they told me they would be in contact with me after they talked with management. been over a week no calls. Buyer be aware. These machines from the 40s are not cheap to have them damaged from a tube and the company not stand behind them or replace after about 3 hours run.

2022幎6月14日
自発的なレビュヌ
5぀星のうち1の評䟡

When zero stars part 3

Digital music center purchased September 2019.

9 months after the purchase date, I finally had a working jukebox. However, the software platform wasn’t very smooth. It had a lot of “bugs” unexpectedly based on it being a luxury item.

Met with CEO and explained all the issues and he admitted the new platform was released to the public before it was ready. He said a new software platform would be available after 3 months.

16 months after that they collected the unit back from me and promised the new platform was ready. They’d be able to return to me with all new parts and software in less than 3 months.

They still have it now 8 months after collecting it.

Moreover, they refuse to communicate progress updates and the CEO has directed the local (US) customer service dept. to not respond to my questions, calls, or voicemails.

When will I get my property back?

2022幎4月13日
自発的なレビュヌ
Rock-Ola Jukeboxes ロゎ

Rock-Ola Jukeboxes からの回答

Dear Charles,

It is good to hear from you again and sorry to read that you are so unsatisfied with our actions and communications. You know how seriously I take customer service, as I have spent many hours on the telephone to you, as have our team.

I understand your desire to publish this on a open platform so it is necessary for me to respond to you and remind you of what we have done for you thus far, also to detail some of your actions as well.

We have gone to great lengths to improve the digital music platform, this has been achieved and your Jukebox has been updated with the very latest software. It works very well and I am sure you will be pleased!

By way of compensation for your frustrations we have also upgraded your Jukebox with a much larger memory, 2TB and extended the warranty for a further 2 years. With your agreement, we took your Jukebox back to the factory, picked it up at our cost and will ship it back to your new home at our cost as well. It will leave this week.

Cheron has told you that I wanted to inspect your Jukebox personally when I am back the factory in a couple of weeks. But given your desire to have it back quickly we will ship it to you now.

I have always taken an approach of mutual respect in my business dealings, we value our customers but would respectfully ask that you afford us with the same level of respect.

After all of the effort and improvements we have made to your Jukebox, the upgrades and the extended warranty. We feel it is unreasonable to demand an installation service into your basement. We are located thousands of miles away from your home and could not possibly arrange this. We will of course deliver it into your home, we are a Jukebox manufacturer and not a home removal service.

We are also still very upset that you decided to throw away the Jukeboxes computer, this was worth $1700. We sent you an advance replacement computer and therefore the computer that was taken out of your Jukebox became our property. This was not a reasonable course of action and would question your judgement and motivation to throw away an almost brand new computer?

Given your behavior to us I have always kept the door open for a full refund, even though the machine is now over 2 years old.

Cheron will update you on shipping details before the weekend.


Alexander
CEO




5぀星のうち5の評䟡

Great Company - Great Product

I ordered my Jukebox in early January 22 for my wife's birthday on April 13th. I found every aspect of the transaction to be superb! As the process continued, I was kept informed by the customer service department, Cheron Griffin, of how things were proceeding. She was sensitive to my need for the unit for the birthday and did everything to make that happen. The unit arrived, we set it up, and everything was exactly as expected. I recommend dealing with the factory when possible, for excellent service. Best purchasing experience I have had and the product is excellent. You get what you pay for!!
Thank you Rock Ola for all you and your team do!!

2022幎4月8日
自発的なレビュヌ
5぀星のうち2の評䟡

no acknowledgement

There was no acknowledgement that an order for a 10K jukebox had been placed. I contacted you by email and received a response saying it will be 20 weeks before delivery.
Who takes 100% funding and waits 20 weeks to deliver the goods?
Very disappointed in the delivery time.
Hoping/praying the product is worth the cash spent.

2022幎3月31日

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