roomtery レビュー 

67
TrustScore 5段階評価の2.5

2.6

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レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Posted tracking info was incorrect but it got here eventually after several weeks. Unfortunately it is not as described. There appears to be a thin layer of printed material with the pattern on top of... もっと見る

5つ星のうち1の評価

They sent me the wrong colour AND size of an item and I cannot get a hold of them. Not for a replacement, a refund, anything. The item itself is nice, I just wish I could get what I ordered!

5つ星のうち1の評価

Item was fine. Cheap feeling but I feel like that’s what I paid for. I’m more frustrated about the fact that I’m trying to make a return and am having a difficult time getting in contact with the room... もっと見る

5つ星のうち3の評価

I have tried to contact customer service multiple times for a refund, no one has replied to my emails. I included order number and I have product in same packaging as was sent, however it seems as if... もっと見る

企業が回答しました

企業情報

  1. インテリア デザイン店

当該企業による記述

roomtery - is an online store featuring aesthetic room decor selected and divided across all the most popular aesthetics such as pastel aesthetic, indie, soft girl aesthetic, grunge, cottagecore aesthetic, dark academia and many more. We are happy to make shopping fun and convenient to help you make your dream room come true!


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2.6

期待以下

TrustScore 5段階評価の2.5

67件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 33%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.6

すべてのレビュー

(67)

過去12か月のレビュー数: 20

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

You canceled my order with no reason…

You canceled my order with no reason given

2025年6月8日
roomtery ロゴ

roomtery からの回答

Hi CJ,

We’re very sorry for the frustration caused. Your order was automatically canceled by our system due to a potential fraud risk flag. This is a precaution we take to protect our customers and our platform.

If you believe this was an error, please contact our support team at hello@roomtery.com, and we’ll be happy to review the details and assist you further.

Thank you for your understanding.

5つ星のうち5の評価

Amazing to decorate room

I love this website, im trying to decorate my room and this is really helpful, so many aesthetic stuff and it’s all sorted out pretty well, I unfortunately lost my wish listed item after a while cause the page unloaded I think

2025年5月3日
5つ星のうち1の評価

A scam

I bought two bedding sets, one had a massive rip and the other completely inaccurate, both the wrong size, and a horrible material.
They ignored my emails for weeks and did not respond for a return or refund.

2025年3月24日
自発的なレビュー
5つ星のうち3の評価

I liked the bedding but did not like…

I liked the bedding but did not like how long it took for the bedding to get to me

2025年2月10日
roomtery ロゴ

roomtery からの回答

Thank you for sharing your feedback—I’m glad you liked the bedding! As I can see, your order was delivered in 12 days, which is within our shipping policy. I apologize for any inconvenience this delay may have caused. We’re continuously working to improve our delivery times.

5つ星のうち2の評価

Ordered rechargable but got battery powered lights instead

I ordered night lights for my nieces. The shipment took a long time to get here. And it was the wrong ones . I kept them anyway to avoid more hassle. The girls will enjoy these anyway I'm sure .

2025年2月4日
roomtery ロゴ

roomtery からの回答

Hi, Rebecca. I'm really sorry to hear that you received the wrong night lights. We are still a tiny team and sometimes mess up the orders. If you’d prefer the rechargeable lights you originally ordered, I can arrange for a replacement to be sent to you. Just let me know here: hello@roomtery.com

5つ星のうち1の評価

Never received my order and they did…

Never received my order and they did little to fix the problem

2025年1月14日
roomtery ロゴ

roomtery からの回答

Hi, Alvaro! As I can see, our team reached out to you on this matter on Feb 17, updating on the status of your order, and got no response back from you.
As for now, the order was delivered on March 3rd and the package is marked as received. If there's still any problem with your order, please get back to us asap at hello@roomtery.com

5つ星のうち3の評価

i was not really satisfied with one product I got...

i was not really satisfied with one product that I got. but returning it was easy so i'm greatful for that :) But the other product I bought i'm very happy with.

2025年1月8日
roomtery ロゴ

roomtery からの回答

Thank you for your feedback! I'm sorry to hear that one of the products didn't meet your expectations, but I'm glad the return process was smooth for you. We always strive to make things as hassle-free as possible.

5つ星のうち2の評価

Not great

Unfortunately, the size and coloured I received was completely different to what I ordered. Apparently there were issues in the warehouse but already my order took a month to arrive and now I have to wait another month. They didn’t even reimburse me for the time I’ve had to wait and frustration this has caused me. I spent over $150AUD on this so it is extremely disappointing to see my order get treated like it was nothing. Thankfully there’s a new set on its way but the fact I’ve had to wait 2 months is honestly appalling.

2025年1月29日
roomtery ロゴ

roomtery からの回答

Hi, Gabriella! I’m really sorry for the frustration and delays you’ve experienced with your order. I completely understand how disappointing this must be, especially after waiting so long. While I’m glad to hear that a new set is on its way, I know this situation wasn’t ideal, and we truly appreciate your patience. Please contact me at hello@roomtery.com after receiving the replacement bedding, and I will work on an appropriate compensation for you.

5つ星のうち2の評価

The quality does not match the price

The quality does not match the price. Fabric is cheap microfiber. The hemming of the edges looks unprofessional. One of the items I purchased (a little tiny lamp) broke the first time it fell. The dimensions in the descriptions are incorrect.

2025年1月8日
roomtery ロゴ

roomtery からの回答

I'm sorry to hear that your order didn’t meet your expectations. We strive to provide quality products, so we take your feedback seriously. If there were any inaccuracies in the product descriptions or issues with defective items, we’d love the opportunity to make it right.

Please reach out to us at hello@roomtery.com, and we’ll be happy to assist you with a resolution. We appreciate your honest review and the chance to improve your experience!

5つ星のうち3の評価

Super Cute! But Fitted Sheet Doesn't Fit :(

I ordered a bedding set off of Roomtery and really liked it! It came in looking correctly with all the same colors as the photo. The only issue I had was the bedsheet I ordered didn't fit my bed correctly :(. I have a queen-sized mattress and ordered a queen-sized set but the fitted sheet doesn't completely fit over the sides of my mattress. I'm not sure if I should've ordered a king size instead? The cut of the fitted sheet also doesn't seem like it makes sense for a mattress. It's like it's cut as a square as opposed to a rectangle. I really like the set but I can't use it. If Roomtery replies or sees this is there any way I can return just the fitted sheet or exchange just the sheet itself?

2025年2月1日
自発的なレビュー
roomtery ロゴ

roomtery からの回答

Hey! Thank you for your review! We're so glad you love the bedding set, but we’re sorry to hear about the issue with the fitted sheet. It definitely should fit a standard queen-sized mattress properly.

Please reach out to us at hello@roomtery.com, and we’ll be happy to look into a solution for you—whether that’s an exchange or another way to make this right. We appreciate your support and want to make sure you're completely satisfied!

Looking forward to assisting you.

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