Posted tracking info was incorrect but it got here eventually after several weeks. Unfortunately it is not as described. There appears to be a thin layer of printed material with the pattern on top of... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
They sent me the wrong colour AND size of an item and I cannot get a hold of them. Not for a replacement, a refund, anything. The item itself is nice, I just wish I could get what I ordered!
Item was fine. Cheap feeling but I feel like that’s what I paid for. I’m more frustrated about the fact that I’m trying to make a return and am having a difficult time getting in contact with the room... もっと見る
I have tried to contact customer service multiple times for a refund, no one has replied to my emails. I included order number and I have product in same packaging as was sent, however it seems as if... もっと見る
企業が回答しました
企業情報
当該企業による記述
roomtery - is an online store featuring aesthetic room decor selected and divided across all the most popular aesthetics such as pastel aesthetic, indie, soft girl aesthetic, grunge, cottagecore aesthetic, dark academia and many more. We are happy to make shopping fun and convenient to help you make your dream room come true!
連絡先
2.6
期待以下
67件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 33％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Scam!!!! Do Not Buy!!!!
Scam!!!!! This company shipped me some cheap products off Alibaba - there was even a Chinese receipt in the package!? If i could give it NO STARS I would! After I searched the product s I bought from them online I discovered that all of their products are being drop shipped from other sites at a mark up. Do not recommend!
2022年10月17日
自発的なレビュー
Takes longer than expected
They screwed up the delivery so it took like 3 weeks. But in general, the product quality and customer service is ok.
2022年7月13日
自発的なレビュー
VERY BAD EXPERIENCE DON’T BUY
This is website is a scam. They scam people by putting pictures that are way different then the real product. Especially about the bedding set my experience is very bad it came with very thin material I washed it and it was very ripped and bad quality. And they said they will give me a gift and I did not receive the gift. We tried putting a review on the website and it did not appear probably because they don’t want to put any bad reviews on there website that’s why there scammers. Even the pillow cases are way to small. Please do not buy from this website. Also be aware that all the reviews are probably fake.
2022年9月4日
自発的なレビュー
roomtery からの回答
Hello, Jomana. I am very sorry that you got such a bad experience with us. I am sure our support team will find a solution to this situation. As for the reviews on our website, all of them are moderated and checked for profanity in compliance with the law before publication. This applies to both positive and negative reviews.
Roomtery customer service has exceeded…
Roomtery customer service has exceeded my expectations. I was accidentally sent the wrong color of a mirror I ordered. I contacted customer service via email and was assisted by Mark. He was able to quickly verify that I was indeed sent the wrong color and is sending me the corrected order and not requiring me to send back the inaccurate order (one less errand to run!) I was surprised and grateful for the promptness and understanding.
2022年9月2日
自発的なレビュー
roomtery からの回答
Thank you for your feedback. It means a lot to our team and the whole brand. We will continue to improve our support and other services in an effort to provide best shopping experience in room decor sector.
Best,
roomtery team
Cute items
They really have the cutest items in stock. I literally want all of them! Bought few posters and pastel lamp for my room and they are just exceptional. Thank you roomtery! Will definitely order more!!
2022年7月2日
自発的なレビュー
roomtery からの回答
Hello Jamie! A customer named Jamie Peters has never placed an order on our store. If you have placed an order under a different name and have not received your parcel, please contact our support: hello@roomtery.com. All our clients are insured against the loss of the parcel during transportation. You will receive a full refund or you can request the re-shipment of the goods.
Came across Roomtery on Pinterest
Came across Roomtery on Pinterest and thought wow what a cool company until I got on TikTok and found out that the products I bought from them weren't actually FROM them ! Everything they post is from other creators and all of their products can found on other websites for less. Would never buy from them again.
2022年4月29日
自発的なレビュー
roomtery からの回答
Hello Roxy! Thank you for paying attention to our pinterest community. As you correctly noticed, some of the products that you can find on our store are on sale from other merchants. This is called an open market and competition. We are glad that you managed to find the products you are interested in at a lower price =)
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