Rocket Close レビュー 

Nancie Henderson was outstanding during one of the toughest transactions I’ve had in a decade. This was a complex sale involving a divorced couple, attorneys, and many moving parts. Through every challenge, Nancie was patient, persistent, and willing to go above and beyond to help us get to the closing table.
I can’t say enough positive things about her. Thank you, Nancie, and everyone at Rocket Close, for doing such an extraordinary job!

The day of closing itself was great however the days leading up to it were not ideal. While discussing our closing date with Rocket Mortgage the date of September 17. I checked with them several times and was fold that was our closing date. I reached out to rocket close that week and received an out of office. I reached out to the back up and didnt receive a response until that Wednesday and was told at that point there was no way to close. There was a lot of blaming between Rocket Mortgage and Rocket Close. I had to ask several times for me case to be escalated as rhe back up did not do her job and I felt we were forgotten about and there was client impact. The seller had set up his closing based on that date and ran the risk of losing his new home. I am more than happy to provide the emails if requested plus there was a discrepancy as Rocket Close initially stated they required 48 hours and then that magically changed to 24 hours.

Thank you.

Very informative and up front and to the point. On time closing and very professional.

Rick was professional and knowledgeable. Excellent experience

APPLICATION PROCESS WAS EASY
The onine process was easy with the checklist of items needed and then the drop, review and submit process made it accurate. Staff were friendly and professional. Process went quickly and smoothly.

The whole process of refinancing is was seem less and fast. We were able to close in the comfort of our own home. Every person we dealt with was friendly and helpful through all of the paperwork.

Closing was smooth, gentlemen was friendly and professional

Fast. Easy to follow instructions.

Very easy closing process

Kimberly Kronick-Worrall is a great representative for Rocket Close! Arrived on time and had everything ready to go. She made the process easy and explained the documents I was signing.

This company needs to explain properly about the procedures and how to implement them during the whole time until closing to both buyer and seller In a timely manner. As a seller, I felt very uncomfortable about this company, explaining about questions I had. Keeping on changing the closing dates, slow response are un acceptable. Never properly explained about closing details properly. I have tried many times to contact the company by phone but very unsuccessful. Somes times clients need quick answers. Company should be more responsible and may make some changes about clients ineractions. After all, company should understand it's not free.

Everything went smoothly on closing day. I handed the keys to the new owners after the papers were signed. My disappointment came when I did not receive payment for my home and am being told it will be Monday before the money will be deposited to my account. I sold a home before, and when the papers were signed, I had a check in hand. The representative of the law firm told me the money would be deposited by the end of the day. Then when I called the attorney's office, I was told it would not be until Monday. I am quite antsy about not receiving this payment. In addition, I have never dealt with an on-line mortgage company, and I feel uneasy about all of my information being sent electronically.
The staff provided excellent guidance. My major concern is not receiving the payment for the home I sold.

Everyone involved was professional and it was very easy to close.

The experience went very well up to closing morning. Closing was set for 10:00 AM. The notary didn’t show and we had no notification. Made several calls that morning and no response. Our day was consumed with trying to figure out what we needed to do.

Great people easy Email files, smooth, Thanks

Pam was great! She made it fun and easy.

Rocket made it very easy to complete this transaction. The contacts were very helpful, and friendly, as we closed this transaction.

It was quick and easy. Alex answered all my questions and concerns

Fast and efficient only issue out of all 5 individuals I dealt with from begging to closing 3 spoke extremely fast and they need slow down what they are conveying for client to process and ask questions