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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great communication on my delivery date. Amazing boots, so pleased with my purchase... Stickers included that have made my laptop look super cute for uni. 🖤🖤🖤🖤🖤

5つ星のうち5の評価

The shoes are exactly as shown on the picture: vibrant and clean. As a flat footed person, I didn’t expect much comfort. I was pleasantly wrong. These are among the most comfortable shoes I own. My on... もっと見る

5つ星のうち5の評価

Absolutely love my new shoes. Got a pair of high tops and street sneakers. The high tops are easy to slip on unlike other brands I have owned. Love the patterns, super cool I struggled to choose the t... もっと見る

5つ星のうち2の評価

I got ankle boots from them, I've worn them almost daily. They don't last. They were comfortable for ages and the design stayed strong. However after a year the inside started to disintegrate just... もっと見る

企業情報

  1. ファッション デザイナー
  2. ファッション アクセサリー店
  3. 日用品店
  4. 宝飾デザイナー

当該企業による記述

Fashion, Jewelry, and Lifestyle Designer Brand. Witchin gear and unique style for Witches, Unicorns, Mermaids, Rogues & Wolves


連絡先

4.5

優良

TrustScore 5段階評価の4.5

420件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 50%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

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5つ星のうち1の評価

Boots delivered

I ordered 4 pairs of boots over a week ago, still haven't received notification of shipping which I feel I should have had by now. Not impressed they haven't notified me if there's any problems with my order, took my money of course! These boots were intended for presents, so unfortunately they won't be getting them on their birthday. Just to add to review, I didn't realize the boots I ordered are shipped from China! So now I'm worried the quality will be poor if they ever arrive! I'm surprised at reviews that state quick delivery. Will update review if and when I receive boots. Would never have paid what I did if I had known country of origin was China. Now I'm seriously doubting Rogue and Wolfs supposed eco values. As of today's date still awaiting delivery of boots, think this is really poor customer service, I have emailed rogue and wolf and they just suggest follow tracking. Although it looks like they're in the u.k. now it would appear they aren't moving anywhere at the moment. Will not order anything from this company again, I do think it should be made plainer that you may have to wait a very long time indeed for your order. It is now well over two weeks ago I placed my order. Have just received boots, I'm afraid I'm not impressed at all with quality, vastly overpriced, paid over 270 pounds for 4 pairs, ( buy one get one pair free) I personally think they're not worth more than 50 pounds a pair tops if that. I suspect they will not wear well. Ok for occasional use.

2024年9月6日
自発的なレビュー
Rogue + Wolf ロゴ

Rogue + Wolf からの回答

Thanks for the detailed feedback. I really appreciate it!

Sorry for the delay and the lack of updates. You should have received a dispatch email and a realistic delivery window. We fell short. We have updated our shipping and tracking information since you placed your order.

Origin
Our shoes are made on demand and shipped directly to each customer from our partners in China. Making and shipping can take a few weeks on rare occasions but usually around 16 days total.

Quality
If you are unhappy with the finish we want to fix it. We can arrange a free return for any pairs you do not want and refund in full. If you prefer an exchange we can help with that too.
Please email care@rogueandwolf.com with your order number. We will sort this quickly and review what went wrong on this order.

Thank you again!
Michael
Co-founder and technical director

5つ星のうち3の評価

Mediocre Overpriced Boots with Good Designs

The website is good, the visual design selection is fun, but I bought two pairs of boots so this review is largely concerning them and nothing else.

They had a "2-for-1" sale on their boots. Assuming "2-for-1" really meant "we're convincing you to buy two boots for full price" I figured why not, and prayed the quality of the boots would be worth it.

Suffice to say, they're fine, but just fine, and only for now. The material they seem to be made from feels weaker than most regular sneakers. That, plus the extremely heavy and dense rubber outsoul leaves me to believe gravity and minor use would sooner tear the seams of the shoe, but I have only worn them once so far. The material also looks awful under the shine of a light, completelky compramising the strong appearance a pair of fo-leather boots should convey. The designs themselves are very cool and I do see my girlfriend and myself getting some use out of them.

Overall, my final thoughts are that these boots are not worth their price. $200 is full price, and the "2-for-1" specially essentially makes them $100 full price. Still not worth it in my opinion. I'd recommend nobody purchase these for anything more than $75. If you were thinking of paying more than that, i would suggest you shop from a more reputable and older brand that hand-crafts their boots and just commition an artist to paint custom art onto them. Better to go all-out on something high-quaity and personalised than settle for something overpriced and fragile.

2024年8月8日
自発的なレビュー
5つ星のうち1の評価

Returned item over 2 weeks ago and…

Returned item over 2 weeks ago and still not received a refund. Had to pay over £7 to return item. Will not be purchasing from here again.

2024年2月8日
自発的なレビュー
Rogue + Wolf ロゴ

Rogue + Wolf からの回答

Hi Claire,

Sorry for the late reply, we don't have much activity on Trustpilot so we didn't check.
I can see that we processed a full refund on 26 February, when we received your order back.

