Posted tracking info was incorrect but it got here eventually after several weeks. Unfortunately it is not as described. There appears to be a thin layer of printed material with the pattern on top of... もっと見る
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They sent me the wrong colour AND size of an item and I cannot get a hold of them. Not for a replacement, a refund, anything. The item itself is nice, I just wish I could get what I ordered!
Item was fine. Cheap feeling but I feel like that’s what I paid for. I’m more frustrated about the fact that I’m trying to make a return and am having a difficult time getting in contact with the room... もっと見る
I have tried to contact customer service multiple times for a refund, no one has replied to my emails. I included order number and I have product in same packaging as was sent, however it seems as if... もっと見る
企業が回答しました
企業情報
当該企業による記述
roomtery - is an online store featuring aesthetic room decor selected and divided across all the most popular aesthetics such as pastel aesthetic, indie, soft girl aesthetic, grunge, cottagecore aesthetic, dark academia and many more. We are happy to make shopping fun and convenient to help you make your dream room come true!
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 33%に回答しています
通常1週間以内に回答
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fake jellycat and no reply to the return request
Never buy from this junk website. I received a fake jellycat and sent them the return request on June 10. No reply since then. Now I am gathering the evidence and preparing to Escalate.

roomtery からの回答
Cannot give accurate, full review to date...
My item has not shipped as of yet, so cannot provide an accurate review
Amazing to decorate room
I love this website, im trying to decorate my room and this is really helpful, so many aesthetic stuff and it’s all sorted out pretty well, I unfortunately lost my wish listed item after a while cause the page unloaded I think
Never responded for refund
Never responded for refund
My items were ineffective and i sent multiple emails for months for a refund but they never respond
nice selection, cute items
I really love how much variety there is on the site, there's always something new popping up. When i'm in the mood to change something in my room or get some fresh ideas ^^
Love rometry yea go rometry
A scam
I bought two bedding sets, one had a massive rip and the other completely inaccurate, both the wrong size, and a horrible material.
They ignored my emails for weeks and did not respond for a return or refund.
Cute stuff and fast shipping
Cute stuff and fast shipping. Excited to order from roomtery again!
I liked the bedding but did not like…
I liked the bedding but did not like how long it took for the bedding to get to me

roomtery からの回答
Ordered rechargable but got battery powered lights instead
I ordered night lights for my nieces. The shipment took a long time to get here. And it was the wrong ones . I kept them anyway to avoid more hassle. The girls will enjoy these anyway I'm sure .

roomtery からの回答
Never received my order and they did…
Never received my order and they did little to fix the problem

roomtery からの回答
i was not really satisfied with one product I got...
i was not really satisfied with one product that I got. but returning it was easy so i'm greatful for that :) But the other product I bought i'm very happy with.

roomtery からの回答
Not great
Unfortunately, the size and coloured I received was completely different to what I ordered. Apparently there were issues in the warehouse but already my order took a month to arrive and now I have to wait another month. They didn’t even reimburse me for the time I’ve had to wait and frustration this has caused me. I spent over $150AUD on this so it is extremely disappointing to see my order get treated like it was nothing. Thankfully there’s a new set on its way but the fact I’ve had to wait 2 months is honestly appalling.

roomtery からの回答
The quality does not match the price
The quality does not match the price. Fabric is cheap microfiber. The hemming of the edges looks unprofessional. One of the items I purchased (a little tiny lamp) broke the first time it fell. The dimensions in the descriptions are incorrect.

roomtery からの回答
I love your detail and the simplicity…
I love your detail and the simplicity of the beige and fluffy heart
Super Cute! But Fitted Sheet Doesn't Fit :(
I ordered a bedding set off of Roomtery and really liked it! It came in looking correctly with all the same colors as the photo. The only issue I had was the bedsheet I ordered didn't fit my bed correctly :(. I have a queen-sized mattress and ordered a queen-sized set but the fitted sheet doesn't completely fit over the sides of my mattress. I'm not sure if I should've ordered a king size instead? The cut of the fitted sheet also doesn't seem like it makes sense for a mattress. It's like it's cut as a square as opposed to a rectangle. I really like the set but I can't use it. If Roomtery replies or sees this is there any way I can return just the fitted sheet or exchange just the sheet itself?

roomtery からの回答
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