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They sent me the wrong colour AND size of an item and I cannot get a hold of them. Not for a replacement, a refund, anything. The item itself is nice, I just wish I could get what I ordered!

I requested a cancellation of my order twice through the support email long before the order was shipped and i got completely ignored and sent a bunch of promotional emails anyways and they shipped the order.

Loved the fabric but the duvet cover had no straps or buttons to attach to an insert. Cheaply made. Would love to return

I received three glasses in the wrong color. I reached out as best I could to try and return the wrong color in exchange for the right items. I’ve never received a reply. I wasn’t upset at first, but now super frustrating I’m out $100 for something that doesn’t work for me!

cancelled my order for me and didnt tell me why

Item was fine. Cheap feeling but I feel like that’s what I paid for. I’m more frustrated about the fact that I’m trying to make a return and am having a difficult time getting in contact with the roomtery customer service team to approve my return. It’s quite annoying that you even have to get approved for a return and that there’s no other way to initiate a return without emailing customer service first. At the very least I’d rather have a phone number to speak to someone in real time. Instead I'm waiting days for an answer and now it has to be my responsibility to continuously follow up.

I bought 9 items and 4 of them were broken BUT I received good help and a lot of care when being shipped replacements. Great Customer Service.

It took 2 weeks to get my order. The fabric is thin and cheap looking. My pillow case came with a stain on it that won’t come out. I’m really disappointed.

3 weeks after ordering and still haven’t received my package or been able to track.

My money was refunded to a whole other Mastercard but the money was taken out of my account

It took two in a half weeks to arrive and it doesn’t really look like the pictures its more yellower then expected.

Great Very Good

Easy navigable pages and easy purchase process.

Great customer service!! Love

It was good I got refunded, but damn I really wanted those products. Wish I had known they were out of stock instead of getting my hopes up for a moment when my order went thru.

I have been trying to get in touch with someone for over a month to return my sheets. I have sent numerous emails, including DM‘s and comments on Instagram and have gotten zero reply.

Haven’t received please advise

The Roomtery website is appealing and well organized with beautiful and easy to search items.

My experience went great! Roomtery has so many different things for room decor and aesthetics!!