I'm so sorry you had to pay return shipping, there was no need, we have FREE RETURNS in the UK. For anyone reading this, please follow our returns process to get a free returns label in the UK, it's a shame to pay shipping when we cover it. <3

When in doubt, please write to care@rogueandwolf.com, we'll always take care of you.

Clare, if you want us to send you some free goodies to make up for the return shipping, get in touch. :)

All the best,
Michael
Co-founder and Technical Director

5つ星のうち1の評価

Cancelled my order and called me a fraud

my very first order from this company was cancelled unexpectedly and they accused me of fraud, but couldn't explain why. I'm a real person who just wanted to buy clothes, I was buying one shirt and one cardigan. They took my money and I got no refund.

Edit: I eventually got a refund after my bank threatened back-charging them, but still they refused to provide an explanation why they cancelled my order and accused me of fraud.

Edit 2: I see I got a reply, they did not respond immediately. I was in the dark for a significant amount of time as to why my order was cancelled and was not immediately offered a refund. This is a lie by Michael. If Rogue + Wolf offered to perform a new transaction instead of the initial vague responses, and didn't come off as accusatory towards my character I would have been happy to try ordering a second time.

2023年3月23日
自発的なレビュー
Rogue + Wolf ロゴ

Rogue + Wolf からの回答

Hi there,

You are right that your order was flagged as "high risk of fraud" by multiple of our systems and security partners. I cannot go into details because that would help scammers evade our security.

I know it's frustrating for a normal customer to have to go through this but if all our systems say "high risk of fraud", we have to cancel the order and issue a refund, which we did immediately. The bank did not force us to do a chargeback, it was our own choice based on the data we had.

I just read the full chat history with my team and I think your main complaint was the below. Due to currency fluctuations (or maybe some other bank quirk) your refund arrived $0.37 less (a 0.2% difference). This was purely a bank issue but you wanted to be made whole and we didn't do anything about it. In retrospect, we should have given you a $5 coupon to make up for the bank issue and inconvenience, because we prefer to be out of pocket than a customer being unhappy. I'm sorry about this and I will make sure that we are more careful in the future.

Take care and reach out if you have any questions,
Michael
Co-Founder and Technical Director

5つ星のうち5の評価

I've been in love with rogue and wolf since 2012

I've been wearing R&W since they were brand new in 2012 and only had jewelry. I had one ring that broke, and they replaced it so quickly that even with international shipping, the ring arrived before they emailed my the tracking number. I'm not even kidding. The ring was metal, and I caught one of the antlers on something and moved my hand in such a way that, had it not broken, my finger probably would have, so it's not like it snapped easily. A jeweler was able to repair the broken one too, so now I have a perfect ring, and a kinda gimpy one. Every other piece I have from them is perfect and I get so many compliments.

2022年11月23日
自発的なレビュー
5つ星のうち5の評価

Loveee this brand

Loveee this brand! The products are soo cool! So many variety to choose from! The designs are amazing! My kind of style! Very goth, edgy! And the items are high quality at a good price 💖

2022年6月8日
自発的なレビュー
5つ星のうち5の評価

I discovered Rogue and Wolf a couple of…

I discovered Rogue and Wolf a couple of years ago and I finally got around to purchasing some stuff from them. I am really impressed with the quality of the items I bought. I bought a couple of sweatshirt type shirts and a large coffee mug. Everything arrived quickly and well packaged. I want to buy more housewares and clothes. These really are some of the best clothes that I have purchased in a long time. I’m a customer for life now!

2022年4月20日
自発的なレビュー
5つ星のうち5の評価

Rogue + Wolf is my new favorite!

I just recently found out about Rogue + Wolf, and I made my first purchase for a Witch Kitten phone case. The shopping experience is super fun. I'll definitely be back soon to buy rings and mugs. I even joined Brandbassador so I can help promote this brand. Highly recommended!

2022年3月22日
自発的なレビュー
5つ星のうち5の評価

The quality is MUCH better than…

The quality is MUCH better than Killstar, I used to split my wages between the two stores but now I'll favour Rogue+Wolf more. The mugs are wonderfully big, Sinbook is beautifully designed and their clothes quality is what you'd expect for the price. Can't wait to do another purchase soon 😊 it's been too long!

The company appreciates you as a customer and is super approachable! They even have fun posts on Instagram and Facebook, I've never known customer service like them 😊 only kicker is I didn't find them sooner ❤️

2022年3月22日
自発的なレビュー
5つ星のうち5の評価

My Favorite Shirt Company

My favorite long sleeve shirt came from this company over a year ago and even though I wear the shirt every week and wash it every week, the screenprint hasn't chipped at all. It's great quality and great creativity! I have a few other items from Rogue & Wolf and everything has been the best quality and worth the prices!!!! 🖤

2022年3月15日
自発的なレビュー

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